4559 Trainer courses in Linlithgow delivered Online

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Course Overview This practical, one-day course is designed to equip participants with the essential skills, tools and confidence to effectively facilitate discussions, meetings, and workshops. Whether you're guiding a team brainstorming session, leading a stakeholder workshop, or managing a complex meeting, strong facilitation skills can dramatically improve outcomes and engagement. Participants will learn how to plan and structure sessions, manage group dynamics, keep discussions on track, and handle challenging behaviours—all while creating a collaborative and inclusive environment. The course combines theory with hands-on activities, group discussions, and real-world scenarios to build practical, transferable skills. Who Should Attend This course is ideal for: Project managers Team leaders and supervisors Business analysts Community engagement officers Policy officers Trainers and consultants Anyone responsible for leading meetings or workshops No prior facilitation experience is necessary. Learning Outcomes By the end of the course, participants will be able to: Understand the role and mindset of an effective facilitator Plan and design structured facilitation sessions Use a range of facilitation tools and techniques to encourage participation Manage group dynamics, including difficult participants and off-topic conversations Apply active listening, summarising and questioning techniques Create safe, inclusive and engaging environments for diverse groups Maintain neutrality and guide discussions to achieve desired outcomes Course Content 1. Introduction to Facilitation What is facilitation? Key differences between facilitation, presentation and training The mindset of an effective facilitator 2. Planning for Success Clarifying session purpose and outcomes Structuring the session: openings, transitions, closings Selecting the right tools and approaches for your audience 3. Core Facilitation Techniques Questioning strategies (open, probing, clarifying) Active listening and reflection Encouraging balanced participation Visual facilitation basics (whiteboards, templates, sticky notes) 4. Managing Group Dynamics Reading the room and adapting your approach Handling dominant or disengaged participants Dealing with conflict or resistance constructively Techniques for decision-making and consensus-building 5. Practice and Feedback Facilitated role-plays and group exercises Constructive peer and trainer feedback Personal action planning Delivery Method This course is delivered in a highly interactive, face-to-face or virtual format. It includes a blend of short presentations, group work, facilitated discussions and hands-on activities to embed learning. Inclusions Comprehensive participant workbook and toolkit Facilitator guides and templates Certificate of completion Optional post-course coaching (available on request)

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Did you know Over 150,000 people in the UK use BSL as their first or preferred language? Yet, qualified BSL interpreters are in high demand across various sectors. Are you passionate about languages, communication, and making a difference? If so, this comprehensive BSL interpreter training bundle could be your perfect pathway to a rewarding career. This British Sign Language (BSL) Interpreter Training bundle equips you with the essential skills and knowledge to excel as a BSL interpreter. Master the intricacies of BSL grammar, vocabulary, and cultural nuances. Gain an in-depth understanding of deafblind communication and interpreting ethics. Delve into specialist areas like health, social care, education, and family support, learning to interpret effectively in diverse settings. Hone your interpreting techniques, including shadowing, simultaneous interpreting, and consecutive interpreting. Courses Are Included In this British Sign Language (BSL) Interpreter Training Course 01: British Sign Language Interpreter Training Course 02: Understanding Autism Awareness and Diagnosis Level 2 Course 03: Health and Social Care Level 2 Course 04: Family Support Worker Diploma Course 05: Youth Work Certificate Complete Diploma Course 06: Play Therapy Course 07: SEN Teaching Assistant and Child Development - Complete Bundle Course 08: Remote Teaching Online Course 09: Home Based Childcare Course - Level 3 Course 10: EYFS Teaching - Level 3 Empower yourself with our British Sign Language (BSL) Interpreter Training Bundle! Enrol now and start your journey towards making a difference in the lives of others. Learning Outcomes of British Sign Language (BSL) Interpreter Training Know British Sign Language and how to use the fingerspelling Use sign language to communicate with others. Able to sign the names of families, colours, vehicles, etc. By waving your hands, list the different kinds of animals. Show them how to sign your greetings and comments. Talk about the signals and signs used to talk about your families, and your pets. Why Choose Our British Sign Language (BSL) Interpreter Training Bundle? Get a free (BSL) Interpreter Training CPD accredited certificate Get a free student ID card with (BSL) Interpreter Training Training Get instant access to this (BSL) Interpreter Training course. Learn (BSL) Interpreter Training from anywhere in the world The (BSL) Interpreter Training is affordable and simple to understand The (BSL) Interpreter Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the (BSL) Interpreter Training course materials The (BSL) Interpreter Training comes with 24/7 tutor support This interesting course is accredited by CPD and only takes around 10 hours to complete. The course modules are given below: British Sign Language (BSL) Level 1 & 2 British Sign Language Level 1 What is British Sign Language? Introduction to BSL and Fingerspelling Fingerspelling A-Z with Subtitles Fingerspelling A-Z without Subtitles Fingerspelling A-Z Fingerspelling Right or Left Handed A to Z Cards 1st Name A to Z in 3 parts - Fingerspelling 1st Name A to Z Fingerspelling Fingerspelling - Fill in the blanks Fingerspelling - Fill in the Blanks What is my name and Live, Where? (UK) Who am I and Live Where in UK Exchanging Personal Information Meeting People and Introduction with Subtitles Meeting People and Introduction without Subtitles DONE Questions Signs with without Subtitles Family sentences Homework Meeting People Families Families Families Sign Part 1 with Subtitles Families Sign Part 2 with Subtitles Families Sign Part 1 without Subtitles DONE Families Sign Part 2 without Subtitles Numbers (Time, Calendar and Money) Number 0 to 100 Numbers Numbers Numbers Bingo Numbers Games (4) BINGO 4 Games Phone Numbers Time and Calendar Signs with Subtitles Time and Calendar without Subtitles Calendars Calendars Birthday Ages and Names What is Time? With Subtitles What is Time? Without Subtitles What is the time Calendar Signs with Subtitles Calendar Signs without Subtitles Birthday, When? Birthday When Colours Colours Colour Signs with Subtitles Colour Signs without Subtitles Colours Games Draw a colour Elephant HANDOUT ANSWER Draw a colour Elephant Colours Transports Transports Transports sign with Subtitles Transports sign without Subtitles Transport and Time Signs with Subtitles Transport and Time Signs without Subtitles Weather Weather Signs with Subtitles Weather Signs without Subtitles Weather Weather and Questions Directions Directions Signs with Subtitles Directions Signs without Subtitles Directions Questions for Directions Signs with Subtitles Questions on Directions Signs without Subtitles Non-Manual Features (NMF) in BSL Affirmative & Negative Signs with Subtitles Affirmative & Negative Signs without Subtitles Affirmative and Negative Activities/Hobbies and Sports Activities Interests and Sports Handouts Information about different clubs Interests and Hobbies with Subtitles Interests and Hobbies without Subtitles Sports Signs with Subtitles Sports Signs without Subtitles Hobbies/Interests Questions with Subtitles Hobbies/Interests Questions without Subtitles Sports Clubs Description of A Person and Clothes Description of a Person with Subtitles Description of a Person without Subtitles Describing a Person Describing Clothes with Subtitles Describing Clothes without Subtitles Wearing Clothes Animals A -Z of Animals with Subtitles A -Z of Animals without Subtitles Animal A to Z And Many more.... British Sign Language +Level 2 Asking Questions about the Jobs without Subtitles Asking Questions about the Jobs without Subtitles STUDY What is My Job Job Vocabulary with Subtitles Job Vocabulary without Subtitles Jobs Signs with Images Jobs Signs without Images Type of Buildings with Subtitles Type of Buildings without Subtitles At Home (Room) with subtitles At Home (Room) without Subtitles At Home - What is in each room with subtitles At Home - What is in each room without Subtitles How to describe each room with Subtitles Day to Day Routine with Images Day to Day Routine without images Emotional Signs with Subtitles Emotional Signs without Subtitles Emotional Signs Emotional Stories Study Countries and Flags L2 Itemising_Listings inc 4 Stories L2 Multi-Channels Sign with Subtitles L2 Multi-Channels Sign without Subtitles Transport HOMEWORK Assessment Process Once you have completed all the modules in the British Sign Language (BSL) Level 1 & 2 course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This British Sign Language (BSL) Interpreter Training is for: Deaf and hard-of-hearing people. Interpreter People who want to build careers in this field Anyone who wants to gain knowledge in this field. Requirements You will not need any prior background or expertise to enrol in this British Sign Language (BSL) Interpreter Training. Career path The British Sign Language (BSL) Interpreter Training will help you to pursue a career in the relevant field. Here are some career choices one might take: BSL Interpreter Education Interpreter Healthcare Interpreter Social Services Interpreter Legal Interpreter Freelance Interpreter Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This course covers the complete AWS Application Stacks using Cloud Development Kit. Learn to deploy simple-to-complex resources in AWS using CDK and launch several stacks and templates. This course assumes you know how to use the AWS Cloud. It will help you transform your solution architecting skills into CDK Stack.

Introduction to Dog Training: Keeping our dogs in shape and healthy can be challenging, especially for those who live in cities or experience frequent rainy days. Obesity in pets is becoming a growing concern, making it essential to have a tool for exercising dogs. A treadmill can serve as an excellent solution. However, getting a dog to run on a treadmill is not as easy as it may seem. Dogs often need training to become accustomed to using a treadmill, and this training involves associated learning. Dog owners and trainers who take the time to understand animal behavior training can develop a deeper understanding of their dog's needs and learn the best methods for training without causing harm.   In this course, you will explore the following topics: Classical conditioning and its application in dog training Advanced classical conditioning methods to help dogs become comfortable with using a treadmill Operant conditioning and how different types of reinforcement can aid in training dogs to use a treadmill without fear Various methods of punishment in advanced operant conditioning techniques   By taking this course, you can enjoy the following benefits: Gain a deeper insight into dog training and the application of behavioral psychology to animals Understand effective methods for training your dog without resorting to force Assist your dog in overcoming phobias, correcting bad behavior, and encouraging them to learn in a enjoyable manner Strengthen your bond with your pet as you employ various associative conditioning methods during training Course Modules/Lessons Module 1: Using Classical Conditioning in Dog Training Module 2: Advanced Classical Conditioning Methods in Canine Training Module 3: Using Operant Conditioning in Dog Training Module 4: Advanced Methods of Operant Conditioning in Canine Training

Introduction: Many industries depend on lift trucks as they are extremely useful tools in moving heavy materials. Lift trucks (also known as forklifts) are essential to various lines of business. For those who begin working as a lift truck operator, they can go on to become worksite managers, supervisors and trainers. However, as good and as necessary as lift trucks are, they are large and dangerous pieces of equipment and must be handled properly and safely. If used without authorisation, they can result in fatalities. Not only do business owners and employers need to obtain lift truck licences, but site employees also need to be certified to handle such vehicles. Therefore, it is essential for employers to develop and implement training programmes tailored to the job itself. Workers should also look to obtain the proper form of basic training beforehand. This way employers can gauge the safety knowledge that a prospective employee has and can train accordingly. To learn how to safely work with lift trucks, one should receive a rounded education. This should include learning about commonly used lift trucks, how to obtain the necessary training and what can happen if a lift truck is handled without experience. In this course: What You Will Learn: The importance of knowing how to safely operate a lift truck About lift truck training programmes About commonly used lift trucks The dangers of operating a lift truck without authorisation About refresher courses and additional training programmes Benefits Of Taking this Course: Employers and site personnel will learn about the responsibilities of safely operating a lift truck and the hazards associated with poor handling Learn about safety standards and guidelines and worksite employees will learn how to find the right accredited programme Familiarisation of six commonly used lift trucks, what they are used for and what environments that can be driven in Employers and workers will learn how to avoid dangerous situations with examples of dangerous operation Staff and employers will learn why refresher courses are mandatory and how they can help in meeting safety guidelines Course Modules: Module 01: The importance of knowing how to safely operate a lift truck Module 02: Lift Truck Training Programmes Module 03: Commonly used lift trucks Module 04: The dangers of operating a lift truck without authorisation Module 05: Refresher courses and additional training programmes

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support