624 Trainer courses in Wideopen delivered Live Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

What is NLP? Join proactivenlp.com on this virtual workshop and find out how NLP can start changing your life by saying goodbye to the negatives and welcoming in all the positives you want.

Python Course, code the Hangman. Basic Python Course covers in one hour the coding of an interesting app. Any one very welcome. Our Style: Hands-on, Practical Location: Online, Instructor-led Download: anaconda.com Duration: 1 Hour Times: arrange a time for your time zone

Training - Grants Fundraising: applying and reporting Session aimed at charitable trusts, foundations and grants fundraisers FREE for HIGN members | £25 for non-members THIS SESSION WILL NOT BE RECORDED Capacity capped at 50 sign-ups. We will operate a waiting list if we reach this number, and may ask hospices with more than one sign-up to release places. The grants landscape has changed, and while the basics have remained the same, priorities have not. In this introductory session we look at the essentials of grant fundraising considering this new world of grants we find ourselves in. By the end of this session we aim for you to: · Have a better understanding of the grants landscape · A view of the full grants process · Understanding of what makes a strong application David describes himself as a “product of small charities”. A service user as a child, volunteer since his teenage years and now is helping to payback through training, mentoring and consultancy projects. He started a ranging career in fundraising in 2006, before maturing into a training and consultancy role with small charities some 12 years later. In early 2022, David joined the FSI and re-built their partnership training programme, carrying it forward in his own style with Triceratops Training after the closure of the previous charity. Most of our associate trainers, like David, were also training or consultancy associates for the FSI, NCVO, Lloyds Bank Foundation or DSC. David currently leads training programmes with Battersea Dogs & Cats Home, several funders, CVS and other sector infrastructure organisations across the UK.

Diabetes is serious. It can be life-threatening, however, people with diabetes can live long, healthy lives if their condition is kept well-controlled. In this training course, we explain what diabetes is and what to look out for. We cover how it is diagnosed and how to provide care and support to a person living with diabetes.

Course Overview The DeepSeek Masterclass: A Complete DeepSeek Zero to Hero! is designed to provide learners with a comprehensive understanding of DeepSeek AI from the ground up. Whether you are new to artificial intelligence or seeking to deepen your expertise, this course offers a structured journey through DeepSeek's functionalities and real-world applications. Learners will discover how to navigate DeepSeek for software development, business innovation, and educational advancement. Through this masterclass, individuals will build a strong theoretical foundation, explore diverse use cases, and emerge with the confidence to implement DeepSeek-driven strategies in a range of professional environments. By the end of the programme, learners will have developed the knowledge and insights necessary to use DeepSeek as a transformative tool across multiple disciplines. Course Description This in-depth course covers a wide range of essential topics, including the foundations of artificial intelligence, DeepSeek system setup, and its applications across various sectors such as business, education, and software development. Learners will explore how DeepSeek can be leveraged to create smart solutions for students, empower business professionals, and support teaching practices. The masterclass delivers an immersive learning experience that blends conceptual knowledge with strategic application insights. Participants will build expertise in utilising DeepSeek to enhance efficiency, support innovation, and foster professional growth. Whether learners are looking to enter the AI space or to future-proof their careers, this course equips them with the essential skills and understanding to confidently engage with DeepSeek technologies in a competitive landscape. Course Modules Module 01: Getting Started Module 02: Foundations of Artificial Intelligence (AI) Module 03: Setting up DeepSeek AI for Beginners Module 04: DeepSeek for Software Developers Module 05: DeepSeek for Business Professionals Module 06: DeepSeek Smart Solutions for Students Module 07: The Power of DeepSeek Module 08: DeepSeek for Teaching Professionals (See full curriculum) Who is this course for? Individuals seeking to master DeepSeek AI from basic to advanced levels. Professionals aiming to integrate DeepSeek solutions into their organisations. Beginners with an interest in artificial intelligence, software development, or educational technology. Educators and trainers wishing to incorporate AI-based strategies into teaching. Career Path AI Solutions Specialist Software Developer (AI Focus) Business Innovation Consultant Educational Technology Specialist Data Analysis Support Roles AI Application Support Officer Digital Transformation Assistant

Teach Anybody Anything Course Overview: "Teach Anybody Anything" is a comprehensive course designed to equip learners with the skills and knowledge required to effectively teach others. This course covers the fundamental principles of adult learning, introduces twelve essential teaching tools, and provides learners with the expertise to teach a wide range of subjects to diverse audiences. The course is ideal for anyone interested in becoming a confident and competent instructor, with the aim to enhance teaching methodologies and communication. By the end of the course, learners will be able to apply these techniques to create engaging learning experiences for students of all backgrounds and skill levels, whether in a classroom, workplace, or online setting. Course Description: In "Teach Anybody Anything", learners will explore key concepts such as how adults learn, different teaching styles, and effective methods for delivering content. The course delves into the twelve teaching tools that can be adapted to suit various learning environments and learners’ needs. With a focus on clear communication, organisational skills, and learner engagement, participants will learn how to present information in an accessible and engaging way. The course aims to improve learners’ ability to deliver lessons, communicate complex ideas simply, and foster an environment where learning is enjoyable. Upon completion, learners will be equipped with the skills to adapt their teaching style to suit diverse audiences and educational contexts. Teach Anybody Anything Curriculum: Module 01: Discover How Adults Learn Module 02: The Twelve Teaching Tools (See full curriculum) Who is this course for? Individuals seeking to teach others effectively. Professionals aiming to develop their instructional abilities. Beginners with an interest in teaching and learning. Anyone looking to improve their communication and teaching skills. Career Path Educators in various fields. Corporate trainers and coaches. Instructional designers and learning specialists. Freelance teachers or tutors.

Basic Video Animation Training With Vyond Course Overview "Basic Video Animation Training with Vyond" offers learners an essential introduction to creating engaging and professional animations using Vyond, a leading animation software. The course provides a comprehensive understanding of the key tools and features available within Vyond, allowing learners to create dynamic animated videos. Through this course, learners will gain the skills to design and produce animations that are suitable for business presentations, marketing campaigns, social media content, and more. With a focus on animation principles, learners will be equipped to create visually appealing content that effectively communicates messages and enhances audience engagement. By the end of the course, learners will have developed the ability to use Vyond independently to create high-quality animated videos for various professional purposes. Course Description This course is designed to teach beginners how to use Vyond for creating animated videos. The training covers the basics of navigating the Vyond platform, including how to set up a project, animate characters, use props and backgrounds, and apply transitions. Learners will also explore different animation techniques to convey messages more effectively. The course is structured to provide a step-by-step approach, enabling learners to build their confidence in creating animations from scratch. Throughout the training, students will learn how to enhance their videos with custom text, voiceovers, and sound effects, helping them develop the skills needed for creating engaging, polished animations. By the end of the course, learners will be able to design animations that effectively capture their audience’s attention, adding value to their professional content creation toolkit. Basic Video Animation Training With Vyond Curriculum Module 01: Basic Video Animation Training With Vyond (See full curriculum) Who is this course for? Individuals seeking to create professional animated content Professionals aiming to enhance their visual communication skills Beginners with an interest in animation or video production Marketers and content creators looking to incorporate animation into their campaigns Educators and trainers who want to use animated videos in their lessons Career Path Video Content Creator Social Media Manager Marketing Specialist Animation Specialist Visual Communication Designer

You can handle the tough stuff with the help of this comprehensive, interactive and thought-provoking course. Our trainers are experienced managers who will guide and support you through the intricacies of people and personal management. The key responsibilities of the manager A manager’s impact on the business and its staff Being a role model Communicating with confidence Questioning skills Managing hybrid teams Assertiveness techniques Managing team performance with ease Giving great feedback Prioritising like a winner Time management techniques Delegating effectively

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset