24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Ever feel like there's a secret handshake you need to know to break into the world of administration? We've all been there. But the truth is, with the right skills and training, you can be that friendly face greeting clients and the organised whiz behind the scenes any office needs. According to the UK's Office for National Statistics, the employment of receptionists is projected to grow by 8% from 2020 to 2030, significantly faster than the average for all occupations. This Receptionist program equips you with the essential knowledge and practical skills to excel in today's demanding workplace. Our comprehensive bundle equips you with the skills to excel as a receptionist and office administrator. Master communication, phone etiquette, and visitor management. Learn administrative tasks, UK employment law, customer service, minute-taking, and Microsoft Office. Become a highly sought-after professional! With a single payment, you will gain access to the Receptionist: Office Admin and Reception Training course, including 5 premium courses, and 5 PDF certificates for Absolutely Free. This Receptionist: Office Admin and Reception Training Bundle Contains 05 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Receptionist Skills at QLS Level 5 Course 02: Administrative Receptionist Course 03: UK Employment Law Course 04: Customer Service Training & Minute-Taking Administrator Course 05: Complete Microsoft Office Enrolling in this bundle could be the key to unlocking a rewarding career path. Think receptionist, office administrator, personal assistant - the options are endless! So, what are you waiting for? Sign up today and watch your office skills take flight! Learning Outcomes of Receptionist: Office Admin and Reception Master professional communication for clear and impactful interactions. Develop exceptional telephone etiquette for a positive first impression. Gain a strong understanding of UK employment law and best practices. Enhance customer service skills to build strong client relationships. Learn effective minute-taking techniques for accurate meeting records. Achieve proficiency in Microsoft Office applications for efficient workflow. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Course 01: Diploma in Receptionist Skills at QLS Level 5 Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Course 02: Administrative Receptionist Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 03: UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals Module 11: Workplace Monitoring & Data Protection =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Newcomers to office administration Career changers Individuals seeking upskilling Requirements You will not need any prior background or expertise to enrol in this bundle. Career path This Receptionist: Office Admin and Reception bundle will allow you to kickstart or take your career to the next stage in the related sector. Office Administrator Receptionist Manager Executive Assistant Customer Service Representative Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
Course Overview: In an ever-evolving job market, personal development coaching has emerged as a highly sought-after skill set, with a 45% increase in demand for personal development coaches over the past two years alone. This course offers you a unique opportunity to capitalise on this growing trend and embark on a fulfilling career path where you can make a meaningful impact on people's lives. According to recent surveys, 86% of professionals reported increased job satisfaction and productivity after working with a personal development coach. Through a series of engaging modules, you will explore the fundamentals of coaching and mentoring, delve into ethical considerations, master effective communication skills, and develop expertise in key areas such as time management, motivation, and mindset. With a curriculum carefully crafted to align with industry standards, this course is your pathway to a rewarding career in coaching. Key Features of the Course: CPD Certificate: Upon successful completion, you will receive a prestigious CPD certificate, recognising your commitment to professional development. 24/7 Learning Assistance: Benefit from round-the-clock access to our comprehensive learning resources, ensuring flexibility and convenience as you progress through the course. Who is This Course For? This course is ideal for individuals who are passionate about personal growth and are eager to make a positive impact on the lives of others. Whether you're seeking a career change or looking to enhance your existing coaching skills, this course provides the knowledge and tools necessary to succeed in the field of personal development coaching. What You Will Learn: In this course, you will embark on an enriching learning journey spanning 19 modules. Starting with an introduction to personal development coaching, you will explore the core principles of coaching and mentoring, delve into ethical considerations, and master the fundamental qualities of a coach. Besides, you will gain insights into various coaching methods, including spiritual life coaching, NLP key themes, and cognitive behavioural therapy. Additionally, you will develop essential skills such as effective communication, personal and management skills, time management, organisational skills, and presentation skills. The course also covers important topics like motivation, mindset, visualising life goals, personality development, and setting up as a coach. Why Enrol in This Course: Enrolling in the Personal Development Coach with Positive Psychology Training course offers numerous benefits. Firstly, it is a highly acclaimed and top-reviewed course, ensuring that you receive high-quality education and training. Additionally, the course has been recently updated to incorporate the latest industry trends and best practices, providing you with relevant and up-to-date knowledge. By completing this course, you will develop essential coaching skills that are in high demand, opening doors to various fulfilling career opportunities. Requirements: To enrol in this course, no prior experience or specific qualifications are required. This course welcomes individuals from all backgrounds. Career Path: Upon completing this course, you will have the skills and knowledge necessary for various career paths in the coaching industry. Some potential roles and corresponding average salaries in the UK include: Life Coach (£40,000) Personal Development Coach (£35,000) Career Coach (£45,000) Wellness Coach (£30,000) Executive Coach (£60,000) Motivational Speaker (£50,000) Mentor (£35,000) Certification: Upon completing the Personal Development Coach with Positive Psychology Training course, you will receive a CPD certificate recognised and respected within the coaching industry. Course Curriculum 1 sections • 19 lectures • 08:55:00 total length •Module 01: Introduction to Personal Development Coach: 00:19:00 •Module 02: Introduction to Coaching and Mentoring: 00:26:00 •Module 03: Aspects of Coaching and Mentoring: 00:25:00 •Module 04: Ethical Aspects of Coaching and Mentoring: 00:35:00 •Module 05: Fundamental Qualities of a Coach: 00:58:00 •Module 06: Life Coaching Methods: 00:32:00 •Module 07: Understanding Spiritual Life Coaching: 00:39:00 •Module 08: Key Themes of NLP: 00:22:00 •Module 09: Cognitive Behavioural Therapy: 00:19:00 •Module 10: Effective Communication Skills: 00:24:00 •Module 11: Personal Skills: 00:23:00 •Module 12: Management Skills: 00:26:00 •Module 13: Time Management: 00:36:00 •Module 14: Organisational Skills: 00:23:00 •Module 15: Improvement of Presentation Skills: 00:32:00 •Module 16: Motivation and Mindset: 00:25:00 •Module 17: Visualising Whole Life Goals: 00:22:00 •Module 18: Development of Personality: 00:24:00 •Module 19: Setting Up as a Coach: 00:25:00
Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Occupational, Art, Journal & Play Therapy mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Occupational, Art, Journal & Play Therapy bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Occupational, Art, Journal & Play Therapy bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Occupational, Art, Journal & Play Therapy Bundle consists of the following premium courses: Course 01: Advanced Training in Psychology Course 02: Counselling and Psychotherapy Course 03: Mental Health Care Training - MCA & DOLS Course 04: Psychology of Anxiety and Stress Course 05: Psychology and Therapy of Addictions Certificate Course 06: CBT (Cognitive Behavioural Therapy) Course 07: Psychology of Older Age Certificate Course 08: Anti Social Behaviour: Understanding & Preventing Course 09: Child Psychology Course 10: Art Therapy Course 11: Biohacking Course: Boost Your Physical & Mental Health Course 12: Programs in Consciousness & Psychology Course 13: Occupational Therapy Diploma Level 3 Course 14: Journal Therapy Course 15: Play Therapy Course 16: Beating Depression Course Course 17: Speech And Language Therapy Course 18: Autism Awareness Course 19: Educational Psychology & Development Training Course 20: Child And Family Psychology - Diploma Course 21: Beating Anxiety Course Course 22: Motivational Psychology Online Course 23: Mental Freedom Course Course 24: Why Do We Do The Things We Do Psychology Course Course 25: Motivational Psychology of the Successful Entrepreneur Course 26: Sport & Exercise Psychologist Course 27: COVID-19: Psychological First Aid Training Course 28: Parapsychology Course Course 29: Human Rights Course 30: Time Management Training Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. 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Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Occupational, Art, Journal & Play Therapy bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Occupational, Art, Journal & Play Therapy bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Training in Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.
Introduction: Once a project officially kicks-off, it enters the development stage. This is essentially the phase at which the project begins to slowly materialise, with team members actively working towards achieving the goal. At this point, stakeholders have been consulted, the project has been pitched and accepted, and it is now time to move into the development phase. During the development stage, a project will go through its conception, initiation, implementation and follow-up phases. At some point during the development stage, team members will begin to create test scenarios, which will lead into the testing phase. The testing phase is the examination and investigation period of a project, which is intended to inform stakeholders of performance levels and allow them to evaluate potential failure risks. In this course, we will identify and study the key aspects that are needed for the successful completion of a project and the importance of project testing. What we will learn in this course: The phases of project development: initiation, planning, design, execution, implementation, testing and monitoring How to develop a project concept The importance of time and communication management The need for project testing The benefits of this course are: You will understand the phases of project development and testing, which will help in building a proper project plan You will learn how to put together a project concept easily and effectively You will learn how to implement a time and communication management plan that will help team members stay on track You will understand the importance of project testing and what happens if parts of the project are neglected Course Modules/Lessons Module 01: The Seven Phases of Project Development: Initiation, Planning, Design, Execution, Implementation, Testing and Monitoring Module 02: How to Develop a Project Concept Module 03: The Important Role of Time Management and Communication Module 04: The Need for Project Testing
***24 Hour Limited Time Flash Sale*** Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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Courses Are Included In this Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Career Bundle: Course 01: Effective Communication Course 02: Public Speaking: Presentations like a Boss Course 03: Presentation Skills Guideline Course 04: English for Job Interview Course 05: Job Interview Masterclass Course 06: CV Writing Course 07: Leadership & Management Training Course 08: Team Management Course 09: Workplace Team Networking Diploma Course 10: Negotiation Skills Course 11: Persuasion and Influencing Skills Course 12: Delegation Skills Training Course 13: Workplace Professionalism Course 14: Conflict Resolution Course 15: Time Management Course 16: Smart Goal Setting Course 17: Decision Making and Critical Thinking Course 18: Productivity Training: The Power Of Massive Action Course 19: Workplace Stress Management Course 20: Touch Typing Essentials Course 21: Document Control Course 22: Diploma in Creative Problem Solving Course 23: Motivation - Motivating Yourself & Others Course 24: Self Esteem & Assertiveness Course 25: Learn to Eliminate Weakness Course 26: Strength Resilience & Drive Course 27: The Power of Positive Thinking Course 28: The Power of Patience Course 29: The Power of Resilience Course 30: The Power of Attitude With Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. 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Free CPD Accredited Certificate upon completion of Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Get a free student ID card with Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Lifetime access to the Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally course materials Get instant access to this Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally course Learn Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally from anywhere in the world 24/7 tutor support with the Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally course. Start your learning journey straightaway with our Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Training! Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally course. After passing the Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally course is ideal for: Students seeking mastery in Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Professionals seeking to enhance Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally skills Individuals looking for an Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally-related career. Anyone passionate about Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally Requirements This Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally doesn't require prior experience and is suitable for diverse learners. Career path This Ultimate Soft Skills Masterclass: 30 Courses to Excel Professionally bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
Give a compliment to your career and take it to the next level. This Hotel Receptionist will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hotel Receptionist bundle will help you stay ahead of the pack. Throughout the Hotel Receptionist programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hotel Receptionist course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Hotel Receptionist Bundle Consists of the following Premium courses: Courses are included in this Hotel Receptionist Bundle? Course 1: Hotel Management Level 3 Course 2: Concierge Course 3: Office Skills Course 4: Customer Relationship Management Course 5: Working Effectively Across Cultures Course 6: Phone-Based Customer Service Course 7: Document Control Course 8: GDPR Data Protection Level 5 Course 9: Level 2 Microsoft Office Essentials Course 10: Effective Communication Skills Diploma Course 11: Time Management Training Enrol now in Hotel Receptionist to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hotel Receptionist expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future. Requirements This Hotel Receptionist course has been designed to be fully compatible with tablets and smartphones. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
The Coaching & Mentoring - CPDQS Accredited Bundle Course offers an insightful approach to developing key coaching and mentoring skills. Perfect for professionals who seek to enhance their expertise, this course focuses on the essential tools and strategies to foster positive change in others. With a well-rounded curriculum designed to meet the needs of today’s fast-paced business environment, participants will discover how to effectively support and guide individuals in their personal and professional growth. This course is entirely online, allowing you to learn at your own pace, whether you're a seasoned coach or just starting out. Through a mix of theory, case studies, and expert guidance, you'll acquire valuable knowledge that can be applied immediately in any coaching or mentoring context. By the end of the course, you'll possess a solid understanding of the key principles that drive successful coaching relationships, equipping you with the confidence to make a lasting impact. Key Features of Coaching & Mentoring Bundle CPD Accredited Coaching & Mentoring Course Instant PDF certificate Fully online, interactive Coaching & Mentoringcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Coaching & Mentoring Bundle course to excel! To become successful in your profession, you must have a specific set of Coaching & Mentoring skills to succeed in today's competitive world. In this in-depth Coaching & Mentoringtraining course, you will develop the most in-demand Coaching & Mentoring skills to kickstart your career, as well as upgrade your existing knowledge & skills. Coaching & Mentoring Curriculum Course 01: Level 3 Coaching & Mentoring Course Course 02: Problem Solving Skills Course 03: Level 3 Diploma in Management and Leadership Course 04: Motivational Interviewing Course 05: Employee Engagement Course 06: Career Development Course 07: Academic and Personal Development Course 08: Employee Relations Course 09: Motivation Course 10: Mental Health Self-Care Course 11: Corporate Governance Course 12: Anger Management Course 13: Facilities & Maintenance Operative Course 14: Six Sigma Course 15: Project Planning and Execution Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Positive Psychology Course 20: Communication and Organisational Skills Accreditation This Coaching & Mentoring bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Coaching & Mentoring course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Coaching & Mentoring basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Coaching & Mentoring Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Step confidently into the world of exceptional customer service with our CPDQS Accredited Bundle Course – tailored for anyone looking to strengthen their communication finesse, conflict-handling charm, and service excellence. Whether you're responding to client queries or managing expectations, this course offers a well-rounded understanding of how to deliver support that keeps people coming back – all from the comfort of your screen. With modules designed to keep things sharp, relevant, and even a touch witty, you'll explore proven methods that elevate service delivery without sounding like a script. No fluff, no filler – just straightforward guidance rooted in what actually works. Whether you're in retail, hospitality, tech support, or floating somewhere in between, you'll walk away with solid customer insight and a confident approach to service that actually resonates. Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
ð© Welcome to the Ultimate Concierge Training Course! ð© Are you ready to unlock the secrets to becoming a top-notch concierge? Look no further! Our comprehensive Concierge Training Course is designed to equip you with the skills, knowledge, and expertise needed to excel in the dynamic world of hospitality and customer service. ð Why Choose Our Concierge Training Course? ð Imagine being the go-to person for all guest needs, whether it's booking reservations, arranging transportation, or providing insider tips on local attractions. With our course, you'll learn the art of anticipating and fulfilling every guest's desires with finesse and professionalism. Here's what sets our course apart: Expert Guidance: Learn from industry experts who have years of experience in the hospitality sector. Our instructors are dedicated to providing you with practical insights and real-world examples that will prepare you for success. Comprehensive Curriculum: Our course covers everything from communication skills and problem-solving techniques to cultural awareness and time management. You'll graduate with a well-rounded skill set that will impress employers and guests alike. Interactive Learning: Engage in hands-on activities, case studies, and role-playing exercises that simulate real-life scenarios. This interactive approach ensures that you not only understand the concepts but also know how to apply them effectively in the field. Flexible Learning Options: Whether you prefer to study at your own pace or participate in live online sessions, our flexible learning options make it easy to fit your training around your busy schedule. Certification: Upon completion of the course, you'll receive a prestigious certification that demonstrates your expertise as a professional concierge. This credential will open doors to exciting career opportunities in hotels, resorts, luxury residences, and more. ð©âð¼ Who is this for? ð¨âð¼ Our Concierge Training Course is perfect for anyone looking to break into the hospitality industry or advance their career in guest services. Whether you're a recent graduate, a career changer, or a seasoned professional seeking to enhance your skills, this course is for you! If you have a passion for providing exceptional service, a knack for problem-solving, and a friendly demeanor, then you have what it takes to thrive as a concierge. ð Career Path ð Upon completing our Concierge Training Course, you'll be ready to embark on a rewarding career path in the hospitality industry. Here are just a few of the exciting job opportunities that await you: Hotel Concierge: As a hotel concierge, you'll be the face of the establishment, providing personalized assistance to guests and ensuring that their stay is unforgettable. Residential Concierge: In this role, you'll cater to the needs of residents in upscale apartment buildings or condominiums, offering a range of services from package delivery to event planning. Corporate Concierge: Work for companies that offer concierge services as a perk for their employees, helping them with tasks such as travel arrangements, event planning, and errand running. Virtual Concierge: With the rise of remote work and virtual assistants, there's a growing demand for concierge services that can be delivered online or over the phone. Don't wait any longer to pursue your dreams of becoming a top-tier concierge. Enroll in our Concierge Training Course today and take the first step towards a rewarding and fulfilling career in hospitality! ð Frequently Asked Questions (FAQ) ð What is a Concierge? A concierge is a hospitality professional who serves as a personal assistant to guests, residents, or clients, providing a wide range of services to enhance their experience. This may include making reservations, arranging transportation, coordinating activities, and offering recommendations for local attractions and services. Why is Concierge Training Important? Concierge training is essential for developing the skills and knowledge needed to excel in the role of a concierge. From effective communication and customer service techniques to problem-solving and time management skills, training prepares individuals to meet the diverse needs of guests and clients in a fast-paced environment. Who Can Benefit from Concierge Training? Anyone interested in pursuing a career in the hospitality industry, particularly in guest services, can benefit from concierge training. Whether you're a recent graduate, a career changer, or an experienced professional seeking to advance your skills, our training course is designed to cater to individuals at all stages of their career journey. What Will I Learn in the Concierge Training Course? While the specific curriculum may vary depending on the course provider, typical topics covered in concierge training include customer service principles, communication techniques, problem-solving strategies, cultural awareness, time management, and industry best practices. Students can expect to gain practical skills and knowledge that are directly applicable to the role of a concierge. How Long Does the Training Course Take to Complete? The duration of a concierge training course can vary depending on factors such as the course format (e.g., full-time, part-time, online) and the depth of the curriculum. Some courses may be completed in a matter of weeks, while others may span several months. It's important to check the specific details of the course you're interested in to determine the time commitment required. Is Certification Included in the Course? Many concierge training courses offer a certification upon successful completion. This certification serves as a credential that validates your expertise and can enhance your credibility as a professional concierge. Be sure to inquire about certification options when researching training programs. What Career Opportunities are Available After Completing the Course? Graduates of a concierge training course may pursue various career opportunities in the hospitality industry, including roles as hotel concierges, residential concierges, corporate concierges, and virtual concierges. These roles typically involve providing personalized assistance and exceptional service to guests, residents, or clients in a variety of settings. Course Curriculum Module 1_ Introduction to Concierge Services. Introduction to Concierge Services. 00:00 Module 2_ Customer Service Skills for Concierges. Customer Service Skills for Concierges. 00:00 Module 3_ Building Relationships with Clients. Building Relationships with Clients. 00:00 Module 4_ Hotel and Resort Operations. Hotel and Resort Operations. 00:00 Module 5_ Transportation and Travel Arrangements. Transportation and Travel Arrangements. 00:00