2343 Time Management courses in Sandhurst delivered On Demand

Telephone Skills Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills. This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Learning Outcomes After completing this Telephone Skills course, you will be able to: Understand various aspects of phone etiquette Know how to use proper phone language Know how to handle inbound and outbound calls Know how to eliminate phone distractions Know how to handle rude or angry callers and much more. Why Choose Telephone Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Courses are included in this Telephone Skills Bundle Course Course 01: Level 2 Customer Service Course Course 02: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Telephone Skills course] Course Curriculum of the Telephone Skills Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Skills After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Skills After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Telephone Skills This Telephone Skills course is ideal for those who want to develop their telephone skills. Requirements Telephone Skills There are no specific requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills. Career path Telephone Skills After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.

Do you want to know how to set a personal or business goal? Do you need to set goals and want to achieve the goals? Enroll in the course and learn the procedures for setting and achieving a goal. Course Description: Setting goal is an important aspect of achieving your desire. Without goals, success is not possible. With our effective Online Goal Setting and Accomplishment Course, you will learn the tips, tricks, techniques and procedures of setting an appropriate and effective goal for your life or for your business. The course will also teach you how to work according to the framework, or how to work in an office environment effectively to achieve individual goals or business targets. By the end of the course, you can set your goal and able to find out the limitations and strength for obtaining your aim. Course Highlights Online Goal Setting and Accomplishment Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Goal Setting and Accomplishment Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Goal Setting and Accomplishment Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Online Goal Setting and Accomplishment Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Goal Setting and Accomplishment Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Overcoming Procrastination (I) 01:00:00 Module Three - Overcoming Procrastination (II) 01:00:00 Module Four - Four P's of Goal Setting 01:00:00 Module Five - Improving Motivation 01:00:00 Module Six - Wise Time Management 01:00:00 Module Seven - Tips for Completing Tasks 01:00:00 Module Eight - Increase Your Productivity 01:00:00 Module Nine - 'To Do' List Characteristics 01:00:00 Module Ten - Smart Goals 00:30:00 Module Eleven - Mistakes Will Happen 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Online Goal Setting and Accomplishment Course- Activities 00:00:00 Mock Exam Mock Exam- Online Goal Setting and Accomplishment Course 00:20:00 Final Exam Final Exam- Online Goal Setting and Accomplishment Course 00:20:00

Having the technical skills and knowledge to execute your job duties successfully is only one part of being the best you can be in the workplace. Along with these 'hard' skills, we also need 'soft' skills. Soft skills are those skills which help us to work with others efficiently. No matter what your position, organisation, or industry, you work with people! Taking the time to build adequate soft skills can provide a more efficient, more peaceful, and more prolific workplace, as well as to your overall job happiness and satisfaction. Enroll in this course and discover the ten soft skills that will set you apart from everyone in your workplace. You will learn how to apply these professional skills in practical life and become very successful. Course Highlights Certified Interpersonal & Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Interpersonal & Communication Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Interpersonal & Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Interpersonal & Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Interpersonal & Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Interpersonal & Communication Skills Training - Activities 00:00:00 Mock Exam Mock Exam- Certified Interpersonal & Communication Skills Training 00:20:00 Final Exam Final Exam- Certified Interpersonal & Communication Skills Training 00:20:00

Business Management: Business Management Training Do you want to be a skilled professional or a suitable novice? You will gain all the knowledge you need to launch or advance your Business Management career at the top level through this Business Management course. You can improve technical skills and your understanding of company management by taking a business management course. You will learn about operational management and risk management in the business management course. Moreover, business management encompasses project management, succession planning, and other topics. With this business management course, you can also study about a variety of strategic approaches and business management planning. Also, this step-by-step business management course outlines many problems and solutions to assist you in making wise management choices. Take the next step in achieving your personal and professional objectives by enrolling this Business Management right away. Learning Outcomes of Business Management Course At the end of the Business Management course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Business Management clarifies the differences between a leader and a manager. Business Management describes the theory of leadership and management to encourage organizational direction. Business Management determines the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan and describe the concepts of strategic business management. Business Management will enhance understanding of UK law and regulations related to business. Business Management develops an action plan for an organization. Main Course: Business Management - Level 7 GIFT COURSES Course 01: HR and Payroll Management Course 02: Level 5 Retail Management Course 03: Level 5 Diploma in Risk Management Course 04: Level 4 Time Management Course 05: Level 7 Diploma in Facilities Management Course 06: Level 5 Report Writing Special Offers of this Business Management Course This Business Management Course includes a FREE PDF Certificate. Lifetime access to this Business Management Course Instant access to this Business Management: Business Management Course Get FREE Tutor Support from Monday to Friday in this Business Management: Business Management Course [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Training Course] Business Management: Business Management Training Industry Experts Designed this Business Management course into 13 detailed modules. Course Curriculum Business Management Level 7 Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management - Level 7 Course After completing each module of the Business Management - Level 7 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Business Management - Level 7 Course After completing the MCQ/Assignment assessment for this Business Management - Level 7 Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Management: Business Management Online Training Business Management - Level 7 course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Business Management: Business Management Online Training Students who intend to enrol in this Business Management: Business Management - Level 7 course must meet the following requirements: Business Management: Good command of the English language Business Management: Must be vivacious and self-driven. Business Management: Basic computer knowledge Business Management: A minimum of 16 years of age is required. Career path Business Management: Business Management Online Training The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Learning Outcomes After completing this Level 2 Diploma in Business Administration course, the learner will be able to: Know how to communicate in a business environment. Gain a solid understanding of principles of business document production and information management. Gain extensive skills in developing working relationships with colleagues. Gain an in-depth understanding of employer organisations. Enhance communication and performance skills in a business environment. Manage personal and professional development. Know how to work safely in a business environment. Why Choose Level 2 Diploma in Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Course Course 01: Level 2 Diploma in Business Administration Course 02: Level 3 Business Administration Course 03: Level 7 Business Management Course 04: Level 5 Diploma in Business Analysis Course 05: Level 1 Business Management ***Other Benefits of Level 2 Diploma in Business Administration Course Free 5 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Diploma in Business Administration course ] Course Curriculum *** Level 2 Diploma in Business Administration *** Module 1: Communication in a Business Environment Module 2: Principles of Providing Administrative Services Module 3: Principles of Business Document Production and Information Management Module 4: Understand Employer Organisations Module 5: Manage Personal Performance and Development Module 6: Develop Working Relationships with Colleagues Module 7: Manage Diary Systems Module 8: Produce Business Documents Module 9: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms Assessment Method After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Students who intend to enrol in this Level 2 Diploma in Business Administration course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

Are you looking forward to Project Management training, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! A project management training course is an intensive training program that teaches managers how to effectively manage projects and people. Managers must understand the various elements of a project, as well as the different skills and qualities required to effectively lead projects. Most training programs are taught by project managers who have completed their own training courses and earned certifications. You will get 4 FREE CPD Accredited Course to make your career more magnificence! FREE Courses includes: Course 01: Agile Scrum Master Course 02: Team Management Course 03: Time Management Course 04: Office Skills Project Management course Basic Learning Outcomes: Upon successful completion of this highly appreciated Project Manager Course, you'll be a skilled professional, besides- Recognise what project management entails. Examine the advantages of learning project management techniques. Determine the life-cycle phases of a project. To divide a project into clearly manageable segments, use a simple lifecycle. List the different project planning instruments. Talk about the significance of finishing projects on schedule. You have the peace of mind that Project Manager course provides the top of the range content in the market. So, stand out in the job market by completing the course. Get CPD accredited certificate and add it to your resume to impress your employers. Key Highlights for Project Manager Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced course modules Course Curriculum: Unit 01: Introduction Unit 02: Project Management Framework Unit 03: Integration Management Unit 04: Stakeholder Management Unit 05: Project Scope Management Unit 06: Schedule Management Unit 07: How Much/Many of the Project Unit 08: Where in the Project Unit 09: How Things are Done on a Project? Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Project Manager course. Besides, this course is ideal for- Office Manager Office Administrator Management Leader Requirements To enrol in this Project Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Project Manager, such as- Project Management Office Manager Project Management Lead Project Management Administrator Certificates CPD Accredited PDF Certificate Digital certificate - Included 4 CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Looking to enhance your skills and boost your career prospects in the business industry? Look no further than the Level 2 Certificate in Business Improvement Techniques course! This course is designed to provide you with the fundamental skills needed to improve business performance and productivity. You will learn how to identify problems, analyse data, and implement solutions to optimise business processes and drive growth. The curriculum of this course covers a range of topics including Lean principles, Six Sigma methodologies, and process mapping techniques. You will also gain knowledge on quality control, project management, and continuous improvement. The Level 2 Certificate in Business Improvement Techniques is ideal for those looking to start or progress their career in the business sector. Whether you are new to the industry or looking to enhance your existing skills, this course will equip you with the knowledge and confidence to excel in your role. Learning outcomes: Develop an understanding of business development and succession planning strategies to support organizational growth and stability. Apply process management techniques to improve efficiency and productivity in the workplace. Analyze supply chain management processes and identify opportunities for improvement. Plan and forecast operations using appropriate tools and methods to ensure effective resource allocation. Develop skills in communication, negotiation, and conflict management to facilitate effective team leadership and collaboration. Upon completion of this course, you will have gained a valuable qualificate that will enhance your employability and demonstrate your commitment to continuous learning and development. You will also be able to apply the skills and knowledge learned in this course to real-world business scenarios, making you a valuable asset to any organisation. Invest in your future and enrol in the Level 2 Certificate in Business Improvement Techniques course today. This Level 2 Certificate in Business Improvement Techniques course covers a comprehensive range of modules aimed at equipping individuals with the necessary skills to improve business performance. The course covers various topics such as business development, process management, supply chain management, procurement, project management, and quality management, among others. Additionally, the course provides training in essential management skills such as leadership, conflict resolution, and talent management. Learners will also gain proficiency in negotiation techniques, communication skills, and business etiquette, among others. This course is ideal for individuals seeking to improve their business performance and advance their careers in management or business administration. Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 28: Managing Risk and Recovery Module 27: Time Management Module 29: Business Etiquette Certificate After completing this course, you will get a Free PDF certificate, which is CPD Quality Standards Certified. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Business Improvement Techniques is suitable for individuals who are interested in developing their skills and knowledge in business improvement techniques. It is also appropriate for those who are currently working in a business environment and wish to enhance their understanding of processes and productivity. Please Note: This is not a regulated course. To get professional qualification, you can choose any of the following: Level 2 Certificate in Lean Organisation Management Techniques (RQF) Level 2 Certificate in Business Improvement Techniques (RQF) Level 2 NVQ Diploma in Business Improvement Techniques (RQF) Level 2 Certificate in Team Leading (RQF) Level 2 Certificate in Business Administration (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Sales and Marketing (RQF) Level 2 Certificate in Digital Marketing (RQF) Level 2 Certificate in Project Management (RQF) Level 2 Certificate in Data Protection and Compliance (RQF) Level 2 Certificate in Information Technology (RQF) Level 2 Certificate in Retail Operations (RQF) Career path Production: £21,000 - £44,000 per year Quality Control: £18,000 - £40,000 per year Project Management: £26,000 - £67,000 per year Supply Chain Management: £24,000 - £61,000 per year Purchasing: £21,000 - £50,000 per year Administration: £15,000 - £31,000 per year Marketing: £20,000 - £48,000 per year Business Analysis: £26,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included

Description: The Operation and Security Management Diploma course teaches both Operational Management and Security Management concepts and techniques. Throughout the course, you will learn the basics of operation management, human resource management, assets management, supply chain management, and cost management.  Then the course covers the concepts, skills and techniques of Security Management such as types of security threats, identity theft, piracy, data classification, ways of protecting your digital information, malware and more. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Operation and Security Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Operation and Security Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Operation and Security Management Diploma - Updated Version Module 01: Introduction To Operations Management Introduction To Operations Management 00:23:00 Module 02: Project Management Project Management 00:22:00 Module 03: Business Development And Succession Planning Business Development And Succession Planning 00:27:00 Module 04: Process Management Process Management 00:26:00 Module 05: Supply Chain Management Supply Chain Management 00:23:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:23:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:23:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:19:00 Module 09: Quality Management Quality Management 00:23:00 Module 10: Managing Risk And Recovery Managing Risk And Recovery 00:29:00 Module 11: Performance Management Performance Management 00:21:00 Module 12: Talent Management Talent Management 00:20:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:19:00 Module 15: Conflict Management Conflict Management 00:17:00 Module 16: Stress Management Stress Management 00:19:00 Module 17: Time Management Time Management 00:40:00 Module 18: Business Environment Business Environment 00:19:00 Module 19: Business Writing Skills Business Writing Skills 00:39:00 Operation and Security Management Diploma - Old Version Module 01 Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Module 02 The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 The Vision Phase 00:15:00 The Design Phase 01:00:00 The Modeling Phase 00:30:00 The Execution Phase 01:00:00 The Monitoring Phase 00:30:00 The Optimizing Phase 01:00:00 Module 03 What is Gap Analysis? 00:30:00 The Gap Analysis Process 00:30:00 Supporting Tools 00:30:00 Creating a Gap Analysis Report 00:15:00 Understanding Lean 00:30:00 The Toyota Production System 00:30:00 The Toyota Production System House 00:15:00 The Five Critical Improvement Concepts 00:15:00 Understanding Value with the Kano Model 00:15:00 Types of Waste 00:15:00 Creating a Lean Enterprise 00:15:00 The Plan, Do, Study, Act (PDSA) Cycle 00:15:00 Using the R-DMAIC-S Model 00:15:00 Lean Thinking Tools 00:15:00 Kaizen Events 00:00:00 Data Gathering and Mapping 00:30:00 A Plan to Take Home 00:15:00 Defining Continuous Improvement 00:15:00 Stage One - Identify Areas For Improvement 00:15:00 Stage Two - Create a Plan for Improvement 00:15:00 Stage Three - Implement the Changes 00:15:00 Stage Four - Review the Impact 00:15:00 Test Driving 00:15:00 Module 04 The Evolution of the Supply Chain 00:15:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:15:00 Aligning Your Supply Chain with Business Strategy 00:15:00 Managing Supply Chain Risks 00:15:00 Tracking and Evaluating Supply Chain Data 00:30:00 Troubleshooting Supply Chain Problems 00:15:00 Sharing Supply Chain Activities 00:15:00 Sustainable Supply Chain Strategies 00:15:00 Applying Lean Techniques to the Supply Chain 00:15:00 The Future of Supply Chain Management 00:15:00 Supply Chain Management Basics 00:30:00 The Purchasing Cycle 00:45:00 Purchasing Toolkit 01:00:00 Managing Competitive Bids 00:45:00 Improving Efficiency and Accuracy 00:30:00 Analyzing and Reducing Risk in the Supply Chain 00:30:00 Managing Internal Relationships 00:30:00 Tools of the Trade 00:30:00 Module 05 What is Inventory? 00:30:00 Types of Inventory 00:15:00 Key Players 00:30:00 Setting up the Warehouse 00:15:00 What Makes a Good Inventory Management System? 00:15:00 The Warehouse Inventory Cycle 00:15:00 Identifying Demand 00:15:00 The Receiving Process 00:15:00 Validating Inventory 00:15:00 The Put-Away Process 00:15:00 Maintaining Inventory Accuracy 00:30:00 The Outbound Process 00:30:00 Industry Trends 00:15:00 Module 06 Concept of Quality FREE 00:19:00 Key Terms 00:23:00 Categories 00:21:00 Customer Input 00:11:00 Plan Quality 00:08:00 Design of Experiments 00:07:00 Quality Control 00:11:00 Control Charts 00:11:00 Sampling 00:11:00 Six Sigma 00:08:00 The Steps 00:10:00 The 6 Six Sigma Challenges 00:05:00 Module 07 The Basics Of Security Management 00:15:00 Security Management Planning And Implementing 00:15:00 How to Build a Security Management Team 00:15:00 The Role And Responsibilities of a Security Officer 00:30:00 Security Management Governance 00:15:00 Organizational Security Models 00:30:00 Understanding Risk, Threat, And Vulnerability 00:15:00 Information Risk Management 00:30:00 Different Types of Crimes 00:15:00 Understanding What Burglaries Are 00:15:00 Definition and Dangers of Hijacking 00:15:00 Domestic Violence in the Workplace 00:30:00 Child abuse: Identification, Reporting, and Prevention 00:30:00 Sexual Violence: Prevention Strategies 00:15:00 Module 08 Types of Security Threats 00:29:00 Social Engineering 00:31:00 Identity Theft 00:29:00 Data Classification 00:28:00 Protecting Your Digital Information 00:45:00 Malware 00:17:00 Security from End-to-End 00:27:00 Piracy 00:16:00 Security Policies 00:17:00 Moving Forward 00:12:00 Mock Exam Mock Exam- Operation and Security Management Diploma 00:30:00 Final Exam Final Exam- Operation and Security Management Diploma 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview In order to stand out from the crowd in a competitive job market and get on your desired career path, soft skills are more important than ever!  Soft skills generally refer to the qualities, characteristics, habits and abilities required to survive and thrive in the modern workplaces. In short, the soft skills are what set you apart from your competitors who have similar expertise to you. This Soft Skills: The 11 Essential Career Soft Skills course gives you a comprehensive understanding of what soft skills are and why these skills are more challenging to develop. Throughout the course, you will learn what it takes to develop your soft skills and how to communicate more effectively with colleagues, clients or customers. This comprehensive course also shares how developing soft skills can provide a confident, satisfied workforce and a positive work environment that will sustain your organisation and benefit your overall experience, not just your career. Essential Career Soft Skills: Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this course Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Soft Skills: The 11 Essential Career Soft Skills is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Soft Skills: The 11 Essential Career Soft Skills Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00

Overview This comprehensive course on Office Assistant and Secretarial Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Office Assistant and Secretarial Diploma comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Office Assistant and Secretarial Diploma. It is available to all students, of all academic backgrounds. Requirements Our Office Assistant and Secretarial Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 36 lectures • 08:46:00 total length •Module One - Getting Started: 00:05:00 •Module Two - Working with Your Manager: 00:15:00 •Module Three - Administrative Soft Skills: 00:15:00 •Module Four - Effective Time Management: 00:20:00 •Module Five - Meeting Management: 00:17:00 •Module Six - Tools of the Trade (I): 00:17:00 •Module Seven - Tools of the Trade (II): 00:15:00 •Module Eight - Being an Effective Gatekeeper: 00:15:00 •Module Nine - Organizational Skills: 00:15:00 •Module Ten - Confidentiality Guidelines: 00:15:00 •Module Eleven - Special Tasks: 00:15:00 •Module Twelve - Wrapping Up: 00:05:00 •Module One - Getting Started: 00:05:00 •Module Two - Why Your Office Needs Administrative Procedures: 00:15:00 •Module Three - Gathering the Right Tools: 00:10:00 •Module Four - Identifying Procedures to Include: 00:15:00 •Module Five - Top Five Procedures to Record: 00:15:00 •Module Six - What to Include in Your Binder (I): 00:15:00 •Module Seven - What to Include in Your Binder (II): 00:15:00 •Module Eight - Organizing Your Binder: 00:15:00 •Module Nine - What Not to Include in the Procedure Guide: 00:15:00 •Module Ten - Share Office Procedure Guide: 00:10:00 •Module Eleven - Successfully Executing the Guide: 00:12:00 •Module Twelve - Wrapping Up: 00:05:00 •Module One - Getting Started: 00:10:00 •Module Two - Verbal Communication Skills: 00:20:00 •Module Three - Non-Verbal Communication Skills: 00:20:00 •Module Four - Making Small Talk and Moving Beyond: 00:20:00 •Module Five - Moving the Conversation Along: 00:25:00 •Module Six - Remembering Names: 00:15:00 •Module Seven - Influencing Skills: 00:20:00 •Module Eight - Bringing People to Your Side: 00:15:00 •Module Nine - Sharing Your Opinion: 00:15:00 •Module Ten - Negotiation Basics: 00:30:00 •Module Eleven - Making an Impact: 00:15:00 •Module Twelve - Wrapping Up: 00:05:00