This Hotel Management Level 4 course is designed to provide a comprehensive introduction to hotel management, including workplace fundamentals and a range of key managerial topics identified through extensive research and years of in-the-field experience. This comprehensive course aims to prepare you for working successfully within a hotel. You will learn every aspect of hotel management, including career development, HR management, hotel organisation, food and beverage, quality management, marketing, overall functions, systems, reports, and communications. This course also breaks down the duties of the front office manager in detail, and shares information on best practice and procedures for the everyday management of a hotel and its staff. You will learn how to use this knowledge to have a prepared career start, pick the suitable hotel department for your professional growth and eventually get a management job with a good contract. Learning Outcomes of The Hotel Management Level 4: Gain a detailed overview of hotel management, including its structure and professional terminology. Explore everything that you need to know for the smooth operation of your hotel. Develop your communicational, interpersonal and leadership skills in no time. Understand traditional, comprehensive hotel management knowledge, along with the skills required to thrive in the industry. Learn how to understand and satisfy the needs of your customers and employees. Be able to supervise various operational departments within hotels. Learn how to employ, train and liaise with staff to address and handle guest complaints and queries. Understand what it takes to increase the occupancy rate, gain regular guests, and double your hotel revenue overnight. Discover the role and responsibilities of the front office manager. Gain an overview of essential regulatory requirements concerning service quality. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? The Hotel Management Level 4 course is: Best suited to both those who are new to management, and those with more experience. Ideal for Hotel Management students. Recommended for Hospitality professionals who are just starting an internship or first job. Suitable for individuals who are in the early stages of their career. Career Path Hotel management shines a little brighter than the other disciplines of the hospitality industry. Once you have completed the course successfully and earned your qualification, you can ascertain a successful future. A few most coveted Hotel Management job opportunities include: Front Office Manager Hotel Operations Manager Catering Manager Accommodation Manager Hotel Accountant Marketing Manager Course Content Hotel Manager Module 01: Introduction to Hotel Management 00:15:00 Module 02: Business Affiliations and Career Development 00:20:00 Module 03: Hotel Organisation and the Front Office Manager 00:30:00 Module 04: Function of the Front Office Manager 00:15:00 Module 05: Human Resource Management 00:30:00 Module 06: HR Department's Responsibilities 00:30:00 Module 07: Hotel Organisation 01:30:00 Module 08: Managing Hospitality 00:30:00 Module 09: Hotel Food and Beverage Management 00:30:00 Module 10: Quality Management and Marketing 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00
Delve into the dynamic digital era with our 'Online Multi-Business Master Plan' course, an educational odyssey designed for the ambitious entrepreneur. Visualize navigating the bustling world of online business, equipped with the knowledge and strategies to manage multiple ventures successfully. Your expedition commences with a foundational introduction, offering a panoramic view of various online business models. This sets the groundwork for understanding the diverse landscapes of the digital marketplace. As you progress, the course unveils the secrets to creating and optimising your multi-business website, a digital hub where your entrepreneurial dreams take shape. Advance further, and the course transitions into practical realms, guiding you on initiating your multi-business journey. You'll then be adeptly steered through innovative techniques for promoting your online enterprises, turning concepts into tangible success. The comprehensive nature of this course culminates with a deep dive into the Complete Online Multi-Business Master Plan, a blueprint for holistic digital business management. Alongside this, you'll gain familiarity with essential tools necessary for efficient and effective online operations, ensuring your ventures not only launch but also thrive in the competitive online arena. Learning Outcomes Gain insights into various online business models. Develop skills for creating and managing a multi-business website. Understand the initial steps for starting online businesses. Learn effective strategies for promoting online ventures. Familiarise with essential digital tools for business management. Why choose this Online Multi-Business Master Plan course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Online Multi-Business Master Plan course for? Aspiring digital entrepreneurs exploring multiple ventures. Existing business owners aiming to expand online. Digital marketing professionals enhancing their skills. Individuals interested in diversifying their income streams. E-commerce managers seeking multi-business management strategies. Career path Digital Entrepreneur - £30,000 to £60,000 Online Business Manager - £28,000 to £50,000 E-commerce Specialist - £26,000 to £45,000 Digital Marketing Consultant - £25,000 to £40,000 Web Development Manager - £32,000 to £55,000 SEO and Analytics Expert - £27,000 to £42,000 Prerequisites This Online Multi-Business Master Plan does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Online Multi-Business Master Plan was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction to The Online Multi-Business Master Plan Course 00:03:00 Aims of this course 00:06:00 Course Structure 00:02:00 Online Business Models Online Business Models Overview 00:01:00 Business Models- Udemy 00:04:00 Business Models- Fiverr 00:04:00 Business Models- Amazon KDP 00:04:00 Business Models- Createspace 00:04:00 Business Models- Other Platforms 00:05:00 Your Multi-Business Website Your Multi-Business Website 00:04:00 Getting Started Create, Re-purpose, Repeat 00:04:00 Pick a Niche 00:12:00 Google Keyword Planner Overview 00:02:00 Pick a Platform 00:09:00 Plan, Plan & Test 00:05:00 Earn Your First Dollar 00:06:00 What if you fail- 00:02:00 Build your Systems 00:07:00 Automate and Outsource 00:03:00 Re-purpose and Repeat 00:08:00 Putting it all together 00:04:00 Promoting Your Multi-Business Promoting Your Multi-Business 00:06:00 The Complete Online Multi-Business Master Plan The Complete Online Multi-Business Master Plan 00:11:00 Essential Tools Paypal Overview 00:01:00 Fiverr Overview 00:03:00 MailChimp Overview 00:03:00 Conclusion Finally 00:02:00
In the heart of every maternity unit lies a dedicated team of professionals, ensuring the well-being of both mother and child. Among these unsung heroes, the maternity healthcare assistant plays a pivotal role, offering support and care during one of life's most transformative moments. The 'Maternity Healthcare Assistant & Support Worker' course is meticulously designed to equip learners with the knowledge and skills required to thrive in a healthcare assistant maternity unit. Spanning 16 comprehensive modules, this course delves deep into the intricacies of maternity care, from understanding the basics of reproductive anatomy to mastering the art of effective communication in a high-pressure environment. By the end of this course, learners will not only have a profound understanding of the responsibilities of a maternity healthcare assistant but will also be well-prepared to embark on a rewarding career in the healthcare assistant maternity unit. With a curriculum that's both comprehensive and engaging, this course is a beacon for those aspiring to make a difference in the world of maternity care. Learning Outcomes Understand the foundational concepts and terminologies associated with maternity care. Gain insights into the reproductive anatomy and the various stages of pregnancy. Develop skills to provide support during labour, postnatal care, and infant feeding. Recognise the significance of perinatal mental health and ways to promote a healthy pregnancy. Enhance interpersonal skills, including empathy, effective communication, and team collaboration. Why buy this Maternity Healthcare Assistant & Support Worker Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Maternity Healthcare Assistant & Support Worker Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Maternity Healthcare Assistant & Support Worker course for? Aspiring healthcare professionals keen on specialising in maternity care. Individuals looking to transition into the healthcare sector with a focus on maternity. Current healthcare workers aiming to expand their knowledge in maternity support. Those interested in understanding the physiological and psychological aspects of pregnancy. Anyone passionate about ensuring the well-being of mothers and newborns. Career path Maternity Healthcare Assistant: £18,000 - £22,000 Annum Support Worker in Maternity Unit: £20,000 - £24,000 Annum Antenatal Care Specialist: £25,000 - £30,000 Annum Postnatal Support Worker: £22,000 - £26,000 Annum Newborn Care Specialist: £27,000 - £32,000 Annum Perinatal Mental Health Counsellor: £28,000 - £34,000 Annum Prerequisites This Maternity Healthcare Assistant & Support Worker does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Maternity Healthcare Assistant & Support Worker was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Maternity Care Introduction to Maternity Care 00:16:00 Module 02: Terminology and Abbreviations for Maternity Care Assistant Terminology and Abbreviations for Maternity Care Assistant 00:26:00 Module 03: Reproductive Anatomy & Physiology Reproductive Anatomy & Physiology 00:36:00 Module 04: Antenatal Care and Screening Antenatal Care and Screening 00:48:00 Module 05: Support in Labour: Intrapartum Care Support in Labour Intrapartum Care 00:43:00 Module 06: Postnatal Care Postnatal Care 00:21:00 Module 07: Nurture and Nature: The Healthy Newborn Nurture and Nature The Healthy Newborn 00:27:00 Module 08: Infant feeding Infant feeding 00:29:00 Module 09: Newborn Infection Newborn Infection 00:40:00 Module 10: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:25:00 Module 11: Perinatal mental health Perinatal mental health 00:32:00 Module 12: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:36:00 Module 13: Effective Communication Effective Communication 00:29:00 Module 14: Empathy and Comfort Skills Empathy and Comfort Skills 00:18:00 Module 15: Team Working Team Working 00:21:00 Module 16: Maternity Care Assistance as a Career Maternity Care Assistance as a Career 00:33:00 Assignment Assignment - Maternity Healthcare Assistant & Support Worker 00:00:00
The 'Diploma in Floristry and Flower Arrangement Training Courses' provides comprehensive knowledge and skills related to floristry, flower arrangement, and the art of creating beautiful floral designs. From understanding the significance of flower colors and symbolism to learning different floral arrangements and their preparation, this course equips learners with the expertise required to thrive in the florist sector. Learning Outcomes: Understand the fundamentals of floristry and the role of a florist in the industry. Recognize the symbolism and meanings associated with various flower colors. Identify different flowers and their meanings, and how to care for potted plants and cut flowers. Gain knowledge about plant diseases, common cultural disorders, and pests affecting roses. Explore the principles and techniques of floral arrangement design. Learn about various types of greenery and the significance of foliage in arrangements. Discover popular floral arrangement styles and their preparation process. Acquire practical skills in making floral arrangements, including container preparation. Master the art of creating corsages, boutonnieres, wedding bouquets, and funeral flowers. Familiarize yourself with the significance and preparation of funeral wreaths. Gain insights into the challenges and strategies to survive and excel in the florist sector. Why buy this Diploma in Floristry and Flower Arrangement Training Courses? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Floristry and Flower Arrangement Training Courses there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Floristry and Flower Arrangement Training Courses course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Diploma in Floristry and Flower Arrangement Training Courses does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Floristry and Flower Arrangement Training Courses was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Floristry and Flower Arrangement Training Courses is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Floristry and Flower Arrangement Module 01: Introduction to Floristry 00:15:00 Module 02: The Florist 00:30:00 Module 03: Flower Colors & Symbolism 00:30:00 Module 04: Different Flowers and Their Meaning 01:00:00 Module 05: Potted Plant Care 00:30:00 Module 06: Cut Flowers 01:00:00 Module 07: Plant Diseases 01:00:00 Module 08: Common Cultural Disorders 00:30:00 Module 09: Insects and Pests of Roses 00:30:00 Module 10: Garden Care to Prevent Diseases 01:00:00 Module 11: Principles of Floral Arrangement 01:00:00 Module 12: Floral Design 01:00:00 Module 13: Types of Greenery 01:00:00 Module 14: Role of Foliage in Arrangements 00:15:00 Module 15: Popular Styles and Arrangements 01:00:00 Module 16: Making Floral Arrangements 00:30:00 Module 17: Container Preparation 00:30:00 Module 18: Corsage & Boutonniere 00:30:00 Module 19: Wedding Bouquet 00:15:00 Module 20: Funeral Flowers & Meanings 00:15:00 Module 21: Funeral Wreath 00:15:00 Module 22: Surviving in Florist Sector 00:15:00 Mock Exam Mock Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Final Exam Final Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Assignment Assignment - Diploma in Floristry and Flower Arrangement Training Courses 00:00:00
In a world where 68% of business leaders feel their cybersecurity risks are increasing, the role of a security analyst has never been more crucial. Our Security Analyst Course, featuring an impressive eight-module curriculum, gives you the comprehensive training you need to thrive in this in-demand field. Dive into the complexities of security management, organisational security, risk analysis, and risk reduction. Grasp the fundamentals of both physical and information security protection, essential for defending valuable corporate assets. Explore business resilience and crisis management in this Security Analyst course, ensuring businesses stay robust in the face of adversities. Gain an in-depth understanding of Cyber Security and Fraud Prevention, which is integral to protecting the digital frontier. Master the art of conducting security investigations and fostering threat awareness. Finally, become well-versed in the laws and regulations guiding the security industry. With our comprehensive Security Analyst course mock and final exams, you'll test your knowledge and readiness for real-world scenarios. Take the first step towards a lucrative career in cybersecurity with our Security Analyst Course. You're just a click away from transforming your future. Enrol now! What will you learn? Upon completion of the Security Analyst course, you will be able to: Understand the complexities of security management in organisations. Learn to perform comprehensive security risk analysis and risk reduction. Gain expertise in physical and information security protection. Develop resilience strategies for business continuity and crisis management. Acquire knowledge of cyber security principles and fraud prevention tactics. Hone your skills in conducting security investigations and developing threat awareness. Understand the essential laws and regulations in the security industry. Why buy this Security Analyst course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this course for: This Security Analyst course is ideal for: Aspiring security analysts seeking comprehensive training. IT professionals aiming to specialize in cybersecurity. Business leaders looking to understand organizational security better. Risk management professionals aiming to deepen their knowledge. Individuals interested in laws and regulations related to security. Career Path: Our Security Analyst course will prepare you for a range of careers, including: Security Analyst: £40,000 - £60,000 Information Security Analyst: £45,000 - £65,000 Cyber Security Analyst: £50,000 - £70,000 Fraud Prevention Analyst: £55,000 - £75,000 Risk Management Analyst: £60,000 - £80,000 Security Manager: £65,000 - £85,000 Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Text lessons Online study materials How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this Security Management course? Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Security Analyst is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Security Analyst Module 01: Introduction to Security Management 00:30:00 Module 02: Organisational Security Management 00:26:00 Module 03: Security Risk Analysis and Risk Reduction 00:23:00 Module 04: Physical and Information Security Protection 00:32:00 Module 05: Business Resilience and Crisis Management 00:17:00 Module 06: Cyber Security and Fraud Prevention 00:25:00 Module 07: Security Investigations and Threat Awareness 00:24:00 Module 08: Laws and Regulations 00:25:00 Mock Exam Mock Exam - Security Analyst 00:20:00 Final Exam Final Exam - Security Analyst 00:20:00