Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00
Restaurant Management: Restaurant Management Course Online Introducing the Ultimate Restaurant Management: Restaurant Management Course Online Course! Are you ready to take your passion for food and hospitality to new heights? Do you dream of owning and managing your own successful restaurant? Look no further! Our comprehensive Restaurant Management: Restaurant Management Course is here to equip you with the knowledge and skills you need to excel in the exciting world of restaurant management: restaurant management. This Restaurant Management: Restaurant Management Course is designed for aspiring restaurant owners, managers, and industry professionals who are ready to elevate their careers and make their mark in the competitive culinary landscape. Whether you're starting from scratch or looking to enhance your existing expertise, our Restaurant Management: Restaurant Management Course has something to offer everyone. Don't miss out on this golden opportunity to take this exclusive Restaurant Management: Restaurant Management Course and unlock your potential and become a successful restaurant manager or owner. Enroll in our Restaurant Management: Restaurant Management Course today and embark on an exciting journey towards a thriving culinary career! Why choose this Restaurant Management: Restaurant Management Course from the School of Health Care? Self-paced Restaurant Management: Restaurant Management Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Restaurant Management: Restaurant Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Restaurant Management: Restaurant Management Course. Main Course: Restaurant Management Course Free Courses included with Restaurant Management: Restaurant Management Course Course 01: Level 5 Hospitality Management Course Course 02: HACCP Course Course 03: Food Hygiene and Safety Course Special Offers of this Restaurant Management: Restaurant Management Course: This Restaurant Management: Restaurant Management Course includes a FREE PDF Certificate. Lifetime access to this Restaurant Management: Restaurant Management Course Instant access to this Restaurant Management: Restaurant Management Course 24/7 Support Available to this Restaurant Management: Restaurant Management Course [ Note: Free PDF certificate as soon as completing Restaurant Management: Restaurant Management Course] Restaurant Management: Restaurant Management Course Online This Restaurant Management: Restaurant Management Course consists of 16 modules. Course Curriculum of Restaurant Management: Restaurant Management Course Module 01: Introduction to the Restaurant Industry Module 02: Concept Development and Planning of Restaurant Management Module 03: Restaurant Design and Ambiance Module 04: Menu Development and Management of Restaurant Management Module 05: Food and Beverage Service of Restaurant Management Module 06: Food Poisoning and Control Measures Module 07: Operations Management of Restaurant Management Module 08: Marketing and Promotion of Restaurant Management Module 09: Financial Management of Restaurant Management Module 10: Legal and Regulatory Compliance Module 11: Technology and Innovation of Restaurant Management Module 12: Global and Cultural Perspectives Module 13: Entrepreneurship and Leadership Module 14: Staff Development of Restaurant Management Module 15: Industry Trends and Future Directions Module 16: Developing a Career in Restaurant Management Assessment Method of Restaurant Management: Restaurant Management Course After completing Restaurant Management: Restaurant Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Restaurant Management: Restaurant Management Course After completing the Restaurant Management: Restaurant Management Course, you can instantly download your certificate for FREE. Who is this course for? Restaurant Management: Restaurant Management Course Online This Restaurant Management: Restaurant Management Course is open to everyone. Requirements Restaurant Management: Restaurant Management Course Online To enrol in this Restaurant Management: Restaurant Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Restaurant Management: Restaurant Management Course. Be energetic and self-motivated to complete our Restaurant Management: Restaurant Management Course. Basic computer Skill is required to complete our Restaurant Management: Restaurant Management Course. If you want to enrol in our Restaurant Management: Restaurant Management Course you must be at least 15 years old. Career path Restaurant Management: Restaurant Management Course Online Restaurant manager: £30,000 - £35,000 per annum
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Level 5 Mental Health First Aid Certification Online Training Mental health first aiders play an important role in employee welfare, and you must be properly qualified to provide the appropriate kind of first aid in the workplace. The Level 5 Mental Health First Aid Certification course ensures that you have the necessary first-aid skills and confidence to deal with any situation. Reduce the mental distress of others by becoming certified mental health first aider with the help of our Level 5 Mental Health First Aid Certification. This Level 5 Mental Health First Aid Certification course covers techniques and guidelines for supporting employees' mental health and the various types of mental health issues that commonly occur in the workplace. Understand the causes and symptoms of various Mental Health First Aid conditions to provide appropriate support and care to the individual you are assisting. In addition, learn how to approach people experiencing a mental health crisis and gain a thorough understanding of Mental Health First Aid issues in the workplace. Why choose this Mental Health First Aid Certification course from the School of Health Care? Self-paced Mental Health First Aid course, access available from anywhere in the world. High-quality study materials that are easy to understand. Mental Health First Aid Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Mental Health First Aid Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Mental Health First Aid course. Main Course: Level 5 Mental Health First Aid Certification Free Courses included with Mental Health First Aid course Course 01: Mental Health Support Worker Course 02: Level 5 Mental Health Care - MCA and DOLS Course 03: Adults Support Worker [ Note: Free PDF certificate as soon as completing the Mental Health First Aid Certification course] Level 5 Mental Health First Aid Certification Training This Level 5 Mental Health First Aid Certification Training Course consists of 16 modules. Course Curriculum of Level 5 Mental Health First Aid Certification Course Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak Assessment Method of Level 5 Mental Health First Aid Certification Training After completing Level 5 Mental Health First Aid Certification Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 5 Mental Health First Aid Certification Training After completing the Level 5 Mental Health First Aid Certification course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 5 Mental Health First Aid Certification Online This Level 5 Mental Health First Aid Certification course is also suitable for: - Employee, Employer, Manager, Supervisor, Entrepreneur, Business Professional, Company Leader, HR Professional Requirements Level 5 Mental Health First Aid Certification Online To enrol in this Mental Health First Aid Certification Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health First Aid Certification Course. Be energetic and self-motivated to complete our Mental Health First Aid Certification Course. Basic computer Skill is required to complete our Mental Health First Aid Certification Course. If you want to enrol in our Mental Health First Aid Certification Course, you must be at least 15 years old.
Duration 5 Days 30 CPD hours This course is intended for In order to be successful in this course you should have incoming hands-on experience with another programming language. This course is not for non-developers or new developers. Possible roles that may attend this course include: Software Developers: Professionals who have been working with other programming languages and want to expand their skillset by learning Java and its object-oriented features. Web Developers: Those who work on web applications and want to enhance their back-end development capabilities with Java. Mobile App Developers: Developers who wish to enter the world of Android app development, where Java is a widely used language for creating mobile applications. Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in core OO coding and Java development skills, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand what OO programming is and what the advantages of OO are in today's world Work with objects, classes, and OO implementations Understand the basic concepts of OO such as encapsulation, inheritance, polymorphism, and abstraction Understand not only the fundamentals of the Java language, but also its importance, uses, strengths and weaknesses Understand the basics of the Java language and how?it relates to OO programming and the Object Model Learn to use Java exception handling Understand and use classes, inheritance and polymorphism Understand and use collections, generics, autoboxing, and enumerations Become familiar with the concept of functional programming using Lambda Expressions Process large amounts of data using the Stream API introduced in Java 8 Discover the new Date/Time API Use the JDBC API for database access Work with annotations Take advantage of the Java tooling that is available with the programming environment being used in the class Java 8 Features: Lambda Expressions, Method and Constructor references, The Streams API, Collectors, The Optional class Geared for experienced developers, Basic Java Programming for Developers New to OO, this hands-on, workshop-style course will provide you with an immersive learning experience that will expand your skillset and open doors to new opportunities within the ever-growing technology landscape. Mastering Java and its powerful capabilities will provide you with the competitive edge you need to stand out in today's fast-paced development world. Working in a hands-on learning environment led by our expert coach, you?ll thoroughly explore the foundations of the Java platform, essential programming concepts, and advanced topics, ensuring you acquire a strong understanding of the language and its ecosystem. The object-oriented programming principles taught in this course promote code reusability and maintainability, enabling you to streamline development processes and reduce long-term costs. As you progress through the course, you will also gain familiarity with using an IDE, enhancing your development workflow and collaboration with other Java developers, enabling you to integrate seamlessly into new projects and teams. You?ll also gain practical experience in applying the concepts and techniques learned, solidifying your newly acquired skills and facilitating their direct application in real-world scenarios. You?ll exit this course empowered to create robust, scalable, and efficient Java-based applications that drive innovation and growth for your organization The Java Platform The Java Platform Lifecycle of a Java Program Responsibilities of JVM Documentation and Code Reuse Using the JDK Explain the JDK?s file structure Use the command line compiler to compile a Java class Use the command line Java interpreter to run a Java application class The IntelliJ Paradigm Introduce the IntelliJ IDE The Basics of the IntelliJ interface IntelliJ Projects and Modules Creating and running Java applications Writing a Simple Class Write a Java class that does not explicitly extend another class Define instance variables for a Java class Create object instances Primitives vs Object References Implement a main method to create an instance of the defined class Adding Methods to the Class Write a class with accessor methods to read and write instance variables Write a constructor to initialize an instance with data Write a constructor that calls other constructors of the class to benefit from code reuse Use the this keyword to distinguish local variables from instance variables Object-Oriented Programming Real-World Objects Classes and Objects Object Behavior Methods and Messages Inheritance, Abstraction, and Polymorphism Encapsulation Inheritance Method Overriding Polymorphism Essential Java Programming Essential Java Programming Language Statements Arithmetic operators Operators to increment and decrement numbers Comparison operators Logical operators Return type of comparison and logical operators Use for loops Switch Expressions Switch Expressions and yield Using Strings and Text Blocks Create an instance of the String class Test if two strings are equal Get the length of a string Parse a string for its token components Perform a case-insensitive equality test Build up a string using StringBuffer Contrast String, StringBuffer,and StringBuilder Compact Strings Text Blocks Specializing in a Subclass Constructing a class that extends another class Implementing equals and toString Writing constructors that pass initialization data to parent constructor Using instanceof to verify type of an object reference Pattern matching for instanceof Overriding subclass methods Safely casting references to a more refined type Fields and Variables Discuss Block Scoping Rules Distinguish between instance variables and method variables within a method Explain the difference between the terms field and variable List the default values for instance variables Final and Static fields and methods Local Variable type inference Using Arrays Declaring an array reference Allocating an array Initializing the entries in an array Writing methods with a variable number of arguments Records Data Objects in Java Introduce records as carrier of immutable data Defining records Java Packages and Visibility Use the package keyword to define a class within a specific package Discuss levels of accessibility/visibility Using the import keyword to declare references to classes in a specific package Using the standard type naming conventions Visibility in the Java Modular System Correctly executing a Java application class The Java modular system Defining Modules Inheritance and Polymorphism Write a subclass with a method that overrides a method in the superclass Group objects by their common supertype Utilize polymorphism Cast a supertype reference to a valid subtype reference Use the final keyword on methods and classes to prevent overriding Interfaces and Abstract Classes Define supertype contracts using abstract classes Implement concrete classes based on abstract classes Define supertype contracts using interfaces Implement concrete classes based on interfaces Explain advantage of interfaces over abstract classes Explain advantage of abstract classes over interfaces Static, default and private methods in interfaces Sealed classes Introduce Sealed classes The sealed and permits modifiers Sealed Interfaces Exception Handling Introduction to Exception Handling Introduce the Exception architecture Defining a try/catch blocks Checked vs Unchecked exceptions Exceptions Defining your own application exceptions Automatic closure of resources Suppressed exceptions Handling multiple exceptions in one catch Helpful Nullpointers Enhanced try-with-resources Java Developer's Toolbox Developing applications Introduce the wrapper classes Explain Autoboxing and Unboxing Converting String representations of primitive numbers into their primitive types Defining Enumerations Using static imports Deprecating methods Advanced Java Programming Introduction to Generics Generics and Subtyping Bounded Wildcards Generic Methods Legacy Calls To Generics When Generics Should Be Used Lambda Expressions and Functional Interface Understanding the concept of functional programming Writing lambda expressions Understanding functional interfaces Collections Provide an overview of the Collection API Review the different collection implementations (Set, List and Queue) Explore how generics are used with collections Examine iterators for working with collections Using Collections Collection Sorting Comparators Using the Right Collection Lambda expressions in Collections Bonus Topics: Time Permitting Streams Understanding the problem with collections in Java Thinking of program solutions in a declarative way Use the Stream API to process collections of data Understand the difference between intermediate and terminal stream operations Filtering elements from a Stream Finding element(s) within a Stream Collecting the elements from a Stream into a List takeWhile and dropWhile intermediate operations Collectors Using different ways to collect the items from a Stream Grouping elements within a stream Gathering statistics about numeric property of elements in a stream
Supercharge your career as an Oracle DBA! This in-depth performance tuning course empowers you to pinpoint bottlenecks, master essential tools like AWR and ASH, elevate your database's performance, and unlock your potential as a top-tier Oracle DBA.
Thinking about learning more about the ethical use of AI? The BCS Foundation Award; Understanding the Role of Ethics in the Responsible Use of AI, explores the responsibility of organisations and society towards ensuring AI is implemented for the good of others. It considers the potential harm AI may pose, and the safeguards that can be implemented to ensure it is used safely, ethically and for the good of society. You will be encouraged to explore the benefits associated with AI and the potential value it can add towards the continued evolution of humankind if managed well You will learn learn about the impact and level of responsibility of AI in business, an understanding of the need to scale up the impact and responsibility of AI to society, understand the potential harm and safeguards and understand the role of humans in an AI world.
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