4493 Technology courses

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

The Electrical 3 Phase Power Transformers Fundamentals course is an illuminating journey into the world of electrical engineering, specifically focused on the critical aspects of power transformers. This detailed program begins with an introductory module that sets the stage for a deeper understanding of transformer technology. As you progress, the course unveils the complexities of ideal and real transformers, providing a clear distinction between theoretical models and practical applications. Each module is structured to build upon the last, ensuring a comprehensive understanding of the subject. The course is not just about learning technical details; it's about gaining a holistic view of transformers and their role in modern electrical systems. Delving further into the curriculum, learners encounter specialized topics such as instrument transformers, three-phase power transformers, and the intricacies of transformer clock system vector nomenclature. This progression of modules is designed to not only impart knowledge but also to develop a practical understanding of transformer construction, cooling, protection, and relay systems. This course is an essential resource for anyone looking to specialize in electrical engineering or enhance their understanding of power transformers, offering a blend of theory and practical insight that is rare to find. Learning Outcomes Understand the fundamental principles of ideal and real transformers. Gain in-depth knowledge of three-phase power transformers and their applications. Learn about transformer construction, cooling techniques, and protection mechanisms. Master the transformer clock system vector nomenclature. Acquire skills in the operation and maintenance of transformer relays. Why choose this Electrical 3 Phase Power Transformers Fundamentals course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Electrical 3 Phase Power Transformers Fundamentals course for? Electrical engineering students seeking foundational knowledge in transformers. Professionals in the electrical industry aiming to deepen their expertise. Technicians involved in the maintenance and operation of power transformers. Engineers looking to specialize in power systems and transformer technology. Individuals with a technical background interested in electrical power systems. Career path Electrical Engineer - £30,000 to £50,000 Power Systems Engineer - £35,000 to £55,000 Maintenance Technician (Transformers) - £25,000 to £40,000 Transformer Design Engineer - £33,000 to £50,000 Energy Systems Analyst - £28,000 to £45,000 Power Plant Manager - £40,000 to £60,000 Prerequisites This Electrical 3 Phase Power Transformers Fundamentals does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Electrical 3 Phase Power Transformers Fundamentals Module 01: Introduction 00:10:00 Module 02: The Ideal Transformer 00:55:00 Module 03: The Real Transformer 00:09:00 Module 04: Instrument Transformers 00:19:00 Module 05: Three Phase Power Transformers 01:50:00 Module 06: Transformer Clock System Vector Nomenclature 00:17:00 Module 07: Transformer Construction and Cooling 00:26:00 Module 08: Transformer Protection 00:54:00 Module 09: Transformer Relays 00:38:00 Assignment Assignment - Electrical 3 Phase Power Transformers Fundamentals 00:00:00

Our training programme will provide those involved at any stage of the process for procuring goods and/or services within their organisations with the knowledge and skillset to identify and mitigate the threat posed by the breadth and multi-layered complexity of procurement fraud, corruption and associated financial crime and money laundering.

Job Interviewing Skills for Employers Masterclass Overview Are you looking to begin your job interviewing career or want to develop more advanced skills in job interviewing? Then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and help you to develop your expertise in job interviewing. This job interviewing skills for employers online masterclass course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a job interviewer. The job interviewing skills for employers online masterclass course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a job interviewer. This comprehensive job interviewing skills for employers online masterclass course is the perfect way to kickstart your career in the field of job interviewing. This job interviewing skills for employers online masterclass course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a job interviewer or want to learn more skills on job interviewing but unsure of where to start, then this job interviewing skills for employers online masterclass course will set you up with a solid foundation to become a confident job interviewer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This job interviewing skills for employers online masterclass course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive job interviewing skills for employers online masterclass course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of job interviewing. Entry Requirement There are no academic entry requirements for this job interviewing skills for employers online masterclass course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This job interviewing skills for employers online masterclass course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction to Career Hacking and Job Interview Introduction to Recruitment and Interview Process Understanding Job Advertisements Practical - Extracting Information from Job Advert The Complete Resume Resume Writing / CV Writing Practical - Resume Writing Resume writing difference between Fresher vs Experienced Job Seekers Cover Letter Resume and Cover Letter Proofreading Techniques Job Search Job Hunting Methods Job Search through Informational Interview Building Network Mastering Technology for Job Search Leveraging Technology for Job Search Boolean Technology for Job Search Use LinkedIn like a Pro Monster Masterclass Dice Masterclass Interview Preparation Hacks Research the Company Handling Interview Flutter Body Language and Non-Verbal Communication Interview Etiquette Face-to-Face Interview Etiquette Video Interview Etiquette Telephone Interview Etiquette Ace Interview Questions What Not to Say. Tell Us About Yourself. Why Do You Want This Job. What are Your Strengths. What Are Your Weaknesses. What Is Your Work Style. Why are You Leaving Your Present Job. What did You Like Least About Your Last Job. What do You Think of Your Previous Boss. What's Your Ideal Company. Why do You Want to Work at This Company. Why Should We Hire You. Where do You See Yourself in Next Five Years. How do You Deal With People Who Irritate You at Work. How did you handle a mistake. How do You Handle Disagreement With You Supervisor. One Thing You Wouldn't Want Me to Know. Sell Me This Pen. What if You can't Answer a Question. Advanced Techniques to Answer Questions Answering Questions Using the S.W.O.T. Analysis Answering Questions Using the B.C.G. Analysis Turning the Tables Do You Have Any Questions for Us. Salary Negotiation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now The ability to take accurate Minutes at an important meeting or conference is an essential and underrated talent in any business. This popular Minute Taking Essentials Level 2 course will teach you how to listen and record issues effectively and boost your career potential. The extensive Minute Taking online learning modules provided explore the roles and responsibilities of a Minute-Taker in-depth and will take your capabilities to another level. You will learn how to utilise the latest software tools and recognise the level of detail that is expected for each meeting. Additionally, you will be given communication and confidence techniques that will enhance your career and reputation. Take this Minute Taking course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Courses are included in this 11 in 1 Minute Taking Bundle? Course 01: Minute Taking Essentials Level 2 Course 02: Online Meeting Management Course 03: Transcription Level 3 Course 04: Touch Typing Essentials Course 05: Speed Reading Course 06: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 07: Business Writing Course 08: MS Word Diploma Course 09: Document Control Course 10: Office Skills and Administration Management Diploma Course 11: Time Management How will I get my Certificate? After successfully completing the Minute Taking course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. This course curriculum has been designed by experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand with ease. You'll discover how to master the Minute Taking Training skill while exploring relevant and essential topics. Curriculum Course 01: Minute Taking Essentials Level 2 Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Minute Taking Training bundle. Requirements This Minute Taking Training course has been designed to be fully compatible with tablets and smartphones. Career path This comprehensive Minute Taking Bundle is ideal for anyone who wants to fast track their career in any of the following roles: Stenotype Operator Personal Assistants Secretary Journalists Reporters Certificates Certificate of completion Digital certificate - Included

Security Management, Security Guard and Stretching Diploma Embark on a comprehensive journey into the world of Security Management and Security Guard responsibilities with our Diploma course. This program is meticulously designed to equip you with an in-depth understanding of the principles of security management and the critical role of security guards. Integrate stretching into your Security Guard routine for longevity. Learning Outcomes: Understand fundamental principles of security management. Understand principles integral to a Security Guard role. Analyse human behavior in Security Guard operations. Implement effective physical security as a Security Guard. Master security management practices for a Security Guard. Navigate legal and ethical aspects of security management. Integrate stretching into a Security Guard's daily routine. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules: Foundation of Security Management: Grasp the core principles of Security Management, understanding its paramount importance in today's security-conscious world. Identifying Threats and Vulnerabilities: Master the skill of identifying and assessing various threats and vulnerabilities, a key competency for Security Guards and managers. Mastering Physical Security: Acquire comprehensive knowledge on best practices in physical security to protect assets and personnel, essential for Security Management. Safeguarding Information: Understand the critical aspects of information security and protection strategies within the Security Guard domain. Navigating Legal and Ethical Issues: Familiarize yourself with the legal framework and ethical considerations critical in Security Management. Conducting Security Investigations: Gain insights into conducting effective security investigations, a crucial skill for Security Guards. Risk Analysis and Mitigation: Develop the ability to analyze risks and implement mitigation strategies, pivotal in Security Management. Leveraging Technology: Explore how cutting-edge technology can be utilized to enhance security measures, a technological pivot in Security Management. Operations and Maintenance: Learn about the operational aspects and maintenance requirements of security systems, key to effective Security Management. Effective Communication: Master the art of communication, essential for managing security operations and teams within the Security Guard field. Stretching: Incorporate stretching exercises to enhance longevity and well-being as a Security Guard.