4312 Technology courses

Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

You will learn about the business analysis process, from identifying business needs to assessing and prioritizing requirements. You will also gain insights into the world of business analytics, including predictive modeling and data visualization techniques that can help you turn raw data into actionable insights. Throughout the course, you will be introduced to a variety of business analysis techniques, including SWOT analysis, PEST analysis, and Porter's Five Forces framework. You will also explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success. Finally, you will gain insights into different modern, useful tools of business analysis. From data visualization software to predictive analytics tools, you will learn how to leverage technology to enhance your business analysis capabilities and deliver value to your organization. After the successful completion of the course, you will be able to learn about the following, Understand the nature of business analysis and its role. Explain the business analysis process and business analytics. Describe different business analysis techniques. Explore different useful financial ratios applicable to business analysis. Understand different modern, useful tools of business analysis. You will learn about the business analysis process, from identifying business needs to assessing and prioritizing requirements. You will also gain insights into the world of business analytics, including predictive modeling and data visualization techniques that can help you turn raw data into actionable insights. Throughout the course, you will be introduced to a variety of business analysis techniques, including SWOT analysis, PEST analysis, and Porter's Five Forces framework. You will also explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success. Finally, you will gain insights into different modern, useful tools of business analysis. From data visualization software to predictive analytics tools, you will learn how to leverage technology to enhance your business analysis capabilities and deliver value to your organization. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Business Analysis Case Studies Self-paced pre-recorded learning content on this topic. Business Analysis Case Studies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business analysts Data analysts Consultants, managers. Entrepreneurs Anyone looking to gain a deeper understanding of the role of business analysis in driving business success. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Transforming Agriculture and Business to Feed the World Growing macro problems of explosive population growth, increased urbanization, loss of arable land, drought, climate change, and worker welfare have put more pressure than ever on our food production system and food sovereignty. As a Certified B Corporation, AeroFarms is a mission-driven company growing the best plants possible for the betterment of humanity. Leading the way not only for indoor vertical farming, but also for agriculture overall Leveraging innovation and technology to grow more with less Enabling local production all over the world

Transforming Agriculture and Business to Feed the World Growing macro problems of explosive population growth, increased urbanization, loss of arable land, drought, climate change, and worker welfare have put more pressure than ever on our food production system and food sovereignty. As a Certified B Corporation, AeroFarms is a mission-driven company growing the best plants possible for the betterment of humanity. Leading the way not only for indoor vertical farming, but also for agriculture overall Leveraging innovation and technology to grow more with less Enabling local production all over the world

The Reality of Extended Reality This presentation provides an introduction to Extended Reality (XR), which includes Virtual Reality (VR) and Augmented Reality (AR). As the technology advances, organizations have found practical ways to apply XR with all kinds of objectives. In Talent Development for example, VR can eliminate risk and safety concerns, provide scalability, offer the opportunity to gain practical experience, remove time and travel costs, and more. Gain an understanding of VR and AR Learn what equipment is required to utilize VR and AR Learn how organizations are applying VR tools

A Complete Guide to Hacking WiFi (WEP, WPA, and WPA2) Wireless Security and How to Exploit (Pentest) Their Vulnerabilities!

This course on Recent Blockchain Developments and Benefits for Global Trade Finance covers essential topics such as the pivotal role of Trade Trust in ensuring secure and transparent trade finance processes, the intricacies of implementing digital standards, the advantages of blockchain technology, the automation potential of smart contracts, and a detailed analysis of consortium-based models and open networks. Participants will also delve into the features, benefits, and impact of groundbreaking initiatives like Marco Polo and Voltron on trade finance while anticipating future trends and opportunities. After the successful completion of the course, you will be able to learn about the following, Role of Trade Trust in ensuring secure and transparent trade finance processes. Implementation Process and Challenges of Digital Standards. Advantages of Blockchain Technology in Trade Finance. Exploring smart contract's role in automating and streamlining contractual agreements for increased efficiency and reduced errors. Analysis of consortium-based models, platform-as-a-service, and open networks; effects on trade finance operations. Examining features, benefits, and impact of initiatives like Marco Polo and Voltron on trade finance; predicting future trends and opportunities. Participants will gain a profound understanding of how Trade Trust contributes to securing and enhancing transparency in trade finance processes. The course explores the implementation processes and challenges associated with digital standards, providing insights into leveraging blockchain technology's advantages in trade finance. The role of smart contracts in automating contractual agreements for increased efficiency and reduced errors will be examined. Explore the forefront of blockchain innovations in global trade finance, from the secure transparency ensured by Trade Trust to the transformative impact of initiatives like Marco Polo and Voltron. Gain practical insights into implementing digital standards, leveraging smart contracts for efficiency, and navigating the evolving landscape of international trade. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Recent Blockchain Developments and Benefits for Global Trade Finance Self-paced pre-recorded learning content on this topic. Recent Blockchain Developments and Benefits for Global Trade Finance Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Blockchain Solutions Architect for Trade Finance Trade Finance Blockchain Developer Trade Trust Security Analyst Digital Standards Implementation Specialist Blockchain Integration Consultant for Trade Finance Smart Contract Automation Engineer Consortium-Based Models Analyst Platform-as-a-Service (PaaS) Specialist in Trade Finance Open Networks Strategist for Trade Finance Blockchain Trade Finance Trends and Opportunities Analyst Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: If you are working in company related to wireless technology, the course is the best solution for you. The course illustrates the fundamentals and essentials functions of wireless network technology and helps you to embrace the system efficiently. The course is sectioned into two parts - one is network administration, and another one is about network security. Both the sections help you to achieve a strong command over the technology. The basic concept of Radio Frequency (RF), WLAN security system, Legal system, Encryption Cipers and methods will be discussed in the Wireless Security Professional section. On the other hand, you gain a crystal clear knowledge about Wi-Fi access, MAC, WLAN, troubleshooting in the Network Administration part. The purpose of the bundled course is to help you to accustom with the troubleshooting process and network configuration process of Wireless technology. The course helps you to handle WLAN network securely. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Wireless Network Administrator (CWNA) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Wireless Network Administrator (CWNA) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview of Wireless Communications Overview of Wireless Communications FREE 00:23:00 Communication Fundamentals 00:15:00 Fundamentals of RF Fundamentals of RF 00:07:00 Characteristics of RF 00:17:00 RF Behaviors 00:17:00 Components and Measurements of RF Components and Measurements of RF 00:19:00 dB Mathematics 00:18:00 Math Examples (eNotes) 00:20:00 Noise Floor 00:07:00 RF Signal and Antenna Concepts RF Signal and Antenna Concepts 00:13:00 Antenna Types 00:15:00 Beamforming 00:09:00 IEEE 802.11 IEEE 802.11 00:15:00 802.11i 00:10:00 Spread Spectrum Technologies Course Overview Direct Sequence Spread Spectrum (Part 1) 00:22:00 Direct Sequence Spread Spectrum (Part 2) 00:21:00 WLAN Topologies WLAN Topologies 00:10:00 Distribution Service 00:08:00 Mesh BSS 00:15:00 Wi-Fi Access Wi-Fi Access 00:14:00 Interframe Space (IFS) 00:13:00 MAC Architecture MAC Architecture 00:18:00 Beacon Frames 00:11:00 WLAN Architecture WLAN Architecture 00:17:00 WLAN Controller 00:11:00 WLAN Deployment WLAN Deployment 00:10:00 Network Extension to Remote Areas 00:13:00 Troubleshooting Troubleshooting 00:18:00 802.11 Coverage Considerations 00:17:00 Capacity vs. Coverage 00:19:00 Security Security 00:22:00 Robust Security 00:24:00 Types of Wireless Attacks Types of Wireless Attacks 00:30:00 Intrusion Monitoring 00:08:00 Fundamentals of Site Surveys Fundamentals of Site Surveys 00:16:00 Site Survey Tools Site Survey Tools 00:05:00 Site Survey 00:15:00 PoE PoE 00:09:00 Midspan 00:08:00 High Throughput (HT) High Throughput (HT) 00:11:00 Spatial Multiplexing (SM) 00:12:00 Very High Throughput (HT) Very High Throughput (VHT) 00:18:00 BYOD BYOD 00:19:00 Over the Air Management 00:10:00 WLAN Security Overview WLAN Security Overview and Data Privacy 00:58:00 Networking Basics 00:04:00 Web GUI Introduction 00:05:00 Security Options 00:03:00 Legacy Security Legacy Security 00:32:00 VPNs 00:21:00 Security Association 00:09:00 MAC Spoofing 00:07:00 Encryption Ciphers and Methods Encryption Ciphers and Methods 00:19:00 TKIP 00:26:00 CCMP 00:20:00 Encryption Examples 00:06:00 802.11 Authentication Methods 802.11 Authentication Methods 00:26:00 802.1X 00:20:00 EAP 00:25:00 Certified Authority Server Credentials 00:06:00 Dynamic Encryption Key Generation Dynamic Encryption Key Generation 00:21:00 Authentication and Key Management 00:13:00 RSNA Key Hierarchy 00:12:00 EAP 00:05:00 Information Elements 00:06:00 SOHO 802.11 Security SOHO 802.11 Security 00:26:00 Cracking Hashes 00:09:00 Cracking Hashes 00:09:00 Fast Secure Roaming Fast Secure Roaming 00:24:00 PMKSA 00:29:00 FT Key Hierarchy (e-notes) 00:30:00 802.11K-2008 00:28:00 Wireless Security Risks Wireless Security Risks 00:22:00 Authentication Attacks 00:20:00 Rogue Devices 00:04:00 Public Hotspots 00:06:00 Wireless LAN Security Auditing Wireless LAN Security Auditing 00:28:00 Wireless Security Monitoring Wireless Security Monitoring 00:21:00 Device Tracking 00:17:00 VPNs, Remote Access and Guest Access Services VPNs, Remote Access and Guest Access Services 00:23:00 Remote Access 00:14:00 WLAN Security Infrastructure WLAN Security Infrastructure 00:37:00 Management Protocols 00:23:00 Other RADIUS Solutions 00:15:00 Wireless Security Policies Wireless Security Policies 00:17:00 Other Policies 00:14:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview   With the ever-increasing demand for Minute Taking in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Minute Taking may be.   Learning about Minute Taking or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Minute Taking. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Minute Taking is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Minute Taking Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Minute Taking Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Minute Taking Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Minute Taking, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Minute Taking, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Minute Taking, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Minute Taking Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction of Minute Taking Introduction of Minute Taking 00:00 Module 2 - How to Write Effective Meeting Minutes How to Write Effective Meeting Minutes 00:00 Module 3 - How to Take Meeting Minutes How to Take Meeting Minutes 00:00 Module 4 - The Meeting Structure The Meeting Structure 00:00 Module 5 - Meeting Minutes' Functions, Format and Action Meeting Minutes' Functions, Format and Action 00:00 Module 6 - Tips for Minute Taking Tips for Minute Taking 00:00 Module 7 - Technology in Minute Taking Technology in Minute Taking 00:00 Module 8 - Building Confidence Building Confidence 00:00