4095 Technology courses in Sheffield delivered Online

Visual merchandising is the art of presenting products in a way that captures attention and drives sales. This course delves into the fundamentals of creating compelling displays that connect with customers, utilising colour, lighting, and layout to make merchandise irresistible. Whether you're working with clothing, technology, or home décor, visual merchandising plays a key role in enhancing the shopping experience and influencing consumer behaviour. By mastering these basics, you'll learn how to build visual strategies that complement branding and increase foot traffic. This course is perfect for those eager to enhance their creative flair and learn the essential techniques for designing eye-catching retail displays. You'll discover the psychology behind customer attraction and how to use simple tools to create attractive window displays, shelf arrangements, and in-store experiences. With an understanding of key design principles and trends, you'll be able to create visually stunning environments that not only draw attention but also keep customers coming back. Ideal for aspiring visual merchandisers, retail assistants, and anyone looking to improve their retail space's aesthetic appeal, this course offers the perfect introduction to the field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Visual Merchandising Module 02: Store Layouts Module 03: Exterior Design Module 04: In-Store Design Module 05: Mannequins in Visual Merchandising Module 06: Display Fixtures Learning Outcomes: Analyse effective store layouts to optimise customer flow. Apply principles of exterior design to enhance storefront appeal. Create visually engaging in-store designs for maximum impact. Strategically deploy mannequins to convey brand identity and style. Implement display fixtures that complement and highlight merchandise. Develop a critical eye for design details, mastering the art of visual storytelling. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Retail professionals aspiring to enhance store aesthetics. Visual Merchandisers seeking advanced skills. Entrepreneurs aiming to elevate their store's appeal. Students interested in retail design. Marketing professionals exploring visual strategies. Small business owners keen on impactful store layouts. Fashion enthusiasts with a passion for merchandising. Individuals eager to boost sales through visual storytelling. Career path Visual Merchandiser Store Designer Retail Space Planner Display Coordinator Brand Visual Specialist Fashion Retail Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for? SketchUp Night Training Courses. This course is designed for professionals and students interested in enhancing their SketchUp skills through evening sessions. Whether you're a beginner looking to learn the basics or an experienced user seeking advanced techniques, this course offers tailored instruction to suit various skill levels during evening hours. Click here for more info: Website 1-on-1 sessions. Mon to Sat between 9 am and 7 pm  Course Duration: 10 hours Method: 1-on-1 (In-person or Live Online) Design Your Own Template Craft custom templates 2D Geometry Essentials Construct fundamental 2D shapes (lines, arcs, circles, rectangles) Grasp the concept of geometric stickiness Exploring 3D Geometry Develop basic 3D shapes Master 3D geometric stickiness Visualize your model in 3D Effective Model Organization Organize your model effectively using layers Geometry Shaping Tools Shape geometry with the Push/Pull tool Manipulate geometry by moving entities Maintain coplanar geometry integrity Connect and generate complex forms Lock inferences for precision Expedite form generation Restore and refine surfaces Create and apply surfaces to your model Employ mirroring and array techniques Enhancing Visuals Apply materials for enhanced visuals Craft 3D text elements Utilize essential tools for creating and manipulating 3D structures Integration and Expansion Integrate component models from the 3D Warehouse Explore display options and styles Position and export models to Google Earth Model Efficiency Techniques Overcome stickiness challenges in your model Optimize modeling efficiency with component nesting Understand the impact of scaling on similar components Leverage groups and components for isolating geometry Efficiently manage components using the Component Browser 3D Warehouse Collaboration Access and share components via the 3D Warehouse Harness the power of dynamic components Master component inferencing and editing Combine and integrate components seamlessly Integration and Multimedia Import external sites into SketchUp Incorporate photographs into your projects Employ the Follow Me tool effectively Enhance your designs with the Materials Browser Collaborate with the 3D Warehouse community Fine-tune your model's style Interactive Presentations Create immersive scene-based walk-throughs Generate sections and animated scenes for compelling presentations Export and Integration Seamlessly export your work to AutoCAD and LayOut Learning Outcomes for Designers after this course: SketchUp Proficiency: Acquire mastery of essential 3D modeling and design tools. Advanced Modeling Skills: Apply intricate modeling techniques for architectural and interior components. Effective Space Planning: Organize interior spaces efficiently with space planning expertise. Architectural Precision: Create detailed architectural models and facades with precision. Custom Furniture Design: Craft bespoke furniture designs that enhance interior spaces. Texture Realism: Apply textures skillfully to achieve lifelike visualizations. Compelling Visual Presentations: Present design concepts with captivating visualizations. Effective Presentation Skills: Showcase ideas convincingly to clients and stakeholders. Professional Collaboration: Communicate seamlessly with industry professionals using SketchUp. Workflow Streamlining: Enhance project efficiency by streamlining design workflows for rapid iterations. Additional Benefits: Complimentary Portfolio Review Mock Interviews for Skill Enhancement Skills Acquired: Proficient SketchUp Mastery: Gain expertise in using SketchUp for 3D modeling, design, and visualization. Advanced Rendering Techniques: Learn to create realistic renders using plugins like V-Ray or Twilight Render. Efficient Workflow: Develop skills to streamline your design process and enhance productivity. Collaboration and Presentation: Explore techniques for collaborative work and compelling project presentations. Job Opportunities: Architectural Designer: Create detailed 3D models and visualizations for architectural projects. Interior Designer: Design and visualize interior spaces for residential and commercial clients. Landscape Architect: Develop 3D landscape designs and presentations for outdoor spaces. Freelance 3D Artist: Offer your services for various projects, from architectural visualization to product modeling. Visualization Specialist: Provide visualization services to real estate agencies, design firms, or marketing companies. Why Us? Personalized Training: Dive into SketchUp with exclusive coaching from experienced architects and designers. Enjoy 1-on-1, in-person sessions at (SW96DE) or participate in live online classes. Flexible Schedule: We're available Monday to Saturday from 9 am to 7 pm, ensuring learning fits into your busy life. Tailored Tutorials: Take home custom video tutorials crafted to enhance your SketchUp skills. Comprehensive Learning: Access a digital reference book for thorough revision, ensuring a deep understanding of every SketchUp concept. Continuous Support: Enjoy ongoing assistance via phone or email, even after the course ends, ensuring your continued success. Adaptable Syllabus: We customize the syllabus and projects to meet your specific needs, ensuring focused learning on what matters most to you. Official Certification: Certificate upon course completion, validating your SketchUp expertise. Why Choose Us? Individualized Support: Our courses, ranging from 10 to 120 hours, provide unwavering assistance at every stage. Personalized homework assignments and post-course support pave the way for mastering SketchUp with expert guidance. Personal Attention, No Crowded Classes: Experience the intimacy of one-on-one learning. Say goodbye to overcrowded classrooms, ensuring you receive the focused attention you deserve in a confident and comfortable environment. Financial Flexibility: Your educational journey shouldn't strain your finances. We offer a range of payment plans tailored to your needs. Explore the available options and embark on your SketchUp learning adventure today. Expert Instructors, Real-world Expertise: Our instructors, meticulously chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable SketchUp skills to eager learners.

Build 9 projects to master 2 essential and modern technologies: Python and PostgreSQL

This IT Security Basics course provides a scientific approach to safeguarding information, delving into the core principles that protect our digital infrastructure. Equip yourself with the knowledge to defend against cyber threats and secure sensitive data.

Travel Agent with Travel & Tourism Consultant Do you have aspirations of entering the attractive field of travel agent? Whether you want to organise unforgettable events, run hotels, or tell the world about your travels, then this travel agent training is just for you. This travel agent course will give you the knowledge and abilities you need to succeed in the fast-paced field of trip planning. A thorough theoretical investigation of a handful in-demand industries is provided by Our Travel Agent. The travel agent course teaches students how to grasp event planning, navigate hotel & hospitality management. Throughout the Travel Agent course you can delve yourself into the fascinating world of travel & tourism. As a travel agent, you will learn the finer points of concierge services and customer relationship management. A travel agent training helps students develop their communication skills more quickly. Travel Agent course learner Learn how to coordinate logistics and transportation in this Travel Agent course. Finally, the Travel Agent course uses cross-cultural awareness training to communicate with an international audience. Take part in this amazing trip and realise your dream of becoming the best travel agent ever. Learning Outcome of Travel Agent You can learn how to make Travel Agency Operations, minimise risk and proper sales technique From Travel agent course you can be an expert on Travel Technology and Reservation Systems You will learn how to do Marketing , Promoting Travel Services, Customer Service and Communication Skills as an expert Travel agent You can make an efficient Group Travel, Sustainable Travel and Corporate Social Responsibility As a Travel agent you will learn Human Resource Management in the Travel Industry Main Course: Travel Agent Free Courses are including with this Travel Agent: Travel Agent Course Along with The Travel Agent Course, We Offer a free Level 5 Travel & Tourism Course Along with The Travel Agent Course, We Offer a free Customer Service Level 2 Course Along with The Travel Agent Course, We Offer a free Level 5 Hospitality Management Course Special Offers of this Travel Agent: Travel Agent Course This Travel Agent Course includes a FREE PDF Certificate. Lifetime access to this Travel Agent Course Instant access to this Travel Agent Course Get FREE Tutor Support to this Travel Agent Course Travel Agent with Travel & Tourism Consultant Are you a travel enthusiast looking to turn your passion into a lucrative career? There is no need to look any further! We are pleased to present the comprehensive and transformative Travel Agent: Travel Agent Course to you. This Travel Agent: Travel Agent Course is intended to provide you with the skills and knowledge required to excel in the fast-paced world of travel planning. Who is this course for? Travel Agent with Travel & Tourism Consultant This Travel Agent Course is open to everyone. Requirements Travel Agent with Travel & Tourism Consultant To enrol in this Travel Agent: Travel Agent Course, students must fulfil the following requirements. To join in our Travel Agent Course, you must have a strong command of the English language. To successfully complete our Travel Agent Course, you must be vivacious and self driven. To complete our Travel Agent Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Travel Agent Course. Career path Travel Agent with Travel & Tourism Consultant Travel agent, travel blogger, hotel manager, event planner, and concierge and relative field career paths will all be available, with salaries in the UK ranging from £15,000 to £60,000 annually with our Travel Agent course.

Office Management: Office Management & Administration- Admin, Secretarial & PA Enhance your communication, time management, and problem solving skills with our Office Management and Administration course! Are you willing to lead the managerial function in an organisation? Our Office Management and Administration course is a comprehensive program for you to enhance your knowledge and skills in this field. The Office Management and Administration course is divided into 13 modules, each of which focuses on a distinct management topic. The Foundations of Office Administration and the Basics of Microsoft Office Skills are covered in order in the Office Management and Administration course. You will learn about mail services, shipment information, and quality maintenance from our Office Management and Administration course. This Office Management and Administration course module will show you how to manage risks and challenges that you may encounter in your professional life. You will also learn business strategy, etiquette rule-making, and marketing technology in this Office Management and Administration course. You could look into a variety of job options after completing the Office Management and Administration course. Don't pass up this chance to make an investment in your future. Enroll in the Office Management: Office Management course right away to begin your successful learning journey. Main Course: Office Management and Administration Free Courses are including with this Office Management: Office Management Course Along with The Office Management: Office Management Course, We Offer a free Level 7 Leadership & Management Course Along with The Office Management: Office Management Course, We Offer a free Executive Secretary & PA Training Course Special Offers of this Office Management: Office Management & Administration- Admin, Secretarial & PA Course This Office Management: Office Management Course includes a FREE PDF Certificate. Lifetime access to this Office Management: Office Management Course Instant access to this Office Management: Office Management Course Get FREE Tutor Support to this Office Management: Office Management Course Office Management: Office Management & Administration- Admin, Secretarial & PA Learners who enroll in the Office Management course will receive vital information regarding the competencies and applications needed in the Office Management & Administration Sector. You will gain access to and knowledge that will support the development of your professional career through the Office Management course. Who is this course for? Office Management: Office Management & Administration- Admin, Secretarial & PA For individuals hoping to get a head start or who want to become future professionals in this Office Management: Office Management and Administration field, the Office Management and Administration course is perfect. This Office Management: Office Management and Administration course has been created to strengthen your CV and increase your competence. Requirements Office Management: Office Management & Administration- Admin, Secretarial & PA To enrol in this Office Management: Office Management Course, students must fulfil the following requirements. To join in our Office Management: Office Management Course, you must have a strong command of the English language. To successfully complete our Office Management: Office Management Course, you must be vivacious and self driven. To complete our Office Management: Office Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Office Management: Office Management Course. Career path Office Management: Office Management & Administration- Admin, Secretarial & PA You will be able to grasp your abilities for a career in the appropriate employment field, such as: Office Management Assistant, Officer, or Office Management, after completing the Office Management and Administration course.

Digital Marketing: Digital Marketing and Advertising Improve sales with proactive action! — Sign up right away in our Digital Marketing and Advertising if you're interested in using technology to increase your company's revenue. You will learn how to plan, carry out, and evaluate successful digital marketing initiatives by taking our course in digital marketing and advertising. Your strategies will be continuously improved as part of the Digital Marketing and Advertising course to yield the best outcomes. The main focus of the Digital Marketing and Advertising course is understanding the principles of digital marketing. You will understand how to analyse the online market, online consumer behaviour, and implications for marketing by the time you have finished the course on digital marketing and advertising. Also, this course on digital marketing and advertising will teach you how to efficiently sell your goods and services online. So don't wait – enrol in our Digital Marketing and Advertising course today and start building the foundation for a successful career in this exciting and in-demand field. Main Course: Digital Marketing and Advertising Free Courses are including with this Digital Marketing: Digital Marketing and Advertising Course Along with The Digital Marketing: Digital Marketing and Advertising Course, We Offer a free Social Media Marketing Course Along with The Digital Marketing: Digital Marketing and Advertising Course, We Offer a free Email Marketing Course Special Offers of this Digital Marketing: Digital Marketing and Advertising Course This Digital Marketing: Digital Marketing and Advertising Course includes a FREE PDF Certificate. Lifetime access to this Digital Marketing: Digital Marketing and Advertising Course Instant access to this Digital Marketing: Digital Marketing and Advertising Course Get FREE Tutor Support to this Digital Marketing: Digital Marketing and Advertising Course Digital Marketing: Digital Marketing and Advertising Social media marketing, making an efficient Digital Marketing: Digital Marketing plan, utilizing PPC engines like Google AdWords, an introduction to email marketing, the principles of SEO, developing a brand through innovative online marketing, and much more are covered in this course on Digital Marketing: Digital Marketing and Advertising. Enroll in our exclusive course, Digital Marketing: Digital Marketing and Advertising, to take the first crucial step towards a fulfilling career in the field of digital marketing! Who is this course for? Digital Marketing: Digital Marketing and Advertising This Digital Marketing and Advertising Course will give you the best tools and skills to succeed if you have any product or service that you want to promote, advertise, or sell online. Requirements Digital Marketing: Digital Marketing and Advertising To enrol in this Digital Marketing and Advertising Course, students need- To join in our Digital Marketing: Digital Marketing and Advertising Course, you must have a strong command of the English language. To successfully complete our Digital Marketing: Digital Marketing and Advertising Course, you must be vivacious and self driven. To complete our Digital Marketing: Digital Marketing and Advertising Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Digital Marketing: Digital Marketing and Advertising Course. Career path Digital Marketing: Digital Marketing and Advertising You will be eligible for a high range occupational wage, which would be between £20000 and £65000 per year after completing this course in digital marketing and advertising.

Retail Management: Retail Management Level 3, 5 & 7 Are you considering a career in retail skills? If so, this Retail Management: Retail Management Course will give you the information and abilities you need to be successful in your career. During Retail Management: Retail Management, you will learn about retail management and relevant technology uses. This Retail Management: Retail Management course will address maintaining customer connections and various strategic planning. The Retail Management: Retail Management will help to understand retail management challenges and its handling techniques. Also, the Retail Management: Retail Management course will improve your understanding of the retail customer types and how to interact with them. Enrol our Retail Management: Retail Management Course, to begin your career as a retail manager! By enrolling in this Retail Management: Retail Management course, you'll be an expert at setting prices and selling your retail products. Courses are included with this Retail Management Course: Retail Management Level 3 Retail Management Level 5 Retail Management Level 7 Special Offers of this Retail Management: Retail Management Training Course This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management: Retail Management Course Instant access to thisxRetail Management: Retail Management Course Get FREE Tutor Support to this Retail Management: Retail Management Course Retail Management: Retail Management Level 3, 5 & 7 You can learn how to improve your current sales skills with the help of this advanced diploma in retail management. Retail Management: Retail Managementn will teach you how to build strong client relationships and use various marketing methods. Retail Management: Retail Management also teaches you how to use professional-level communication skills to your advantage. Retail Management: Retail Management is also useful for honing the skill of dealing with difficult customers and learning how to effectively assess customer behavior. Retail Management: Retail Management addresses the most important stock management issues. Who is this course for? Retail Management: Retail Management Level 3, 5 & 7 Anyone who wishes to acquire the knowledge and abilities necessary to operate in the retail industry should enrol in a Retail Management: Retail Management course. This Retail Management Course will also help you if you choose to further progress your career in the following courses: Level 3 Certificate in Retail Management Level 4 Certificate in Retail Management Level 5 Certificate in Retail Management Level 3 Diploma in Retail Management Level 4 Diploma in Retail Management Level 5 Diploma in Retail Management Level 6 Advanced Diploma in Retail Management Level 7 Masters Diploma in Retail Management Level 3 Advanced Certificate in Retail Management Level 3 Extended Diploma in Retail Management Level 7 Diploma in Retail Management Requirements Retail Management: Retail Management Level 3, 5 & 7 To enrol in this Retail Management: Retail Management Course, students must fulfil the following requirements. To join in our Retail Management: Retail Management Course, you must have a strong command of the English language. To successfully complete our Retail Management: Retail Management Course, you must be vivacious and self driven. To complete our Retail Management: Retail Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Retail Management: Retail Management Training Course. Career path Retail Management: Retail Management Level 3, 5 & 7 You will be capable of managing an array of tasks after completing the Retail Management: Retail Management course.

PGCE: PGCE in Secondary Education Course Are you willing to know about the tenets and methods of secondary education? Then you must try our Course- PGCE in Secondary Education. Our Course- PGCE in Secondary Education, explains pedagogy, and trainees gain knowledge on how to motivate and captivate pupils in the disciplines they have selected. Also, this Course- PGCE in Secondary Education, has a strong emphasis on developing efficient teaching methods, managing the classroom, and using evaluation methods. Along with practical training, students in our Course- PGCE in Secondary Education, can get a chance for reflective practice. Additionally, this Course- PGCE in Secondary Education provides modern educational opportunities, challenges, and inclusive education techniques. So, without delay, join our Course- PGCE in Secondary Education, to acquire the necessary skills to manage high school students and cultivate a constructive educational atmosphere. Learning outcome of Course- PGCE in Secondary Education Our Course- PGCE in Secondary Education, provides information on: The introduction to teaching and learning methods. Students of Course- PGCE in Secondary Education know about pedagogy and classroom management. Inclusion and Special Educational Needs (SEN) are part of our Course- PGCE in Secondary Education. Also, this Course- PGCE in Secondary Education, boosts teachers understanding of child development. Students in our Course- PGCE in Secondary Education, get chance for reflective practice, practical training and professional development How to do educational research and technology integration are included in this Course- PGCE in Secondary Education lesson. After completing this Course- PGCE in Secondary Education, students will be perfectly trained in workplace morality and welfare. Special Offers of this PGCE: PGCE in Secondary Education Course This PGCE: PGCE in Secondary Education Course includes a FREE PDF Certificate. Lifetime access to this PGCE: PGCE in Secondary Education Course Instant access to this PGCE: PGCE in Secondary Education Course Get FREE Tutor Support to this PGCE: PGCE in Secondary Education Course PGCE: PGCE in Secondary Education Course PGCE: PGCE in Secondary Education course is meticulously designed to cover all aspects of effective teaching. Gain in-depth knowledge of pedagogy and discover how to motivate and engage students in your chosen subjects. This PGCE: PGCE in Secondary Education course focuses on developing efficient teaching strategies, mastering classroom management, and employing robust assessment methods. Experience hands-on training and reflective practice opportunities to refine your skills. Additionally, the PGCE: PGCE in Secondary Education course delves into modern educational challenges and inclusive teaching techniques. Enroll today in our PGCE: PGCE in Secondary Education course and transform your teaching career with cutting-edge expertise. Who is this course for? PGCE: PGCE in Secondary Education Course This Course- PGCE: PGCE in Secondary Education, is intended for individuals who wish to influence the education of young people by becoming certified secondary school teachers. Requirements PGCE: PGCE in Secondary Education Course To enrol in this PGCE: PGCE in Secondary Education Course, students must fulfil the following requirements. To join in our PGCE: PGCE in Secondary Education Course, you must have a strong command of the English language. To successfully complete our PGCE: PGCE in Secondary Education Course, you must be vivacious and self driven. To complete our PGCE: PGCE in Secondary Education Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this PGCE: PGCE in Secondary Education Course. Career path PGCE: PGCE in Secondary Education Course After completing this Course- PGCE: PGCE in Secondary Education, students can work as lecturers in higher education, department leaders, educational consultants, or secondary school instructors.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00