3570 Technology courses in Manchester delivered On Demand

Name: Level 3, 5, & 7 TEFL / TESOL
Price: 100 GBP
Availability: InStock

Technology On Demand Manchester

Call Centre Training: Excelling in Customer Service and Communication

4.5(3)

By Studyhub UK

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Call Centre Training: Excelling in Customer Service and Communication

Delivered Online On Demand1 hour 56 minutes

£10.99

Electrical 3 Phase Power Transformers Fundamentals

4.5(3)

By Studyhub UK

The Electrical 3 Phase Power Transformers Fundamentals course is an illuminating journey into the world of electrical engineering, specifically focused on the critical aspects of power transformers. This detailed program begins with an introductory module that sets the stage for a deeper understanding of transformer technology. As you progress, the course unveils the complexities of ideal and real transformers, providing a clear distinction between theoretical models and practical applications. Each module is structured to build upon the last, ensuring a comprehensive understanding of the subject. The course is not just about learning technical details; it's about gaining a holistic view of transformers and their role in modern electrical systems. Delving further into the curriculum, learners encounter specialized topics such as instrument transformers, three-phase power transformers, and the intricacies of transformer clock system vector nomenclature. This progression of modules is designed to not only impart knowledge but also to develop a practical understanding of transformer construction, cooling, protection, and relay systems. This course is an essential resource for anyone looking to specialize in electrical engineering or enhance their understanding of power transformers, offering a blend of theory and practical insight that is rare to find. Learning Outcomes Understand the fundamental principles of ideal and real transformers. Gain in-depth knowledge of three-phase power transformers and their applications. Learn about transformer construction, cooling techniques, and protection mechanisms. Master the transformer clock system vector nomenclature. Acquire skills in the operation and maintenance of transformer relays. Why choose this Electrical 3 Phase Power Transformers Fundamentals course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Electrical 3 Phase Power Transformers Fundamentals course for? Electrical engineering students seeking foundational knowledge in transformers. Professionals in the electrical industry aiming to deepen their expertise. Technicians involved in the maintenance and operation of power transformers. Engineers looking to specialize in power systems and transformer technology. Individuals with a technical background interested in electrical power systems. Career path Electrical Engineer - £30,000 to £50,000 Power Systems Engineer - £35,000 to £55,000 Maintenance Technician (Transformers) - £25,000 to £40,000 Transformer Design Engineer - £33,000 to £50,000 Energy Systems Analyst - £28,000 to £45,000 Power Plant Manager - £40,000 to £60,000 Prerequisites This Electrical 3 Phase Power Transformers Fundamentals does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Electrical 3 Phase Power Transformers Fundamentals Module 01: Introduction 00:10:00 Module 02: The Ideal Transformer 00:55:00 Module 03: The Real Transformer 00:09:00 Module 04: Instrument Transformers 00:19:00 Module 05: Three Phase Power Transformers 01:50:00 Module 06: Transformer Clock System Vector Nomenclature 00:17:00 Module 07: Transformer Construction and Cooling 00:26:00 Module 08: Transformer Protection 00:54:00 Module 09: Transformer Relays 00:38:00 Assignment Assignment - Electrical 3 Phase Power Transformers Fundamentals 00:00:00