27731 TEC courses

Duration 2 Days 12 CPD hours This course is intended for Network engineers, technical support personnel, reseller support engineers, and others responsible for implementing and/or maintaining the Juniper Networks products covered in this course. Overview Describe typical uses of static, aggregate, and generated routes. Configure and monitor static, aggregate, and generated routes. Explain the purpose of Martian routes and add new entries to the default list. This two-day course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol independent routing feature. Chapter 1: Course Introduction Course Introduction Chapter 2: Protocol-Independent Routing Static Routes Aggregated Routes Generated Routes Martian Addresses Routing Instances Chapter 3: Load Balancing and Filter-Based Forwarding Overview of Load Balancing Configuring and Monitoring Load Balancing Overview of Filter-Based Forwarding Configuring and Monitoring Filter-Based Forwarding Chapter 4: Open Shortest Path First Overview of OSPF Adjacency Formation and the Designated Router Election OSPF Scalability Configuring and Monitoring OSPF Basic OSPF Troubleshooting Chapter 5: Border Gateway Protocol Overview of BGP BGP Attributes IBGP Versus EBGP Configuring and Monitoring BGP Chapter 6: IP Tunneling Overview of IP Tunneling GRE and IP-IP Tunnels Implementing GRE and IP-IP Tunnels Chapter 7: High Availability Overview of High Availability Networks GR Graceful RE Switchover Nonstop Active Routing BFD VRRP Appendix A

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of VMware Carbon Black Cloud Endpoint Standard Identify the architecture and data flows for Carbon Black Cloud Endpoint Standard communication Perform searches across endpoint data to discover suspicious behavior Manage the Carbon Black Cloud Endpoint Standard rules based on organizational requirements Configure rules to address common threats Evaluate the impact of rules on endpoints Process and respond to alerts Describe the different response capabilities available from VMware Carbon Black CloudTM This course teaches you how to use the VMware Carbon Black Cloud Endpoint? Standard product and leverage the capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Data Flows and Communication Hardware and software requirements Architecture Data flows Searching Data Creating searches Analyzing events Search operators Advanced queries Policy Components Rules Local scanner Sensor capabilities Prevention Capabilities Using Rules Rule types Rule creation Reputation priority Configuring rules Evaluating rule impact Processing Alerts Alert triage Alert actions Response Capabilities Using quarantine Using live response Hash banning

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Manage and configure the Carbon Black App Control sever based on organizational requirements. Implement rules to support business processes and automatic approvals. Identify scenarios and use cases for Custom rules and Event rules. Describe common troubleshooting scenarios for the Carbon Black App Control server. Describe common troubleshooting scenarios for the Carbon Black App Control Windows agent. This course teaches you how to configure and scope the rules within VMware Carbon Black© App ControlTM product to maintain the system according to your organization?s security posture and organizational policies. Additionally, this course covers troubleshooting both the server and the agent for Carbon Black App Control and how to identify issues that impact normal operations. This course provides an in-depth, technical understanding of the Carbon Black App Control product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Custom Rules Basics Execute / Write action rules Precedence Paths tom Rules Best Practices Rule Triad Rule multiplication Rule Types Custom rule type overview Optimizing Custom Rules Evaluating events Event Rules Creating and editing Testing before implementing Creating and editing Testing before implementing Server versus agent issues Server Capabilities Tools, logs, common issues, scenarios Agent Capabilities Tools, logs, common issues, scenarios

Duration 2 Days 12 CPD hours This course is intended for System Engineers/Administrators; Backup/Virtualization Administrators; Solution Architects/Consultants Overview By the end of the course, students should be able to:Maximize your expertise on consulting/professional services for the Veeam Availability Suite solutionAim for the VMCA title and comply with some of the certifications requirements for Platinum ProPartners and Veeam Accredited Service Partners (VASPs)Gain professional advantage with the highest level of Veeam technical certification This course covers Veeam Availability Suite? design and optimization and is based on best practices from Veeam solutions architects. IntroductionDesign & Sizing DNS and name resolution Veeam backup server Backup and replication database Proxy server Transport modes Repository server WAN accelerator Interaction with hypervisors Infrastructure Stages of Proof of Concept Assessment using Veeam ONE? Important data to collect (Veeam ONE + infrastructure accounts) Security Permissions Design Scenario: Part 1 Discovery Create a design based on the customer environment Optimizations Backup and replication database Proxy server Repository server WAN accelerator Tape Veeam Backup Enterprise Manager Indexing Antivirus on Veeam servers and guest VM (if VSS is used) Protecting Veeam Backup & Replication? configuration Design Scenario: Part 2 Create a design based on the customer?s evolving environment Automation Veeam backup server VMware vSphere tags Audit & Compliance Auditing Compliance SureBackup© and SureReplica Troubleshooting Deep dive into reading log files Common issues Troubleshooting mode (SureBackup/SureReplica)

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.

Duration 3 Days 18 CPD hours This course is intended for Built for IT Professionals working with Citrix SD-WAN, with little or no previous SD-WAN experience. Potential students include networking administrators, engineers, and architects interested in learning how to deploy or manage Citrix SD-WAN. Overview Initial configuration and management of Citrix SD-WAN Deployment options available Citrix SD-WAN Orchestrator utilities and considerations Citrix SD-WAN administration, including monitoring and reporting In this three-day course, you will learn how Citrix SD-WAN can simplify branch networking for your organization. You?ll walk away understanding how to configure and manage SD-WAN, including the SD-WAN architecture, deployment options, provisioning, and how to use Citrix SD-WAN Orchestrator in your environment.Additional topics include: branch office deployment, SD-WAN monitoring, reporting, and diagnostics. Citrix SD-WAN Overview Citrix SD-WAN Use Cases Citrix SD-WAN Technical Overview Citrix SD-WAN Management Citrix SD-WAN Architecture Citrix SD-WAN Architecture Citrix SD-WAN Hardware Bypass Citrix SD-WAN Packet Processing Citrix SD-WAN Deployment Citrix SD-WAN Deployment Modes Citrix SD-WAN Branch Office Deployment Citrix SD-WAN Deployment Considerations Citrix SD-WAN Configuration Citrix SD-WAN Configuration Process Citrix SD-WAN Provisioning Citrix SD-WAN Orchestrator Citrix SD-WAN Orchestrator Overview Citrix SD-WAN Orchestrator Customer Onboarding Citrix SD-WAN Orchestrator Configuration Citrix SD-WAN Orchestrator Reporting Citrix SD-WAN Administration Citrix SD-WAN Administrative Tasks Citrix SD-WAN Monitoring Citrix SD-WAN Reporting Citrix SD-WAN Diagnostics

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, Technology Consultants, and Users. In this course, students will gain SAP Netweaver Business Warehouse knowledge necessary for successful implementation and administration within a heterogeneous SAP NetWeaver BW system landscape. Data Warehousing Describing Data Warehouse Systems Describing Data Warehouse Architecture Using the Data Warehousing Workbench Master Data Modeling in SAP BW Describing InfoObjects Creating Characteristic InfoObjects The Loading of Master Data from SAP Data Sources Describing Data Flow Modeling a Master Data Flow Loading a Master Data Flow Modeling with the Graphical Data Flow Tool Loading of Transaction Data from SAP DataSources Describing the Core InfoProviders Creating a Key Figure InfoObject Creating a DataStore Object (DSO) Loading Transaction Data into a Data Store Object Describing the Extended Star Schema of an InfoCube Creating InfoCubes Loading Transaction Data into an InfoCube Master Data Loading from Flat File Data Sources Loading Data From a Flat File Describing the Data Flow in Detail Describing the Data Loading Process in Detail InfoProviders in SAP BW Explaining the InfoProviders Used in SAP BW ? Introduction Creating MultiProviders Usage of SAP BI Content Using BI Content Query Performance Optimization Optimizing Query Performance Monitoring Performance Creating and Filling Aggregates The SAP BW Administration Describing Administrative Tasks and Tools Administrating the InfoCubes Administrating the DataStore Objects Creating Process Chains

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for system administrators, database administrators, and other technical individuals, who manage and implement DB2 10 for z/OS. Administrators of DB2 11 for z/OS can acquire a view of the architecture and fundamental processes required to manage a DB2 11 for z/OS subsystem. Course Outline Start and stop the DB2 subsystem Explain the allocation CLIST used at logon for DB2 data sets Use Set SYSPARM command Locate the Command recognition character for the DB2 subsystem Query the system log to gain knowledge about the IPL process and information in the system log when DB2 is initialized or stopped Explore DB2 Address Spaces information Select the DB2 functions that best satisfy your site requirements Explain the use of RACF for DB2 connection security Explain the use of Roles and Trusted Context Implement security procedures for a DB2 environment Describe the components and address space structure of a DB2 subsystem Explain DB2 Program Flow for all environments Invoke and use DB2 TSO Facilities Use the DB2 Catalog to monitor authorizations Increase the size of the Active Log data sets Explain DB2 Logging Use SET LOG SUSPEND and SET LOG RESUME Use DSNJU004 to Print Log Map Interpret the output of the Print Log Map Utility DSNJU004 Use DSNJU003 to rename DB2 data sets Plan for recovery of a BSDS failure Monitor and control DB2 Explain transaction flow in IMS and CICS Describe the CICS and DB2 environment Make use and implement the extended 10-byte RBA and LRSN