27778 TEC courses

Duration 5 Days 30 CPD hours This course is intended for Ideal candidates are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies. Overview After you successfully complete this course, expect to be able to: Explain Networking Fundamentals Describe and review the Aruba Switching portfolio with customers Install and configure devices running the ArubaOS-CX Network Operating System Describe and configure VLANs Explain, describe and configure Spanning Tree Protocol Understand when to use VRRP and how to configure it Explain and configure Link Aggregation Understand and configure IP Routing Explain IP Subnetting Understand and configure OSPFv2 - Single Area Describe and configure Switch Stacking using VSF Configuration of Aruba solutions using Secure Management and Maintenance methodologies Manage, monitor, administer and operate Aruba solutions using Aruba's NetEdit tool This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing and switching technologies. This course consists of approximately 60% lecture and 40% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 5-day course prepares candidates for the Aruba Certified Switching Associate exam.In this course, participants learn about ArubaOS-CX switch technologies including multi-layer switches. You will also learn about broadcast domains and Virtual Local Area Networks (VLANs); secure management protocols such as AAA, SSH, HTTPS, and Dynamic Segmentation using Aruba's Role-Based Access Control (RBAC); availability technologies such as Multiple Spanning Tree Protocol (MSTP); link aggregation techniques including Link Aggregation Control Protocol (LACP) and switch virtualization with Aruba?s Virtual Switching Framework (VSF). Static and dynamic IP routing protocols such as Open Shortest Path First (OSPF) are also covered. Network Fundamentals What is a network? What is a Protocol? OSI Reference Model Encapsulation, frames, packets, segments Layer 2 to Layer 7 headers Media, cabling, Ethernet/wifi headers Binary/Hex/Decimal theory and conversion TCP/IP Stack (IP addressing & Transport Protocols TCP/UDP) Types of traffic: Unicast, Broadcast, Multicast TCP/IP Stack Overview Ethernet frames IPv4 Header TCP Header ? Three-way Handshake TCP Header ? Sequence Numbers TCP Header ? Port Numbers TCP Header UPD Header Basic Networking with Aruba Solutions Networking devices: Switches, Routers, Multilayer Switches, APs, Mobility Controllers, Firewalls, Servers (HTTP, DHCP, DNS, Telnet, FTP) 2-Tier vs 3-Tier hierarchy Switching Portfolio (AOS switches & AOS-CX switches) is this introducing both portfolio on a couple of slide and few slides on AOS-CX hardware architecture, software architecture and intro to NAE high level. Introduction to AOS-CX and feature set Port numbering Accessing Aruba OS-CX CLI Prompt modes/levels and navigation Context sensitive help Show logs, configuration, interfaces, transceivers, flash, version Hostname/interface name, enabling interfaces Link Layer Discovery Protocol ICMP and reachability testing tools: Ping and Traceroute PoE (standards one slide and what we support and one or two slide on configuration and verifications.) VLANs Broadcast/collision domains VLAN benefits VLAN creation DHCP server configuration in switches (optional) 802.1Q tagging Switchports vs. Routed ports MAC address table ARP table Packet Delivery part 1 Spanning Tree Protocol Redundant network L2 loops 802.1D Common Spanning Tree 802.1s 802.1w overview 802.1w load balancing 802.1w region configuration Link Aggregation Static Aggregation LACP Load Balancing IP Routing - Part 1 Default Gateway DHCP IP Helper Address IP Routing Service Inter-VLAN routing Packet Delivery Part 2 Need for layer 3 redundancy Introduction to VRF VRRP VRRP overview VRRP basic operation VRRP failover and preempt VRRP and MSTP coordination IP Routing - Part 2 Subnetting CIDR Static routes Administrative Distance Floating routes Scalability issues IP Routing - Part 3 IGP vs EGP Distance Vector vs Link State OSPF Router-ID and Hello Messages Passive interfaces States DR and BDR LSDB: LSA 1 and 2 Path selection and convergence Using cost to manipulate routes Stacking Control Plane, Management Plane, and Data Plane Introduction to Stacking technologies Stacking Benefits Centralized control and management plane Distributed Data Plane and Distributed Link Aggregation VSF VSF requirements VSF Link and member roles VSF member IDs and port numbers VSF Configuration VSF Provisioning use cases Tracing Layer 2 traffic: Unicast Tracing Layer 2 traffic: Broadcast, Multicast, and Unknown Unicast VSF Failover and OSFP Graceful-Restart VSF Link failure without MAD MAD VSX Introduction Secure Management and Maintenance OOBM port Management VRF Secure Management Protocols: AAA, SSH, HTTPS, RBAC Radius-based management auth (VSA) SNMP Web interface Configuration file management (Backup, restore, checkpoint and roll back) Operating System image management (backup and restore) Factory default/password recovery AOS-CX Management tools Intro to NetEdit NetEdit installation Basic monitoring with NetEdit AOS-CX Mobile App Additional course details: Nexus Humans Aruba OS-CX Switching Fundamentals, Rev. 20.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba OS-CX Switching Fundamentals, Rev. 20.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The Microsoft Technology Associate (MTA) is Microsoft?s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience. Overview This five-day Training 2-Pack helps you prepare for Microsoft Technology Associate Exams 98-366 and 98-367, and build an understanding of these topics: Network Infrastructures, Network Hardware, Protocols and Services, Security Layers, Operating System Security, Network Security, Security Software. These courses leverage the same content as found in the Microsoft Official Academic Courses (MOAC) for these exams. Understand Network InfrastructuresUnderstand Network HardwareUnderstand Protocols and ServicesUnderstand Security LayersUnderstand Operating System SecurityUnderstand Network SecurityUnderstand Security Software UNDERSTANDING LOCAL AREA NETWORKINGDEFINING NETWORKS WITH THE OSI MODELUNDERSTANDING WIRED AND WIRELESS NETWORKSUNDERSTANDING INTERNET PROTOCOLIMPLEMENTING TCP/IP IN THE COMMAND LINEWORKING WITH NETWORKING SERVICESUNDERSTANDING WIDE AREA NETWORKSDEFINING NETWORK INFRASTRUCTURES AND NETWORK SECURITYUNDERSTANDING SECURITY LAYERSAUTHENTICATION, AUTHORIZATION, AND ACCOUNTINGUNDERSTANDING SECURITY POLICYUNDERSTANDING NETWORK SECURITYPROTECTING THE SERVER AND CLIENT

Duration 3 Days 18 CPD hours This course is intended for This is an introductory level course, designed for web developers that need to upgrade core skills leveraging modern scripting and web development languages and standards. This course provides an excellent foundation for continued learning to gain in-demand skills in in-demand skills and technologies such as Angular, React, NodeJS, JQuery and more. This course can also be tuned for non-developers. Please inquire for details. Overview This 'skills-focused' course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our instructors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment guided by our expert team, attendees will explore: HTML5: How to effectively meet requirements using the full range of HTML5 semantic and structural elements To work with technologies such as web storage, application caching, and cross-domain messaging to improve performance and the user experience CSS: What features CSS3 supports and how they can be effectively used with HTML5 and other technologies To adapt to varying degrees of browser support for HTML5 and CSS3 JavaScript: What JavaScript is, how it relates to other programming languages, and how to script your web pages with it To traverse and manipulate the DOM and handle events in ways that work in all browsers To work with closures and prototypes and other exotic features of JavaScript Debugging What is needed to effectively debug these web technologies How to use both browser-based and proxy-based debuggers and tools Introduction to HTML5, CSS3 & JavaScript is geared for developers who need to understand the latest web technologies and responsive design practices central to targeting the entire spectrum of user platforms and browsers. This jumpstart style course provides a balanced mixture of theory and practical labs designed to take students through HTML5, CSS3 and JavaScript. Students who attend this course will leave this course armed with the new skills to begin to design, implement, and deploy robust, flexible, and safe web applications HTML Refresher HTML Review Introduction to HTML5 Introduction to CSS CSS Basics CSS3 Overview CSS3 Advanced Selectors CSS3 Visual Effects Introduction to JavaScript JavaScript Basics Debugging Tools JavaScript Functions JavaScript Arrays, Math and Date JavaScript Event Handling and the DOM Object-Oriented JavaScript

Duration 3 Days 18 CPD hours This course is intended for Security professionals. This module is intended for everyone who is involved in the implementation, evaluation and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification. Overview The module Information Security Management Professional based on ISO/IEC 27001 (ISMP.EN) tests understanding of the organizational and managerial aspects of information security.The subjects of this module are: Information security perspectives: business, customer, service provider/supplier Risk Management: analysis, controls, remaining risks Information security controls: organizational, technical, physical. Information security is the preservation of confidentiality, integrity and availability of information (ISO/IEC 27000 definition). Information security is gaining importance in the Information Technology (IT) world. Globalization of the economy is leading to an ever-increasing exchange of information between organizations (their staff, customers and suppliers) and an explosion in the use of networked computers and computing devices. The core activities of many companies completely rely on IT. Enterprise resource planning (ERP) management systems, the control systems that govern how a building runs or a manufacturing machine functions, day-to-day communications - everything - runs on computers. The vast majority of information - the most valuable commodity in the world - passes through IT. Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. Companies and individual users of technology are also beginning to understand how important security is and are beginning to make choices based on the security of the technology or service. Information Security Perspectives The candidate understands the business interest of information security The canidate understands the customer perspective on governance The candidate understands the supplierïs responsibilities in security assurance Risk Mangement The candidate understands the principles of risk management The candidate knows how to control risks The candidate knows how to deal with remaining risks Information Security Controls The candidate has knowledge of organizational controls The candidate has knowledge of technical controls The candidate has knowledge of physical, employment-related and continuity controls

Duration 2 Days 12 CPD hours This course is intended for This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst, and Requirements Engineer. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop. Overview Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitationIdentify and differentiate between the different types of requirements that need to be elicitedDescribe the importance of documenting business objectives and project scope before eliciting requirementsUtilize a context diagram to scope the requirementsUtilize a process, techniques, and templates for stakeholder identification and analysisApply industry best practices to common issues with Stakeholders during requirements elicitationPlan and conduct a good InterviewIntroduce standards in process modelingPlan and develop a prototype to elicit requirements In this interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. Day 1 Unit 1: Course Introduction Unit 2: Fundamentals of Requirements Elicitation Unit 3: Understanding the Project Objectives and Scope Unit 4: Identifying and Analyzing Your Stakeholders Unit 5: Interviewing Techniques Day 2 Unit 6: Facilitation Techniques Unit 7: Process Modeling Unit 8: Prototyping Unit 9: Document Analysis, Interface analysis, and Reverse Engineering Unit 10: Course Summary Additional course details: Nexus Humans BA26 - Requirements Elicitation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA26 - Requirements Elicitation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for IT Professionals who deploy small-to- medium scale enterprise network solutions based on Aruba products and technologies Overview Upon completion of this course, you will be able to:Explain how Aruba networking solutions meet customers? requirementsExplain how Aruba AirWave provides unified wireless and wired network managementDescribe in-band management and out-of-band managementComplete the initial setup on ArubaOS switchesControl access to switches for both in-band and out-of-band managementManage software and configuration files on ArubaOS switchesExplain use cases for VLANs and configure port-based VLANs on ArubaOS switchesUnderstand and configure Rapid Spanning Tree Protocol (RSTP)Understand and configure Multiple Spanning Tree Protocol (MSTP)Differentiate between different types of link aggregation and understand the benefits of Link Aggregation Control Protocol (LACP)Configure and troubleshoot link aggregation on ArubaOS switchesConfigure static routes on ArubaOS switches and interpret IP routing tablesConfigure a basic Open Shortest Path First (OSPF) solutionDescribe how Virtual Switching Framework (VSF) works and the advantages that it providesConfigure and verify a simple VSF fabricDescribe the basics of wireless communications and 802.11 standardsDefine a wireless LAN (WLAN) and differentiate between wireless security optionsConfigure basic settings on Aruba Instant APsConfigure AirWave management settings on an IAP clusterConfigure SNMP v2c settings on ArubaOS switchesDiscover ArubaOS switches in AirWave and bring switches and IAPs under monitoring and managementImplement zero touch provisioning (ZTP) for Aruba IAPs and ArubaOS switches This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions. This course consists of approximately 20% lecture and 80% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 3-day course prepares network professionals for the HPE ATP - Aruba Mobile First Solutions V1 certification exam.In this course, participants learn about ArubaOS switch technologies including: VLANs, securing access, redundancy technologies such as MSTP, link aggregation techniques including LACP, and switch virtualization with Aruba?s Virtual Switching Framework (VSF). You also learn about IP Routing including static and dynamic IP routing with OSPF. This course teaches you how to deploy Aruba wireless Access Points and configure Aruba Clustering technology. It also teaches you how to configure, manage and monitor the network with the Aruba AirWave management solution. Introduction to Aruba, a Hewlett Packard Enterprise companySwitch CLI (Command Line Interface) NavigationProtecting Management AccessManagement of Software and ConfigurationsVLANSSpanning Tree Protocol (STP)Link AggregationIP RoutingVirtual Switching Framework (VSF)Wireless for Small-to-Medium Businesses (SMBs)Aruba AirWave

Duration 4 Days 24 CPD hours This course is intended for This course is for technical professionals who need to know how to deploy open source intrusion detection systems (IDS) and intrusion prevention systems (IPS), and how to write Snort rules. Security administrators Security consultants Network administrators System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Snort technology and identify resources available for maintaining a Snort deployment Install Snort on a Linux-based operating system Describe the Snort operation modes and their command-line options Describe the Snort intrusion detection output options Download and deploy a new rule set to Snort Describe and configure the snort.conf file Configure Snort for inline operation and configure the inline-only features Describe the Snort basic rule syntax and usage Describe how traffic is processed by the Snort engine Describe several advanced rule options used by Snort Describe OpenAppID features and functionality Describe how to monitor Snort performance and how to tune rules The Securing Cisco Networks with Open Source Snort (SSFSNORT) v2.1 course shows you how to deploy a network intrusion detection system based on Snort. You?ll learn how to install, configure, operate, and manage a Snort system, rules writing with an overview of basic options, advanced rules writing, how to configure Pulled Pork, and how to use OpenAppID to provide protection of your network from malware. You will learn techniques of tuning and performance monitoring, traffic flow through Snort rules, and more Course outline Introduction to Snort Technology Snort Installation Snort Operation Snort Intrusion Detection Output Rule Management Snort Configuration Inline Operation and Configuration Snort Rule Syntax and Usage Traffic Flow Through Snort Rules Advanced Rule Options OpenAppID Detection Tuning Snort Additional course details: Nexus Humans Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Securing Cisco Networks with Open Source Snort v2.1 (SSFSNORT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Technical professionals who need to install, configure, and manage Virtual Security Extension (VSX) solutions within their network security environment. Overview Explain the benefits of virtual network security. Understand the basic functions, components, and advantages of VSX technology. Examine the VSX management infrastructure and understand how traffic flows within a VSX network. Discuss options for deploying VSX technology within various types of organizations. Understand how to install and configure VSX Gateways and Virtual Systems. Describe different routing schemes and features that are available to use within the VSX environment. Understand how to deploy additional VSX networking configurations that may be required in the environment. Understand the differences between deploying physical Security Gateway Clusters and VSX Gateway Clusters. Understand how Virtual System Load Sharing works to enhance VSX network performance. Understand how to use the VSX Provisioning Tool to add and remove virtual devices. Recall how CoreXL technology enhances Security Gateway performance and recognize how to use the technology in a VSX environment. Understand how to employ tools for optimizing resources allocated in a VSX environment. Identify various VSX command line tools commonly used to retrieve information and perform configuration changes. Understand how to use VSX utility commands to perform various maintenance tasks for the VSX environment. Understand how to troubleshoot and debug issues that may occur in a VSX environment. This course provides a comprehensive understanding of the Check Point VSX solution and describes how to deploy it within the corporate network environment. Course Topics VSX Overview Virtual System Installation and Configuration VSX Clustering Advanced VSX Features Troubleshooting VSX LAB EXERCISES Configuring the VSX Environment Deploying a Virtual System with a Physical Interface Deploying a VS with Bonded VLAN Interfaces Configuring Virtual System HA Converting VSX High Availability to Virtual System Load Sharing Maintaining the VSX Environment Using the CLI to Manage VSX Performance Tuning in VSX Troubleshooting VSX Issues Upgrading a VSX Environment Additional course details: Nexus Humans CCVS Check Point Certified VSX Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCVS Check Point Certified VSX Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. Introduction & Objectives What is a 'Problem?' Why Problems Persist What is A Root Cause? Why Root Causes are important How to Organize for an RCA RCA Roles and Responsibilities Assemble your RCA Team Modes of Communication How to Resolve Conflict Case Study Exercise Select the Problem to Analyze Define the selection criteria Plan and estimate tasks for the team Finalize the plan and gain agreement among your stakeholders Case Study Exercise Define the Problem What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU) Developing your problem statement Refining the problem specification Case Study Exercise Identify the Source of the Problem Discuss when to use the appropriate analysis technique to determine the problem source Process Diagram Forms & Checklists Statistical Sampling Fishbone Diagram Surveys Charts - Line, Scatter, Bar, & Pie Case Study Exercise Solution Options Analysis & Selecting the 'Best Fit' How to approach different solution options Brainstorming Weighted Evaluation Selecting the appropriate option Hold an Retrospective on your approach Planning the proposal Case Study Exercise Putting RCA into Practice Create a Root Cause Analysis program within your organization How to develop appropriate recommendations to address root causes at various levels to avoid future incidents Additional course details: Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.