27784 TEC courses

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator Begin your journey to becoming a lifesaver with our Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator. Master the essentials of BLS, CPR, and AED use to respond effectively in emergencies. Learning Outcomes: Understand Basic Life Support (BLS) fundamentals. Perform Cardiopulmonary Resuscitation (CPR) correctly. Operate an Automated External Defibrillator (AED) safely. Respond to choking incidents with BLS techniques. Apply BLS skills confidently during emergencies. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Award in Basic Life Support (BLS) & Safe Use of an Automated External Defibrillator: Basic Life Support (BLS) 101: Grasp the core principles and techniques of Basic Life Support (BLS) to provide initial care. Cardiopulmonary Resuscitation (CPR): Learn the life-saving technique of CPR to maintain blood circulation in emergency scenarios. Automated External Defibrillator (AED): Gain proficiency in the safe and effective use of AEDs for emergency cardiac events. Choking: Acquire the skills to assist choking individuals using BLS protocols. BLS During Emergencies: Prepare to implement BLS strategies swiftly and effectively during emergency situations.

Negotiation skills course will help you to become a better negotiator in your home, workplace and organisation.

Embark on a comprehensive journey into Retail Management. From strategic planning and consumer behavior to multi-channel retailing and brand reputation, this course offers essential skills for thriving in the dynamic retail sector. Become an expert in managing and growing retail operations.

Creative Writing Level 1: Freelance Travel Writing Embark on your Creative Writing journey with a Preface to Travel Writing. Prepare for the Art of Creative Writing in travel, and equip yourself with the Creative Writing Travel Writer's Toolkit. Master Techniques for Effective Creative Writing and discover your unique Creative Writing style. Learning Outcomes: Summarise Preface in Creative Writing. Prepare for Creative Writing in travel. Equip with Creative Writing toolkit. Master Effective Creative Writing techniques. Discover your Creative Writing style. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Creative Writing Level 1: Freelance Travel Writing Course Syllabus Introduce Creative Writing in Travel: Delve into the captivating realm of travel writing and its specific Creative Writing demands. Prepare for Creative Writing: Ready yourself for travel adventures and gather invaluable experiences that enrich your Creative Writing. Master the Creative Writing Toolkit: Acquire essential Creative Writing tools, such as research methods, interviewing skills, and photography. Hone Creative Writing Techniques: Master the art of crafting narratives and descriptions that not only inform but captivate through Creative Writing. Discover Your Creative Writing Style: Identify your unique Creative Writing voice, setting yourself apart in the travel writing landscape. Navigate Creative Writing Realities: Comprehend the practical facets of Creative Writing in freelance travel writing, from pitching to managing industry challenges.

HR Training: Writing Effective Email at Work Engage in HR email excellence with our HR Training course. Learn HR-focused email etiquette and hone your HR email style for effective communication. Learning Outcomes: Understand HR email communication importance. Apply HR email writing fundamentals. Demonstrate HR email etiquette. Compose HR professional emails. Utilise HR email advanced techniques. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit HR Training: Writing Effective Email at Work Course Syllabus Master HR Email Communication: Gain critical insights into the role of email communication in HR, understanding its crucial function in workplace relationships and policy dissemination. Apply HR Email Fundamentals: Master the essential principles of crafting clear and concise emails in an HR setting, ensuring your messages command attention and action. Explore HR Email Etiquettes: Develop your unique HR email style that aligns with HR standards and effectively communicates professionalism. Compose Various HR Emails: Learn to craft a range of HR emails, including recruitment messages, onboarding instructions, and performance feedback. Utilise HR Advanced Email Techniques: Dive into advanced HR email techniques, such as personalisation and persuasive writing, to maximise the impact of your HR communications. Adapt to HR Email Trends: Stay abreast of emerging trends in HR email communication, continuously refining your email writing skills to suit a dynamic HR landscape.

Risk Assessment, Measurement & Management in Occupational Settings Apply advanced knowledge of risk assessment, measurement techniques, and management strategies to improve occupational safety across diverse workplaces with this incredible Risk Assessment, Measurement & Management Online Course. Learning Outcomes: Define the key components of a Risk Assessment in an occupational setting. Explain the importance of Risk Assessment in maintaining workplace safety. Conduct a basic Risk Assessment using a given template in a simulated occupational environment. Differentiate between qualitative and quantitative methods in Risk Assessment. Assess the effectiveness of various Risk Assessment tools and methodologies in different occupational settings. Develop a comprehensive Risk Assessment plan tailored to a specific occupational setting. Utilise Key Risk Indicators (KRIs) to monitor risks. Interpret data from a Risk Heat Map to prioritise risks Formulate risk mitigation strategies based on the findings of a Risk Assessment. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit This Risk Assessment course will teach you how to apply advanced knowledge of risk assessment, measurement techniques, and management strategies to improve occupational safety across diverse workplaces. Risk Identification and Assessment: Utilise a Risk Register and Heat Map for effective Risk Assessment. Risk Measurement and Quantification: Collect data and estimate losses using KRIs for targeted Risk Assessment. Risk Mitigation Strategies: Implement Root Cause Analysis and governance for focused Risk Assessment. Risk Financing and Risk Transfer: Master Risk Retention and Transfer techniques for optimal Risk Assessment. Operational Risk Management Framework: Create and integrate an ORMF for aligned Risk Assessment.

Receptionist with Agenda Organisation and Time Management Diploma Elevate your Receptionist skills with our comprehensive Receptionist with Agenda Organisation and Time Management Diploma. Master customer service, office administration, and time management as a professional Receptionist. Secure your spot to become an indispensable Receptionist today. Learning Outcomes: Identify the core roles and responsibilities of a Receptionist. Apply customer service techniques specific to a Receptionist role. Manage office administration tasks as a proficient Receptionist. Implement effective scheduling and time management as a Receptionist. Utilise productivity tools to enhance your Receptionist efficiency. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Receptionist with Agenda Organisation and Time Management Diploma: The Role and Responsibilities of a Receptionist: Understand the scope and duties that come with being a Receptionist. Customer Service Skills for a Receptionist: Develop exceptional customer service skills crucial for a Receptionist. Office Administration: Hone administrative skills and learn how to manage the front desk like a seasoned Receptionist. Scheduling and Time Management: Acquire the art of scheduling and time management to excel as a Receptionist. The Psychology of Time Management: Gain a psychological perspective on time management for a more effective Receptionist role. Productivity Techniques And Tools: Learn various productivity techniques and tools to elevate your performance as a Receptionist.

Explore the science of preventing grey hair in our comprehensive course. Dive into nutrition, hair care practices, lifestyle impacts, and explore both natural and medical treatments. Understand the interplay of genetics, stress, and health in hair pigmentation.

Transform your career with Waiter Training! Master HACCP, food safety laws, allergen handling, and more. Ideal for waiters. Sign up now!