30750 TEC courses

Course Overview: Personal assistants are in high demand, with a recent survey finding that 70% of businesses are looking for qualified assistants. Let's unleash your potential and embark on a transformative journey with our Personal Assistant & Skill Development Training! In today's fast-paced and dynamic world, the role of a personal assistant has evolved into a crucial and highly sought-after profession. This innovative course has been meticulously crafted to provide you with the necessary expertise and necessary skills to excel in this rewarding field. Did you know that personal assistants boost organisational productivity and efficiency? According to recent statistics, companies that employ skilled personal assistants experience a significant increase in overall operational effectiveness, resulting in a remarkable 25% rise in revenue growth. With such compelling data, it's clear that personal assistants are indispensable assets to businesses worldwide. During this comprehensive training, you will delve into various modules, each focusing on a specific aspect of the personal assistant role. From mastering business telephone skills and representing your boss and company professionally to organising meetings and conferences seamlessly, every module is designed to enhance your capabilities and equip you with the necessary tools for success. Enrol today and open doors to exciting new opportunities! Key Features of the Course: CPD certificate 24/7 Learning Assistance Comprehensive curriculum Engaging video lectures Interactive exercises Real-world examples Up-to-date content Who is This Course For? This course is for anyone who wants to improve their personal assistant skills and knowledge. This course is also suitable for anyone who wants to enhance their administrative, clerical, and organisational skills for any role or industry. What You Will Learn: Throughout the course, you will explore various modules that cover a wide range of topics, including business telephone skills, representing your boss and company, travel arrangements, time management, communication skills, and more. Starting with an introduction to the role of a personal assistant, you will gain a comprehensive understanding of the responsibilities and skills required in this profession. You will master the art of effective communication over the phone, learning how to handle calls professionally and deal with different types of callers. Additionally, you will develop the expertise to represent your boss and company in a positive and professional manner, ensuring confidentiality and maintaining a strong image. As a personal assistant, you will also learn the intricacies of handling mail services and shipping, arranging travel and accommodation for your boss and guests, and organising meetings and conferences seamlessly. The course will equip you with invaluable time management techniques, record-keeping and filing systems, business writing skills, organisational skills, and effective communication strategies. Moreover, you will acquire essential customer service skills, effective planning and scheduling abilities, and the know-how to handle invoicing and petty cash. Why Enrol in This Course: There are many reasons to enrol in this course. Here are just a few: This course is comprehensive and covers all aspects of the personal assistant job. The course is taught by experienced instructors who are experts in their field. The course is interactive and engaging, and you'll have the opportunity to practise your skills with real-world examples. The course is up-to-date and covers the latest trends in the industry. Requirements: No prior experience is required. A PC/Mobile device with an internet connection. Career Path: There are many career paths that you can pursue with knowledge of personal assistant skills. Here are just a few: Personal assistant - average salary of £28,000 Executive assistant - average salary of £32,000 Administrative assistant - average salary of £20,000 Office manager - average salary of £25,000 Secretary - average salary of £22,000 Receptionist - average salary of £18,000 Certification: Upon successful completion of this course, you will receive a CPD certificate. This certificate can be used to demonstrate your skills to potential employers and clients. Enrol today and start your career as a personal assistant! Course Curriculum 1 sections • 14 lectures • 07:07:00 total length •Module 1: Introduction to Personal Assistant: 00:20:00 •Module 2: Business Telephone Skills: 00:21:00 •Module 3: Representing Your Boss and Company: 00:37:00 •Module 4: Mail Services and Shipping: 00:28:00 •Module 5: Travel Arrangements: 00:27:00 •Module 6: Organising Meeting and Conferences: 00:28:00 •Module 7: Time Management: 00:38:00 •Module 8: Record Keeping and Filing Systems: 00:31:00 •Module 9: Business Writing Skills: 00:43:00 •Module 10 :Organisational Skills: 00:28:00 •Module 11: Communication Skills: 00:28:00 •Module 12: Customer Service: 00:19:00 •Module 13: Effective Planning and Scheduling: 00:49:00 •Module 14: Invoicing/Petty Cash: 00:30:00

Course Overview: Did you know? The global demand for English teachers is rising, with an estimated 1.5 billion English learners worldwide. If you want to become an English teacher, this TEFL/TESOL Diploma course is for you. In this course, you'll learn everything you need to know to teach English to students of all ages and levels.The TEFL/TESOL Diploma is strategically crafted to equip you with the essential skills and knowledge needed for teaching English to speakers of other languages. With a comprehensive curriculum, this course delves deep into the myriad facets of English teaching - from linguistic basics to classroom management. Participants will explore the art and science of effective pedagogy, positioning them at the forefront of English teaching expertise.Enrol in this TEFL/TESOL Diploma today and start your journey to becoming an English teacher! Key Features of the Course: This TEFL/TESOL Diploma course offers several key features to enhance your learning experience and set you up for success. CPD Certification 24/7 Learning Assistance Interesting Learning Materials Who is This Course For? This TEFL/TESOL Diploma course is designed for individuals passionate about teaching English and wanting to embark on a fulfilling career in TEFL/TESOL. Whether you're a recent graduate exploring new opportunities, a working professional looking for a career change, or an avid traveller seeking to teach abroad, this course is for you. No prior teaching experience or qualifications are required. What You Will Learn: Throughout this comprehensive TEFL/TESOL Diploma course, you will gain in-depth knowledge and valuable skills in the following areas: Linguistics Basics: Explore the fundamental concepts of language structure and its application in teaching English. Working With a Variety of Approaches: Discover different teaching approaches and methodologies to cater to the diverse needs of learners. Teaching Speaking, Listening, Reading, and Writing: Learn effective techniques and strategies to develop learners' proficiency in each language skill. Planning Pedagogy and Lessons: Master the art of lesson planning and create engaging, student-centred lessons. Managing Classrooms: Develop essential classroom management skills to create a positive and productive learning environment. Getting a Job: Gain insights into the TEFL/TESOL job market, effective job search strategies, and tips for successful interviews. Why Enrol in This Course: Enrolling in this TEFL/TESOL Diploma course will provide you with numerous benefits and valuable skills. Here are a few compelling reasons to join: Top Reviewed Course: Our course has received exceptional reviews from past learners, highlighting its quality and effectiveness. Recently Updated Curriculum: Our course content is regularly updated to align with the latest industry standards and teaching practices. Trending Field: With the increasing demand for English language teachers worldwide, the TEFL/TESOL industry offers abundant job opportunities and career growth. Requirements: To enrol in this TEFL/TESOL Diploma course, you need to have a good command of the English language, both written and spoken. Basic computer skills and access to the internet are also essential to participate in the online learning platform fully. Career Path: Upon completion of this TEFL/TESOL Diploma course, you can pursue various exciting career paths in the field, such as: English Language Teacher: £22,000 - £38,000 per year Language School Director: £30,000 - £60,000 per year Curriculum Developer: £25,000 - £45,000 per year Online English Tutor: £15 - £30 per hour Corporate Language Trainer: £25,000 - £45,000 per year Volunteer Coordinator: £20,000 - £30,000 per year Educational Consultant: £30,000 - £60,000 per year Certification: Upon successful completion of the TEFL/TESOL Diploma course, you will be awarded a CPD certificate, recognised globally for its credibility and industry relevance. This certification will validate your expertise and enhance your employability in the competitive TEFL/TESOL job market. With this comprehensive and globally recognised TEFL/TESOL Diploma course, you'll be equipped with the necessary skills and knowledge to embark on an exciting career in teaching English. Enrol now and unlock a world of opportunities! Course Curriculum 13 sections • 13 lectures • 11:25:00 total length •Introduction to Teaching English: 00:45:00 •Linguistics Basics: 01:00:00 •Working With a Variety of Approaches: 01:00:00 •Teaching Speaking: 01:00:00 •Teaching Listening: 01:00:00 •Teaching Reading: 01:00:00 •Teaching Writing: 01:00:00 •Planning Pedagogy: 01:00:00 •Planning Lessons: 01:00:00 •Managing Classrooms: 01:00:00 •Getting a job: 01:00:00 •Mock Exam - TEFL/TESOL Diploma: 00:20:00 •Final Exam - TEFL/TESOL Diploma: 00:20:00

Overview This comprehensive course on Creative Nonfiction Book Writing will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Creative Nonfiction Book Writing comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Creative Nonfiction Book Writing. It is available to all students, of all academic backgrounds. Requirements Our Creative Nonfiction Book Writing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 11 lectures • 01:29:00 total length •Introduction: What This Course is about and not about.: 00:03:00 •The Process 4HB: 00:06:00 •Research 5HB: 00:16:00 •How to Organise and Structure Your Non-fiction Book: 00:03:00 •From Ideas to Book: Your Flat Plan: 00:09:00 •Getting Down to Writing: 00:17:00 •My Tools of the Trade: 00:05:00 •Alternative Tools of the Trade: 00:08:00 •Crafting Your Final Title: 00:14:00 •An Introduction to Mind Mapping: 00:08:00 •Assignment - Creative Nonfiction Book Writing: 00:00:00

Overview This comprehensive course on Interpersonal Skills in Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Interpersonal Skills in Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Interpersonal Skills in Management. It is available to all students, of all academic backgrounds. Requirements Our Interpersonal Skills in Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 12 lectures • 01:41:00 total length •Module 01: What are Soft Skills?: 00:09:00 •Module 02: Communication: 00:06:00 •Module 03: Teamwork: 00:06:00 •Module 04: Problem-Solving: 00:06:00 •Module 05: Time Management: 00:07:00 •Module 06: Attitude and Work Ethic: 00:07:00 •Module 07: Adaptability/Flexibility: 00:06:00 •Module 08: Self-Confidence (Owning It): 00:08:00 •Module 09: Ability to Learn From: 00:06:00 •Module 10: Networking: 00:06:00 •Module 11: Employee Relations: 00:15:00 •Module 12: Motivation and Counselling: 00:19:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Course Overview: Microsoft PowerPoint Diploma is a dynamic and comprehensive course that equips learners with the essential skills to master the powerful presentation software PowerPoint 2016. With an ever-increasing demand for captivating and visually appealing presentations in various professional domains, this Microsoft PowerPoint Diploma offers a gateway to success in the world of presentations. You'll learn how to customise the user interface, set PowerPoint options, modify slide masters and slide layouts, add headers and footers, modify the notes master and the handout master, create SmartArt, modify SmartArt, write maths equations, add audio to a presentation, add a video to a presentation, customise animations and transitions, review a presentation, store and share presentations on the web, annotate a presentation, set up a slide show, create a custom slide show, add hyperlinks and action buttons, record a presentation, secure a presentation, broadcast a slideshow, and create a video or a CD. Enrol in this course today and start your journey to mastering PowerPoint! Key Features of the Course: CPD Certificate: Upon completion, you will receive a Continuing Professional Development (CPD) certificate, recognised globally for enhancing professional skills. 24/7 Learning Assistance: Our dedicated team of experts is available round-the-clock to provide guidance and support, ensuring an uninterrupted learning experience. Interesting Learning Materials: Video lessons, interactive quizzes, and exercises are incorporated to make learning enjoyable and effective. Who is This Course For? This Microsoft PowerPoint Diploma is designed for individuals from all walks of life who seek to enhance their presentation skills. Whether you are a student, a professional aiming to advance in your career, an entrepreneur pitching a business idea, or someone who simply wants to create engaging presentations, this course is tailored to meet your needs. What You Will Learn: In this comprehensive Microsoft PowerPoint Diploma, you will gain proficiency in various aspects of PowerPoint 2016, including customising the user interface, modifying slide masters and layouts, adding headers and footers, creating innovative art, incorporating multimedia elements, customising animations and transitions, reviewing and sharing presentations, annotating slides, and much more. By the end of the course, you will possess the skills necessary to create visually stunning and impactful presentations. Why Enrol in This Course: Enrolling in Microsoft PowerPoint Diploma offers several compelling benefits. Firstly, this course is highly acclaimed, with top reviews from learners worldwide who have successfully improved their presentation skills. Moreover, the course content is regularly updated to incorporate the latest features and techniques. Requirements: To enrol in this Microsoft PowerPoint Diploma course requires basic computer literacy and access to a computer with PowerPoint 2016 installed. No prior experience with PowerPoint is required, as this course caters to beginners and those looking to refine their existing skills. Career Path: After completing this Microsoft PowerPoint Diploma course, you will be equipped with the necessary skills for various presentations-related professions. Potential career paths include: Presentation Specialist Marketing Manager Sales Representative Public Speaker Trainer Project Manager Event Coordinator Salaries for these professions range from £25,000 to £60,000 annually in the United Kingdom. Certification: Upon completing the Microsoft PowerPoint Diploma course, you will receive a CPD certificate, which can be added to your professional portfolio and as evidence of your newly acquired skills in PowerPoint 2016. Enrol today in Microsoft PowerPoint Diploma and unlock your potential to deliver compelling and impactful presentations that will leave a lasting impression on your audience. Course Curriculum 8 sections • 22 lectures • 03:02:00 total length •Customize the User Interface: 00:19:00 •Set PowerPoint 2016 Options: 00:07:00 •Modify Slide Masters and Slide Layouts: 00:16:00 •Add Headers and Footers: 00:05:00 •Modify the Notes Master and the Handout Master: 00:04:00 •Create SmartArt: 00:09:00 •Modify SmartArt: 00:05:00 •Write Math Equations: 00:07:00 •Add Audio to a Presentation: 00:09:00 •Add Video to a Presentation: 00:10:00 •Customize Animations and Transitions: 00:14:00 •Review a Presentation: 00:15:00 •Store and Share Presentations on the Web: 00:06:00 •Annotate a Presentation: 00:07:00 •Set Up a Slide Show: 00:08:00 •Create a Custom Slide Show: 00:03:00 •Add Hyperlinks and Action Buttons: 00:07:00 •Record a Presentation: 00:05:00 •Secure a Presentation: 00:11:00 •Broadcast a Slide Show: 00:07:00 •Create a Video or a CD: 00:08:00 •Assignment - Microsoft PowerPoint Diploma: 00:00:00

Course Overview: Data analysis is a hot skill in today's job market. According to a recent study by LinkedIn, demand for data analysts is growing 15 times faster than the average for all occupations. And the salaries are good too. The average salary for a data analyst in the UK is £40,000. If you're looking to get ahead in your career or learn a new skill that's in high demand, then the Data Analysis in Excel Level 3 Course is for you. In this course, you'll learn how to use Excel to analyse data like a pro. You'll learn how to clean, format, and analyse data using various Excel tools and techniques. You'll also learn how to create charts and graphs to visualise your data. This course won't merely make you adept at Excel. It will mould you into a data wizard, wielding Excel as a potent tool to make data sing and secrets reveal themselves. Enrol Today and Start Learning! Key Features of the Course: Embark on your data analysis journey with us and discover these exciting features: A CPD Certificate to validate your newfound skills. 24/7 Learning Assistance for any hour inspiration strikes. Engaging learning materials to ensure an enriching learning experience. Who is This Course For? Our Data Analysis in Excel Level 3 Course caters to ambitious individuals with a basic understanding of Excel, eager to take their skills to new heights. This course welcomes everything from budding data enthusiasts to established business analysts seeking to fortify their analytical toolkits. What You Will Learn: Dive deep into the labyrinth of data as you master essential modules such as 'Search for and Replace Data,' 'Sort and Filter Data,' and 'Query Data with Database Functions.' Venture further into data exploration with our 'Outline and Subtotal Data' module, where you'll learn to summarise your data for a more organised view efficiently. The journey continues with modules like 'Create Charts' and 'Modify and Format Charts,' enabling you to translate complex data into easy-to-understand visuals. Furthermore, our dedicated modules on 'Creating a PivotTable' and 'Analysing PivotTable Data' promise a comprehensive understanding of one of Excel's most powerful tools. Why Enrol in This Course: Rated as a top-reviewed course and constantly updated to keep up with the latest trends, our Data Analysis in Excel Level 3 Course equips you with sought-after skills like data forecasting, creating sparklines, using advanced chart features, and more. Requirements: While no specific prerequisites are required, a basic understanding of Excel and an eagerness to explore the fascinating world of data analysis would be beneficial. Career Path: On completion of this Data Analysis in Excel Level 3 Course course, you'll be ready to step into diverse roles such as: Data Analyst (£30,000-£35,000) Business Intelligence Analyst (£32,000-£37,000) Market Research Analyst (£28,000-£33,000) Operations Analyst (£31,000-£36,000) Financial Analyst (£35,000-£40,000) Supply Chain Analyst (£30,000-£35,000) Sales Analyst (£29,000-£34,000) Certification: Upon successful completion of the course, you'll be awarded a prestigious CPD Certificate, demonstrating your expertise in data analysis using Excel. So, are you ready to discover the hidden stories in data and revolutionise decision-making? Enrol in our Data Analysis in Excel Level 3 Course and start your journey today! Course Curriculum 11 sections • 32 lectures • 04:43:00 total length •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Sort Data: 00:10:00 •Filter Data: 00:10:00 •Query Data with Database Functions: 00:09:00 •Outline and Subtotal Data: 00:09:00 •Apply Intermediate Conditional Formatting: 00:07:00 •Apply Advanced Conditional Formatting: 00:05:00 •Create Charts: 00:13:00 •Modify and Format Charts: 00:12:00 •Use Advanced Chart Features: 00:12:00 •Create a PivotTable: 00:13:00 •Analyze PivotTable Data: 00:12:00 •Present Data with PivotCharts: 00:07:00 •Filter Data by Using Timelines and Slicers: 00:11:00 •Use Links and External References: 00:12:00 •Use 3-D References: 00:06:00 •Consolidate Data: 00:05:00 •Use Lookup Functions: 00:12:00 •Trace Cells: 00:09:00 •Watch and Evaluate Formulas: 00:08:00 •Apply Data Validation: 00:13:00 •Search for Invalid Data and Formulas with Errors: 00:04:00 •Work with Macros: 00:18:00 •Create Sparklines: 00:07:00 •MapData: 00:07:00 •Determine Potential Outcomes Using Data Tables: 00:08:00 •Determine Potential Outcomes Using Scenarios: 00:09:00 •Use the Goal Seek Feature: 00:04:00 •Forecasting Data Trends: 00:05:00 •Assignment - Data Analysis in Excel Level 3 Course: 00:00:00

Overview This comprehensive course on Environmental Awareness Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Environmental Awareness Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Environmental Awareness Training. It is available to all students, of all academic backgrounds. Requirements Our Environmental Awareness Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 7 lectures • 01:04:00 total length •Introduction to Environmental Awareness: 00:06:00 •Climate Change and the Carbon Footprint: 00:12:00 •The Hidden Pollution inside Workplace: 00:15:00 •Benefits of Energy Efficiency 33: 00:05:00 •Environmental Planning and Decision-Making: 00:07:00 •Sustainable Development for Environment: 00:10:00 •Eco Friendly and Green Living: 00:09:00

Overview This comprehensive course on Forex Scalping Strategy Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Forex Scalping Strategy Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Forex Scalping Strategy Course. It is available to all students, of all academic backgrounds. Requirements Our Forex Scalping Strategy Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 11 lectures • 00:44:00 total length •Introduction 00:02:00 •How to Choose a Broker for Scalping 00:01:00 •How to Set up Chart: 00:02:00 •Indicator Part 1: 00:05:00 •Indicator Part 2: 00:06:00 •Support and Resistance: 00:05:00 •The Secret Scalping Strategy: 00:06:00 •Golden Rules: 00:05:00 •Risk Management: 00:02:00 •Examples: 00:10:00 •Assignment - Forex Scalping Strategy Course: 00:00:00

Overview This comprehensive course on ISO 9001:2015 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ISO 9001:2015 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ISO 9001:2015. It is available to all students, of all academic backgrounds. Requirements Our ISO 9001:2015 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 9 lectures • 04:41:00 total length •Introduction To ISO 9001:2015: 00:25:00 •Clause 4 - Context Of The Organisation: 00:24:00 •Clause 5 - Leadership: 00:25:00 •Clause 6 - Planning: 00:22:00 •Clause 7 - Support: 00:32:00 •Clause 8 - Operation: 00:38:00 •Clause 9 - Performance Evaluation: 00:35:00 •Clause 10 - Improvement: 00:30:00 •Study material: Management System Auditing: 00:50:00