Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines
This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.
Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.
If training forms a large part of staff members’ roles, give them the advanced techniques they need. We’ll help them assess training needs across a team, department or organisation as well as deliver training with impact and provide you with real ROI. This course includes:
Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes: The impact on the team of language and cultural differences Communication techniques for an effective global team The importance of clarity and commitment The difference in planning and scheduling across cultures Different perceptions of power and leadership Leveraging the diversity in your team
Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all. Who are you training? Culture and its impact on learning Breaking down cultural learning barriers Intercultural communication Cultural competency and its importance in the training room Training techniques for the diverse classroom Effective questioning and concept checking Having a global mindset
At SWAT Taekwon-Do, we offer classes designed to teach the Korean art of Taekwon-Do to individuals of all ages and skill levels. Whether you’re a beginner looking to try something new or an experienced martial artist looking to refine your technique, our classes provide a supportive and challenging environment to help you achieve your goals. We believe in providing the best possible experience for our students, which is why we require new students to get in touch with us before attending any classes. This allows us to understand your goals and place you in the appropriate class based on your skill level and experience, ensuring that you receive the personalised attention you deserve. Our classes cover a wide range of techniques and skills, including patterns, sparring, self-defence, and much more. Taekwon-Do is not just a physical activity but also a mental discipline. Our experienced instructors place a strong emphasis on developing focus, discipline, and mental toughness in addition to physical skills, helping you become a well-rounded martial artist. We understand that our students have busy schedules, which is why we offer a variety of class times throughout the week to accommodate different lifestyles. Our dedicated instructors are committed to providing a safe and welcoming environment for all students, ensuring that you can enjoy your Taekwon-Do journey with us. Ready to take the first step on your Taekwon-Do journey with SWAT? Contact us today to learn more about our classes and get started on your martial arts training. We can’t wait to help you achieve your goals!