26127 TEC courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for This introductory-level course is intended for Business Analysts and Data Analysts (or anyone else in the data science realm) who are already comfortable working with numerical data in Excel or other spreadsheet environments. No prior programming experience is required, and a browser is the only tool necessary for the course. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Throughout the hands-on course students, will learn to leverage Python scripting for data science (to a basic level) using the most current and efficient skills and techniques. Working in a hands-on learning environment, guided by our expert team, attendees will learn about and explore (to a basic level): How to work with Python interactively in web notebooks The essentials of Python scripting Key concepts necessary to enter the world of Data Science via Python This course introduces data analysts and business analysts (as well as anyone interested in Data Science) to the Python programming language, as it?s often used in Data Science in web notebooks. This goal of this course is to provide students with a baseline understanding of core concepts that can serve as a platform of knowledge to follow up with more in-depth training and real-world practice. An Overview of Python Why Python? Python in the Shell Python in Web Notebooks (iPython, Jupyter, Zeppelin) Demo: Python, Notebooks, and Data Science Getting Started Using variables Builtin functions Strings Numbers Converting among types Writing to the screen Command line parameters Flow Control About flow control White space Conditional expressions Relational and Boolean operators While loops Alternate loop exits Sequences, Arrays, Dictionaries and Sets About sequences Lists and list methods Tuples Indexing and slicing Iterating through a sequence Sequence functions, keywords, and operators List comprehensions Generator Expressions Nested sequences Working with Dictionaries Working with Sets Working with files File overview Opening a text file Reading a text file Writing to a text file Reading and writing raw (binary) data Functions Defining functions Parameters Global and local scope Nested functions Returning values Essential Demos Sorting Exceptions Importing Modules Classes Regular Expressions The standard library Math functions The string module Dates and times Working with dates and times Translating timestamps Parsing dates from text Formatting dates Calendar data Python and Data Science Data Science Essentials Pandas Overview NumPy Overview SciKit Overview MatPlotLib Overview Working with Python in Data Science Additional course details: Nexus Humans Python for Data Science: Hands-on Technical Overview (TTPS4873) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Python for Data Science: Hands-on Technical Overview (TTPS4873) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This introductory-level course is intended for Business Analysts and Data Analysts (or anyone else in the data science realm) who are already comfortable working with numerical data in Excel or other spreadsheet environments. No prior programming experience is required, and a browser is the only tool necessary for the course. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Throughout the hands-on course students, will learn to leverage Python scripting for data science (to a basic level) using the most current and efficient skills and techniques. Working in a hands-on learning environment, guided by our expert team, attendees will learn about and explore (to a basic level): How to work with Python interactively in web notebooks The essentials of Python scripting Key concepts necessary to enter the world of Data Science via Python This course introduces data analysts and business analysts (as well as anyone interested in Data Science) to the Python programming language, as it?s often used in Data Science in web notebooks. This goal of this course is to provide students with a baseline understanding of core concepts that can serve as a platform of knowledge to follow up with more in-depth training and real-world practice. This course introduces data analysts and business analysts (as well as anyone interested in Data Science) to the Python programming language, as it's often used in Data Science in web notebooks. This goal of this course is to provide students with a baseline understanding of core concepts that can serve as a platform of knowledge to follow up with more in-depth training and real-world practice. Additional course details: Nexus Humans Python for Data Science Primer: Hands-on Technical Overview (TTPS4872) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Python for Data Science Primer: Hands-on Technical Overview (TTPS4872) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 4 Days 24 CPD hours This course is intended for This course is open to engineers, administrators, and security-minded users of public, private, and hybrid cloud infrastructures responsible for implementing security in cloud environments: Security architects Cloud architects Security engineers Cloud engineers System engineers Cisco integrators and partners Overview After taking this course, you should be able to: Contrast the various cloud service and deployment models. Implement the Cisco Security Solution for SaaS using Cisco Cloudlock Micro Services. Deploy cloud security solutions using Cisco AMP for Endpoints, Cisco Umbrella, and Cisco Cloud Email Security. Define Cisco cloud security solutions for protection and visibility using Cisco virtual appliances and Cisco Stealthwatch Cloud. Describe the network as a sensor and enforcer using Cisco Identity Services Engine (ISE), Cisco Stealthwatch Enterprise, and Cisco TrustSec. Implement Cisco Firepower NGFW Virtual (NGFWv) and Cisco Stealthwatch Cloud to provide protection and visibility in AWS environments. Explain how to protect the cloud management infrastructure by using specific examples, defined best practices, and AWS reporting capabilities. This course shows you how to implement Cisco© cloud security solutions to secure access to the cloud, workloads in the cloud, and software as a service (SaaS) user accounts, applications, and data. This course covers usage of Cisco Cloudlock, Cisco Umbrella?, Cisco Cloud Email Security, Cisco Advanced Malware Protection (AMP) for Endpoints, Cisco Stealthwatch© Cloud and Enterprise, Cisco Firepower© NGFW (next-generation firewall), and more. Introducing the Cloud and Cloud Security Describe the Evolution of Cloud Computing Explain the Cloud Service Models Explore the Security Responsibilities Within the Infrastructure as a Service (IaaS) Service Model Explore the Security Responsibilities Within the Platform as a Service (PaaS) Service Model Explore the Security Responsibilities Within the SaaS Service Model Describe Cloud Deployment Models Describe Cloud Security Basics Implementing the Cisco Security Solution for SaaS Access Control Explore Security Challenges for Customers Using SaaS Describe User and Entity Behavior Analytics, Data Loss Prevention (DLP), and Apps Firewall Describe Cloud Access Security Broker (CASB) Describe Cisco CloudLock as the CASB Describe OAuth and OAuth Attacks Deploying Cisco Cloud-Based Security Solutions for Endpoints and Content Security Describe Cisco Cloud Security Solutions for Endpoints Describe AMP for Endpoints Architecture Describe Cisco Umbrella Describe Cisco Cloud Email Security Design Comprehensive Endpoint Security Introducing Cisco Security Solutions for Cloud Protection and Visibility Describe Network Function Virtualization (NFV) Describe Cisco Secure Architectures for Enterprises (Cisco SAFE) Describe Cisco NGFWv/Cisco Firepower Management Center Virtual Describe Cisco ASAv Describe Cisco Services Router 1000V Describe Cisco Stealthwatch Cloud Describe Cisco Tetration Cloud Zero-Trust Model Describing the Network as the Sensor and Enforcer Describe Cisco Stealthwatch Enterprise Describe Cisco ISE Functions and Personas Describe Cisco TrustSec Describe Cisco Stealthwatch and Cisco ISE Integration Describe Cisco Encrypted Traffic Analytics (ETA) Implementing Cisco Security Solutions in AWS Explain AWS Security Offerings Describe AWS Elastic Compute Cloud (EC2) and Virtual Private Cloud (VPC) Discover Cisco Security Solutions in AWS Explain Cisco Stealthwatch Cloud in AWS Describing Cloud Security Management Describe Cloud Management and APIs Explain API Protection Illustrate an API Example: Integrate to ISE Using pxGrid Identify SecDevOps Best Practices Illustrate a Cisco Cloud Security Management Tool Example: Cisco Defense Orchestrator Illustrate a Cisco Cloud Security Management Tool Example: Cisco CloudCenter? Describe Cisco Application Centric Infrastructure (ACI) Describe AWS Reporting Tools Additional course details: Nexus Humans Cisco Securing Cloud Deployments with Cisco Technologies v1.0 (SECCLD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Securing Cloud Deployments with Cisco Technologies v1.0 (SECCLD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This basic course is designed for system administrators, system architects, application developers, quality assurance specialists, and technical sales and marketing professionals. Overview After completing this course, you should be able to: Summarize current business drivers and the need for flexibility Describe enterprise messaging and the capabilities it must provide Identify the main ways that IBM© MQ can impact application design Describe the basic components of IBM© MQ Differentiate between point-to-point and IBM© MQ cluster connectivity Summarize queue manager and queue manager components administrative tasks Contrast the architectural role of IBM© MQ clusters and multiple instance queue managers Describe the security provisions of IBM© MQ and IBM© MQ Advanced Message Security Describe how IBM© MQ is used as part of the communications infrastructure to: Connect application environments, such as the World Wide Web, enterprise transaction systems, and database systems Manage the distribution of publisher information to appropriate subscribers Provide file transfer management with IBM© MQ Managed File Transfer Serve as a JMS provider Interface with WebSphere Application Server Store in-flight messages for IBM© Integration Bus Interact with z/OS applications Facilitate connectivity to mobile environments with IBM© MQ Telemetry Describe the options for deployment to the Cloud In this course, you learn about IBM© MQ V9 basic components and the path that messages follow when they are exchanged between applications. You also learn how IBM© MQ administrative responsibilities can include the management of topic-based publish/subscribe messaging, managed file transfer, and deployments to the cloud. Topics include an overview of the support that IBM© MQ provides for security, publish/subscribe, high availability, administration, logging, auditing, managed file transfer, MQTT, and cloud options. Course introductionIBM© MQ overviewIBM© MQ basicsMessaging styles, topologies, and architecture overviewSystem administration overviewSecurity overviewIntroduction to IBM© MQ Managed File TransferIntroduction to IBM© MQ Telemetry and IBM© MessageSightIntroduction to the IBM© MQ ApplianceExpanding the scope of IBM© MQCourse summary

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialist Anyone who builds and develops IT systems Overview Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to preempt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal The Principles of Privacy in Technology training is the how to course on privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services. Those taking the course will develop an understanding of privacy-related issues and practices in the context of the design and implementation of information and communication technologies and systems. The training is based on the body of knowledge for the IAPP?s ANSI accredited Certified Information Privacy Technologist (CIPT) certification program. Fundamentals of information privacy Reviewing the modern history of privacy Foundational privacy concepts Data protection roles and fair information practices Exploring the impacts of privacy and data protection regulations on information management Privacy in the IT environment Compliance requirements IT risks Stakeholder privacy expectations Differentiating between privacy and security Core privacy concepts Foundational elements for embedding privacy in IT Common privacy principles Data protection by design and default Privacy considerations in the information life cycle Privacy considerations throughout the stages of the information life cycle Privacy in systems and applications Examining the risks inherent in the IT environment and options for addressing them Identity and access management Credit card information and processing Remote access BYOD and telecommuting Data encryption Additional privacy-enhancing technologies in the enterprise environment Privacy techniques Strengths and weaknesses of authentication techniques Using identifiers Privacy by design Online privacy issues Unique challenges that come from online privacy issues Laws and regulations Online threats Social media E-commerce Tracking technologies Web security protocols Technologies with privacy considerations Privacy considerations associated with a variety of technologies Cloud computing Wireless IDs Location-based services ?Smart? technologies Video/data/audio surveillance Biometric recognition

Duration 3 Days 18 CPD hours This course is intended for This course is primarily for Developers, Developer Consultants, Help Desk/COE Support, Program/Project Manager, System Administrators, System Architects, and Technology Consultants. Overview Explaining scenarios and processes in SAP NetWeaver process integrationIdentify the technical communications modes and processesExplain business scenarios and the business hierarchy used by SAP In this course, students learn how to explain scenarios & processes in SAP NetWeaver process integration. They learn how to identify the technical communications modes & processes, as well as explain business scenarios & the business hierarchy used by SAP. Integration Basics Explaining Scenarios and Processes in SAP NetWeaver Process Integration Explaining Technical Communication Modes and Processes Explaining Business Scenarios Classical System-to-System Communication Communicating Between Two SAP Systems Communicating Between Two Non-SAP Systems Communicating Using Business Application Programming Interfaces (BAPIs) Communicating Using IDocs Processing IDocs Web Services Processing HTTP Requests Describing Simple Object Access Protocol (SOAP) Basics Analyzing Different Web Services Describing Inside-Out and Outside-In Web Services Explaining Service Oriented Architecture (SOA) Integration Technologies: On-Premise Process Integration (Design Time) Processing Integration Middleware Tools (PI Dual Stack) Installing Dual-Stack or Single-Stack Options Securing Objects Creating PI Objects Explaining Design Objects Modeling PI Scenarios Creating an Integration Scenario Configuring an Integration Scenario Displaying the Configuration Objects in the Integration Directory Integration Technologies: On-Premise Process Integration (Runtime) Connecting SAP NetWeaver PI with Proxies Creating File Adapters Executing Configuration Objects Monitoring Tools Integration Technologies: On-Premise Process Orchestration (PO) Explaining Business Process Management (BPM) Explaining Process Orchestration (PO) Explaining Advanced Adapter Engine Extended (AEX) Explaining Business Rules Management (BRM) Integration Technologies: On Demand Explaining SAP HANA Cloud Integration (HCI) Describing Eclipse-Based Access Using the Web UI to Access HCI SAP NetWeaver Gateway Explaining the SAP NetWeaver Gateway Scenario Explaining the SAP NetWeaver Gateway Development View Accessing an Open Data (OData) Service Additional course details: Nexus Humans BIT100 SAP NetWeaver Integration Technology Overview training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BIT100 SAP NetWeaver Integration Technology Overview course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Technical professionals with basic system administration skills and operators responsible for managing virtual machines using VMware ESXi™ and VMware vCenter Server Overview By the end of the course, you should be able to meet the following objectives: Describe virtualization and virtual machines Describe vSphere components and the software-defined data center (SDDC) Explain the concepts of server, network, and storage virtualization Monitor network and datastore configurations in VMware vSphere Client™ Deploy, configure, and clone virtual machines Migrate, monitor, and manage virtual machines Monitor tasks and events in VMware vSphere Client™ Recognize how vSphere DRS and VMware vSphere High Availability improve performance and availability of a vSphere cluster This three-day, hands-on training course is an introduction to VMware vSphere©. In this course, you acquire the skills needed to perform Day 2 operational tasks that are typically assigned to the roles of operator or junior administrator in a vSphere environment. Course Introduction Introductions and course logistics Course objectives Virtualization and vSphere Concepts Describe how virtual machines (VMs) work Recognize the purpose of a hypervisor Describe how VMs share resources in a virtualized environment Recognize the components of an SDDC Describe the relationship between vSphere, the SDDC, and cloud computing Recognize the functions of the components in a vSphere environment Access and view vSphere graphical user interfaces Identify VMware solutions that integrate with vSphere in the SDDC Navigating the vSphere Client View and organize the inventory objects managed by vCenter Server Add and assign vSphere licenses Change the log level of vCenter Server Edit the startup policy of ESXi services Describe how vCenter Server roles and permissions work Add permissions to virtual machines Lifecycle of Virtual Machines Add and remove VM virtual hardware components Identify the purpose of different VM files Configure VM settings Create and delete virtual machines Recognize the benefits of installing VMware Tools? Install VMware Tools into a guest operating system Upgrade VMware Tools and VM hardware compatibility vSphere Networking Describe virtual networking Recognize ways that virtual switches connect VMs and ESXi hosts to the network View components and properties of a vSphere standard switch configuration View a vSphere distributed switch configuration in vSphere Client Recognize when and how to use the settings for the security networking policy Recognize when and how to use the settings for the traffic shaping networking policy Describe how the NIC teaming and failover policy helps maintain network connectivity Perform basic checks to diagnose VM connectivity issues vSphere Storage Describe the function of a datastore Recognize types of vSphere datastores View datastore information in vSphere Client Monitor datastore usage in vSphere Client Virtual Machine Management Recognize the benefits of using VM templates Create and update a VM template Deploy a VM from an existing template Clone a virtual machine Recognize how to use guest OS customization specifications Deploy VMs from a content library Deploy a virtual appliance from an OVF template Perform a hot and cold migrations of VMs Identify requirements for using VMware vSphere© Storage vMotion© Perform a vSphere Storage vMotion migration Identify use cases for VM snapshots Create and manage snapshots of a virtual machine Resource Monitoring Recognize the purpose of each type of VM resource control Configure the resource allocation settings of a VM Observe the behavior of virtual machines with different share values Manage and acknowledge vSphere alarms Use performance charts to monitor VM CPU and memory usage Monitor tasks and events in vSphere Client vSphere Clusters View information about the services that a vSphere cluster offers Recognize how vSphere HA responds to different types of failures Monitor vSphere HA during a host failure Describe how vSphere DRS works Interpret DRS scores given to VMs Recognize how to apply the appropriate vSphere DRS automation and migration threshold levels Describe how vSphere Fault Tolerance works Recognize how Enhanced vMotion Compatibility works Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Data Center Virtualization: Core Technical Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Data Center Virtualization: Core Technical Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports

The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them. In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers. These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader. The objectives of this programme are to help participants: understand the significance of leadership skills and their impact on team performance review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Technical teams and leadership What is a leader? How much can leadership be learned? The team environment and the impact of leadership skills The characteristics of high performance teams and their leaders Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 2 Essential skills for team leaders 3 key dimensions of effective leadership: inwards, outwards and upwards Developing and promoting a 'team vision': strategic thinking skills The vital role of communication skills and how to develop them Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 3 Leading inwards to build the team The role of leadership in developing team performance Understanding individuals in the team; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 4 Leading outwards and upwards to support the team Negotiating realistic team goals; effective influencing skills Gaining empowerment and support from the key stakeholders Leading upwards: knowing when and how to take the initiative Building team credibility within the organisation; helping the team deliver Becoming an effective team player in leadership teams Building and maintaining rapport with influential stakeholders