25676 TEC courses in Liverpool delivered Online

Unlock the potential to transform young lives with our comprehensive diploma designed for those passionate about supporting students with special educational needs. Our meticulously crafted programme offers a deep dive into the essential frameworks and practices that will empower you to create an inclusive, nurturing environment where every pupil can thrive. With a keen focus on understanding the unique challenges faced by students with disabilities, you'll learn how to foster their participation and enhance their learning experiences. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Guided by experienced educators, you'll explore strategies for boosting student performance and delve into the intricacies of whole-school planning and organisation. Gain insights into effective assessment techniques and discover the vital role of teamwork in supporting SEN students. From crafting individualised plans to promoting an inclusive classroom ethos, our diploma provides you with the knowledge and confidence to make a meaningful impact. Join us in redefining education and becoming a beacon of support for those who need it most. Course Curriculum Module 01: Special Educational Needs (SEN) Teacher Module 02: Statutory and Regulatory Context for SEN Part 01 Module 02: Statutory and Regulatory Context for SEN Part 02 Module 03: Principles and Practice of Leadership in Different Contexts Module 04: How SEN and Disabilities Affect Pupils' Participation and Learning Module 05: Strategies for Improving the Performance of the Pupils with SEN Module 06: Whole-School Planning and Organisation Module 07: Assessment Module 08: Teamwork for SEN: Roles and Functions Module 09: Planning for Individual Students with SEN Module 10: Teaching and Learning in the Inclusive School Learning Outcomes: Understand SEN teaching principles and statutory regulations for effective practice. Apply leadership principles in diverse educational contexts for inclusive environments. Analyze how SEN and disabilities influence pupil participation and learning. Implement strategies to enhance performance of pupils with special needs. Develop whole-school plans and organization strategies for SEN integration. Apply assessment techniques and teamwork principles to support SEN students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on SEN Teaching 3:56:37 1: Module 01: Special Educational Needs (SEN) Teacher 05:24 2: Module 02: Statutory and Regulatory Context for SEN Part 01 17:07 3: Module 03: Statutory and Regulatory Context for SEN Part 02 28:22 4: Module 04: Principles and Practice of Leadership in Different Contexts 26:31 5: Module 05: How SEN and Disabilities Affect Pupils' Participation and Learning 21:22 6: Module 06: Strategies for Improving the Performance of the Pupils with SEN 16:33 7: Module 07: Assessment 13:39 8: Module 08: Teamwork for SEN: Roles and Functions 57:21 9: Module 09: Planning for Individual Students with SEN 17:55 10: Module 10: Teaching and Learning in the Inclusive School 31:23 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring SEN teachers seeking comprehensive knowledge and skills. Current educators aiming to specialize in SEN teaching practices. Education professionals desiring to advance in leadership roles. Individuals passionate about fostering inclusive learning environments. Those committed to improving outcomes for students with special needs. Career path SEN Teacher Special Educational Needs Coordinator (SENCO) Inclusion Support Assistant Learning Support Assistant Education Officer Behaviour Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Have you ever ordered something from Amazon and received the wrong product? Chances are, no, you haven't. That's because Amazon warehouse operatives are skilled and good at their job. Speaking of Amazon, with the ever-looming pandemic outside and everyone ordering things from home, companies like Amazon, TESCO, eBay and all these big eCommerce companies are hiring warehouse operatives in large numbers. This warehouse operative course is a quick and easy way to learn the essentials of working in a warehouse. With its step by step lessons and no fluff method of content delivery, the course saves you time and money as it's available at a discounted price at the moment. Warehouse Operative course Learning Outcomes: Upon successful completion of this highly appreciated Warehouse Operative course, you'll be a skilled professional, besides- The purpose of the warehouse and several Layouts. Principles, tools, and procedures in warehousing Techniques and tools for completing orders Examine the many storage devices utilised in warehouses. Implement the appropriate security measures. Good Practices for Warehousing Curriculum Breakdown of the warehouse operative Course Module 01: The Role Module 02: Introduction to Warehouse Safety Module 03: Health and Safety Management Module 04: General Warehouse Hazards Module 05: Manual and Mechanical Handling Module 06: Site Safety Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Key Features of Warehouse Operative course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions So, without any further ado, get started now. The faster you learn, the sooner you can start building your career as a Warehouse Operative. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available Who is this course for? Those looking to pursue a profession in warehouse management. A person who wishes to begin their career in supply chain management in a warehouse setting. Owners and partners of e-commerce businesses who need to grow and start their own warehouse processes. Jobseekers who are looking to ace their logistics and supply chain management interviews. Requirements Students seeking to enrol for Along with the warehouse course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path The course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Warehouse Operative, such as- Warehouse Managers Supply Chain Officer Inventory Managers Logistics Manager international Business Managers Importers - Exporters Freight Managers and Supervisors Courier and Parcel operators E-Commerce Fulfilment Managers Business Consultants Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - Included After successfully completing this course, you can get CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

In today's fast-paced world, where the pursuit of fitness is paramount, enrolling in an Aerobics Exercise for Fitness Course is not just beneficial but essential. This Aerobics Exercise for Fitness course, comprising modules such as Introduction to Aerobic Exercise, Step Aerobics for Fitness, and exploring the best types of Aerobics, equips individuals with the knowledge and skills vital for maintaining a healthy lifestyle. With sedentary lifestyles on the rise, understanding the importance of aerobic exercises in combating obesity, reducing stress, and improving cardiovascular health is crucial. Moreover, the course opens doors to diverse job opportunities in the UK's booming fitness industry, with average salaries ranging from £20,000 to £35,000 per annum, depending on expertise and experience. By enrolling in this Aerobics Exercise for Fitness course, individuals can harness the advantages of enhanced fitness levels, increased energy, improved mood, and overall well-being. Don't miss out on this opportunity to delve into the realm of fitness Enroll today and embark on a journey to optimal health and vitality. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Aerobic Exercise Module 02: Set to Aerobics Exercises Module 03: Step Aerobics Exercise For Fitness Module 04: The Best Types of Aerobics Module 05: The Beauty of Aerobic Exercises Learning Outcomes: Recognise diverse aerobic exercise types for comprehensive fitness understanding. Perform aerobic exercises effectively following proper techniques and guidelines. Utilise step aerobics techniques to enhance cardiovascular endurance and agility. Identify the best types of aerobics suitable for personal fitness goals. Appreciate the aesthetic and health benefits of regular aerobic exercise routines. Apply principles learned to design personalised aerobic workouts for oneself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Aerobics Excercise For Fitness 52:21 1: Module 01: Introduction to Aerobic Exercise Preview 07:31 2: Module 02: Set to Aerobics Exercises 18:31 3: Module 03: Step Aerobics Exercise For Fitness 07:17 4: Module 04: The Best Types of Aerobics 10:57 5: Module 05: The Beauty of Aerobic Exercises 07:05 6: CPD Certificate - Free 01:00 Who is this course for? This Aerobics Excercise For Fitness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Aerobics Excercise For Fitness. Moreover, this course is ideal for: Fitness enthusiasts seeking diverse workout routines. Individuals aiming for improved cardiovascular health and endurance. Beginners interested in exploring different aerobic exercise modalities. Those desiring to enhance agility and coordination through step aerobics. People looking to achieve fitness goals through enjoyable exercise routines. Requirements There are no requirements needed to enrol into this Aerobics Excercise For Fitness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Aerobics Excercise For Fitness course. Career path After finishing this Aerobics Excercise For Fitness course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Aerobics Excercise For Fitness are: Fitness Instructor - £18K to £25K/year Personal Trainer - £20K to £35K/year Group Exercise Instructor - £17K to £30K/year Wellness Coach - £22K to £40K/year. Physical Education Teacher - £25K to £40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Display Merchandising is crucial in today's retail landscape. This course delves into the art of Merchandising, covering fundamental techniques like Retail Space Arrangements, External Aesthetics, and Interior Design tailored for retail environments. Mastery of these skills not only enhances your ability to create compelling visual displays but also boosts your employability in the UK job market, where Merchandising professionals are in high demand. According to recent data, jobs in this sector are growing by 5% annually, underscoring its importance. Learning these techniques opens doors to careers with competitive salaries, typically ranging from £20,000 to £35,000 per annum, depending on experience and location. Whether you aspire to work in fashion, home decor, or any retail sector, proficiency in Merchandising ensures you stand out. It equips you to strategically showcase products, drive sales, and innovate in visual presentation-skills applicable both professionally and in daily life, making you indispensable in the evolving retail industry landscape. Key Features: CPD Certified Display Merchandising Course Free Certificate from Reed CIQ Approved Display Merchandising Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Exploring Visual Merchandising Fundamentals Module 02: Retail Space Arrangements Module 03: External Aesthetics Module 04: Interior Design for Retail Environments Module 05: Artistry of Mannequins in Visual Presentation Module 06: Presentation Fixtures in Visual Merchandising Learning Outcomes: Grasp visual merchandising fundamentals for compelling retail display strategies. Master the art of arranging retail spaces to enhance customer engagement. Understand the impact of external aesthetics on storefront appeal and allure. Apply interior design principles to create captivating retail environments. Showcase creativity through the effective use of mannequins in visual presentations. Develop expertise in choosing and arranging presentation fixtures for optimal merchandising. CPD 10 CPD hours / points Accredited by CPD Quality Standards Display Merchandising 1:08:43 1: Module 1: Exploring Visual Merchandising Fundamentals Preview 13:49 2: Module 2: Retail Space Arrangements 08:43 3: Module 3: External Aesthetics 10:15 4: Module 4: Interior Design for Retail Environments 14:14 5: Module 5: Artistry of Mannequins in Visual Presentation 12:28 6: Module 6: Presentation Fixtures in Visual Merchandising 08:14 7: CPD Certificate - Free 01:00 Who is this course for? This Display Merchandising course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Display Merchandising. Moreover, this course is ideal for: Retail professionals seeking to enhance display and merchandising skills. Visual merchandisers aiming to refine and expand their expertise. Entrepreneurs interested in creating visually appealing retail environments. Small business owners looking to optimize their store layout and presentation. Individuals aspiring to enter the field of visual merchandising and retail design. Requirements There are no requirements needed to enrol into this Display Merchandising course. We welcome individuals from all backgrounds and levels of experience to enrol into this Display Merchandising course. Career path After finishing this Display Merchandising course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Display Merchandising are: Visual Merchandiser - £20K to 35K/year. Retail Space Planner - £25K to 40K/year. Store Designer - £22K to 38K/year. Visual Display Manager - £24K to 42K/year. Retail Interior Designer - £26K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on Pharmacy Assistant 6:33:25 1: Module 01: Introduction to Pharmacy 12:25 2: Module 02: History and Development of Pharmacy 16:22 3: Module 03: The Pharmacy Team 13:26 4: Module 04: Training of the Pharmacy Team 27:00 5: Module 05: Coaching and Evaluation of the Pharmacy Team 08:51 6: Module 06: Standards for Pharmacy Professionals 17:57 7: Module 07: Guidance to Support the Standards for Pharmacy Professionals 59:15 8: Module 08: The Rights and Responsibilities of Pharmacy Professionals 37:30 9: Module 09: Pharmacy Practice 31:20 10: Module 10: Clinical Pharmacy Skills 51:30 11: Module 11: Offering Enhanced Services 38:19 12: Module 12: Prescribing 31:43 13: Module 13: Supplying Medication 24:30 14: Module 14: Responding to Symptoms 22:17 15: CPD Certificate - Free 01:00 Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking forward to Change Management Training, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! ***Get 2 FREE CPD accredited courses along with change management course*** Change management courses delve into the psychology and science of change and how we can deal with it. Change is everywhere, whether we like it or not, but change is hard to accept and accept easily. This is as true for leadership as it is for everyone else. That's where change management course's distinctive contributions are found. Courses you'll get- Course 01: Change Management Course 02: Time Management Skills Course 03: Office Skills Change Management course Basic Learning Outcomes: Recognise the necessity of Change Management and how people react to it Create a system that corresponds to it, so they can make educated judgments Develop your strategic thinking successfully put change into action by Change Management Recognise how we are affected by change and how we react to it Study the science and psychology of transformation Learn about an effective and sustainable transformation model and its many steps based on this information Discover some of the science that underlies our behavior and thought processes Reduce risk factors and learn stress management techniques Key Highlights for Change Management Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions You have the peace of mind that Change Management course provides the top of the range content in the market. So, stand out in the job market by completing Change Management course. Curriculum Breakdown: Curriculum of Change Management course: Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Along with 17 more Modules of gift courses. Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available Get CPD accredited certificate and add it to your resume to impress your employers. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Change Management course highly recommended for- Those in-charge of any organisation, institution, or establishment Students studying leadership and management Everyone else who is interested in learning more about the science of change Management. Requirements Students seeking to enrol for Along with the change Management course should meet the following requirements- Basic knowledge of English Language, which you have already. Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable internet/data connection for your devices. Career path After completing Change Management course, you can explore trendy and in-demand jobs, such as- Change Management Specialist Change Manager Management Consultant Human Resource Management Change Consultant Organisational Change Management Consultant Regulatory Change Project Manager Explore each of the roles available and how you can start your career in Along with Change Management course. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Private Investigator Diploma with Criminal Intelligence Analyst Are you eager to develop your investigative abilities as a private investigator? Then, we cordially invite you to enrol in our thorough and interesting Private Investigator Course for in-depth understanding and useful skills in this industry. Throughout this Private Investigator Course, you will explore various aspects of Private Investigator and delve into its fundamental concepts. Also, the Private Investigator Course explains the advanced techniques and real-world applications. Moreover, the Private Investigator Course will cater to your needs and help you achieve your learning goals. The Private Investigator Course is helpful to learn various trips and tricks of investigation business. To learn the ethics, professionalism, information sources and business operation enrol our Private Investigator Course as soon as possible! Why Choose Private Investigator Diploma Course from Us Self-paced Private Investigator Diploma course, access available from anywhere. Easy to understand, high-quality study materials. Private Investigator Diploma Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Private Investigator Diploma course. Main Course: Private Investigator Diploma Gift Course : Criminal Intelligence Analyst **Other Benefits of Private Investigator Course Private Investigator Course offers Free 2 PDF Certificates Private Investigator Course offers Lifetime Access Private Investigator Course offers Free Retake Exam Tutor Support is available to this Private Investigator Course. [ Note: Free PDF certificate as soon as completing the Private Investigator course ] Private Investigator Diploma with Criminal Intelligence Analyst Course Curriculum Of Private Investigator Module 01: Introduction to Private Investigation Module 02: Private Investigation Process Module 03: Types of Crimes and Criminal Classification Module 04: Initiating an Investigation Module 05: Crime Scene Investigation and Photography (Part 1) Module 06: Crime Scene Investigation and Photography (& Part 2) Module 07: Evidence Collection Techniques Module 08: Locating Missing Persons Module 09: Interview and Interrogation Skills Module 10: Identification Methods and Information Sources Module 11: Fingerprint Analysis and Verification Module 12: Handwriting Examination Module 13: Surveillance and Suspect Tracking Module 14: Counter-Espionage and Anti-Surveillance Module 15: Domestic Investigations and Case Types Module 16: Firearm Basics for Private Investigators Module 17: Preparing Investigative Reports Module 18: Professional Ethics for Private Investigators Module 19: Operating a Private Investigation Business Assessment Method of Private Investigator After completing each module of the Private Investigator Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Private Investigator After completing the MCQ/Assignment assessment for this Private Investigator course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Private Investigator Diploma with Criminal Intelligence Analyst The Private Investigator Course Diploma is intended for people who want to improve their knowledge and abilities in the field of private investigation. Requirements Private Investigator Diploma with Criminal Intelligence Analyst Students who intend to enrol in this Private Investigator Diploma course must meet the following requirements: Private Investigator Diploma: Good command of the English language Private Investigator Diploma: Must be vivacious and self-driven Private Investigator Diploma: Basic computer knowledge Private Investigator Diploma: A minimum of 16 years of age is required Career path Private Investigator Diploma with Criminal Intelligence Analyst Successful completion of the Private Investigator Course can lead to a variety of fascinating job prospects in private investigator-related industries. For example: Private Investigator Specialist Private Investigator Researcher Private Investigator Educator Certificates Certificate of completion Digital certificate - Included

Are you ready to empower individuals and teams to achieve their full potential? Our comprehensive "Introduction to Performance Coaching" course is designed to equip you with essential skills and knowledge to become a proficient performance coach. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Introduction to Performance Coaching" course, learners will explore the foundations of coaching and mentoring, gaining insight into effective communication, ethical considerations, and various coaching models. They will develop skills in leadership under pressure, mastering management techniques, and understanding motivation and mindset dynamics. The course emphasizes organizational and personal skills development, preparing learners to set up their coaching practice and manage client relationships professionally. Additionally, they will grasp the correlation between stress and performance through the Inverted-U Theory, gaining practical knowledge applicable in diverse coaching scenarios. This curriculum equips learners with essential tools to coach others effectively, foster positive relationships, and optimize performance in both personal and professional contexts. Course Curriculum Module 01: Introduction to Performance Coaching Module 02: Key Themes of NLP Module 03: Coaching and Mentoring Models Part-1 Module 04: Coaching and Mentoring Models Part-2 Module 05: Effective Communication Skill Module 06: Ethical Aspects of Coaching and Mentoring Module 07: Leadership Under Pressure Module 08: Management Skills Module 09: Motivation and Mindset Module 10: Organisational Skills Module 11: Personal Skills Module 12: Setting Up as a Coach Module 13: The Coach or Client Relationship Module 14: The Relationship Between Stress and Performance - The Inverted-U Theory Learning Outcomes Understand principles of Performance Coaching for effective client interactions and outcomes. Apply Neuro-Linguistic Programming (NLP) techniques in coaching sessions for improvement. Analyze various coaching and mentoring models to adapt to specific needs. Demonstrate effective communication skills essential for coaching and mentoring relationships. Evaluate ethical considerations in coaching and mentoring practices for professional conduct. Apply leadership skills under pressure to guide clients towards performance goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Performance Coaching 3:13:13 1: Module 01: Introduction to Performance Coaching 07:50 2: Module 02: Key Themes of NLP 11:49 3: Module 03: Coaching and Mentoring Models Part-1 17:08 4: Module 04: Coaching and Mentoring Models Part-2 14:51 5: Module 05: Effective Communication Skill 13:33 6: Module 06: Ethical Aspects of Coaching and Mentoring 17:31 7: Module 07: Leadership Under Pressure 09:45 8: Module 08: Management Skills 14:16 9: Module 09: Motivation and Mindset 14:43 10: Module 10: Organisational Skills 15:00 11: Module 11: Personal Skills 14:15 12: Module 12: Setting Up as a Coach 15:17 13: Module 13: The Coach or Client Relationship 12:09 14: Module 14: The Relationship Between Stress and Performance The Inverted-U Theory 13:06 15: CPD Certificate - Free 01:00 16: Leave A Review 01:00 Who is this course for? Professionals aspiring to become proficient performance coaches. Individuals interested in enhancing coaching and mentoring abilities. Managers seeking to improve team performance through coaching strategies. Graduates aiming to start a career in coaching and mentoring. Anyone looking to understand the dynamics of performance coaching. Career path Performance Coach Leadership Development Specialist Organizational Consultant Motivational Speaker Personal Development Trainer Team Building Facilitator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.