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27070 TEC courses in Coventry delivered Online

Introduction to Employee Hiring and Termination

5.0(5)

By Online Training Academy

In today's dynamic job market, proficiency in Employee Hiring and Termination is not just desirable but essential. Understanding the intricacies of the recruitment process, from sourcing candidates to conducting virtual interviews, is pivotal in securing the right talent for organizational success. Equally important is comprehending the nuances of Employee Termination, ensuring legal compliance and maintaining a positive employer brand. The course covers a comprehensive curriculum, including Recruitment Methods, Human Resource Management, and Key Skills in Recruitment, providing a holistic understanding of the hiring process. Moreover, mastering Employee On-Boarding and Termination Procedures enhances one's employability, particularly in the UK job market, where such skills are highly sought after. Professionals equipped with this expertise can expect competitive salaries, with average earnings ranging from £25,000 to £35,000 annually. The increasing demand for skilled individuals in this sector is evident, with a steady rise in job opportunities by 7% annually, highlighting the significance and advantages of undertaking this course for career advancement. Key Features: CPD Certified Employee Hiring and Termination Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction To Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills And Issues In Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction To Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter And Guide Learning Outcomes: Understand recruitment process models for effective hiring strategies. Implement various recruitment methods to attract suitable candidates. Demonstrate knowledge of human resource management principles in recruitment. Identify key skills and address issues in the recruitment function. Utilize virtual interviewing techniques for remote candidate assessment. Execute employee onboarding processes to integrate new hires efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Introduction to Employee Hiring and Termination course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Employee Hiring and Termination. Moreover, this course is ideal for: HR professionals seeking comprehensive recruitment and termination knowledge. Managers responsible for hiring and terminating employees in their departments. Small business owners needing to understand recruitment and termination procedures. Individuals aspiring to enter HR roles with foundational knowledge. Employees transitioning into HR-related responsibilities within their organisations. Requirements There are no requirements needed to enrol into this Introduction to Employee Hiring and Termination course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Employee Hiring and Termination course. Career path After finishing this Employee Hiring and Termination course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Employee Hiring and Termination are: HR Manager - £35K to 60K/year. Recruitment Consultant - £25K to 45K/year. Talent Acquisition Specialist - £30K to 50K/year. HR Coordinator - £20K to 35K/year. Employee Relations Advisor - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Employee Hiring and Termination
Delivered Online On Demand2 hours 12 minutes
£10

Sports First Aid: Anatomy and Physiology of Sports Injuries

5.0(5)

By Online Training Academy

Sports First Aid, Anatomy and Physiology of Sports Injuries course equips you with vital knowledge to navigate the dynamic field of sports medicine. Understanding anatomy and physiology is crucial in diagnosing and treating various sports injuries effectively. In today's world, where physical activity is increasingly prioritized, this expertise is invaluable. Learning these skills not only enhances your ability to handle emergencies in sports settings but also translates to daily life, promoting health and safety. In the UK, proficiency in Sports First Aid and related fields opens doors to diverse job opportunities across sports teams, fitness centers, and healthcare facilities. Salaries can range competitively based on experience, averaging around £30,000 annually. The sector is expanding with a rising demand for qualified professionals, reflecting an upward trend of approximately 10% annually. Enroll now to gain a competitive edge and contribute meaningfully to this growing sector, where your expertise in Sports First Aid, Anatomy and Physiology will make a significant difference. Key Features: CPD Certified Sports First Aid Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Sports Injuries Module 02: Anatomy and Physiology of Sports Injuries Module 03: Medical Assessment and Pre-participation Screening Module 04: Prevention and Rehabilitation Planning of Sports-Related Injuries Module 05: Top Ten Common Sports Injuries Module 06: Other Injuries Related to Sports and their Treatment Module 07: Internal Organ Injuries and their Treatment Module 08: Introduction to Sports First Aid Module 09: Treating Medical Emergencies in Sports Module 10: Sports Medicine Module 11: Drugs and Doping in Sports Learning Outcomes Identify common sports injuries and their anatomical locations for assessment. Explain the physiological responses to sports injuries and their implications. Perform pre-participation screenings and medical assessments for sports activities. Design prevention and rehabilitation plans tailored to specific sports injuries. Apply first aid techniques effectively to manage sports-related medical emergencies. Discuss the ethical considerations and legal implications of sports medicine practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports First Aid course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Sports First Aid. Moreover, this course is ideal for: Sports coaches looking to enhance injury management skills. Healthcare professionals aspiring to specialize in sports medicine. Fitness trainers interested in advanced injury prevention strategies. Physical therapists seeking to expand their sports injury treatment expertise. Sports enthusiasts aiming to understand sports injury management. Requirements There are no requirements needed to enrol into this Sports First Aid course. We welcome individuals from all backgrounds and levels of experience to enrol into this Sports First Aid course. Career path After finishing this Sports First Aid course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Sports First Aid are: Sports Physiotherapist Sports Rehabilitation Specialist Athletic Trainer Sports Medicine Physician Sports Injury Prevention Coordinator Sports First Aid Instructor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Sports First Aid: Anatomy and Physiology of Sports Injuries
Delivered Online On Demand2 hours 12 minutes
£10

Anti Money Laundering (AML) - Level 3 CPD Certified

5.0(5)

By Online Training Academy

In today's globalized economy, the Anti Money Laundering (AML) - Level 3 CPD QS Certified Course holds paramount importance as financial crimes continue to pose significant threats worldwide. Learning about AML is indispensable due to its pivotal role in safeguarding financial systems and combating illicit activities. With the increasing sophistication of money laundering schemes, there's a growing demand for professionals well-versed in AML regulations and practices. In the UK, job opportunities abound for AML specialists, with salaries ranging from £35,000 to £60,000 annually, depending on experience and expertise. This course offers numerous advantages, including a comprehensive understanding of AML laws, techniques to detect suspicious transactions, and strategies for compliance and risk mitigation. Moreover, obtaining a Level 3 CPD QS certification enhances one's credibility and opens doors to career advancement in various sectors such as banking, finance, and law enforcement. By equipping individuals with the necessary skills and knowledge, this course plays a crucial role in fortifying the integrity of financial systems and fostering a safer, more transparent business environment globally. Key Features of Anti Money Laundering (AML) - Level 3 CPD Certified Course : This Anti Money Laundering (AML) - Level 3 CPD Certified Course is CPD QS Certified Free Certificate Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Anti Money Laundering (AML) - Level 3 CPD Certified : Module 01: Understanding Money Laundering Module 02: AML and Terrorism Financing Module 03: Managing Risks and Customer Due Diligence Module 04: Roles of Anti-Money Laundering Officers Module 05: Documentation, Suspicions, and Awareness Learning Outcomes This Anti Money Laundering (AML) - Level 3 CPD Certified Course Comes with: Money Laundering Awareness: Understand the concept and process of money laundering. AML and Counter-Terrorism: Grasp the link between AML and terrorist funding. Risk Management Skills: Develop skills in risk management related to AML. Customer Due Diligence: Implement effective customer due diligence measures for risk mitigation. Role of AML Officers: Comprehend the responsibilities and duties of Anti Money Laundering Officers. Record Keeping and Awareness: Demonstrate proficiency in maintaining records and identifying suspicious activities. Certification After completing this Anti Money Laundering (AML) - Level 3 CPD Certified course, you will get a free Certificate CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Anti Money Laundering (AML) - Level 3 CPD Certified Financial professionals seeking AML expertise. Compliance officers in banking and financial sectors. Legal professionals involved in financial regulations. Auditors and risk management specialists. Law enforcement personnel dealing with financial crimes. Career path Anti Money Laundering (AML) - Level 3 CPD Certified Financial Investigator Compliance Analyst Risk Management Specialist AML Officer Fraud Analyst Financial Crime Analyst Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Anti Money Laundering (AML) - Level 3 CPD Certified
Delivered Online On Demand1 hour 42 minutes
£10

Data Entry Clerk Level 3 Advanced Diploma

5.0(5)

By Online Training Academy

In the UK, the starting salary for jobs involving data entry is normally between £25,000 and £28,000 annually. But in a junior position, you might make between £40,000 and £50,000 if you have some experience. Furthermore, if you work in a senior job and have a lot of expertise, you may make over £65,000. Our Data Entry training equips you with precise knowledge and abilities to become a Data Entry specialist. If you have a strong knack for accuracy, the ability to work under pressure, and outstanding keyboarding skills, you might want to choose a job in data entry. A job in data entry can lead you into many other areas because companies from a variety of industries hire for these Data Entry Administrator roles. You will have improved your employability and equipped yourself with the skills you need to keep ahead of the competition by the time you finish this Data Entry course. Additionally, by making your resume stand out to potential employers, the course will offer it a little extra edge over the competition. Thus, why do you delay? Enroll right now in the course! Key Features: This Data Entry Clerk Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Data Entry Clerk Level 3 Advanced Diploma Module 01: Basic Data Input and Key Tools Module 02: Entering Data Using Microsoft Word Module 03: Data Input with Microsoft Excel Module 04: Enhanced Data Input Methods and Tools Module 05: Best Practices for Data Input Accuracy Module 06: Developing Your Data Input Career and Portfolio Learning Outcomes: Data Entry Clerk Level 3 Advanced Diploma Understand data entry fundamentals and essential tools for efficiency. Demonstrate proficient data entry skills using Microsoft Word. Apply advanced data entry techniques proficiently in Microsoft Excel. Utilize advanced tools for efficient and accurate data entry tasks. Implement best practices to ensure accuracy in data entry work. Develop a professional portfolio and strategies for advancing data entry career. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Data Entry Clerk Level 3 Advanced Diploma course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Data Entry Clerk Level 3 Advanced Diploma. Moreover, this course is ideal for: Individuals seeking advanced data entry skills. Professionals aiming to enhance data entry proficiency. Students aspiring to pursue a career in data entry. Anyone interested in improving data entry accuracy and efficiency. Individuals looking to build a career in administrative roles. Requirements There are no requirements needed to enrol into this Data Entry Clerk Level 3 Advanced Diploma course. We welcome individuals from all backgrounds and levels of experience to enrol into this Data Entry Clerk Level 3 Advanced Diploma course. Career path After finishing this Data Entry Clerk course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Data Entry Clerk are: Database Administrator - £25K to £35K/year Data Entry Clerk - £18K to £25K/year Administrative Assistant - £18K to £23K/year Office Administrator - £20K to £25K/year Data Analyst - £22K to £30K/year Executive Assistant - £25K to £35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Data Entry Clerk Level 3 Advanced Diploma
Delivered Online On Demand1 hour 42 minutes
£10

Financial Analysis Training

5.0(5)

By Online Training Academy

In today's dynamic financial landscape, mastering Financial Analysis is not just advantageous but imperative. A comprehensive Financial Analysis TrainingCourse covers essentialmodules such asIntroduction to Financial Analysis, Balance Sheet, Income Statement, Cash Flow Statement, and more. Understanding these facets equips individuals with the proficiency to dissect financial data effectively. In the modern world, where businesses operate in intricate ecosystems, the ability to conduct thorough Financial Analysis is highly sought after. It's not merely a skill but a necessity for informed decision-making and strategic planning. In the UK job market, proficiency in Financial Analysis opens doors to lucrative opportunities with competitive salaries averaging around £45,000 to £60,000 per annum. The demand for skilled financial analysts is on a steady rise, with job postings increasing by 10% annually, demonstrating the sector's growth potential. Hence, investing in a Financial Analysis course not only enhances employability but also ensures a promising career trajectory in the finance sector. Key Features: CPD Certified Financial Analysis Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Financial Analysis Module 02: The Balance Sheet Module 03: The Income Statement Module 04: The Cash Flow Statement Module 05: Financial Reporting Module 06: Analysing Profitability Module 07: The Applications and Limitations of EBITDA Module 08: Credit Analysis Module 09: Equity Analysis Module 10: Ratio Analysis Learning Outcomes: Analyse financial statements to assess company performance and stability effectively. Evaluate profitability metrics to determine business viability and growth potential. Interpret cash flow statements to gauge liquidity and financial health. Apply ratio analysis techniques to make informed investment decisions. Conduct credit analysis to assess the creditworthiness of individuals and businesses. Perform equity analysis to understand stock performance and investment opportunities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Analysis Training course is accessible to anyone eager to learn more about this topic. Through this Financial Analysis Training course, you'll gain a solid understanding of Financial Analysis Training. Moreover, this Financial Analysis Training course is ideal for: Finance professionals seeking advanced financial analysis skills enhancement. Business students aiming to gain practical financial analysis expertise. Entrepreneurs and business owners interested in understanding financial performance. Anyone aspiring to pursue a career in financial analysis roles. Investors looking to sharpen their investment decision-making abilities. Requirements There are no requirements needed to enrol into this Financial Analysis Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Analysis Training course. Career path After finishing this Financial Analysis Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Financial Analysis Training are: Financial Analyst - £30K to 60K/year. Credit Analyst - £25K to 50K/year. Equity Analyst - £35K to 70K/year. Finance Manager - £40K to 80K/year. Risk Analyst - £28K to 55K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Financial Analysis Training
Delivered Online On Demand2 hours 42 minutes
£10

Empowerment through Confidence

5.0(5)

By Online Training Academy

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidence course. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Empowerment through Confidence
Delivered Online On Demand1 hour 36 minutes
£10

Legionella Awareness - CPD Certified Course

5.0(5)

By Online Training Academy

Take on a journey of knowledge that transcends the ordinary - a riveting exploration into the microscopic world of Legionella. In the unfolding chapters of understanding, we unravel the enigma, delving into the essence of Legionella and its clandestine presence. Picture this: navigating the legal labyrinth, where obligations metamorphose into responsibilities, forging a path through the legislative landscape. It's not just about compliance; it's about stewardship, a commitment to safeguarding spaces from the elusive Legionella threat. Key Features This Legionella Awareness Course Includes: This Legionella Awareness Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access As the narrative unfolds, hazardous environments materialise before your eyes. Here, we venture beyond the visible, peeling back the layers of seemingly innocuous settings to expose potential Legionella breeding grounds. The tale takes a strategic turn with risk assessments, an art form meticulously crafted to decipher the cryptic language of Legionella's potential emergence. In a post-Covid world, our journey culminates with heightened Legionella awareness, a beacon guiding us through the challenges of the new normal. Join us in this intellectual odyssey, where knowledge is not just power - it's the key to a Legionella-resilient future. Course Curriculum Legionella Awareness Course: Module 01: Understanding Legionella Module 02: Legal Obligations and Responsibilities Module 03: Identifying Hazardous Environments Module 04: Conducting Legionella Risk Assessments Module 05: Risk Mitigation and Control Measures Module 06: Post-Covid Legionella Awareness Learning Outcomes After completing this Legionella Awareness Course, you will be able to: Understand Legionella's biology, transmission, and associated health risks in diverse settings. Comprehend legal obligations, ensuring compliance with Legionella control regulations and standards. Identify hazardous environments susceptible to Legionella growth and assess potential risks. Conduct thorough Legionella risk assessments, evaluating water systems for contamination sources. Implement effective risk mitigation and control measures to prevent Legionella proliferation. Enhance awareness by addressing Legionella concerns in post-Covid environments proactively. Certification After completing this Legionella Awareness course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Legionella Awareness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Legionella Awareness. Moreover, this course is ideal for: Facility Managers and Supervisors Health and Safety Officers Environmental Compliance Officers Building Maintenance Staff Water Treatment and Plumbing Professionals Requirements There are no requirements needed to enrol into this Legionella Awarenesscourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Legionella Awareness course. Career path After finishing this Legionella Awareness course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Legionella Awareness are: Health and Safety Advisor Environmental Compliance Manager Facilities Management Coordinator Water Hygiene Technician Risk Assessment Consultant Plumbing and Water Systems Inspector Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Legionella Awareness - CPD Certified Course
Delivered Online On Demand1 hour 48 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Empowerment through Confidence

5.0(5)

By Online Training Academy

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidencecourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Empowerment through Confidence
Delivered Online On Demand1 hour 36 minutes
£10