Do you want to make a difference in your organisation and ensure that customers receive high-quality services? Are you interested in a career that offers exciting opportunities for growth and development? If so, the quality and service delivery industry may be the right fit for you. Delivering quality services is essential in any industry. Gain a comprehensive understanding of managing quality and service delivery through this course. Learn how to continuously improve and manage quality, build a strong team, and meet stakeholder expectations. With the increasing demand for quality services, there is a growing need for individuals who have the skills and knowledge to manage and improve service delivery processes. This industry offers various career paths, including quality management, operations management, customer service, and process improvement. Learning outcomes: Understand the importance of stakeholders in quality service delivery Identify and implement continuous improvement strategies Manage and lead teams towards quality service delivery Utilise theories of quality to improve processes Evaluate and improve quality management systems Ensure customer satisfaction through effective service delivery In today's competitive market, delivering high-quality services is essential to gain a competitive edge. This course will provide you with the knowledge and skills to manage quality and service delivery effectively. You will gain a deep understanding of the importance of stakeholders and their expectations, and how to continuously improve service delivery processes. You will explore various theories of quality and learn how to apply them to your organisation's processes to achieve quality service delivery. Additionally, you will learn how to build and manage teams to ensure effective service delivery. By the end of this course, you will be equipped to evaluate and improve quality management systems and ensure customer satisfaction. Whether you are a manager or an aspiring professional looking to improve your skills, this course is for you. It is designed for individuals working in any industry where service delivery is a key factor in success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders Quality assurance professionals Operations managers Customer service professionals Career path Quality Manager (£30,000 - £60,000 per annum) Operations Manager (£25,000 - £60,000 per annum) Customer Service Manager (£20,000 - £50,000 per annum) Process Improvement Manager (£30,000 - £70,000 per annum) Service Delivery Manager (£30,000 - £60,000 per annum) Business Analyst (£25,000 - £55,000 per annum)
Are you concerned about unconscious biases affecting the workplace? The Avoiding Unconscious Biases at Workplace online course provides insights and techniques to help you identify, mitigate and prevent unconscious biases in the workplace. This course is designed to help you enhance your understanding of unconscious biases and to take positive action to create a more inclusive and equitable workplace. Learning Outcomes: Understand the concept of unconscious bias and its impact on the workplace Recognise the origins of biases and how they are formed Identify different types of unconscious biases present in the workplace Explore strategies to avoid unconscious biases and foster a more inclusive work environment Develop techniques to challenge and overcome unconscious biases Understand the difference between individual and structural interventions Module 01: Unconscious Bias This module provides an introduction to unconscious bias and explains its impact on the workplace. It helps you to understand the origins of unconscious bias and the different forms it can take. Module 02: Bias: Origins This module explores the origins of bias, including the role of culture, upbringing, and personal experiences. It also provides insights into how biases can be formed and perpetuated. Module 03: Types of Unconscious Biases in the Workplace This module identifies and explains the different types of unconscious biases that can be present in the workplace, including affinity bias, halo effect, and confirmation bias. Module 04: Avoiding the Unconscious Biases at Workplace This module offers strategies and techniques to help you avoid unconscious biases and foster a more inclusive work environment. It also explores the role of unconscious bias in decision making. Module 05: Biases and Perception This module focuses on the relationship between biases and perception, including how biases can affect how we see and interact with others in the workplace. Module 06: Individual and Structural Interventions This module explores individual and structural interventions that can be used to address unconscious bias in the workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders seeking to create more inclusive work environments Human resources personnel responsible for diversity and inclusion initiatives Individuals interested in promoting fairness and equality in the workplace Career path Human Resource Specialist: £24,000 - £40,000 per year Diversity and Inclusion Manager: £40,000 - £70,000 per year Organisational Development Consultant: £40,000 - £60,000 per year Learning and Development Manager: £35,000 - £60,000 per year
The adult care industry is constantly evolving, with an increasing focus on person-centred approaches and empowering service users. A critical aspect of this is risk management in adult care, which can often be a delicate balance between promoting independence and ensuring safety. Learning Outcomes: Embrace positive risk-taking in adult care settings. Understand the impact of risk-averse culture on service users. Identify methods to balance risks and rights of individuals. Utilise appropriate tools for effective risk management. Develop comprehensive policies and procedures for risk management. Assess and manage risks in adult care environments. Implement guidance and maintain a balanced approach to risk. Enhance decision-making skills in complex situations. The Unlocking the Benefits of Risk Management in Adult Care course addresses this challenge head-on, offering a comprehensive curriculum that enables care professionals to develop essential skills in risk management. In addition, by understanding the impact of risk-averse culture, you will be better equipped to create supportive environments that foster growth and autonomy for individuals in your care. In this course, you will learn to embrace positive risk-taking and balance the risks and rights of service users, all while implementing best practices in risk management. Through a range of tools, policies, and procedures, you will become a confident decision-maker, able to navigate complex situations and make informed choices that benefit both the individual and the organisation. With an emphasis on guidance and a balanced approach, this course will provide you with the knowledge and skills required to excel in the adult care industry, ultimately enhancing the lives of those you support. Unlock the potential of risk management in adult care today and positively impact countless individuals' lives. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals working or aspiring to work in adult care settings, such as care homes, supported living, and community care services. It is suitable for care professionals, including support workers, team leaders, and managers who aim to develop a better understanding of risk management in adult care. This course will provide valuable insights into balancing risks and rights, promoting a culture of positive risk-taking, and implementing effective risk management strategies to improve the quality of care and support for service users. Career path Support Worker - £18-24k/year Care Home Manager - £28-45k/year Adult Services Social Worker - £30-50k/year Quality Assurance Coordinator - £25-35k/year Community Care Coordinator - £22-30k/year
In today's ever-evolving world of recruitment, where the digital landscape has become an indispensable part of the hiring process, mastering the art of virtual interviewing and employee on-boarding is crucial. This Employee Hiring and Termination Training course provides an opportunity to delve into the intricacies of these processes, equipping you with the essential knowledge and skills to navigate the challenges and seize the opportunities in this dynamic industry. Learning Outcomes: Understand the Recruitment Process Model and its significance in the hiring journey. Explore diverse recruitment methods and their pros and cons. Gain insights into Human Resource Management practices and their role in the hiring process. Identify key skills and issues associated with the recruitment function. Master the art of conducting effective virtual interviews. Develop comprehensive strategies for employee on-boarding. The Virtual Interviewing and Employee On-Boarding course is designed to empower individuals with the knowledge and skills needed to excel in the rapidly evolving world of recruitment. With a comprehensive curriculum spanning from understanding the recruitment process model to mastering virtual interviewing techniques, this course equips participants with a deep understanding of the intricacies involved in the employee hiring and termination process. Through interactive modules, participants will explore various recruitment methods, delve into human resource management practices, and uncover key skills and issues in the recruitment function. Employee Hiring course also provides in-depth guidance on virtual interviewing techniques and strategies, empowering participants to conduct efficient and effective interviews in a virtual environment. Additionally, participants will learn how to facilitate a seamless on-boarding process, ensuring new hires feel valued and supported from day one. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and skills in employee hiring and termination. Recruitment specialists aiming to stay ahead of the curve and adapt to virtual interviewing practices. Managers and team leaders involved in the recruitment and on-boarding process. Individuals transitioning into HR roles or aspiring to pursue a career in talent acquisition. Entrepreneurs and small business owners looking to optimize their recruitment strategies. Career path HR Recruiter: £22,000 - £35,000 per annum Talent Acquisition Specialist: £28,000 - £45,000 per annum HR Manager: £40,000 - £65,000 per annum Recruitment Consultant: £25,000 - £45,000 per annum HR Business Partner: £45,000 - £70,000 per annum Talent Acquisition Manager: £50,000 - £85,000 per annum
Did you know that a staggering 79% of employees quit their jobs due to a lack of appreciation and recognition at work? This highlights the critical importance of effective workplace performance management, which involves creating a positive work environment that motivates and empowers employees to achieve their full potential. Unlock the full potential of your workforce and drive business success with our Workplace Performance Management course. This comprehensive course covers everything from workplace motivation to strategies for promoting high levels of performance, so you can develop the skills you need to manage your team effectively. Don't let poor workplace performance management be the downfall of your business. Enrol in our Workplace Performance Management course today and start building a solid foundation for team success. Learning outcomes: Understand the principles of workplace motivation and ethical practices Develop effective workplace management skills Learn strategies for workforce development and boosting performance Discover the use of motivational methods to improve performance Learn how to promote high levels of performance and drive business success Develop your skills in managing and developing a high-performing team Our Workplace Performance Management course provides a comprehensive guide to managing and developing a high-performing team. In this course, you will learn the fundamental principles of workplace motivation and ethical practices, as well as effective workplace management skills. You will also gain practical skills in workforce development and boosting performance, with a focus on the use of motivational methods to improve performance. Discover the strategies for promoting high levels of performance and driving business success, and develop your skills in managing and developing a high-performing team. With our Workplace Performance Management course, you will gain the skills and knowledge you need to unlock the full potential of your workforce and take your business to the next level. Enrol now and start building a solid foundation for team success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners and managers seeking to improve team performance HR professionals seeking to develop their skills in performance management Team leaders looking to drive business success through effective management practices Anyone interested in learning about workplace performance management Career path HR Manager: £30,000 - £60,000 per year Performance Manager: £30,000 - £60,000 per year Learning and Development Manager: £30,000 - £60,000 per year Organisational Development Manager: £35,000 - £70,000 per year Recruitment Manager: £30,000 - £60,000 per year
Equip yourself with essential business management skills through our comprehensive Business Management Course. Learn about marketing, project management, negotiation, and more. Perfect for beginners and experienced professionals alike. Enrol now and take charge of your business success!
The Facilities Assistant course will explain the full range of responsibilities and skills you must own as the key figure in running any kind of facility. A Facility Assistant needs to perform multiple tasks, organising people and resources in the most efficient way, and this course will help you become exemplary at that. This program covers all the considerations and legislation essential to keep a company facility running. That includes Human Resource management, risk assessment, maintenance scheduling, enforcing health and safety, and team leadership. Only an employee that exhibits all those skills and more can be a trusted Facility Manager. By completing this certified course, you'll prove that you have the knowledge and abilities to satisfactorily run property and buildings for a thriving business, opening doors for many more exciting career opportunities. Who is this Course for? This Facilities Assistant course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Course Curriculum Module 1: Facility Management Introduction to Facility Management 00:20:00 Terms and Definitions 00:05:00 Module 2: Facilities Management in the Workplace Workplace Facilities 00:35:00 Module 3: Sustainable Development and Facilities Management Sustainable Development and Facilities Management 00:30:00 Facilities Life Cycle 00:15:00 Module 4: Facility Operations Operations of Facilities 00:25:00 Module 5: Operations and Maintenance Operations and Maintenance 00:30:00 Module 6: Facilities Maintenance Planning, Budgeting and Method Facilities Maintenance Planning 00:10:00 Maintenance Costs, Finance and Methods 00:10:00 Factors Affecting Maintenance 00:10:00 Module 7: Performance and Installations Management Performance Management 00:10:00 Installations Management 00:20:00 Module 8: Project Management Project Management 00:30:00 Module 9: HR Management Human Resource Management 00:30:00 Module 10: Real Estate Management, Client Delivery Models & Outsourcing Real Estate 00:30:00 Client Delivery Models 00:05:00 Outsourcing of Services or In-House Staff 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Deal Price is Active! Save Now- £403! Offer Ends Soon; Hurry Up!! Did you know that employee turnover costs UK businesses an average of £33,000 per person? What if you could help reduce that cost and build a happier, more productive workforce? Our Human Resources Management (HRM) course equips you with the knowledge and skills to do just that. The Advanced Diploma in Human Resources Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 180 CPD points) to make your skill development and career progression related to HRM substantial and easier than ever! This Human Resources Management (HRM) course covers everything from the basics of HR to advanced techniques in recruitment, employee management, and personal development. Master the art of recruitment, engage and motivate employees, and navigate complex workplace issues in this Human Resources Management course. Learn about the latest UK recruitment legislation, hone your negotiation skills, and implement effective training and development programs. Discover practical techniques for candidate management, interview processes, and performance appraisal. Build strong employee relations, understand the importance of health and safety, and learn to manage conflict effectively. Ready to unlock your potential and contribute meaningfully to an organization's success? Invest in your future and enrol in the Human Resources Management (HRM) course today! By the end of this Human Resources Management (HRM) course, you will be able to: Gain insights into Human Resources Management within the UK's legal framework. Develop effective Human Resources Management negotiation skills for diverse scenarios. Master Human Resources Management techniques for accurate performance appraisal and feedback. Acquire Human Resources Management strategies for efficient employee training and development. Enhance Human Resources Management skills for resolving conflicts and managing stress. Improve organizational and communication skills specific to Human Resources Management roles. Why Choose Our Human Resources Management (HRM) Course? Get a Free CPD Accredited Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support Start your learning journey straight away with this Human Resources Management course and take a step toward a brighter future! *** Course Curriculum *** Advanced Diploma in Human Resources Management at QLS Level 7 Module 01: Introduction to Human Resource Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Negotiation Techniques Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Employee Training & Development Process Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Managing Meetings & Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation & Counselling Module 14: Ensuring Health & Safety at the Workplace Module 15: Employer Record & Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management Assessment Process of Human Resources Management We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the Human Resources Management (HRM) course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams in the Human Resources Management (HRM) course. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Human Resources Management (HRM) course is recommended for anyone- HR Professionals Business Managers Recruitment Agents Career Advisors Team Leaders Aspiring HR Executives Requirements You will not need any prior background or expertise to enrol in this Human Resources Management (HRM) course. Career path This Human Resources Management (HRM) course will provide you with the necessary knowledge of Human Resource Management and assist you in researching a range of employment options, including: HR Analyst Recruiter HR Coordinator HR Business Partner HR Consultant Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Human Resources Management at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Human Resources Management at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
Deal Price is Active! Offer Ends Soon; Hurry Up!! Do you often find yourself feeling lost during meetings, struggling to keep up with the conversation and missing important details? Or maybe you're responsible for taking minutes but feel unsure of what to include or how to structure them effectively? Look no further, as our Effective Minute Taking course has got you covered! With our comprehensive curriculum, you'll learn everything you need to know to become a confident and efficient minute taker. In Module 01, you'll gain a thorough understanding of the purpose and importance of minute writing. In Module 02, you'll learn how to prepare for meetings and gather the necessary information to create accurate and comprehensive minutes. Modules 03 and 04 will guide you through the meeting structure, including how to capture decisions and actions effectively. In Module 05, you'll discover the key roles and responsibilities of a minute taker, and in Module 06, you'll pick up useful tips and techniques to enhance your minute taking skills. Module 07 will explore the technology available to support minute taking, and finally, in Module 8, you'll build your confidence to ensure you can take on the role of minute taker with ease. By the end of this Effective Minute Taking course, you will have: Developed an understanding of the purpose and importance of minute writing Learned how to effectively prepare for meetings and gather the necessary information Gained knowledge of the meeting structure and how to capture decisions and actions accurately Identified the roles and responsibilities of a minute taker Acquired useful tips and techniques to enhance your minute taking skills Learned about technology available to support minute taking Start your learning journey straight away with this Effective Minute Taking course and take a step toward a brighter future! Why Prefer this Effective Minute Taking Course? Opportunity to earn a certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Effective Minute Taking Training course: Module 01: Introduction to Minute Writing Introduction Terms of Minute Taking The Cycle of Meeting The Stage in Cycle The Participants The Chairperson The Minute Taker Those Attending the Meeting Summary Module 02: Preparation for Minute Taking Write Meeting Minute Pre Meeting Preparation During Meeting Dealing with a Confused Situation Conversation Veers Off Track Use a Meeting Minutes Template to Save Time Post Meeting Summary Module 03: The Meeting Structure Introduction Apologies Declaration of Interest Committee Business Minutes of Previous Meeting Matter Arising Report Any Other Business Next Date of Meeting Summary Module 04: Minute Meeting, Decision, and Action The Purpose of Minute Taking Effective Minute Takers Importance of Writing The Action Triangle When There Is No Outcome Layout of Action Points When There Are Several Actions for One Minute Summary Module 05: Roles and Responsibility of Minute Taker Before Meeting During Meeting After Meeting Task Involved in Minute Taking Skills Required What Should Be Written (also add "More on what you write down" section Here) Sort Out the Basics A record at Every Meeting Keeping Clear Notes Producing the Finished Version Agreeing the Minutes Some Common Problem Some Solution Summary Module 06: Tips for Minute Taking Introduction Lay the Groundwork Know the Purpose Get the Agenda Choose Your Method All Systems Go Leave Space in Which to Work Here, Here Have a Seating Chart Know Everyone's Position Create a Minutes Template Listen with Care Just the Facts Keep it Clear and Simple Be Exact Noting Motions What's on Hold Adding Your Voice Summary Module 07: Technology in Minute Taking Introduction Taking Minute Manually is Time-Consuming Technology Solves Security Issues Technological Offerings for Boards Streamline Minute Taking Software Solution Summary Module 8: Building Confidence Creating the Right Impression Get to know everyone Coping with put-downs Know your place Summary Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Minute Taking course is suitable for: Anyone who is responsible for taking minutes during meetings Individuals who frequently attend meetings and want to improve their note-taking abilities Managers and team leaders who want to ensure their staff are equipped with the necessary skills to take minutes accurately and efficiently Requirements Enrol in the Effective Minute Taking Training with no formal entry requirements! Career path Administrative Assistant: £18,000 - £24,000 per annum Executive Assistant: £25,000 - £35,000 per annum Personal Assistant: £22,000 - £32,000 per annum Project Coordinator: £20,000 - £30,000 per annum Office Manager: £24,000 - £38,000 per annum Secretary: £18,000 - £27,000 per annum Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
In today's dynamic professional landscape, the power of articulate dialogue cannot be understated. The 'Essential Communication Skills for Professionals' course seeks to enhance your verbal finesse, enabling you to convey your thoughts with clarity, brevity, and impact. Dive deep into the realms of concise messaging, clear articulation, active listening, nurturing positive associations, and honing collaborative solutions. Embrace this journey, and let the art of communication reshape your professional world. Learning Outcomes Master the technique of delivering succinct and meaningful messages. Enhance your ability to articulate thoughts with absolute clarity. Develop keen listening abilities to truly understand others. Cultivate techniques to foster positive interpersonal relationships. Efficiently employ collaborative methods to resolve challenges. Why buy this Essential Communication Skills for Professionals course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essential Communication Skills for Professionals there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essential Communication Skills for Professionals course for? Professionals keen on refining their verbal interactions. Team leaders aiming to enhance group dynamics. Individuals looking to bolster their interpersonal relationships at work. Problem solvers eager to improve collaboration techniques. Anyone aiming to augment their communication repertoire. Prerequisites This Essential Communication Skills for Professionals does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essential Communication Skills for Professionals was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Trainer: £25,000 - £50,000 Public Relations Manager: £35,000 - £60,000 Sales Executive: £20,000 - £45,000 Project Manager: £30,000 - £65,000 Human Resources Specialist: £24,000 - £48,000 Customer Service Manager: £22,000 - £50,000 Course Curriculum Section 01: Introduction Introduction 00:01:00 Section 02: Lessons Concise Communication 00:06:00 Clear Communication 00:07:00 Listening Skills 00:06:00 Building Positive Relationships 00:07:00 Collaborative Problem Solving 00:06:00 Section 03: Next Steps and Takeaways Next Steps and Takeaways 00:04:00 Assignment Assignment - Essential Communication Skills for Professionals 00:00:00