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221 Teaching courses in Mountain Ash

Telephone Sales - outbound (In-House)

By The In House Training Company

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

Telephone Sales - outbound (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Online Options

Show all 18361

C01M02 - FD&FA Design principles - BS 5839-1 (online)

5.0(1)

By Ember Compliance

This course will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the design of FD&FA systems.

C01M02 - FD&FA Design principles - BS 5839-1 (online)
Delivered Online + more
£230

BOOKINGS CLOSED! 9th June Lil Chase #Agent121. Looking for: PICTURE BOOKS, CHAPTER BOOKS, MG, YA

5.0(3)

By I Am In Print

LOOKING FOR: PICTURE BOOKS, CHAPTER BOOKS, MG, YA Lil is a Senior Editor at Hachette Children's. She has well over 15 years experience in the publishing industry, working for major publishers and literary agents too.  For twelve years, Lil was a Senior Commissioning Editor at Working Partners Ltd – the creatives behind massive commercial hits such as Beast Quest, Warriors and the Daisy Meadows series. There she created globally successful concepts for every age group and developed storylines so the books were unputdownable. Lil is also an author in her own right: she has written 6 books under her own name, and ghost written many others under various pseudonyms.  In every age level, Lil would like to see originality - particularly in voice. A strong character with depth, venturing on a quest that's never been undertaken before will get her excited. The 'quest' doesn't have to be epic in scale, it could be as small as petting the next-door neighbour's dog, or getting the good looking new kid to notice you, it just has to be something a reader will want to invest in. She also loves humour and is happy to see anything quirky (perhaps even downright silly!).  For picture books, Lil would like you to submit a covering letter, and 1 complete manuscript, double-spaced, with spreads marked out, in a single word or PDF doc. For chapter books, MG and YA, please send a covering letter, the first three chapters and a synopsis, double spaced, in a single Word or PDF doc. Please send EITHER picture books OR another genre, not both in one submission. By booking this session you agree to email your material to reach I Am In Print by the stated submission deadline to agent121@iaminprint.co.uk. Please note that I Am In Print take no responsibility for the advice given in your Agent121. The submission deadline is: Monday 2nd June 2025

BOOKINGS CLOSED! 9th June Lil Chase #Agent121. Looking for: PICTURE BOOKS, CHAPTER BOOKS, MG, YA
Delivered Online + more
£72

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Jun 25)

5.0(1)

By Born at the Right Time

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

From Conflict to Connection: Transforming Difficult Conversations with Parents/Caregivers (Jun 25)
Delivered Online
£120

BOOKINGS CLOSED! 10th June Katie Fulford #Agent121. Looking for: ADULT FICTION

5.0(3)

By I Am In Print

LOOKING FOR: ADULT FICTION Katie Fulford has worked in publishing for many years and most recently at HarperCollins in various roles including Group Rights Director, MD of Collins non-fiction and senior roles in HarperFiction, William Collins and 4th Estate. Now at Bell Lomax Moreton, she is a new (ish) agent and definitely on the lookout for fiction. On her wish list is a gripping thriller with a clear hook like Three Hours by Rosamund Lupton or Disclaimer by Renee Knight, and a clever rom com like those by Sophia Money-Coutts or Laura Williams. But she also loves historical fiction, family and relationship drama (think Liane Moriarty) and epic love stories. She is not on the lookout for police procedurals or science fiction. Her favourite recent books include The Paper Palace by Miranda Cowley Heller and An American Marriage by Tayari Jones. Katie would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters of your manuscript in a single word document. (In addition to the paid sessions, Katie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I AM in print ).  By booking this session you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice given in your Agent121. The submission deadline is: Wednesday 4th June 2025 at 12 noon UK BST

BOOKINGS CLOSED! 10th June Katie Fulford #Agent121. Looking for: ADULT FICTION
Delivered Online + more
£65

Introduction to Neurodiversity for Tutors, Trainers and Assessors

4.0(1)

By Panda Education and Training Ltd

Introduction to Neurodiversity for Educators (Post-16)

Introduction to Neurodiversity for Tutors, Trainers and Assessors
Delivered Online
£75

HA Course: Assessment and progression in primary history

5.0(1)

By Historical Association

About this course This practical course will help primary teachers to understand the purpose of assessment in history and consider current best practice. We will explore ways of continuing to improve the quality of teaching and learning in history through effective assessment strategies. We will go through practical ideas and resources to enliven teaching and learning in history and provide opportunities for assessment. This course will provide guidance and support to help develop the accuracy of teacher judgements. During the course, we will look at examples of writing and outcomes from different schools and consider how these outcomes demonstrate progress and attainment in history. Outcomes • understand the purpose of assessment in history • consider current best practice • explore ways of continuing to improve the quality of teaching and learning in history through effective assessment strategies • explore practical ideas and resources to enliven teaching and learning in history and provide opportunities for assessment • provide guidance and support to help develop the accuracy of teacher judgements Course leader The course is led by Steven Kenyon. Steven is a member of the Historical Association’s primary committee, having worked as a primary school teacher and then Deputy Head Teacher between 2004 and 2018. He joined Lancashire Professional Development Service in April 2018 as a Teaching and Learning Consultant for Primary History and English. He works closely with Lancashire Archives to promote and develop local history work in primary schools. This year he is a judge for the Historical Association's Young Quills Awards.

HA Course: Assessment and progression in primary history
Delivered Online
£170.83 to £237.83

SOLD OUT! 10th June Hannah Todd #Agent121. Looking for: ADULT FICTION

5.0(3)

By I Am In Print

LOOKING FOR: ADULT FICTION, SCIENCE FICTION / FANTASY After several years spent within publishing houses Bookouture, Canelo, Avon, One More Chapter and Head of Zeus, Hannah Todd became a Literary Agent at the Madeleine Milburn Literary, TV & Film Agency, before joining Janklow & Nesbit in January 2025. Her clients include Kirsty Greenwood, Charlie Gallagher and Leah Mercer. Hannah is keen to see commercial fiction across the board, but with a particular focus on romance, Science Fiction/Fantasy & mystery novels. She is drawn to books with exemplary characterisation, voice and strength of feeling. But don't let your characterisation overshadow the need for impeccable plot and if you can make her laugh or cry then you're onto a winner! Across the full light-dark spectrum Hannah especially loves SFF that features an unlikely band of heroes, like the Six of Crows series by Leigh Bardugo, Scott Lynch's Gentleman Bastard series, Becky Chambers' The Long Way to a Small Angry Planet, T. Kingfisher's Nettle and Bone,and the cosy themes/settings offered by Heather Fawcett and TJ Klune. Hannah's advice is make sure you have a clear USP and hook: If you are sending your reader to a magical academy, or if we're riding dragons or waving wands, that's great! But what makes your book feel different and fresh? An excellent voice is key, but what else makes your take on these tropes stand out? An example of a phenomenal book that has turned the magical academy trope on its head, with layers of excellent world building, a unique magic system and plot twists galore is The Will of the Many by James Islington. If you have something crafted this beautifully then Hannah wants to see it! Romantasy of varying spice levels, accessible to both romance and fantasy readers, is on Hannah's wishlist. And you can whisk her away with contemporary romance novels, romcoms, sweeping love stories that redefine the genre. Romcoms with great disability rep and LGBTQIA+ stories that focus on the joy of falling in love are high on Hannah's agenda. She particularly loves Emily Henry, Laura Wood and Abby Jiminez. Think more Nicholas Sparks than Sally Rooney, and Bonnie Garmus rather than Gabrielle Zevin. In this space, she is a big fan of Emma Donoghue, Bonnie Garmus and Jojo Moyes. Meet with Hannah to discuss your crime and high-concept thrillers with an unsettling ‘it-could-happen-to-me’ feeling, coupled with a twist that's unseen until its delivery. The book she most wants to find in this space is something like Three Hours by Rosamund Lupton in both its themes (real-world emotional suspense) and its execution. A mystery series that feels like a real 'romp' is something she loves to escape with too. With regards to all genres, Hannah is particularly interested in voices from underrepresented backgrounds: such as writers of colour, indigenous communities, the LGBTQIA+ community, and those with disabilities. Hannah does not the right agent to give advice on: Re-imaginings of the classics Books that feature characters putting on Shakespeare plays! Historical fiction Children's, middle-grade and YA Hannah would like you to submit a covering letter, one page synopsis and the first 5,000 words of your completed manuscript in a single word document. (In addition to the paid sessions, Hannah is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 3rd June 2025

SOLD OUT! 10th June Hannah Todd #Agent121. Looking for: ADULT FICTION
Delivered Online + more
£72

HA Webinar: Teaching substantive knowledge directly

5.0(1)

By Historical Association

Historical Association webinar series: Direct history teaching Presenters: Mike Hill and Jacob Olivey In this second session, Jacob and Mike will share how history teachers can teach substantive knowledge (what we know about the past) in more direct ways – whilst still challenging and engaging pupils. They will share ideas about using lean resources and high-quality images, worldbuilding through storytelling, and building lessons around extended texts. To use your corporate recording offer on this webinar please fill in this form: https://forms.office.com/e/Qr1PfgRHSS We are able to offer the webinars in this series at a subsidised cost as the presenters' time has been partially funded by their school, Ark Soane Academy. We are open to developing partnerships across schools and trusts. If you are interested in discussing this further, please contact Mel Jones at melanie.jones@history.org.uk

HA Webinar: Teaching substantive knowledge directly
Delivered Online
£8.33 to £12.50

BOOKINGS CLOSED! 11th June Emily MacDonald #Agent121. Looking for: ADULT FICTION, NON-FICTION

5.0(3)

By I Am In Print

LOOKING FOR: ADULT FICTION, NON-FICTION Emily MacDonald joined 42 management and production company in 2019, working with Eugenie Furniss across her clients. She is now an agent in the Books Department, and is building her own list. Send Emily a story with characters that just won't leave her and a narrative that pulls her in, keeping her immersed in the world well after she has finished reading. She reads across a wide-range and has a particular interest in: book club, high-concept crime/thriller, upmarket and literary fiction. In fiction, Emily would love to find a crime/thriller set within a subcult: a modern retelling of British folklore (think Kamila Shamsie’s Home Fire); an unconventional love story; and a character led journey of self-discovery (especially one set within a diasporic community). Emily is also looking for narrative non-fiction which immerses the reader into an untold true story (personal or historical), exploring a new point of view, and providing a compelling social commentary, with an investigative twist. Think the obsessive vein of Kirk W. Johnson or personal/political dispatches of Aidan Hartley. Emily wants her horizons to expand while she reads. In both fiction and non-fiction, Emily loves stories woven into their surroundings, where the setting is as central a character as those who drive the narrative. In both spheres, she is keen to hear from Scottish and regional voices with stories to tell. Please note, Emily is not currently accepting submissions for Children's lit/YA and SFF. Emily would like you to submit a covering letter, 1 - 2 page synopsis and the first 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Emily is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 4th June 2025

BOOKINGS CLOSED! 11th June Emily MacDonald #Agent121. Looking for: ADULT FICTION, NON-FICTION
Delivered Online + more
£72

C01M05 - FD&FA Maintenance principles - BS 5839-1 (online)

5.0(1)

By Ember Compliance

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems.

C01M05 - FD&FA Maintenance principles - BS 5839-1 (online)
Delivered Online + more
£230

Educators matching "Teaching"

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Propups - Dog Training Cardiff

propups - dog training cardiff

5.0(31)

Cardiff

Ever since I can remember I have been obsessed with all animals, but in particular, dogs. I knew growing up I wanted to work with dogs. I had memorised every dog breed by the age of six and had read every dog based book I could get my hands on very early on. Growing up we had family labradors and Jack Russells as well as a German Shepherd cross and I basically set up a small animal rescue, taking in unwanted or injured rabbits and guinea pigs, helping them back to full health and rehoming them. I started working at a local groomers at the age of 14 and worked there for two years and then worked at a local boarding kennels. I helped out at training classes from the age of 16, and attended agility classes with my own dog. I went on to complete a BSc Animal Science (behaviour and welfare) and focused my dissertation on the effect of rearing environment on the behaviour of puppies. This research was published by the universities journal and was also awarded the UFAW prize for the best welfare based project. I was also awarded a first class BSc (hons). I started teaching classes 11 years ago in Cornwall, for a dog training club that I attended with my own dogs and achieved a gold level Kennel Club Good Citizens award with my Jack Russell/ Dachshund cross, Beau. I then worked for breeder full time for a year training puppies the foundations of obedience and assistance work. This helped me streamline my puppy training techniques and I trained hundreds of puppies during this period to a high standard. I therefore have a strong background of both practical and theoretical knowledge and still keep up to date with the latest CPD in the field, attending lectures from world renowned behaviourists and trainers, constantly reviewing my methods and adjusting them. ProPups was then set up in 2016 and we have built a great reputation and don't do ANY advertisement as most of our clientele comes from recommendations from our lovely customers! We really should but marketing and IT are just not my thing! Now, I absolutely love sharing my experience with clients, helping them to navigate puppyhood and adolescence as smoothly as possible. I also love actually doing the training myself (dog training is predominately teaching people how to train dogs). Therefore I offer residential training to help fast track training and assist partnerships in reaching their potential. They say the proof is in the pudding and I love getting the chance to put in some really solid foundations with dogs as they live with me and my ever-growing pack! I also foster- sometimes with Barneys Small breed rescue and sometimes I take owner relinquishments directly. The dogs I take in are almost always on their last chance due to biting people but we have a good success rate. I have to date fostered 24 dogs and currently have a foster French bulldog (that I can't see going anywhere soon!) I currently share my life with a Labrador, a Standard Poodle, Wire Fox Terrier, Pomeranian, Dalmatian, Bloodhound and a blind a deaf lurcher. There is always a foster or two in the mix because I strongly feel that people such as myself should be there to help the dogs that really need an experienced hand to give them another chance. Below are some of the dogs I have fostered over the past couple of years. Archie was taken to the vets to be euthanised by his owner that had been badly bitten when she went to removed a stick from his mouth. The vet thankfully refused and he came to me for training. He learnt to drop/ leave it in one session and is the happiest, most loving little dog you will ever meet. He won 'friendliest dog' at a fun dog show during his stay with me and I nearly didn't let him go, but he was offered a fantastic home in Cornwall with a close friend and animal physiotherapist. Bobby was also taken to the vets to be euthanised but again the vet advised that he should be given another chance. He snapped at a child on two occasions, both of which it seems could have been avoided with better management. He was the easiest foster we have had, and an absolute joy to have around. He was rehomed to an experienced collie home without children and they are totally in love.