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Bring out the Bob-the-builder hidden inside you through this DIY course Ikea's self assembly system has been both fun and a headache at times for the general populus. When you successfully put together a table it is a great feeling of accomplishment, but all of a sudden when you notice that there are two parts that you didn't use and now don't know where they will fit, you go into a maddening fit. But this Accredited Advanced Diploma in DIY course is a great way to for you to learn something new, and no it's not only about furniture. This diploma course allows you to put your construction hat on, as you go around the house to introduce different new features starting from laminated floors, to textured ceilings to even giving you details on making your own kitchen cabinets. And if that wasn't enough you will also learn about taking care of wooden floors and budgeting during remodelling. All in all this course is a must for anyone who wants to get their DIY on. Course Highlights Accredited Advanced Diploma in DIY is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Advanced Diploma in DIY into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Advanced Diploma in DIY Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Advanced Diploma in DIY is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Advanced Diploma in DIY is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Advanced Diploma in DIY Secrets to Install Laminate Flooring FREE 01:00:00 So, you want to do a Textured Ceiling! FREE 00:30:00 Copper Bathroom Sinks Add an Easy Elegant Touch 00:30:00 Do It Yourself Home Sprinkler System 00:30:00 Easy Installation of Vinyl Replacement Windows 00:30:00 Installing a Drop Ceiling 01:00:00 Oval Bathroom Mirror 01:00:00 Making Your Own Kitchen Cabinets 00:30:00 Making a Faux Metal Ceiling 01:00:00 Painting a Bathroom 00:30:00 Building a Home Swimming Pool 00:30:00 Decorating Those Small Box Rooms 00:30:00 DIY Projects To Increase The Value of Your Home 01:00:00 DIY Remodeling on a Budget 01:00:00 Caring For Your Wooden Floor 00:30:00 Things to Consider 00:30:00 Using tiles to brighten your home 00:30:00 Home Renovation Survival 00:30:00 Mock Exam Mock Exam- Accredited Advanced Diploma in DIY 00:20:00 Final Exam Final Exam- Accredited Advanced Diploma in DIY 00:20:00

In this modern world, communication has become so much easier that we often see products or goods from one country is being delivered to another. An air courier is a freelance individual who works as a deliveryman to escort different products in their baggage allowance to ship valuable products or documents for their clients. Nowadays, this has become a popular job in first world countries. If you want to start your career as an air courier and travel different place delivering valuable goods to different receivers, you should consider our professional Professional Diploma in Air Courier course. This course is perfectly designed to make sure you can learn everything related to this exciting career. If you like travelling and also want to learn a good livelihood, you should definitely consider this course as you will be learning air courier travel, tips of becoming professional air courier, application process and finally getting started as an air courier. So, why are you waiting for? Take on the challenge and make your way to become a professional air courier in no time. Course Highlights Professional Diploma in Air Courier is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Air Courier into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Air Courier Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Air Courier is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Air Courier is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction To Air Courier Travel 01:00:00 Chapter-2 What You Will Be Doing 00:30:00 Chapter-3 Who Can Become An Air Courier? 00:15:00 Chapter-4 The Application Process 00:15:00 Chapter-5 How Do I Get Started? 00:30:00 Chapter-6 What Happens Next? 00:15:00 Chapter-7 Is It Legal? 00:15:00 Chapter-8 How Much Will It Cost? 00:15:00 Chapter-9 Where Can I Go? 00:15:00 Chapter-10 How Long Can I Stay At My Destination? 00:15:00 Chapter-11 What If I Can't Fulfill My Obligations? 00:15:00 Chapter-12 Do I Need Travel Insurance? 00:15:00 Chapter-13 Are There Any Drawbacks? 00:15:00 Chapter-14 Tips For Prospective Couriers 00:15:00 Chapter-15 Useful Information 00:15:00 Mock Exam Mock Exam- Professional Diploma in Air Courier 00:20:00 Final Exam Final Exam- Professional Diploma in Air Courier 00:20:00

Who doesn't like honey? It is one of the sweetest food items and also a healthier one. But, where do honey comes from? They come from bees and a super cool beekeeper build a farm from where he or she collects the honey for selling. If you want to become a beekeeper and start your career in the bee farming industry, then you should undergo a professional certification like Accredited Diploma in Bee Farming. It will help you to understand different important aspects of bee farming and on how to become a successful bee keeper. This course is designed with important and useful topics including equipment & clothing required for beekeeping, handling bees like a pro, how to acquire bees, manage the breeding, raising queens and collecting honey. You will also learn about different bacterial diseases, managing small hives, how to stay sways from bee stings and processing the collected honey. As you can see, it contains almost everything that a beekeeper should know for successful bee farming. Enron now and become a professional beekeeper with our valuable certification. Course Highlights Accredited Diploma in Bee Farming is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Bee Farming into 17 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Bee Farming Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Bee Farming is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Bee Farming is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1 Getting Started in Beekeeping 01:00:00 Clothing and Equipment Needed 00:30:00 How to Handle Bees 00:30:00 Acquiring Bees 01:00:00 Queen Management Techniques 01:00:00 Raising Queen Bees 01:00:00 Using Nectar Substitutes 00:30:00 Using Pollen Substitutes 00:30:00 Keeping Bees in a Suburban Area 01:00:00 Module 2 About Bacterial Diseases 01:00:00 About Viruses and Fungal Diseases 00:30:00 About Varroa Mites 01:00:00 The Small Hive Beetle 01:00:00 About Nosema 01:00:00 Bee Stings 00:30:00 The Processing of Honey 01:00:00 Equipment used for Honey Processing 00:30:00 Mock Exam Mock Exam-Accredited Diploma in Bee Farming 00:20:00 Final Exam Final Exam-Accredited Diploma in Bee Farming 00:20:00

Discipline yourself to succeed in life People who have discipline in their lives are usually successful and know how to utilize their skills in the right moment. Discipline is a way of life which you can learn from this course. Discipline is like a habit, in the beginning it will feel hard to get used to the changes in your life, specially if you have always lived an unstable life. With discipline, you have an organized lifestyle and can prepare yourself accordingly. With the right discipline, you can live a healthy life. Discipline helps and trains people to obey rules, code of behaviour, and other laws. It is also considered as the basis of human progress since, without it, nothing can be made properly. This course is perfect to learn how to discipline yourself and maintain a positive attitude. You will be provided with the guidelines that can help parents or guardians how to help children in their growth and development, specifically on how they are disciplined. Course Highlights Accredited Diploma in Discipline is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Discipline into 17 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Discipline Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Discipline is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Discipline is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1: Self Discipline Why Get Organized? 01:00:00 How To Get Rid Of Clutter 01:00:00 Cleaning Out Your Closets 01:00:00 The Importance Of Routines 01:00:00 Papers And Pictures 01:00:00 Helpful Gadgets That Make Home Organizing Easier 00:30:00 Top Ten Tips On Saving Time Every Day 01:00:00 How To Organize Your Office 01:00:00 Using The Computer To Help Staying Organized 01:00:00 Helping Your Kids To Stay Organized 01:00:00 Module 2: Positive Methods Introduction To Discipline Dynamic 00:30:00 Identify Where Your Child Struggles 00:30:00 Use Natural And Logical Consequences 01:00:00 Establish Clear Expectations And Consequences 00:15:00 Select The Best Consequences Firm 00:30:00 Don't Give Up..... Be Consistent 00:30:00 Effect Of Consequences Of Incorrect Discipline 00:15:00 Mock Exam Final Exam

Manage your Time, increase your productivity! Do you want to learn how to get all your work done for the day and still have plenty of time to spare? Do you want to be more efficient in your day to day life? Then learn how to manage your time with useful Time Management course. Time management is the process of planning and exercising conscious control over the amount of time spent on specific activities - especially to increase effectiveness, efficiency or productivity. Time management is also sometimes referred to as 'self-management' or 'independent working'. You are more than likely to have several different tasks at once, and in order to do your job successfully you will need to be able to coordinate them.To manage time effectively you need to be able to prioritise and make judgements about what is urgent and what is important. This course is important to anyone having trouble managing their time. It will show you how to be more efficient with your work and still have time to spare. Course Highlights Certified Time Management Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Time Management Skills Training into 17 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Time Management Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Time Management Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Time Management Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Priority Management Where Do You Spend Your Time FREE 01:00:00 Managing Tasks FREE 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Goals and Time Management The Basics On Goal Setting FREE 00:30:00 You have To Believe In Your Goal FREE 00:30:00 Your Goals Have To Match Your Values 01:00:00 Your Goals Have To Fit Your Timeline 00:15:00 Your Goals Must Be Attainable 01:00:00 Write Out Your Goals For Time Management 01:00:00 Check Your Progress Regularly 00:15:00 PC Tools For Goal Setting 01:00:00 When Your Goals Fail 00:15:00 The Benefits Of Goal Setting For Time Management 01:00:00 Wrapping Up 00:15:00 Mock Exam Final Exam

You don't have to Panic if you can manage the Panic Attack Are you prepared for any panic attack that might head your way? If you want to learn how to manage the worst possible situation calmly then this course will provide you with a suitable guide to panic management. A panic attack is a feeling of sudden and intense anxiety. Panic attacks can also have physical symptoms, including shaking, feeling disorientated, nausea, rapid, irregular heartbeats, dry mouth, breathlessness, sweating and dizziness. The symptoms of a panic attack are not dangerous, but can be very frightening. They can make you feel as though you are having a heart attack, or that you are going to collapse or even die. If you're breathing quickly during a panic attack, doing a breathing exercise can ease your other symptoms. Learn the basics of panic attacks and how it could be prevented. This course will provide you with these tips along with panic attack remedies that will help you or your patients to learn how to manage panic attacks when they occur. Course Highlights Panic Attack Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Panic Attack Management Diploma into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Panic Attack Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Panic Attack Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Panic Attack Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction to Panic Attack Management Why to Panic Attacks FREE 00:15:00 Symptoms of Panic Attacks FREE 00:15:00 Types of Panic Attacks 00:30:00 Diagnosing Panic Attacks 00:30:00 Importance of Medication in Panic Attack Treatment 00:15:00 Cognitive Therapy 00:30:00 Relaxation Therapies for Panic Control 00:30:00 Wrapping up 00:15:00 Panic Attack Remedy Free Yourself FREE 00:30:00 What Are the Physical Signs? FREE 01:00:00 What are the symptoms? 01:00:00 What Causes a Panic Attack? 00:30:00 Stress Can Trigger a Panic Attacks 01:00:00 Removing the Panic Attack Worries 01:00:00 When it's Agoraphobia 00:30:00 Foods That Can Make You Panic 01:00:00 Will I Need Medication? 01:00:00 Help Yourself and Lose the Panic 01:00:00 Getting Your Breathing Under Control 01:00:00 Mock Exam Final Exam

Are you a dog trainer? Do you find it difficult to take care of him/her because he/she barks a lot? Are you curious about the barking problem? Do you want to find out how to deal with your dogs barking problem? If yes, then this course will surely guide you in solving dog barking issues. Dogs live in the present time which means when given the right information and training their behaviour changes quickly, even if they've been behaving a certain way for a long time. Unlike computers, dogs do not require constant updates or new dog training methods developed, once you know what to do you've got it! Our dog training course will teach you how to communicate to your dog in a language they comprehend. You will discover the calm, confident words and dog training methods that quickly stop constant barking at the door, back yard and even at the postman. You will likewise learn how to do the unusual 'De-sensitizing Technique' that calms dogs who over react to 'triggers' such as cats, noises or anything they don't like! Course Highlights Dog Behaviour: Stop Dog Barking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Dog Behaviour: Stop Dog Barking into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 25 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Dog Behaviour: Stop Dog Barking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Dog Behaviour: Stop Dog Barking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Dog Behaviour: Stop Dog Barking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module-1 Introduction 00:15:00 My Dog Barks: What to Do? 00:30:00 My dog loves to bark: Understanding the Dog 24/7 00:30:00 The Myths About Dogs 00:15:00 I don't want my dog getting hurt 00:30:00 Dealing with Barking Problem 00:30:00 Controlling his ARF-ARF-ARF 00:30:00 Module-2 Curious About Barking Reasons 00:30:00 There are still any Reasons Left? 00:30:00 Camp Barking 00:15:00 Training a Dog Yourself The Easy Way 00:30:00 What about a Watchdog 00:15:00 Dog vs. The Neighbours 00:30:00 Module-3 Uh oh Puppies 00:30:00 I Could only Tolerate so Much 00:15:00 Me and my Dog 00:30:00 Be in Touch with Your Pooch 00:30:00 The Justice System 00:15:00 Conclusion 00:15:00 Mock Exam Mock Exam-Dog Behaviour: Stop Dog Barking 00:20:00 Final Exam Final Exam-Dog Behaviour: Stop Dog Barking 00:20:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00