• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

18320 Teaching courses delivered Online

Advanced Instagram Marketing

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Advanced Instagram Marketing Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Advanced Instagram Marketing Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Advanced Instagram Marketing Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Instagram Marketing Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Advanced Instagram Marketing? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Instagram Marketing there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Advanced Instagram Marketing course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Advanced Instagram Marketing does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Advanced Instagram Marketing was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Advanced Instagram Marketing is a great way for you to gain multiple skills from the comfort of your home.

Advanced Instagram Marketing
Delivered Online On Demand
£29

Customer Relationship Management

5.0(10)

By Apex Learning

Overview This comprehensive course on Customer Relationship Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Relationship Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Relationship Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Relationship Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 03:18:00 total length •Introduction to Customer Relationship Management (CRM): 00:22:00 •CRM Fundamentals: 00:24:00 •CRM Strategies: 00:33:00 •Data Analysis in CRM: 00:28:00 •CRM Databases: 00:21:00 •Deepening Customer Relationship: 00:23:00 •Handling Customer Complaints: 00:22:00 •Future of CRM: 00:25:00 •Assignment - Customer Relationship Management: 00:00:00

Customer Relationship Management
Delivered Online On Demand3 hours 18 minutes
£12

HighScope Approach In Preschool Education Program

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special HighScope Approach In Preschool Education Program Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The HighScope Approach In Preschool Education Program Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This HighScope Approach In Preschool Education Program Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This HighScope Approach In Preschool Education Program Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this HighScope Approach In Preschool Education Program? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the HighScope Approach In Preschool Education Program there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This HighScope Approach In Preschool Education Program course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This HighScope Approach In Preschool Education Program does not require you to have any prior qualifications or experience. You can just enroll and start learning. This HighScope Approach In Preschool Education Program was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This HighScope Approach In Preschool Education Program is a great way for you to gain multiple skills from the comfort of your home.   HighScope Approach In Preschool Education Program Lecture 1 - Preschool Education 00:07:00 Lecture 1.1 - Competencies to be Acquired in Preschool 00:05:00 Lecture 1.2 - Theoretical Approaches to Preschool Education 00:11:00 Lecture 1.3 - Preschool Programs Based on Piaget Theory 00:05:00 Lecture 2 - The History of High/Scope Program 00:08:00 Lecture 3 - High/Scope Education Program 00:07:00 Lecture 3.1 - Effective Learning 00:08:00 Lecture 3.2 - Organising Learning Environment in High/Scope Program 00:08:00 Lecture 3.3 - Core Experiences in High/Scope Program 00:09:00 Lecture 3.4 - The Teacher-Child Interaction in High/Scope Program 00:08:00 Lecture 3.5 - Evaluation and Teamwork in High/Scope Program 00:05:00 Lecture 4 - Thinking Skills 00:10:00 Lecture 4.1 - High/Scope Program and Thinking Skills 00:10:00

HighScope Approach In Preschool Education Program
Delivered Online On Demand
£29

Acne Treatments and Beauty Care

5.0(10)

By Apex Learning

Overview This comprehensive course on Acne Treatments and Beauty Care will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Acne Treatments and Beauty Care comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Acne Treatments and Beauty Care. It is available to all students, of all academic backgrounds. Requirements Our Acne Treatments and Beauty Care is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 5 lectures • 02:22:00 total length •Module 01: Understanding Acne: 00:27:00 •Module 02: Skincare Routine: 00:29:00 •Module 03: Medications: 00:26:00 •Module 04: Diet: 00:30:00 •Module 05: Lifestyle: 00:30:00

Acne Treatments and Beauty Care
Delivered Online On Demand2 hours 22 minutes
£12

Walking Safely in Icy Conditions Training

By iStudy UK

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 50 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Walking Safely in Icy Conditions Training Module 01: Introduction to Walking Safely in Icy Conditions 00:19:00 Module 02: Types of Ice 00:18:00 Module 03: Footwear and Equipment for Icy Conditions 00:18:00 Module 04: Walking Techniques for Balance and Stability 00:16:00 Module 05: Preventing Slips, Falls, and Injuries 00:22:00 Module 06: Reacting to Slips and Falls 00:17:00

Walking Safely in Icy Conditions Training
Delivered Online On Demand1 hour 50 minutes
£25

British Cooking

By iStudy UK

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 27 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. British Cooking British Baking and Afternoon Tea 00:21:00 Classic British Breakfasts 00:14:00 Comforting British Dinners 00:14:00 Hearty British Lunches 00:14:00 Introduction to British Cooking 00:12:00 Puddings and Desserts 00:12:00

British Cooking
Delivered Online On Demand1 hour 27 minutes
£25

Train the Trainer Recharge: The Healthy Trainer

By The Teachers Training

Overview Train the Trainer Recharge: The Healthy Trainer Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Train the Trainer Recharge: The Healthy Trainer Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Welcome To Healthy Trainer Introduction and Welcome 00:19:00 Manage Yourself Take Good Care Of Yourself 00:06:00 Manage Your Stress 00:09:00 Manage Your Issues Anticipate Unexpected Issues 00:08:00 Get Help And Make It Helpful 00:13:00 Manage Your Classroom Help Them Get It 00:14:00 Manage Large Classes 00:09:00 Manage Your Audience Have Fun Your Way 00:13:00 Control Tough Customers 00:10:00 Engage Adult Students With Ease 00:02:00 Manage Your Feedback Interpret Your Feedback 00:02:00 Wrap Up Questions And Answers 00:04:00 Resources Resources - Train The Trainer Recharge: The Healthy Trainer 00:00:00

Train the Trainer Recharge: The Healthy Trainer
Delivered Online On Demand1 hour 49 minutes
£27.99

Social Work Studies

By The Teachers Training

Social Work Studies is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Work Studies and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 04 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: An Overview of Social Work An Overview of Social Work 00:19:00 Module 02: Social Work Basics Social Work Basics 00:26:00 Module 03: Theories of Social Work and Sociology Theories of Social Work and Sociology 00:41:00 Module 04: Casework Process and Teamwork Casework Process and Teamwork 00:39:00 Module 05: Dimensions of Social Work / Models of Intervention Dimensions of Social Work / Models of Intervention 00:51:00 Module 06: Practice Contexts and Application Practice Contexts and Application 00:30:00 Module 07: Working with Adults Working with Adults 00:32:00 Module 08: Principles of Conduct and Role as Social Care Worker Principles of Conduct and Role as Social Care Worker 00:24:00 Recommended Materials Recommended Readings - Social Work Studies 01:16:00 Assignment Assignment - Social Work Studies 00:00:00

Social Work Studies
Delivered Online On Demand5 hours 38 minutes
£27.99

Self Confidence Training

By The Teachers Training

Self Confidence Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Self Confidence Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 4 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Unleash Your Core Confidence WELCOME + WHAT WILL YOU LEARN 00:08:00 WHY MOST PEOPLE DON'T BECOME CONFIDENT 00:03:00 YOUR R A S 00:05:00 POSITIVE FOCUS AND MENTAL PICUTRES- CONFIDENT SELF 00:04:00 POSITIVE FOCUS AND MENTAL PICUTRES- POSITIVE FOCUS 00:06:00 POSITIVE FOCUS AND MENTAL PICTURES- PROBLEMS INTO OPPORTUNITIES 00:03:00 SELF WORTH 00:09:00 SELF IMAGE 00:07:00 YOUR BELIEFS 00:07:00 YOUR VALUES 00:03:00 YOUR MOVIE 00:04:00 5 HACKS TO BOOST YOUR CONFIDENCE INSTANTLY 00:05:00 POSITIVE EMOTIONS 00:02:00 Confidence in Social Interactions SOCIAL CONFIDENCE AND SOCIAL COMFORT 00:10:00 COMMUNICATE WITH CONFIDENCE 00:10:00 APPROACH MORE PEOPLE 00:06:00 POSITIVE SOCIAL VALUE 00:07:00 DEAL WITH CONFLICTS 00:07:00 ASSERTIVENESS 00:10:00 APPROVAL SEEKING COMPARISON WITH OTHER PEOPLE 00:07:00 Confidence in Goals, Confidence in New Skills & Confidence in Life VISION AND PURPOSE 00:09:00 CONFIDENCE MINDSET 00:09:00 3PS TO BECOME CONFIDENT 00:03:00 FEAR 00:14:00 YOUR OWN LIMITATIONS 00:06:00 VISUALIZE 00:06:00 COMFORT ZONE + TAKING ACTION 00:06:00 Mock Exam Mock Exam - Self Confidence Training 00:20:00 Final Exam Final Exam - Self Confidence Training 00:20:00

Self Confidence Training
Delivered Online On Demand3 hours 36 minutes
£27.99

Nursery Nurse and Childcare Complete Bundle

5.0(10)

By Apex Learning

Overview Explore the colourful world of taking care of children with the Nursery Nurse and Childcare Complete Bundlecourse. This comprehensive Nursery Nurse and Childcare Complete Bundle  will teach you the fundamentals of developmental psychology and the different growth stages in infants you need to know to excel in this field. With this comprehensive course, you will learn how to look after, guide, and safeguard children, playing a crucial role in their development.Develop the most in-demand skills to boost your career by enrolling in Nursery Nurse and Childcare Complete Bundle course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Nursery Nurse and Childcare Complete Bundle. It is available to all students, of all academic backgrounds. Requirements Our Nursery Nurse and Childcare Complete Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 03:31:00 total length •Understanding Child Development: 00:24:00 •Caring for Children: 00:25:00 •Healthy Food, Healthy Living: 00:24:00 •Keeping Children Healthy and Safe: 00:31:00 •Child Protection: 00:23:00 •Play, Imagination and Creativity: 00:26:00 •Early Years Provision: 00:19:00 •Children with Special Needs: 00:39:00

Nursery Nurse and Childcare Complete Bundle
Delivered Online On Demand3 hours 31 minutes
£12