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Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

The course aims to provide the learner with an understanding of research's fundamental frames and principles. You will be able to know what types of reseracher you are, the approach you will take and lens with which you will see the data collected and interpreted. After the successful completion of this lecture, you will be able to understand the following: Research philosophy. Process of research. Classification of research. Kinds of researcher. Types of research philosophies. This course explores the fundamental principles and philosophical foundation of research work. The course enables learners to understand the concept of knowledge and interpretation. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Research Philosophies and Principles This course offers a fundamental understanding of the reseach philosophies, principles and lenses to guide your research process and design. Quiz: Research Philosophies and Principles Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Research student Business researcher Research supervisor Research Teacher Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course is designed to cover the framework of international cooperation in the fight against financial crimes. The course provides insight into various international platforms involved in this global effort, including the European Union, the United Nations, and the FATF. From this perspective, the course covers multiple topics, including market abuse and market manipulation, corruption, and money laundering. Also, the course presents an analysis on various global financial crime risk management challenges. After the successful completion of this course, the learner will be able to; Understand the framework of international cooperation in the fight against financial crimes. Understand the European Union anti-money laundering regulatory landscape. Understand The united nations' anti-money laundering regulatory landscape. Reflect on The EU Market abuse regulation. Understand the intergovernmental anti-money laundering regulatory landscape. Reflect on various global financial crime risk management challenges. This course is designed to cover the framework of international cooperation in the fight against financial crimes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Global Framework Of The Fight Against Financial Crimes Self-paced pre-recorded learning content on this topic. QUIZ: Understanding Global Framework Of The Fight Against Financial Crimes Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. Compliance specialists Compliance officers Financial advisors and managers Banking professionals Accountants Real estate agents Insurance professionals Legal advisors. Law practitioners. Contract specialists. Legal officers. Contract managers. Business developers. Law lecturers. Business lecturers. Legal and business researchers. Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Course Overview En los negocios, comprender a sus clientes y comunicarse con ellos de manera efectiva es la clave de su éxito. Si no puede comunicarse con clientes internacionales, su empresa podría perder grandes oportunidades debido a la brecha de comunicación. Aprenda cómo comunicarse con profesionales en inglés con este exclusivo curso de Inglés Básico para Negocios y mejore sus habilidades de comunicación hoy mismo. El curso te enseñará diferentes habilidades de comunicación en inglés desde cero. Aprenderá cómo saludar a las personas, realizar reuniones, conversar formal e informalmente, cómo llamar por teléfono y cómo enviar correos, y decir lo que necesita decir mientras come fuera o sobre las tendencias. El curso también le ayudará a hablar sobre ubicaciones, tendencias, formas y números. Este curso es útil para estudiantes, solicitantes de empleo, empleados, funcionarios de recepción, gerentes de eventos, auditores, dueños de negocios o cualquier persona que necesite comunicarse con hablantes de inglés con fines comerciales. This best selling Inglés Básico Para Negocios has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Inglés Básico Para Negocios is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Inglés Básico Para Negocios is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Inglés Básico Para Negocios is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Inglés Básico Para Negocios, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Inglés Básico Para Negocios will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Inglés Básico Para Negocios to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

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🚀 Unleash Your Sales Potential with 'Maximizing Sales Through GoToWebinar' Course! 🚀 Are you ready to transform your sales game and skyrocket your business success? Introducing our groundbreaking online course: 'Maximizing Sales Through GoToWebinar'!   🌐 Unlock the Power of Virtual Sales: In today's digital age, mastering the art of virtual sales is essential. With our comprehensive course, you'll learn how to leverage the full potential of GoToWebinar, the industry-leading platform for virtual events and webinars. Say goodbye to conventional sales methods and embrace a new era of success!   🚀 What You'll Learn: Strategic Webinar Planning:Craft compelling webinar content that captivates your audience.Design an engaging presentation that converts leads into customers. Mastering GoToWebinar Features:Navigate the platform with ease.Utilize advanced features to enhance your sales presentations. Building a High-Converting Sales Funnel:Develop a sales funnel that maximizes conversions.Implement strategies to turn webinar attendees into loyal customers. Effective Engagement Techniques:Keep your audience hooked from start to finish.Foster interaction and build relationships with your attendees. Analytics and Optimization:Analyze key metrics to refine your sales approach.Continuously optimize your webinars for unparalleled success.   🎓 Why Choose Our Course? Expert-Led Learning: Benefit from the wisdom of seasoned professionals with a track record of success in virtual sales. Practical Insights: Gain real-world, actionable strategies that you can implement immediately to see results. Lifetime Access: Access the course at your own pace, with lifetime access to all materials and updates. Exclusive Community: Join a thriving community of like-minded individuals, sharing insights and supporting each other's success.   🌟 Who Should Enroll? Entrepreneurs and Business Owners Sales Professionals and Teams Marketing Executives Anyone Looking to Boost Sales in the Virtual Realm   💡 Don't miss out on this opportunity to revolutionize your sales approach and elevate your business to new heights! Enroll now and start maximizing your sales through the power of GoToWebinar! Course Curriculum Basic Overview 00:00 Pricing 00:00 Admin Center - User Settings 00:00 Webinar and Meeting Settings 00:00 Admin Center - General Settings 00:00 Admin Center - Settings Templates 00:00 Schedule A Webinar 00:00 Types of Webinars 00:00 Set Up Panel 00:00 Sharing Panel 00:00 Source Tracking 00:00 Engagement 00:00 Settings 00:00 Starting the Webinar 00:00 Hosting the Webinar - Part 1 00:00 Hosting the Webinar - Part 2 00:00 Webinar History and Post Webinar Issues 00:00 Managing the Recordings 00:00 Insights and Reports 00:00 Conclusion 00:00 Advanced Overview 00:00 GoToMeeting Settings 00:00 Scheduling a Meeting 00:00 Meeting Invitations 00:00 Starting a Meeting 00:00 Meeting Settings Menu 00:00 Meeting Preferences 00:00 Hosting the Meeting - Sharing Your Screen 00:00 Hosting the Meeting - Sharing Your Webcam 00:00 Managing the Meeting Recording 00:00 Automated Webinar - Set Up Panel 00:00 Automated Webinar - Simuated Live on Go T 00:00 Automated Webinar - Source Tracking 00:00 Automated Webinar Engagement Panel 00:00 Automated Webinar Share Panel 00:00 Custom Webinar Channels - Part 1 00:00 Custom Webinar Channels - Part 2 00:00 GoToWebinar Integrations 00:00 GoToWebinar and Zapier Integrations 00:00 GoToWebinar and Autoresponder Integration 00:00

Description Different language learning may enhance one's knowledge providing him with various kind of knowledge about culture, ethics, and manner. It says that 'language carries culture' Ngugi Wa Thiong'o. If you want to learn the French language, the French Language Level 2 course may be the best for you. To assess its authenticity you may look at French Language Level 2 course. The course will provide you with some exquisite methods so that you can learn French easily. It gives you very easy techniques to grasp the core concept of this language. It does not matter how much meritorious or bad you are in learning. The course assists to learn vocabularies, phrase, sentence structure, and important conversational words step by step. The course will also improve your confidence to speak in front of other especially in French-speaking countries actively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? French Language Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our French Language Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course French in just three minutes? FREE 00:05:00 Lesson 1 Lesson 1a 00:03:00 Lesson 1b 00:03:00 Lesson 1c 00:03:00 Lesson 1d 00:03:00 Lesson 2 Lesson 2a 00:03:00 Lesson 2b 00:03:00 Lesson 2c 00:03:00 Lesson 2d 00:03:00 Lesson 2e 00:05:00 Lesson 3 Lesson 3a 00:03:00 Lesson 3b 00:04:00 Lesson 3c 00:04:00 Lesson 3d 00:03:00 Lesson 3e 00:03:00 Lesson 3f 00:03:00 Lesson 3g 00:04:00 Lesson 4 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:05:00 Lesson 5 Lesson 5a 00:03:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:03:00 Lesson 5e 00:04:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:05:00 Lesson 6 Lesson 6a 00:03:00 Lesson 6b 00:04:00 Lesson 6c 00:03:00 Lesson 6d 00:04:00 Lesson 6e 00:03:00 Lesson 6f 00:03:00 Lesson 6g 00:04:00 Lesson 7 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:05:00 Lesson 7e 00:02:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:03:00 Lesson 8 Lesson 8a 00:03:00 Lesson 8b 00:03:00 Lesson 8c 00:03:00 Lesson 8d 00:05:00 Lesson 8e 00:03:00 Lesson 8f 00:04:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:03:00 Lesson 8j 00:03:00 Lesson 8k 00:03:00 Lesson 9 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:03:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:06:00 Resources Resources - French Course 00:00:00 Assessment Assignment - French Language Level 2 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The aim of this course is to provide a comprehensive understanding of E-commerce security fundamentals, business laws and regulations, ethical, social and political issues, basic ethical concepts, privacy and information rights, customer data collection methods, and the concept of E-Governance and its types. After the successful completion of this lecture, you will be able tolearn the following: Understand E-commerce Security Fundamentals and deal with issues arising. Understand and comply with E-commerce Business Laws and Regulations. Understand Ethics, Social and Political Issues. Learn about the Basic Ethical Concepts: Responsibility, Accountability and Liability. Understand Privacy and Information Rights. Understand What is Customer Data, the Importance of Collecting Customer Data, and Data Collection Methods. Understand the concept of E-Governance and its types. The aim of this course is to provide students with a comprehensive understanding of E-commerce Security Fundamentals and the ability to deal with the issues arising in this field. The course will also cover the E-commerce Business Laws and Regulations that apply to this field. Students will learn about the ethical, social, and political issues surrounding E-commerce, as well as the basic ethical concepts of responsibility, accountability, and liability. They will gain an understanding of privacy and information rights and learn about customer data, including its importance and methods for collecting it. Finally, the course will cover the concept of E-Governance and its various types, providing students with an understanding of how it applies to E-commerce. The aim of this course is to provide students with a comprehensive understanding of E-commerce Security Fundamentals and the ability to deal with the issues arising in this field. The course will also cover the E-commerce Business Laws and Regulations that apply to this field. Students will learn about the ethical, social, and political issues surrounding E-commerce, as well as the basic ethical concepts of responsibility, accountability, and liability. They will gain an understanding of privacy and information rights and learn about customer data, including its importance and methods for collecting it. Finally, the course will cover the concept of E-Governance and its various types, providing students with an understanding of how it applies to E-commerce. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Recognizing the Legal and Security Framework of E-commerce Self-paced pre-recorded learning content on this topic. Recognizing The Legal And Security Framework Of E-Commerce Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. E-commerce Legal and Security Consultant E-commerce Compliance Manager E-commerce Security Analyst E-commerce Legal Analyst E-commerce Privacy Officer E-commerce Compliance Analyst E-commerce Risk Management Specialist E-commerce Fraud Investigator E-commerce Contract Administrator E-commerce Data Protection Officer Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course delves into the dynamic world of social media advertising, offering a comprehensive exploration of platform selection, target audience segmentation, and persona development. From understanding the fundamentals to executing targeted campaigns, participants will gain invaluable insights to maximize their digital impact. After the successful completion of the course, you will be able to learn about the following:⦁ Introduction to social media advertising.⦁ Choosing the right social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.)⦁ Target audience segmentation and persona development. Navigate the intricate landscape of social media advertising with precision. Learn the nuances of platform selection, including Facebook, Instagram, Twitter, LinkedIn, and more. Dive into advanced strategies for target audience segmentation and persona development, optimizing your campaigns for maximum engagement and ROI.   Explore the realm of social media advertising, mastering the intricacies of platform selection, audience targeting, and campaign optimization. Gain the skills needed to excel in roles such as Social Media Advertising Specialist, Digital Marketing Strategist, or Campaign Optimization Specialist. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Social Media Advertising Self-paced pre-recorded learning content on this topic. Social Media Advertising Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Social Media Advertising Specialist Digital Marketing Strategist Social Media Manager Ad Operations Analyst Digital Advertising Coordinator Campaign Optimization Specialist Social Media Content Creator Digital Marketing Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of a Strategic Approach to International Business course is to provide students with an understanding of the strategic management principles and practices that apply to international business operations. The course typically covers topics such as global strategy, cross-cultural management, international market analysis, foreign market entry strategies, global organizational design, and global corporate governance.After the successful completion of the course, you will be able to learn about the following, Standardisation Vs Differentiation. Types of International Strategy. Global Portfolio Management. Modes of global portfolio management. Modes of Entry. The aim of a Strategic Approach to International Business course is to provide students with an understanding of the strategic management principles and practices that apply to international business operations. The course typically covers topics such as global strategy, cross-cultural management, international market analysis, foreign market entry strategies, global organizational design, and global corporate governance. This course focuses on developing a strategic perspective on conducting business in a global context. The course covers a range of topics, including global strategy development, strategic alliance formation, risk management, and cultural intelligence. Students in this course will learn how to analyze global market trends and develop effective strategies for managing cross-border business operations. They will also gain a deeper understanding of the cultural and institutional differences that shape international business environments and learn how to apply this knowledge to make strategic decisions in a global context. By the end of the course, students will have developed a strategic mindset that will enable them to excel in international business. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Strategic Approach To International Business Self-paced pre-recorded learning content on this topic. Strategic Approach to International Business Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Global Business Manager International Business Development Manager International Marketing Manager International Sales Manager Global Operations Manager Global Strategy Manager Director of Global Business Development Director of International Operations Chief Global Strategy Officer CEO of a multinational corporation Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.