Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description Ever asked why a few things end up being famous but other don't? Why a few items moves toward becoming hits while others flop? What are the key thoughts behind viral advertising? Viral marketing is simply a method of getting your content to explode onto the web and using your audience to spread your story like a wildfire. If you ever wanted to create something that can go viral then this diploma in viral marketing have been just tailored for you. This course introduces you to tricks to tell your story through amazing content so that your audience wants to be a part of your success. Who is the course for? Entrepreneurs Non-profit organisations Business owners Activists Anyone who wants to get the word out Aspiring growth hackers Digital marketers Start-up enthusiast Consultants Freelancers Entry requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Digital marketing manager Social media marketer Chief marketing officer Online marketing manager Digital marketing executive Marketing eExecutive Chief marketing officer. Viral Marketing INTRODUCTION 00:15:00 ELEMENTS OF VIRAL MARKETING 00:30:00 VIRAL MARKETING CASE STUDY: HOTMAIL 00:30:00 FORMS OF VIRAL ADVERTISING 00:30:00 ADVANTAGES OF VIRAL MARKETING 00:30:00 THE FUTURE OF VIRAL MARKETING 01:00:00 Concepts and Benefits of Viral Marketing The Concept Behind Viral Marketing 00:15:00 The Marketing Mix 00:15:00 Getting it Right 00:15:00 Mock Exam Mock Exam- Diploma in Viral Marketing 00:20:00 Final Exam Final Exam- Diploma in Viral Marketing 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Highlights of the Course Course Type: Online Learning Duration: 30 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about managing sickness and absence Understand the core competencies and principles of managing sickness and absence Explore the various areas of managing sickness and absence Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Managing Sickness and Absence This managing sickness and absence course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale. This managing sickness and absence course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The managing sickness and absence course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies. Who is this Course for? This comprehensive Managing Sickness and Absence course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this managing sickness and absence can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Managing Sickness and Absence course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Managing Sickness and Absence course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Managing Sickness and Absence course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: The Costs and Impact of Employee Absence Module 2: Measuring and Managing Employee Absence Module 3: Legislation, Processes, and Pay Obtain Your Certificate Order Your Certificate of Achievement 00:00:00
In a world where every interaction shapes the future, understanding the dynamic landscape of youth is paramount. Delve into the intricacies of guiding the leaders of tomorrow with our comprehensive programme. Navigate the nuances of societal influence, media impact, and ethical conduct, honing your expertise to empower the next generation. Key Features: CPD Certified Developed by Specialist Lifetime Access Discover the pulse of youth work, unravelling its core principles and delving deep into the fabric of societal dynamics. Explore the pivotal roles of organisations like the National Youth Agency and the European Union, gaining insights that transcend borders. From navigating career pathways to mastering stress management, equip yourself with the tools to thrive in this vital field. Join us on a journey where every insight adds a layer of understanding, preparing you to make a tangible difference in young lives. Course Curriculum Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Learning Outcomes: Understand principles shaping youth work and its ethical conduct. Analyze societal and media influences on youth development effectively. Explore the role of national and international agencies in youth work. Gain insights into potential career paths within the youth work sector. Learn strategies to manage stress effectively in youth work environments. Demonstrate a comprehensive understanding of the key concepts in youth work. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring youth workers seeking foundational knowledge. Individuals interested in supporting youth development within communities. Professionals transitioning into roles focused on youth engagement. Students pursuing careers in social services or community development. Anyone passionate about making a positive impact on young people's lives. Career path Youth Support Worker Youth Outreach Worker Youth Mentor Youth Programme Coordinator Youth Development Officer Youth Engagement Facilitator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Overview This comprehensive course on Store Assistant will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Store Assistant comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Store Assistant. It is available to all students, of all academic backgrounds. Requirements Our Store Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 10 lectures • 02:45:00 total length •Introduction to Store Assistant: 00:18:00 •Roles and Responsibilities of a Store Assistant: 00:17:00 •Introduction to Retail Management: 00:13:00 •Managing a Retail Store: 00:15:00 •Visual Merchandising: 00:17:00 •Consumer Behaviour: 00:17:00 •Dealing with Customers a: 00:28:00 •Dealing with Suppliers: 00:14:00 •Store Psychology: 00:13:00 •Legislations Related to Retail: 00:13:00
Overview This comprehensive course on Food Allergen Awareness Training | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Food Allergen Awareness Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Food Allergen Awareness Training | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Food Allergen Awareness Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 11 lectures • 03:37:00 total length •Module 01: Introduction to Food Allergens and Intolerance: 00:40:00 •Module 02: Causes and Symptoms of Food Intolerances: 00:18:00 •Module 03: Causes and Symptoms of Food Allergies: 00:19:00 •Module 04: Allergen Facts: 00:24:00 •Module 05: Food Allergens and the Law: 00:12:00 •Module 06: Food Allergens - Practical Steps: 00:22:00 •Module 07: Allergen Information for Consumers: 00:19:00 •Module 08: Allergen Management and Risk Assessment: 00:15:00 •Module 09: Packaging and Labelling Food: 00:13:00 •Module 10: Other Common Allergens Part 1: 00:17:00 •Module 11: Other Common Allergens Part 2: 00:18:00
Overview This comprehensive course on Anti-Aging Hacks will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Anti-Aging Hacks comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Anti-Aging Hacks. It is available to all students, of all academic backgrounds. Requirements Our Anti-Aging Hacks is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 12 lectures • 00:45:00 total length •Module 01: Introduction: 00:02:00 •Module 02: Staying out of the Sun, for Health's Sake: 00:04:00 •Module 03: Bad Habits to Avoid to Prevent Aging and Preserve Youthfulness: 00:04:00 •Module 04: The Best Food to Eat to Prevent Premature Aging: 00:06:00 •Module 05: Best Skin Care Tips and Tricks for Anti-Aging: 00:04:00 •Module 06: Stress-Relief Tips for Preventing Aging and Preserving Youthfulness: 00:05:00 •Module 07: How Hydration Helps Us Stay Youthful: 00:05:00 •Module 08: Maintaining an Active Lifestyle to Stay Youthful and Combat Aging: 00:02:00 •Module 09: Supporting Your Gastro-Intestinal Health to Prevent Aging: 00:03:00 •Module 10: The Dangers of Sugar: 00:07:00 •Module 11: The Importance of a Good Night's Sleep: 00:03:00 •Module 12: Resources: 00:00:00
Overview This comprehensive course on Train the Trainer Recharge: The Healthy Trainer will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Train the Trainer Recharge: The Healthy Trainer comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Train the Trainer Recharge: The Healthy Trainer. It is available to all students, of all academic backgrounds. Requirements Our Train the Trainer Recharge: The Healthy Trainer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 13 lectures • 01:49:00 total length •Introduction and Welcome: 00:19:00 •Take Good Care Of Yourself: 00:06:00 •Manage Your Stress: 00:09:00 •Anticipate Unexpected Issues: 00:08:00 •Get Help And Make It Helpful: 00:13:00 •Help Them Get It: 00:14:00 •Manage Large Classes: 00:09:00 •Have Fun Your Way: 00:13:00 •Control Tough Customers: 00:10:00 •Engage Adult Students With Ease: 00:02:00 •Interpret Your Feedback: 00:02:00 •Wrap Up Questions And Answers: 00:04:00 •Resources - Train the Trainer Recharge: The Healthy Trainer: 00:00:00
Overview This comprehensive course on Pool Maintenance will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Pool Maintenance comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Pool Maintenance. It is available to all students, of all academic backgrounds. Requirements Our Pool Maintenance is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 5 lectures • 01:53:00 total length •Maintenance Equipment: 00:19:00 •Cleaning and Maintenance: 00:22:00 •Chemical Balance of Water: 00:27:00 •Water Quality Maintenance: 00:17:00 •Pool Safety: 00:28:00
Understanding child safeguarding, play, and behaviour therapy is essential for anyone working with children. This course offers an in-depth exploration of key principles and techniques that will help you support and guide children through their emotional and behavioural challenges. From understanding developmental stages to recognising potential safeguarding concerns, the course prepares you to address issues that may arise in a variety of environments. Learn how play therapy can be used as a powerful tool to help children express their feelings and experiences, enabling you to create a safe and nurturing atmosphere. Whether you're involved in education, care, or simply passionate about child development, this course provides the essential knowledge to make a real difference. With a focus on safeguarding, you'll gain a solid understanding of child protection laws and how to respond to suspected abuse or neglect. You'll also explore behaviour therapy techniques that are effective in helping children manage their emotions, reduce anxiety, and improve social interactions. Through engaging content, this course equips you with the skills to support children and ensure their well-being in any setting. Key Features of Child Safeguarding, Play & Behaviour Therapy for Children Bundle CPD Accredited Child Safeguarding, Play & Behaviour Therapy for Children Course Instant PDF certificate Fully online, interactive Child Safeguarding, Play & Behaviour Therapy for Childrencourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Child Safeguarding, Play & Behaviour Therapy for Children Bundle course to excel! To become successful in your profession, you must have a specific set of Child Safeguarding, Play & Behaviour Therapy for Children skills to succeed in today's competitive world. In this in-depth Child Safeguarding, Play & Behaviour Therapy for Childrentraining course, you will develop the most in-demand Child Safeguarding, Play & Behaviour Therapy for Children skills to kickstart your career, as well as upgrade your existing knowledge & skills. Child Safeguarding, Play & Behaviour Therapy for Children Curriculum Course 01: Safeguarding Children - Level 2 Course 02: Safeguarding Children: Internet Safety Course 03: Child Psychology Diploma Course 04: Autism Awareness Course 05: Childhood Cancer Awareness Course 06: Child Language Disorder (CLD) Course 07: Child Playwork Course 08: Residential Childcare Course 09: Speech Therapy for Children Course 10: Cognitive Behavioural Therapy (CBT) Course 11: Positive Behaviour in Children and Youth Course 12: Play Therapy Course 13: Anti Social Behaviour (ASB) Course 14: Paediatric First Aid Training Course 15: Child Nutrition Accreditation This Child Safeguarding, Play & Behaviour Therapy for Children bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Child Safeguarding, Play & Behaviour Therapy for Children course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Child Safeguarding, Play & Behaviour Therapy for Children basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Child Safeguarding, Play & Behaviour Therapy for Children Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.