18225 Teaching courses in Rayleigh delivered Online

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique COVID-19 In Healthcare course might help you get there! Expand your expertise with high-quality training - study the COVID-19 In Healthcare course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the COVID-19 In Healthcare online training course. The COVID-19 In Healthcare course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the COVID-19 In Healthcare course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This COVID-19 In Healthcare training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the COVID-19 In Healthcare course: Module 1: Introduction to Covid-19 Module 2: Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS Module 3: The Strike of Pandemic Around the World and Great Britain Module 4: Effects of Covid-19 on Human Life Module 5: Diagnoses and Treatments Module 6: Preventions and Social Measures to Be Taken Module 7: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Assessment Process Once you have completed all the modules in the COVID-19 In Healthcare course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this COVID-19 In Healthcare course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this COVID-19 In Healthcare course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Dementia Care & Management course might help you get there! Expand your expertise with high-quality training - study the Dementia Care & Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Dementia Care & Management online training course. The Dementia Care & Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Dementia Care & Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Dementia Care & Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Dementia Care & Management course: Module 01: Introduction to Dementia Module 02: Attitudes Toward Dementia Module 03: Awareness and Prevention of Dementia Module 04: Law, Ethics and Living with Dementia Module 05: Strategies and Cost Caring Dementia Module 06: Dementia and Brain Module 01: Introduction to Dementia 16:36 1: Introduction to Dementia 16:36 Module 02: Attitudes Toward Dementia 17:24 2: Attitudes Toward Dementia 17:24 Module 03: Awareness and Prevention of Dementia 17:03 3: Awareness and Prevention of Dementia 17:03 Module 04: Law, Ethics and Living with Dementia 16:46 4: Law, Ethics and Living with Dementia 16:46 Module 05: Strategies and Cost Caring Dementia 18:42 5: Strategies and Cost Caring Dementia 18:42 Module 06: Dementia and Brain 16:29 6: Dementia and Brain 16:29 Order Your Certificate 02:00 7: Order Your CPD Certificate 01:00 8: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Anyone interested in learning more about the topic is advised to take this Dementia Care & Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Cademy Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Venture into the dynamic world of youth work with our 'Youth Work Diploma' course. This comprehensive curriculum delves into the many facets of youth support, from the foundational principles to the vital nuances of social care and mental well-being. Furthermore, it elucidates the significance of safeguarding, the nuances of internet safety, the essence of effective communication, and the legal parameters in youth work. Learning Outcomes Comprehend the foundational principles and ethos of youth work. Understand the interplay between youth work and social care. Gain insights into the significance of mental health in youth support. Grasp the importance of safeguarding and internet safety measures. Learn the legal frameworks and guidelines in youth support. Why buy this Youth Work Diploma course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Youth Work Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Youth Work Diploma for? Aspiring youth support workers wanting a comprehensive introduction. Educators aiming to enhance their understanding of youth-related concerns. Parents seeking a better understanding of internet safety and mental well-being for young ones. Social workers wishing to integrate youth-centric approaches. Counsellors and therapists aiming to work with young individuals. Prerequisites This Youth Work Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Youth Work Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Youth Support Worker: £20,000 - £26,000 School Counsellor: £23,000 - £30,000 Youth Safeguarding Officer: £22,000 - £28,000 Youth Community Organiser: £19,000 - £25,000 Youth Internet Safety Advisor: £21,000 - £27,000 Youth Legal Advocate: £24,000 - £31,000 Course Curriculum Section 01: Introduction to Youth Work Module 01: Introduction to Youth Work 00:13:00 Module 02: Who are the Youth Workers? 00:11:00 Module 03: Youth Worker Role and Methods 00:20:00 Section 02: Youth Work and Responsibilities Module 04: Social Worker Guidelines 00:21:00 Module 05: Role as a Caregiver 00:23:00 Module 06: Health and Safety Responsibilities 00:50:00 Section 03: Youth Work and Social Care Module 07: Introduction to Health and Social Care 00:15:00 Module 08: Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 09: Social Influences 00:21:00 Section 04: Youth Work and Mental Health Module 10: Introduction to Mental Health 00:18:00 Module 11: Youth Work in Mental Health 00:25:00 Module 12: Social Attitudes to Mental Illness 00:15:00 Section 05: Youth Work and Safeguarding Module 13: Child Safeguarding 00:12:00 Module 14: Safeguarding Vulnerable Adults 00:25:00 Module 15: Understanding Abuse and Neglect 00:14:00 Section 06: Youth Work and Internet Safety Module 16: The Concept of Privacy and Appropriate Online Content 00:15:00 Module 17: Safe Use of Social Media 00:17:00 Module 18: Mobile Device Safety 00:18:00 Section 07: Youth Work and Importance of Communication Module 19: Communication and its Relevance 00:47:00 Module 20: Understanding the Importance of Communication in Care 00:17:00 Module 21: Teamwork and Casework Process 00:36:00 Section 08: Youth Work and Legalities Module 22: Legal Responsibilities 00:17:00 Module 23: Principles and Policies in Social Care Work 00:20:00 Module 24: Mental Health Legislation and Services 00:28:00 Module 25: Safeguarding Legislations 00:17:00 Module 26: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:48:00 Module 27: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00

Embrace a life of mental well-being with our comprehensive Mental Health and Wellbeing: Self Care course. This transformative journey will equip you with the knowledge and skills to nurture your mental health, cultivate resilience, and manage stress effectively, empowering you to thrive in all aspects of life. Delve into the fundamentals of mental health, exploring the factors that contribute to mental well-being and the challenges that can arise. Discover practical self-care strategies to enhance your emotional, psychological, and social well-being. Learn how to identify and manage stress, anxiety, and depression, empowering you to take control of your mental health. Learning Outcomes Gain a comprehensive understanding of mental health and wellbeing principles Identify the factors that contribute to mental wellness and emotional well-being Develop effective self-care strategies and techniques to manage stress and prevent burnout Cultivate mindfulness practices to enhance focus, reduce stress, and improve emotional regulation Implement self-compassion techniques to promote self-acceptance and positive self-esteem Develop strategies for building healthy relationships and fostering a supportive social network Why choose this Mental Health and Wellbeing: Self Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Mental Health and Wellbeing: Self Care course for? Individuals seeking to improve their mental health and overall well-being Anyone experiencing stress, anxiety, or low mood Individuals interested in learning effective self-care practices and techniques Those seeking to enhance their emotional resilience and coping mechanisms Anyone interested in cultivating mindfulness and self-compassion for personal growth Career path Psychotherapist (£40,000 - £60,000) Mental Health Counselor (£35,000 - £55,000) Life Coach (£30,000 - £50,000) Wellness Consultant (£30,000 - £50,000) Human Resources Specialist (£30,000 - £50,000) Social Worker (£30,000 - £50,000) Prerequisites This Strategic Approaches Mental Health and Wellbeing: Self Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Strategic Approaches Mental Health and Wellbeing: Self Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: About this Course Module 01: Introduction 00:02:00 Module 02: Why Self Care is Important? 00:05:00 Unit 02: Full Course Module 01: Defining Self Care 00:02:00 Module 02: Signs that Self Care is Needed 00:04:00 Module 03: Creating Your Own Self Care Plan 00:06:00 Module 04: Making Room for Self Care 00:09:00 Module 05: Setting Goals 00:06:00 Module 06: How to Get Goals Done 00:06:00 Module 07: Using a Timer 00:03:00 Module 08: Ideas to Create To-Do Lists 00:04:00 Module 09: 7 Ingredients for an Extraordinary Life 00:08:00 Module 10: Morning Rituals 00:05:00 Module 11: Mental Health Stress Test Exercise 00:03:00 Module 12: Mind Mapping Exercise 00:05:00 Module 13: Top Ten Self-care Activities Tutorial 00:02:00 Unit 03: Next Steps Module 01: Next Steps 00:02:00 Unit 04: Extra Content Module 01: Laura's Story - Watch how Self-care & coaching helped Laura to improve her life 00:02:00 Module 02: Multitasking vs Single tasking EXERCISE 00:05:00 Module 03: Why we all need to practice emotional first aid - Guy Winch 00:17:00 Assignment Assignment - Mental Health and Wellbeing: Self Care 00:00:00

Overview This comprehensive course on Nursing Assistant Diploma will deepen your understanding on this topic. After successful completion of this Nursing Assistant course you can acquire the required skills in this sector. This Nursing Assistant Diploma comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this Nursing Assistant course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the Nursing Assistant course. After successfully completing the Nursing Assistant course, you will be eligible for the certificate. Course Curriculum of Nursing Assistant Diploma Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Understanding Legal, Professional Standards of Practice, and Ethical Aspects of Health Care - Part 1 Module 04: Understanding Legal, Professional Standards of Practice, and Ethical Aspects of Health Care - Part 2 Module 05: Effective Communication in Nursing Module 06: Understanding the Growth and Development of Children Module 07: Safeguarding, Protection, and Welfare of Young Children Module 08: Health and Safety of Children in the Early Years Module 09: Nutrition and Healthy Food for Children Who is This course for? Aspiring Nursing Assistants in healthcare Individuals interested in child health and welfare Professionals transitioning to healthcare roles Those seeking foundational knowledge in nursing Learners focused on ethical and legal healthcare practices Requirements of Nursing Assistant Training Our Nursing Assistant Diploma | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path of Nursing Assistant Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to: Nursing Assistant Child Care Worker Healthcare Support Worker Community Care Assistant Paediatric Nursing Assistant Hospital Care Assistant And much more!

Overview This comprehensive course on Excel Pivot Tables will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Excel Pivot Tables comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Excel Pivot Tables. It is available to all students, of all academic backgrounds. Requirements Our Excel Pivot Tables is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 18 lectures • 00:47:00 total length •Excel Pivot Tables: 00:03:00 •Overview about Store Dataset: 00:02:00 •Data Insights: 00:02:00 •Sales Profit Summary: 00:03:00 •Highlight the Data: 00:01:00 •Unprofitable Products: 00:02:00 •Create Crosstabs: 00:02:00 •Select Regions for Unprofitable Products: 00:04:00 •Real Time Analytics and Insights: 00:02:00 •Search Data for States with Slicers: 00:06:00 •Finding Trends: 00:02:00 •Find Data for Specific Date: 00:04:00 •Reporting Made Easy: 00:02:00 •Generate Reports with Pivot Tables: 00:04:00 •Marketing Analytics: 00:02:00 •Target Your Advertisements: 00:05:00 •Become Analyst: 00:01:00 •Assignment - Excel Pivot Tables: 00:00:00

Overview This comprehensive course on Enterprise Risk Management and ISO 31000 Income will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Enterprise Risk Management and ISO 31000 Income comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Enterprise Risk Management and ISO 31000 Income. It is available to all students, of all academic backgrounds. Requirements Our Enterprise Risk Management and ISO 31000 Income is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 15 lectures • 02:13:00 total length •What is Risk and Risk Management?: 00:09:00 •Why Manage Risk?: 00:09:00 •Why Manage Risk?: 00:09:00 •Overview of ISO 31000 Principles, Framework and Process: 00:05:00 •Overview of COSO ERM 2013 Framework: 00:08:00 •Communication and Consultation: 00:05:00 •Establishing the Context: 00:03:00 •Risk Identification - Process and Tools: 00:16:00 •Risk Analysis - Process and Tools: 00:20:00 •Risk Evaluation - Process and Tools: 00:08:00 •Risk Treatment - Process and Tools: 00:12:00 •Monitoring and Review - Process and Tools: 00:09:00 •Risk Management Maturity and Aware Culture: 00:12:00 •Risk Managing Supply Chain Risk: 00:08:00 •Assignment - Enterprise Risk Management and ISO 31000: 00:00:00

Overview This comprehensive course on Machine Learning for Predictive Maps in Python and Leaflet will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Machine Learning for Predictive Maps in Python and Leaflet comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Machine Learning for Predictive Maps in Python and Leaflet. It is available to all students, of all academic backgrounds. Requirements Our Machine Learning for Predictive Maps in Python and Leaflet is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 33 lectures • 05:59:00 total length •Introduction: 00:10:00 •Python Installation: 00:04:00 •Creating a Python Virtual Environment: 00:07:00 •Installing Django: 00:09:00 •Installing Visual Studio Code IDE: 00:06:00 •Installing PostgreSQL Database Server Part 1: 00:03:00 •Installing PostgreSQL Database Server Part 2: 00:09:00 •Adding the settings.py Code: 00:07:00 •Creating a Django Model: 00:10:00 •Adding the admin.py Code: 00:21:00 •Creating Template Files: 00:10:00 •Creating Django Views: 00:10:00 •Creating URL Patterns for the REST API: 00:09:00 •Adding the index.html code: 00:04:00 •Adding the layout.html code: 00:19:00 •Creating our First Map: 00:10:00 •Adding Markers: 00:16:00 •Installing Jupyter Notebook: 00:07:00 •Data Pre-processing: 00:31:00 •Model Selection: 00:20:00 •Model Evaluation and Building a Prediction Dataset: 00:11:00 •Creating a Django Model: 00:04:00 •Embedding the Machine Learning Pipeline in the Application: 00:42:00 •Creating a URL Endpoint for our Prediction Dataset: 00:06:00 •Creating Multiple Basemaps: 00:09:00 •Creating the Marker Layer Group: 00:10:00 •Creating the Point Layer Group: 00:12:00 •Creating the Predicted Point Layer Group: 00:07:00 •Creating the Predicted High Risk Point Layer Group: 00:12:00 •Creating the Legend: 00:09:00 •Creating the Prediction Score Legend: 00:15:00 •Resource: 00:00:00 •Assignment - Machine Learning for Predictive Maps in Python and Leaflet: 00:00:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.