18390 Teaching courses in Kidsgrove delivered Online

Whether you are working as a market analyst or researcher, you will eventually feel the necessity of performing online surveys. It is a great way to collect data, opinions, responses and also valuable information, which cannot be obtained easily. This course will introduce professional data collection techniques, preparing questionnaires, design surveys, evaluate responses and formulate results. At the end of the course, you will be able to conduct surveys on your own and extract valuable information from the responses. If you are planning to start your profession as a market analyst, surveyor, academic researcher or independent researcher, then this is the best-suited course designed just for you. Course Highlights Online Surveying Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Online Surveying Training into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Online Surveying Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Online Surveying Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Online Surveying Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-01 Introduction to Online Surveys 01:00:00 Chapter-02 Identifying of Online Surveys 01:00:00 Chapter-03 Selecting the Right Surveys 01:00:00 Chapter-04 How to Pick the Right Surveys 00:30:00 Chapter-05 Way to Fill-Out Surveys 00:30:00 Chapter-06 Creating List of Online Survey Companies 01:00:00 Chapter-07 Tracking Your Surveys 00:30:00 Chapter-08 Conclusion 00:30:00 Mock Exam Mock Exam-Online Surveying Training 00:20:00 Final Exam Final Exam-Online Surveying Training 00:20:00

Reflexology is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Reflexology and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction 00:01:00 It doesn't matter how you learned to stimulate the points 00:03:00 What I mean by stimulating the areas more 00:04:00 How often should you treat someone 00:02:00 Your Two Pain Relieving Acupoints To Call Upon 00:05:00 6 the acupoints 00:07:00 Which reflexology charts to use? 00:02:00 Treating Specific Ailments Introduction to this section 00:01:00 Questioning The Client 00:11:00 What is the endocrine system? 00:02:00 The Circulatory System 00:03:00 A Look At High Blood Pressure/Hypertension 00:07:00 Treating High Blood Pressure/Hypertension 00:04:00 Headaches and Migraines 00:15:00 Treating Headaches/Migraines 00:02:00 Stress disorders/anxiety/worry 00:04:00 Treating Stress Disorders 00:03:00 Skin disorders 00:03:00 Skin disorders-The reflex zones 00:02:00 Skin disorders-The extra Points 00:07:00 Addictions 00:05:00 Insomnia 00:05:00 Treating Insomnia 00:02:00 The Digestive System 00:04:00 A Look At Irritable Bowel Syndrome(IBS) And Digestive Disorders 00:05:00 Treating IBS/ Digestive Problems 00:05:00 Arthritis-Let's take a look at the 3 most common types 00:02:00 Arthritis-Let's take a closer look 00:14:00 Arthritis-the reflex zones and acupressure points to stimulate 00:05:00 Menstrual problems/menopause 00:03:00 Treating Menstrual Problems 00:03:00 Respiratory disorders 00:04:00 Treating Respiratory Problems/Asthma 00:02:00 Treating Back, Neck And Other Musculoskeletal Pain The Musculoskeletal System 00:04:00 Neck Pain-What you need to know firstly 00:07:00 Neck Pain-The Reflex Zones On The Hands And Feet To Focus On 00:03:00 Neck Pain-The Treatment, The Points, The Exercises and Advice 00:08:00 Back pain-What you need to know firstly 00:05:00 Back Pain-The Reflex Zones On The Hands And Feet To Focus On 00:03:00 What to do for treating musculoskeletal pain in general 00:03:00 Congratulations! 00:01:00 Resources Resources - Reflexology 00:00:00

***With this Personal Development Training for Teachers, get a Personal Hygiene Course completely FREE and prevent yourself from being infected by Coronavirus and other contagious diseases.*** Personal Development Training for Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Personal Development Training for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 9 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Relationship Management in Classroom for Teachers Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Understanding Problems of Child Development for Teachers Factors That Influence Development 00:39:00 Problems of Infancy 00:19:00 Problems of Childhood 00:23:00 Problems of Adolescence 00:29:00 Advanced Diploma in Child Development Factors That Influence Development 00:39:00 Cognitive Development 00:25:00 Social and Emotional Development 00:44:00 Personality and Intellectual Development in Children 00:39:00 Stages of Language Development 00:29:00 Understanding Moral Development 00:20:00 Level 2 Certificate in Professional Supervision Skills Introduction Getting Started 00:01:00 Setting Expectations Setting Expectations 00:03:00 Setting Expectations Case Study 00:01:00 Setting Goals Setting Goals 00:06:00 Setting Goals Case Study 00:01:00 Assigning Work Assigning Work 00:04:00 Assigning Work Case Study 00:01:00 Degrees of Delegation Degrees of Delegation 00:03:00 Degrees of Delegation Case Study 00:01:00 Implementing Delegation Implementing Delegation 00:07:00 Implementing Delegation Case Study 00:01:00 Providing Feedback Providing Feedback 00:05:00 Providing Feedback Case Study 00:01:00 Managing Your Time Managing Your Time 00:05:00 Managing Your Time Case Study 00:01:00 Resolving Conflict Resolving Conflict 00:04:00 Resolving Conflict Case Study 00:01:00 Tips for Special Situations Tips for Special Situations 00:05:00 Tips for Special Situations Case Study 00:01:00 A Survival Guide for the New Supervisor A Survival Guide For The New Supervisor 00:03:00 A Survival Guide For The New Supervisor Case Study 00:01:00 Wrapping Up Wrapping Up 00:01:00 Classroom Management Training for Teachers Introduction to Teach Like a Champion Introduction Teach Like a Champion 00:10:00 Classroom Management How to Avoid Students Disrupting the Class 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:10:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Assessments and Grading Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Relationship Management Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:06:00

Overview This comprehensive course on Skin Care Treatment will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Skin Care Treatment comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online quiz, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Skin Care Treatment. It is available to all students, of all academic backgrounds. Requirements Our Skin Care Treatment is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 16 lectures • 06:19:00 total length •Skin Anatomy: 00:26:00 •Skin Nutrients: 00:32:00 •Skin Care for Different Skin Types: 00:26:00 •Skin Care for Different Ethnicities: 00:24:00 •Reducing Ageing Effects: 00:29:00 •Hair Removal Examined: 00:27:00 •Diagnosis of Skin Disease: 00:21:00 •Eczema: 00:33:00 •Keratinising and Papulosquamous Disorders: 00:26:00 •Skin Infections: 00:27:00 •Remedies for Acne Prone Skin: 00:25:00 •Seasonal Skin Care: 00:25:00 •Effect of the Sun and Its' Remedies: 00:18:00 •Mock Exam - Skin Care Treatment: 00:20:00 •Final Exam - Skin Care Treatment: 00:20:00 •Order Your Certificate: 00:00:00

Overview Level 3 Diploma in Anatomy and Physiology of Human Body Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 3 Diploma in Anatomy and Physiology of Human Body Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Level 3 Diploma in Anatomy and Physiology of Human Body Module 01: The Chemistry of Cells The Chemistry of Cells 00:27:00 Module 02: Cells Cells 00:16:00 Module 03: Cell Division Cell Division 00:19:00 Module 04: Replication and Metabolism Replication and Metabolism 00:20:00 Module 05: Human Tissues Human Tissues 00:25:00 Module 06: Skin Skin 00:16:00 Module 07:Human Skeletal System Human Skeletal System 00:21:00 Module 08: The Muscular System The Muscular System 00:17:00 Module 09: Skeletal Muscle Fibre Skeletal Muscle Fibre 00:22:00 Module 10: Nervous System Nervous System 00:31:00 Module 11: The Brain The Brain 00:23:00 Module 12: Nervous System-Spinal Cord and Spinal Nerves Nervous System-Spinal Cord and Spinal Nerves 00:15:00 Module 13: Nervous System - Autonomic Nervous System and Cranial Nerves Nervous System - Autonomic Nervous System and Cranial Nerves 00:31:00 Module 14: Nervous System-The Eyes Nervous System-The Eyes 00:15:00 Module 15: Nervous System-The Ears, Hearing, and Equilibrium Nervous System-The Ears, Hearing, and Equilibrium 00:14:00 Module 16: Nervous System-Memory Nervous System-Memory 00:19:00 Module 17: Sensory Systems Sensory Systems 00:23:00 Module 18: Cardiovascular System Cardiovascular System 00:25:00 Module 19: Blood Blood 00:27:00 Module 20: Lymphatics Lymphatics 00:20:00 Module 21: Immune System Immune System 00:26:00 Module 22: Digestive System Digestive System 00:22:00 Module 23: Respiratory System Respiratory System 00:16:00 Module 24: Urinary System Urinary System 00:16:00 Module 25: Male Reproductive System Male Reproductive System 00:32:00 Module 26: Female Reproductive System Female Reproductive System 00:33:00

Overview Start an exciting career in the restaurant and catering industry with the Retail Strategy course. This Retail Strategy course will teach you all the fundamentals of the restaurant and catering industry. This course has got you all covered, from customer service best practices to restaurant branding. It will equip you with all the essential skills you need to deal with customer complaints, implement upselling strategies and more. Enrol today into the Retail Strategy course and learn about the restaurant and catering industry at a pace that suits you best. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Strategy. It is available to all students, of all academic backgrounds. Requirements Our Retail Strategy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc. Course Curriculum 18 sections • 18 lectures • 05:04:00 total length •Introduction to Retail Management: 00:22:00 •Retail Strategy: 00:13:00 •Retail Buying and Merchandising: 00:17:00 •Retail Pricing: 00:32:00 •Supply Chain Management in Retailing: 00:14:00 •The Sales Process and Dealing with Customers at the Checkout: 00:12:00 •Importance of Consumer Behaviour: 00:12:00 •Taking Trends and Targeting Customers Effectively: 00:13:00 •The Importance of Communicating with Customers: 00:20:00 •Choosing a Retail Location: 00:14:00 •Retail Psychology: 00:13:00 •Negotiate the Right Deal with Suppliers: 00:12:00 •Develop Store Security Procedures: 00:16:00 •Management Skills for Leading Your Team: 00:17:00 •Selling in Multiple Channels: 00:23:00 •Retail Brand Management: 00:16:00 •Health & Safety for Retail Stores: 00:23:00 •Consumer Rights Act: 00:15:00

In today's fast-paced world, resilience is more than just a buzzword-it's a crucial skill for thriving amidst life's challenges. Our Resilience Online Training is meticulously designed to empower you with the tools and strategies necessary to build, enhance, and sustain resilience in both personal and professional arenas. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Resilience Online Training course helps learners understand and build resilience in their lives. Participants will explore the core elements that make up resilience and discover various strategies to enhance it. The course teaches how to develop mental toughness, allowing individuals to stay strong and focused during challenging times. Learners will gain practical skills for coping with adversity and setbacks, improving their emotional resilience and overall well-being. Additionally, the course covers techniques for maintaining a positive outlook and promoting resilience in both personal and professional settings. By the end of the course, participants will be better equipped to handle stress, adapt to changes, and thrive in the face of difficulties. Course Curriculum Module 01: The Pillars of Resilience Module 02: Pathways to Resilience Module 03: Training for Resilience Module 04: Mental Toughness & Resilience Module 05: Promoting Emotional Resilience CASMT Module 06: Resilience - Dealing with Adversity and Setbacks Learning Outcomes: Understand the core concepts of the pillars of resilience. Identify various pathways to build and strengthen resilience. Develop effective training methods to enhance resilience. Explore the relationship between mental toughness and resilience. Promote emotional resilience using the CASMT approach. Learn strategies for dealing with adversity and setbacks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal growth and resilience. Managers wanting to support resilient teams. Educators teaching resilience skills. Coaches working with clients on resilience. Mental health practitioners enhancing resilience in clients. Career path Resilience Coach Mental Health Support Worker Employee Wellness Coordinator HR Manager Life Skills Instructor Education Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, resilience is more than just a buzzword-it's a crucial skill for thriving amidst life's challenges. Our Resilience Online Training is meticulously designed to empower you with the tools and strategies necessary to build, enhance, and sustain resilience in both personal and professional arenas. Key Features: CPD Certified Developed by Specialist Lifetime Access The Resilience Online Training course helps learners understand and build resilience in their lives. Participants will explore the core elements that make up resilience and discover various strategies to enhance it. The course teaches how to develop mental toughness, allowing individuals to stay strong and focused during challenging times. Learners will gain practical skills for coping with adversity and setbacks, improving their emotional resilience and overall well-being. Additionally, the course covers techniques for maintaining a positive outlook and promoting resilience in both personal and professional settings. By the end of the course, participants will be better equipped to handle stress, adapt to changes, and thrive in the face of difficulties. Course Curriculum Module 01: The Pillars of Resilience Module 02: Pathways to Resilience Module 03: Training for Resilience Module 04: Mental Toughness & Resilience Module 05: Promoting Emotional Resilience CASMT Module 06: Resilience - Dealing with Adversity and Setbacks Learning Outcomes: Understand the core concepts of the pillars of resilience. Identify various pathways to build and strengthen resilience. Develop effective training methods to enhance resilience. Explore the relationship between mental toughness and resilience. Promote emotional resilience using the CASMT approach. Learn strategies for dealing with adversity and setbacks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal growth and resilience. Managers wanting to support resilient teams. Educators teaching resilience skills. Coaches working with clients on resilience. Mental health practitioners enhancing resilience in clients. Career path Resilience Coach Mental Health Support Worker Employee Wellness Coordinator HR Manager Life Skills Instructor Education Specialist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview This comprehensive course on Property Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Property Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Property Management. It is available to all students, of all academic backgrounds. Requirements Our Property Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 10 lectures • 02:26:00 total length •Module 1 - Introduction to Property Management: 00:12:00 •Module 2 - The Role and Responsibilities of a Property Manager: 00:11:00 •Module 3 - Listing Properties and Marketing: 00:25:00 •Module 4 - The Letting Process and Tenancy Agreement: 00:32:00 •Module 5 - The Property Management Process: 00:32:00 •Module 6 - Keeping Tenants Long Term: 00:10:00 •Module 7 - Regulations of Property Management: 00:11:00 •Module 8 - Changes in the UK Property Market: An Opportunity: 00:13:00 •Recommended Readings - Property Management: 00:00:00 •Assignment - Property Management: 3 days

If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.