18628 Teaching courses in Evesham delivered Online

Introduction Making a great first impression can be a game-changer, and your self-introduction plays a crucial role in this. It’s not just about stating who you are but presenting yourself in a way that captures attention and fosters connections. Whether you're stepping into a job interview or mingling at a party, a well-structured self-introduction can make all the difference. Understanding Your Audience Identifying Your Audience Before you craft your introduction, it's essential to understand who you're speaking to. Are you addressing colleagues in a corporate setting, potential clients, or new acquaintances at a social event? Knowing your audience helps tailor your message to their interests and expectations. Tailoring Your Message to the Audience Different audiences require different approaches. For a professional audience, focus on your career achievements and skills. For a social setting, you might emphasize hobbies or personal interests. Adapting your message ensures relevance and keeps your audience engaged. Crafting Your Introduction Key Elements of a Self-Introduction A solid introduction typically includes: Name and Current Role: Start with who you are and what you do. This sets the context for your audience. Relevant Background Information: Share a bit about your background that adds value to the conversation. Unique Selling Points: Highlight what makes you unique or what you bring to the table. Structuring Your Introduction for Clarity Organize your introduction in a logical flow. Start with your name, move on to your current role, share relevant background information, and end with your unique selling points. This structure ensures your introduction is clear and impactful. The Power of a Strong Opening Creating a Memorable Hook Capture your audience's attention right from the start. Use a compelling hook, such as an intriguing fact about yourself, a brief anecdote, or a relevant quote. A strong opening piques curiosity and draws your audience in. Using Anecdotes or Quotes Incorporating a brief story or a quote can make your introduction more engaging and memorable. Choose anecdotes that reflect your personality or achievements, and quotes that resonate with your message. Building Your Narrative Crafting a Compelling Story People connect with stories. Weave a narrative around your experiences, challenges, and successes. This approach makes your introduction more relatable and interesting. Highlighting Achievements and Experiences Focus on significant achievements and experiences that align with the context of your introduction. This helps establish credibility and shows what you bring to the table. Keeping It Concise Importance of Brevity While it’s tempting to share every detail, brevity is key. Aim for a concise introduction that covers the essentials without overwhelming your audience. A brief, well-crafted introduction is often more effective than a lengthy one. Techniques for Staying on Point To stay on point, practice your introduction and focus on the most relevant information. Avoid tangents and ensure every part of your introduction adds value. Engaging with Your Audience Asking Questions Engage your audience by asking questions or inviting them to share their thoughts. This interaction not only makes your introduction more engaging but also fosters a two-way conversation. Inviting Interaction Encourage dialogue by showing interest in your audience’s responses or reactions. This approach helps build connections and makes your introduction more dynamic. Non-Verbal Communication Body Language Tips Non-verbal cues play a significant role in communication. Maintain good posture, use open gestures, and avoid crossing your arms. Your body language should complement your verbal introduction. The Role of Eye Contact Maintaining eye contact shows confidence and helps build trust with your audience. It demonstrates engagement and sincerity in your introduction. Tailoring Your Introduction for Different Settings Professional Settings In professional settings, focus on your career achievements, skills, and professional interests. Be formal and concise, and ensure your introduction aligns with the context of the meeting or event. Social Gatherings For social gatherings, highlight personal interests, hobbies, or interesting facts about yourself. This helps create a friendly atmosphere and fosters personal connections. Virtual Introductions In virtual settings, ensure your introduction is clear and engaging despite the lack of physical presence. Use visual aids if possible, and maintain a positive and professional tone. Practicing Your Delivery Rehearsing Your Introduction Practice your introduction to build confidence and ensure smooth delivery. Rehearse in front of a mirror or with friends to refine your approach and timing. Adapting to Feedback Be open to feedback and adjust your introduction based on what resonates best with your audience. Continuous improvement helps keep your introduction fresh and effective. Common Mistakes to Avoid Overloading with Information Avoid overwhelming your audience with too much information. Focus on key points and keep your introduction relevant to the context. Being Too Vague or Generic Generic introductions can be forgettable. Be specific and highlight unique aspects of your background or achievements to stand out. Using Visual Aids Enhancing Your Introduction with Slides or Props In some settings, visual aids can enhance your introduction. Use slides or props to highlight key points or add visual interest. Ensure they support your message without overshadowing it. When and How to Use Visual Aids Effectively Only use visual aids when they add value to your introduction. Keep them simple and relevant, and practice using them smoothly in your delivery. The Role of Confidence Building Self-Confidence Confidence can be built through practice and preparation. Know your material, rehearse regularly, and adopt a positive mindset to boost your confidence. Projecting Confidence Through Speech Your tone, pace, and clarity of speech reflect your confidence. Speak clearly, at a steady pace, and with enthusiasm to convey confidence effectively. Feedback and Improvement Seeking Constructive Feedback Request feedback from trusted friends or colleagues to gain insights into how your introduction is received. Use this feedback to make improvements. Continuously Refining Your Introduction Refine your introduction based on feedback and personal experiences. Regular updates ensure your introduction remains relevant and impactful. Conclusion Crafting a powerful self-introduction is both an art and a skill. By understanding your audience, structuring your message clearly, and practicing your delivery, you can make a memorable first impression. Remember to tailor your introduction for different settings, engage with your audience, and continually refine your approach. With these strategies, you'll be well-equipped to introduce yourself effectively in any situation. FAQs 1. What should be included in a professional self-introduction? Include your name, current role, key achievements, and relevant skills. Tailor it to the context of the professional setting. 2. How long should my self-introduction be? Aim for 30-60 seconds. It should be concise yet comprehensive enough to convey your key points. 3. How can I make my introduction more engaging? Use a memorable hook, incorporate personal anecdotes, and engage your audience with questions or interactive elements. 4. What are common mistakes to avoid in a self-introduction? Avoid being too vague, overloading with information, or appearing uninterested. Focus on relevance and clarity. 5. How can I improve my self-introduction over time? Seek feedback, practice regularly, and refine your introduction based on experiences and audience reactions.

Equip managers and supervisors with the knowledge and skills to address and prevent sexual harassment in the workplace. Delve into the various aspects of sexual harassment, from its definition to recognizing and effectively managing instances. Learn about policies, procedures, and strategies that promote a safe and respectful work environment. Learning Outcomes: Understand the concept and implications of sexual harassment. Differentiate between various types of sexual harassment. Recognize signs and behaviors indicative of sexual harassment. Explore workplace policies and procedures for handling such cases. Develop effective strategies to address and prevent sexual harassment. Learn how to foster a respectful and inclusive work culture. Acquire communication skills to address incidents with sensitivity. Gain insights into legal and ethical considerations surrounding sexual harassment. Why buy this Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT)?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) course is ideal for Managers and supervisors responsible for employee well-being. HR professionals seeking to strengthen workplace policies. Business owners aiming to cultivate a harassment-free environment. Individuals interested in promoting safe and inclusive workplaces. Prerequisites This Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Human Resources Manager - Average Earnings: £30,000 - £60,000 per year. Employee Relations Specialist - Average Earnings: £25,000 - £50,000 per year. Training and Development Manager - Average Earnings: £30,000 - £60,000 per year. Workplace Diversity and Inclusion Officer - Earnings Vary Depending on Organization. Legal Consultant Specializing in Employment Law - Earnings Vary Depending on Client Base. Course Curriculum Module 01: What is Sexual Harassment? What is Sexual Harassment? 00:12:00 Module 02: Types of Sexual Harassment Types of Sexual Harassment 00:12:00 Module 03: Recognising Sexual Harassment in the Workplace Recognising Sexual Harassment in the Workplace 00:12:00 Module 04: Policies and Procedures Policies and Procedures 00:11:00 Module 05: How to Deal with Sexual Harassment in the Workplace? How to Deal with Sexual Harassment in the Workplace? 00:14:00 Assignment Assignment - Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) 00:00:00

Do you participate in English-language meetings? Do you got to prepare an agenda in English? And is English your second language? This course is specifically for non-native English speakers needing skills in planning and participating in meetings.

Description Language cannot be confined within boundaries. It flies like your dream and desire. Most often you feel a deep urge to learn different language especially German when you want to spend your holiday in that place. But your lacking of German language creates a phobia that you cannot communicate with them that may be a cause your ravishment. Don't worry. You may look at German Language Level 2 course that can assist you to elevate your phobia. The course will assist you to learn language structure, effective daily used vocabularies, and common sentence structure to communicate with people based on situation. The course provides you with some logical techniques that attract you to learn German with lots of fun. It enables you to makes the exact sentences what you actually want to express in front of audience. The repetition method of practicing never let you forget your learning. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? German Language Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our German Language Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Promo video FREE 00:02:00 Introduction 00:05:00 Lesson: 01 Lesson 1a 00:03:00 Lesson 1b 00:03:00 Lesson 1c 00:05:00 Lesson 1d 00:04:00 Lesson: 02 Lesson 2a 00:04:00 Lesson 2b 00:04:00 Lesson 2c 00:03:00 Lesson 2d 00:05:00 Lesson 2e 00:04:00 Lesson 2f 00:03:00 Lesson: 03 Lesson 3a 00:03:00 Lesson 3b 00:04:00 Lesson 3c 00:03:00 Lesson 3d 00:06:00 Lesson 3e 00:04:00 Lesson 3f 00:03:00 Lesson 3g 00:03:00 Lesson: 04 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:03:00 Lesson 4h 00:03:00 Lesson 4i 00:04:00 Lesson: 05 Lesson 5a 00:04:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:03:00 Lesson 5e 00:03:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:03:00 Lesson 5j 00:04:00 Lesson: 06 Lesson 6a 00:03:00 Lesson 6b 00:03:00 Lesson 6c 00:03:00 Lesson 6d 00:03:00 Lesson 6e 00:03:00 Lesson 6f 00:04:00 Lesson 6g 00:04:00 Lesson: 07 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:03:00 Lesson 7e 00:03:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:03:00 Lesson 7i 00:02:00 Lesson 7j 00:03:00 Lesson: 08 Lesson 8a 00:03:00 Lesson 8b 00:03:00 Lesson 8c 00:03:00 Lesson 8d 00:03:00 Lesson 8e 00:03:00 Lesson 8f 00:03:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:03:00 Lesson 8j 00:03:00 Lesson 8k 00:04:00 Lesson: 09 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:04:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:03:00 Lesson 9g 00:05:00 Resources Resources-German Language Level 2 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In today's modern world, timeless beauty and anti-ageing care have become more than just cosmetic enhancements-they're essential aspects of personal care and professional grooming. Learning about anti-ageing and blemish care is crucial because it equips you with the skills to maintain flawless, youthful skin, which is highly valued in both personal and professional settings. By mastering these techniques, you'll enhance your daily life by boosting confidence and self-esteem. Professionally, possessing expertise in beauty treatments opens doors to lucrative job opportunities in the UK's thriving beauty industry. Salaries can range significantly, with skilled practitioners commanding competitive earnings. The demand for skincare specialists is on the rise, as people increasingly prioritize appearance and self-care, with the sector growing steadily by double-digit percentages annually. Enrolling in this course not only enriches your beauty regimen but also prepares you for a promising career in an expanding field where your expertise in beauty will be highly sought after and valued. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Anti-Ageing and Blemish Care Module 02: Cleansing for Flawless Skin Module 03: Makeup and Skincare Module 04: Moisturising for Ageless Skin Module 05: Serums and Their Benefits Module 06: Achieving Spot-Free Skin Module 07: Eye Care for Timeless Beauty Module 08: Masks, Facials, and Weekly Rehab Module 09: The Bare Minimum Routine Module 10: Advanced Techniques and Additional Considerations Learning Outcomes: Attain a profound understanding of anti-ageing and blemish care essentials. Master the art of flawless skin through effective cleansing practices. Discover the symbiotic relationship between makeup and skincare for enchanting beauty. Nourish your skin to perfection with moisturising techniques for age-defying results. Unleash the power of serums, harnessing their benefits for radiant skin. Achieve spot-free perfection through dedicated skincare routines for blemish-free confidence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Timeless Beauty: ANTI-AGEING & BLEMISH Care course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Timeless Beauty: ANTI-AGEING & BLEMISH Care. Moreover, this course is ideal for: Individuals aspiring to defy time and embrace ageless beauty. Beauty enthusiasts seeking the artistry behind flawless skin techniques. Those keen on enhancing their skincare regimen for optimal results. Anyone desiring to unlock the secrets of captivating eye care. Individuals yearning to elevate their self-care routine with advanced techniques. Requirements There are no requirements needed to enrol into this Timeless Beauty: ANTI-AGEING & BLEMISH Care course. We welcome individuals from all backgrounds and levels of experience to enrol into this Timeless Beauty: ANTI-AGEING & BLEMISH Care course. Career path After finishing this Timeless Beauty course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Timeless Beauty are: Beauty Therapist - £18K to 25K/year. Skincare Specialist - £20K to 30K/year. Cosmetic Sales Representative - £18K to 25K/year. Beauty Advisor - £17K to 23K/year. Spa Manager - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 3 Days 18 CPD hours This course is intended for Developed for IT Professionals interested in learning how to manage Citrix Endpoint Management on-premises or cloud environments using leading practices. Potential students include Administrators and Implementers. Overview How to manage a Citrix Endpoint Management implementation in a On-premises or cloud environment How to perform common enterprise mobility management tasks and mobile application managementUnderstand the device enrollment processHow to perform monitoring, troubleshooting, and reporting on a Citrix Endpoint Management Enterprise solution Students will explore how to manage Citrix Endpoint Management in this course. Venture into the cloud as students learn to manage devices, apps, and users. Students will learn how the architecture, management, and communication flow function with Citrix Endpoint Management Service and how they can fit their organization?s needs. Students will learn how to administer their Citrix Endpoint Management environment and how to support your end users, as well as working with applications and securing a variety of endpoints. Introduction to Citrix Endpoint Management Citrix Endpoint Management Features Citrix Cloud and Citrix Endpoint Management Citrix Endpoint Management User Experience and Security Citrix Endpoint Management Entitlements Citrix Endpoint Management Architecture Citrix Endpoint Management Prerequisites Citrix Endpoint Management Server Citrix Endpoint Management and Microsoft Intune Apple APNs and Google Firebase Cloud Messaging MDX Architecture and Features Cloud Components Cloud Component Overview Onboarding and Access Cloud Connector and Cloud Resource Locations Cloud Migration Cloud Updates and Features Common Device Management Tasks Administrative Console Overview Delivery Groups Device Policies Device Enrollment Enrollment Methods iOS Device Enrollment Android Device Enrollment Windows 10 Enrollment Other Devices Managing Device Security Security Policies Automated Actions Android for Work ActiveSync Filtering Shared Devices Working with Apps Application Integration Citrix Endpoint Management Productivity Apps Application Security with MDX 3rd Part Applications Integrating Citrix Content Collaboration Citrix Content Collaboration Overview Integrating Citrix Endpoint Management with Content Collaboration Content Collaboration Workflows Maintaining and Troubleshooting Maintaining Citrix Endpoint Management Maintaining Certificates Troubleshooting Citrix Gateway (formerly NetScaler Gateway) Troubleshooting Tools for Citrix Productivity Apps Firewall Issues Monitoring and Reporting Monitoring and Reporting of Devices Monitoring and Reporting of Citrix Content Collaboration Additional course details: Nexus Humans CEM-205 Manage Citrix Endpoint Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CEM-205 Manage Citrix Endpoint Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Step into the enchanting world of Beauty Therapy, where the artistry of transformation meets the science of rejuvenation. Uncover the magic within each module as you embark on a journey through the fundamentals, laying the groundwork for an exquisite mastery. Dive into the intricate world of skin analysis and facial treatments, where every touch is a brushstroke painting a canvas of radiant beauty. Harness the secrets of makeup artistry, turning faces into captivating stories, each one uniquely told. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Explore the delicate dance of nail care and the elegance of manicure-pedicure techniques, bringing sophistication to fingertips. Journey into the realm of hair care and styling, discovering the alchemy of tresses that define personal beauty. Conclude with the finesse of hair removal and body treatments, mastering the art of pampering. This isn't just a course; it's a transformative experience that unveils the artist within you, creating a narrative of beauty, confidence, and self-expression. Join us on this odyssey where each module is a brushstroke, and your canvas is a world of boundless beauty. Course Curriculum Module 01: Essential Beauty Mastery Module 02: Luminous Skin: Analysis and Facial Elegance Module 03: Cosmic Canvas: Mastering Makeup Artistry Module 04: Elegance at Your Fingertips: Nail Care Extravaganza Module 05: Tress Tales: Hair Care and Styling Odyssey Module 06: Silken Essence: Hair Removal and Body Bliss Learning Outcomes: Master the foundational principles shaping the artistry of Beauty Therapy. Analyze and enhance skin health through advanced facial treatments and analysis. Acquire expertise in makeup artistry for versatile and personalized cosmetic applications. Perfect nail care and manicure-pedicure techniques for aesthetic hand and foot treatments. Explore hair care and styling techniques, mastering the craft of hair transformations. Develop proficiency in hair removal and body treatments, offering comprehensive beauty services. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring beauty therapists seeking a comprehensive foundation in beauty techniques. Makeup enthusiasts aiming to elevate their skills in professional makeup artistry. Individuals with a passion for nail care and grooming techniques. Hairstylists looking to expand their repertoire with advanced hair care and styling. Skincare specialists interested in broadening their expertise to include body treatments. Career path Beauty Therapist Makeup Artist Nail Technician Hair Stylist Skincare Specialist Beauty Salon Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to step into a supervisory role or enhance your existing skills? Our comprehensive Supervisor Training course is designed to equip you with the knowledge and tools necessary to excel in any supervisory position. Whether you're a new supervisor or looking to refine your leadership abilities, this course will provide you with the essential skills to manage teams effectively, communicate efficiently, and handle the challenges of supervision with confidence. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Supervisor Training curriculum, learners will gain essential skills to effectively manage and lead teams. They will understand the important role of supervision and develop crucial communication skills needed to convey ideas clearly and build strong relationships with employees. The training covers effective methods for managing and guiding employees, including recruitment and dismissal processes. Learners will also learn strategies for handling conflicts that may arise in the workplace, promoting a harmonious work environment. Additionally, they will be trained in cybersecurity practices, ensuring they understand how to protect company and employee data. This curriculum provides interactive training tailored for new supervisors, equipping them with practical knowledge and tools to succeed in their roles and contribute positively to organizational growth and success. Course Curriculum Module 01: Fundamentals of Supervisor Training Module 02: Understanding the Role of Supervision Module 03: Essential Skills in Supervision Module 04: Communication Skill Development Module 05: Employee Management Module 06: Recruitment and Dismissal Module 07: Conflict Management Module 08: Interactive Training for New Supervisors Module 09: Cybersecurity for Employees Learning Outcomes: Understand fundamentals of supervision and its importance in organizations. Develop essential communication skills for effective supervisory roles. Manage employee performance and conduct recruitment and dismissal procedures confidently. Resolve conflicts in the workplace using effective conflict management strategies. Equip new supervisors with interactive training techniques for successful onboarding. Implement cybersecurity practices to ensure employee data protection and organizational security. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? New supervisors seeking foundational skills in management and leadership. Experienced employees transitioning into supervisory roles for career advancement. HR professionals involved in recruitment, employee management, and conflict resolution. Managers aiming to enhance their communication and supervision skills. Individuals interested in understanding the responsibilities of a supervisor. Career path Operations Supervisor Team Leader Shift Manager HR Supervisor Department Manager Office Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations