17523 Teaching courses delivered On Demand

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Be the workplace imperative and make your dealings smooth via this Active Listening course.Active Listening involves the concentrating

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Description: In the modern global business environment, e-commerce shakes the foundation of most industries, leads to entirely new kinds of business, and directly affects both our careers and the way we live. This Level 2 Certificate in E-Commerce Management will teach entrepreneurs how to develop market and manage an e-commerce business, and give you a crucial advantage in today's competitive market. You will learn the terms of e-commerce and m-commerce, how to develop an e-commerce business plan, evaluate e-commerce software options, and much more. So, if you want to build up your career with e-commerce management you should join this course. Learning Outcomes: Describe what the terms e-commerce and m-commerce mean Develop an e-commerce business plan Evaluate e-commerce software options Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process Test, launch, and update your e-commerce site Design engaging, responsive web content Understand e-commerce payment options and choose appropriate options for your site Use appropriate tools to track key e-commerce metrics Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management Create a marketing plan with all the essential elements Market your online store using social media and other appropriate channels Use discounts and promotions to market your e-commerce business Understand what security and privacy issues face e-commerce businesses and handle customers' information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in E-Commerce Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in E-Commerce Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 2 Certificate in E-Commerce Management - Updated Version Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing & Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Level 2 Certificate in E-Commerce Management - Old Version Course Overview 00:05:00 Getting to Know E-Commerce 00:30:00 E-Commerce Building Blocks 00:30:00 Software Options and Solutions 00:15:00 Building Your Online Store 01:00:00 The Finishing Touches 00:15:00 Creating an Engaging User Experience 00:15:00 M-Commerce 00:15:00 E-Commerce Analytics 00:30:00 Supporting Your E-Commerce Business 00:15:00 Marketing Your E-Commerce Business 00:30:00 Security and Fraud Awareness 00:15:00 Rules and Regulations 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview A beautifully crafted soap not only maintain your hygiene but also soothes your mind and lift your mood. Learn how you can make customized soaps from this Natural Homemade Soap Making Course and make soap commercially. This Natural Homemade Soap Making Course will give you a clear understanding of how you can establish your soap making business. You will familiarize yourself with different types of soap, their criteria and their benefits. You will learn about the ingredients you need to make luxury soaps, skills to make customized soap with minimum equipment and discover the range of oils and colors you can use. This course will teach you how you can create your recipe and brand and provide you with the skills you need to make specialty soaps. The easily understandable module will familiarize you with various soap making techniques and help you determine your own soap making strategy. Learn soap making from this Natural Homemade Soap Making Course today and amaze people with your skill. Learning Outcomes Learn about the importance of soap as a luxury and hygiene product Know about different types of soap that are available in market Familiarize with the ingredients needed to manufacture soap Learn how to make soap with minimum equipment and tools Discover the range of oil and color that can be used to create soap Be able to mold soaps into different colors and shapes Create your own recipe and brand of soap Gain the skill to make specialized and customized soap Learn about the steps of establishing your own soap business Who is this course for? This Natural Homemade Soap Making Course is ideal for those who want to learn about the soap making process and establish their own soap making business. This course will teach you the process of soap making with step by step lessons. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Natural Homemade Soap Making Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Small Business Owners Craftsperson's Cleaning Specialists Beauty Consultants Home-based Salespersons Module 01: Introduction to Soap Making Introduction to Soap Making 00:16:00 Module 02: Types of Soaps Types of Soaps 00:17:00 Module 03: Soap Making Ingredients Soap Making Ingredients 00:27:00 Module 04: Equipment for Soap Making Equipment for Soap Making 00:23:00 Module 05: Different Ways to Make A Soap: Part-1 Different Ways to Make A Soap: Part-1 00:15:00 Module 06: Different Ways to Make A Soap: Part-2 Different Ways to Make A Soap: Part-2 00:18:00 Module 07: Understanding Oil Choices Understanding Oil Choices 00:26:00 Module 08: Playing with Colours Playing with Colours 00:26:00 Module 09: Make Your Own Soap Bars: Part-1 Make Your Own Soap Bars: Part-1 00:23:00 Module 10: Make Your Own Soap Bars: Part-2 Make Your Own Soap Bars: Part-2 00:28:00 Module 11: Special Soap Recipes Special Soap Recipes 00:29:00 Module 12: Soaps for Other Purposes Soaps for Other Purposes 00:18:00 Module 13: Tips, Tricks and Precautions Tips, Tricks and Precautions 00:22:00 Module 14: Troubleshooting Troubleshooting 00:17:00 Module 15: Frequently Faced Confusions Frequently Faced Confusions 00:22:00 Module 16: Open for Business Open for Business 00:13:00 Module 17: Selling Your Beautiful Handmade Soaps Selling Your Beautiful Handmade Soaps 00:18:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you want to increase your reading speed? Are you looking forward to becoming a professional reader? If your answer is yes to the above-stated question, then enrol now without any further delay. Description: What could be an exciting complicated task for the brain? It is reading, as it strengthens brain connections and also builds new relationships. It also helps in improving concentration. Individuals use different styles of readings for various purposes like skimming, scanning and critical reading. This mastery reading course will teach you about the speed reading techniques. You will also learn about the different reading methods. You will also learn about the reasons that make your reading slow.  Who is the course for? For professional who are ready to earn money and increase productivity. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Mastering Reading would be beneficial for the following careers: Librarian. Book reviewer. Literary agent. Writer. Editor. Audiobook narrator. Teacher. Book archivist. Scriptwriter. Book translator. Mastering Reading Introduction 01:00:00 Before Speed Reading 01:00:00 How People Read 01:00:00 Radically Increasing Your Reading Speed 01:00:00 Suggestions for Improving Speed and Effectiveness 01:00:00 Human Mind and Vocalization 01:00:00 Getting the Main Idea 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Mastering Reading 00:20:00 Final Exam Final Exam- Mastering Reading 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you new to mac? Want to learn how to operate a mac? Want to learn the tips and tricks of having fun with mac? If yes then enrol now to benefit the most out of this course. Description: This course is designed for individuals who are willing to switch from PC to Mac. Mac is continuously bringing up more inventive thoughts to incorporate into the present elements available. In this course, you will have an overview of the Mac desktops and the features that makes it more convenient then other systems. In this course, you will learn how to operate mac using the simplest method. You will also learn about networking process for Mac and how can user network 2 or more macs without any underlying issues usually related to other networking practices. Through this course, you will learn about many other interesting things you can do easily. Our professional, as well as experienced tutors, will make this course more fun and informative. Who is the course for? This course is designed for individuals who are interested in exploring the benefits of using MAC. It is also beneficial for the graphic designers as Mac system is preferable for handling the graphic software. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: MAC Operating Course is a useful qualification to possess, and would be beneficial for the following careers: Mac operator. Production artist. Pre-press technician. Graphics designer. Creative art worker. Gamers. Video editors. Chapter-01 Introduction to Mac 01:00:00 Chapter-02 Features of Mac Desktops 01:00:00 Chapter-03 Networking System of Mac 01:00:00 Chapter-04 Types of Mac 01:00:00 Chapter-05 Mac your way to cyberspace 00:30:00 Chapter-06 Benefits of Using Mac 01:00:00 Chapter-07 How to print & fax using Mac 01:00:00 Chapter-08 Managing music with iTunes 01:00:00 Chapter-09 Having fun with photos 01:00:00 Chapter-10 Wrapping Up 00:15:00 Mock Exam Mock Exam- MAC Operating Course 00:20:00 Final Exam Final Exam- MAC Operating Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview A powerful team fuels business success. Productivity increases with the combined effort of a team. Take a practical approach to improve your team management skills and establish a strong workforce for your company with the Level 5 Team Management training.  This exclusively designed Level 5 Team Management course will provide you with the core skills to build an energetic and efficient team. You will identify the essential elements for successful management and leadership. You will discover the best practices for talent management and learn how to motivate your team members to achieve the organization goals. The course will also educate you on the risk management process to create a healthy work culture.  Now is the time to enroll and lead your team to success! Learning outcomes Gain the skills to effectively manage teams Develop a comprehensive understanding of management and leadership Learn how to build high performance teams Be able to motivate team members Learn how to recognize and develop team talent in your team Strengthen your ability in conflict management Develop your knowledge of risk management Be able to manage virtual teams Who is this course for Aspiring professionals interested in gaining team management skills to work as a team leader can take this Level 5 Team Management course. Existing leaders can also take this course for skills enhancement. The knowledge and abilities developed in the learning process will provide tremendous career opportunities. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The comprehensive Level 5 Team Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Team Manager Team Leader Operations Manager Human Resources Business Owner Level 5 Team Management Module 01: Defining Team Module 01: Defining Team 00:28:00 Module 02: Understanding Management and Leadership Module 02: Understanding Management and Leadership 00:26:00 Module 03: Building High Performing Teams Module 03: Building High Performing Teams 00:28:00 Module 04: Motivating Team Members Module 04: Motivating Team Members 00:37:00 Module 05: Talent Management Module 05: Talent Management 00:39:00 Module 06: Stress Management and Mental Health Module 06: Stress Management and Mental Health 00:23:00 Module 07: Succession Planning Module 07: Succession Planning 00:31:00 Module 08: Communication Skills Module 08: Communication Skills 00:42:00 Module 09: Negotiation Techniques Module 09: Negotiation Techniques 00:19:00 Module 10: Managing Change Module 10: Managing Change 00:21:00 Module 11: Managing Time Module 11: Managing Time 00:28:00 Module 12: Managing Conflict Module 12: Managing Conflict 00:31:00 Module 13: Risk Management Process Module 13: Risk Management Process 00:14:00 Module 14: Managing Virtual Teams Module 14: Managing Virtual Teams 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00