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Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Complete Skin Care Course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Complete Skin Care Course for? This Complete Skin Care Course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Complete Skin Care Course ? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Module 01: Basics of Dermatology Basics of Dermatology 00:12:00 Module 02: Skin Anatomy Skin Anatomy 00:24:00 Module 03: Skin Nutrients Skin Nutrients 00:26:00 Module 04: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:21:00 Module 05: Skin Infections Skin Infections 00:28:00 Module 06: Atopic Eczema Atopic Eczema 00:18:00 Module 07: Care of Different Skin Types Care of Different Skin Types 00:26:00 Module 08: Different Ethnicities Skin Care Different Ethnicities Skin Care 00:28:00 Module 09: Reducing Ageing Effects Reducing Ageing Effects 00:27:00 Module 10: Acne and Its Remedies Acne and Its Remedies 00:24:00 Module 11: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 12: Effect of the Sunburn and It's Remedies Effect of the Sunburn and It's Remedies 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you passionate about distributing and selling eBooks? Or do you want to be able to publish through Amazon Kindle to be able to assess if your work is good enough to be published? If yes, then this diploma course is right for you. Description: As most of us know, Amazon is an amazingly prevalent online commercial centre that gives a wide assortment of items including electronic books that are intended to be perused on a digital book that is meant to be read in ebook readers. Amazons popularity has soared with the improvement and offer of the Amazon Kindle, a little and lightweight gadget drove ebooks to the next level. In this course, you will be able to know the preparation for distributing and selling books on Amazon. Step by step, from thinking of a subject for your book to composing your first eBook, to making an extraordinary cover to tapping the publish button and profiting, you will be able to know how. Who is the course for? Ebook writers and publishers who are into Amazon Kindle publishing. People who have an interest in being profitable through Amazon Kindle Publishing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Amazon Kindle Publishing will be very beneficial and helpful, especially to the following careers: Bloggers Editors Publishers Writers And Many More! Diploma in Amazon Kindle Publishing First Lesson 01:00:00 Second Lesson 01:00:00 Third Lesson 02:00:00 Fourth Lesson 01:00:00 Final Lesson 01:00:00 Mock Exam Mock Exam-Diploma in Amazon Kindle Publishing 00:20:00 Final Exam Final Exam-Diploma in Amazon Kindle Publishing 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Learn the procedures of winning the heart of your reader. Short stories are one of the most popular forms of writing as people prefer to read short stories instead of long novels nowadays. The Creative Writing Course - Short Stories course helps you to learn the useful, pragmatic ways of scripting short stories that will attract the customers. Before starting the writing strategies, the course shows you some related terms for writing such as time management, defining your goals for writing, understanding the audiences, etc. Then, you will know how to create protagonists, style, the point of view, tones, short story templates, creating draft and publishing. The final section is dedicated to the procedures of edition including Kindle publishing etc. Here, you will also learn how to deal with the rejections, rights and payments. In short, the course guides you to start writing short stories. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Who is this Course for? Creative Writing Course - Short Stories is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Creative Writing Course - Short Stories is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction to Short Story Writing 00:06:00 Foreword Who Am I to Run This Course? 00:06:00 It's All About Mindset 00:07:00 What Tools Do You Need To Succeed? 00:05:00 Part One: Mindset Mental Preparation 00:06:00 Time Management 00:06:00 Self Belief 00:02:00 Goal Setting 00:01:00 Part Two: The Basics Subject Matter 00:04:00 Genre 00:07:00 Scope 00:02:00 Getting Ideas 00:02:00 Part Three: Construction Time The 7-Step Story Generator 00:02:00 Characters & Character Creation 00:03:00 Creating Protagonists 00:07:00 Character Motivation & Interactions 00:03:00 Story & Setting 00:03:00 The 5-Point Story Structure 00:02:00 Style & Tone 00:02:00 Point of View & Tense 00:03:00 Plotting & The Twist 00:05:00 Building a Short Story Template 00:03:00 Building a Short Story Template 00:03:00 Introduction to Scrivener All Hail Scrivener! 00:04:00 Part Four: Writing Your Story The Opening Paragraph 00:03:00 Fast Writing 00:05:00 The Second Draft 00:04:00 Polishing 00:04:00 Part Five: Submitting Your Work 6 Lectures It's All About Presentation 00:04:00 Dealing With Rejection 00:02:00 Rights and Payment 00:01:00 Kindle Publishing 00:04:00 Conclusion Short Stories 00:02:00 Resources Resources - Creative Writing Course - Short Stories 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you passionate about distributing and selling eBooks? Or do you want to learn the steps to be able to publish books through Kindle? Do you want to be able to assess if your work is good enough to be published? If yes, then the step-by-step Mastering Kindle Publishing course is right for you. Description: This course will teach you the step-by-step methods and strategies of publishing your book on Kindle. Kindle is one of the fastest developing platforms for getting your works published and let out into the world. Furthermore, the digitally published content is Amazon's quickest growing section. An ever increasing number of creators are hitting on their distributing system consistently and an ever-increasing number of individuals are acquiring Kindles skills and making advanced book buys each day. The Kindle book shop can be a phenomenal approach to both get another wage stream and also introduce new people with your thoughts and product funnel. Individuals frequently assume that distributing and publishing on the Kindle that it is more troublesome than it truly is. Actually, presenting your book to the Kindle store doesn't take that much of your time and in this course, you will be able to know the preparation for distributing and selling books on Amazon Kindle. Step by step, from thinking of a subject for your book to composing your first eBook, to making an extraordinary cover to tapping the publish button and profiting, everything you need to know is covered in this course.  Who is the course for? Ebook writers and publishers who are interested in Kindle publishing. People who have an interest in being profitable through Kindle Publishing Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Kindle Publishing will be very beneficial and helpful, especially to the following careers: Bloggers Editors Publishers Writers And Many More! Mastering Kindle Publishing Step 1-6 00:30:00 Step 7-14 02:00:00 Additional Supporting Materials Amazon Kindle Publishing Guidelines 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Through Kindle publishing, you will be able to see published digital texts, stories, etc. Since Amazon is an outstanding online commercial centre, it is important to give a wide assortment of items, especially electronic books to consumers. Publishing Kindle eBooks might take you a long time to master but starting with the basics will help you step up your career. With proper skills in training and education, you will be able to learn the basics and how to publish eBook on Amazon. You will be taught Kindle Publishing Strategies in this course that would help the sales and promotions of your album. Who is the course for? EBook writers and publishers who are into Amazon Kindle publishing. People who have an interest in being profitable through Amazon Kindle Publishing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Kindle Publishing will be very beneficial and helpful, especially to the following careers: Blogger Content Creator Editor Publisher Writer. Module 1: Kindle Publishing Basics First Lesson 01:00:00 Second Lesson 01:00:00 Third Lesson 02:00:00 Fourth Lesson 01:00:00 Final Lesson 01:00:00 Module 2: Publishing eBook on Amazon The Treasures of Amazon Kindle 00:45:00 Finding the Magic Words 00:45:00 Creating the Magic Formula 01:00:00 Unlocking the Secret Sequence 00:45:00 Unveiling the Wonders of Your Work 00:30:00 How Much Are Your Secrets Worth 00:30:00 Other Types of Marketing 00:45:00 Module 3: Kindle Publishing Strategies Step 1-6 00:30:00 Step 7-14 02:00:00 Additional Supporting Material Amazon Kindle Publishing Guidelines 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Change your career by learning how to make, manage and execute advanced search marketing strategies utilising AdWords, PPC promoting, display advertising and re-marketing methods. This specific course is conveyed by the industry's leading search marketing experts. Point by point and organised modules teach you the elements of search campaign planning, creation and measurement, along with an accredited certification to validate your new expertise. Who is the course for? Anyone interested in online advertising. Companies looking to increase their online presence. Entrepreneurs and business owners. Anyone interested in launching an online business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Analytics Business Management/Development Event Management Social Media Analyst Web Design Offline Marketing/Advertising Writing/Blogging. Mastering Google Local Search STEP 01 00:15:00 STEP 02 00:30:00 STEP 03 01:30:00 STEP 04 00:30:00 STEP 05 00:30:00 STEP 06 00:30:00 STEP 07 00:15:00 STEP 08 01:00:00 STEP 09 01:00:00 STEP 10 00:30:00 STEP 11 00:30:00 STEP 12 00:30:00 STEP 13 00:30:00 STEP 14 00:30:00 STEP 15 00:30:00 STEP 16 00:30:00 STEP 17 00:30:00 STEP 18 00:30:00 STEP 19 00:30:00 STEP 20 00:30:00 STEP 21 00:15:00 Mock Exam Mock Exam- Mastering Google Local Search 00:20:00 Final Exam Final Exam- Mastering Google Local Search 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview The fashion industry is evergreen and ever-growing. Thus, this is one of the sectors that has the potential to offer lucrative opportunities. If you have a passion for fashion and love to track this industry, then becoming a fashion blogger can be your call. Our Fashion and Lifestyle Blogging Online Course can show you the way! The course aims to help you grasp the key aspects of fashion and lifestyle blogging. After you are introduced to the core concepts, the course will educate you on content development. Then you will learn how to spread your network and work with different brands. This course will also include lessons on brand building and monetising your blogs. You will also learn the strategies for growing your career as a successful blogger.  Enrol today and open new doors of opportunities! Course Preview Learning Outcomes Understand the key concepts of fashion and lifestyle blogging Know the techniques for determining your target audience Learn the right process for crafting a fashion or lifestyle blog Enhance your understanding of the content development Grasp the strategies of networking and working with different brands Learn how to use images and photographs in your blog Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted, engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills will You Learn from This Course? Blogging Content Development Networking Brand Building Who Should Take this Fashion and Lifestyle Blogging Online Course? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. Are There Any Entry Requirements? This Fashion and Lifestyle Blogging Online Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Fashion and Lifestyle Blogging Online Course will equip you with effective skills and abilities and help you explore career paths such as  Blogger Affiliate Marketer Module 01: An Introduction to Blogging An Introduction to Blogging 00:24:00 Module 02: Target Audience Audience 00:22:00 Module 03: Getting Started Getting Started 00:25:00 Module 04: Writing for Bloggers Writing for Bloggers 00:14:00 Module 05: Content Development Content Development 00:26:00 Module 06: Photography and Imagery Photography and Imagery 00:32:00 Module 07: Staying Social Staying Social 00:26:00 Module 08: Working with Brands Working with Brands 00:19:00 Module 09: Networking Networking 00:24:00 Module 10: Monetising Your Blog Monetising Your Blog 00:26:00 Module 11: Building a Brand Building a Brand 00:30:00 Module 12: Growing as a Blogger Growing as a Blogger 00:22:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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Ignite your email marketing prowess with our compact yet comprehensive "Professional Email Writing & Email Marketing Masterclass" course bundle. Master email writing, learn advanced email marketing strategies, build efficient email lists, create stunning HTML email templates, write compelling copy, and boost your typing speed with touch typing. This isn't just theory; it's about equipping you with competitive skills to excel in the evolving digital marketing landscape. Enrol now - your journey to becoming an email marketing superstar starts here. Act fast, limited spots available! This Professional Email Writing & Email Marketing Masterclass Bundle Comprises the Following CPD Accredited Courses: Course 01: Email Writing: Styles and Templates Course 02: Email Marketing Masterclass Course 03: Essential Strategies to Create an Email List Course 04: Create a Responsive HTML Email Template Course 05: Affiliate Marketing Course 06: Copywriting Course Course 07: Copyediting & Proofreading Course 08: Touch Typing Essentials What will Make You Stand Out? On completion of this Professional Email Writing & Email Marketing Masterclass bundle, you will gain the following: CPD QS Accredited courses After successfully completing the Email Writing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enrolling in the Email Writing Course has no additional cost. 24x7 Tutor Support You can study and complete the Email Writing course at your own pace. For the price of ONE, we're giving you SIX comprehensive CPD Accredited courses that will transform your emailing from a daunting task to an exciting journey of connection, engagement and business growth! 1. Email Writing: Styles and Templates: Learn the secret language of impactful email communications, unlock the power of compelling content, and get your hands on ready-to-use, bespoke templates that are sure to impress your recipients! 2. Email Marketing Masterclass: Whether you're a novice or a seasoned email marketer, this masterclass will teach you the art of creating captivating email campaigns that will drive traffic, boost conversions, and rocket your ROI! 3. Essential Strategies to Create an Email List: Every great campaign starts with a strong email list. Master the most effective list-building strategies to attract quality subscribers and foster lasting relationships. 4. Create a Responsive HTML Email Template: In the era of mobile users, responsiveness is the key. This course will guide you through creating stunning, mobile-friendly HTML emails that look fantastic on any device! 5. Copywriting Course: Words are your most powerful weapon. Learn how to wield them effectively with the tricks and techniques of the world's most successful copywriters! 6. Touch Typing Essentials: Boost your productivity with the power of touch typing. Increase your typing speed and accuracy, giving you more time to focus on what matters most! Show off your new skills with a certificate of completion. After successfully completing the Professional Email Writing & Email Marketing Masterclass course bundle, you can order your CPD Accredited PDF Certificates for Free as proof of your achievement. You can order Hardcopy CPD Accredited Certificates for £4.99. Please Note: The delivery charge inside the U.K. is absolutely free, and international students have to pay £8.99. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Email Writing & Email Marketing Masterclass Bundle is open to everybody including: Professionals are seeking to enhance their email writing & email marketing skills. Digital Marketing personnel's seeking to boost their sales. Job seekers aim to create compelling emails. Copywriters and marketers are refining persuasive writing. Individuals are improving their proofreading and editing abilities. Those interested in enhancing typing speed for efficient emailing. Requirements Without any formal requirements, you can delightfully enrol in this Professional Email Writing & Email Marketing Masterclass bundle. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path Our Email Writing & Email Marketing Masterclass bundle will prepare you for a range of careers, including: Business Manager/ Executive Email Marketing Specialist Email Marketing Manager Digital Marketing Manager Marketing Automation Specialist CRM Manager Content Writer/Copywriter Marketing Assistant Communications Manager PR Specialist

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.