14918 Teaching & Training courses delivered Online

Overview KPIs for SMEs Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this KPIs for SMEs Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. KPIs for SMEs Module 01: Introduction and Agenda 00:04:00 Module 02: Concepts in Performance Measurement 00:04:00 Module 03: Presenting Performance Data 00:03:00 Module 04: Introduction to Customer KPIs 00:02:00 Module 05: Customer KPIs Part 1 00:09:00 Module 06: Customer KPIs Part 2 00:08:00 Module 07: Part 1 Exercise 00:02:00 Module 08: Employee KPIs 00:07:00 Module 09: Part 2 Exercise 00:02:00 Module 10: Operational KPIs 00:13:00 Module 11: Part 3 Exercise 00:02:00 Module 12: Financial KPIs 00:12:00 Module 13: Part 4 Exercise 00:02:00 Module 14: Monitoring and Managing Performance 00:06:00 Module 15: Course Exercise 00:01:00 Module 16: Course Exercise Suggested Answer 00:03:00 Module 17: Test your Knowledge 00:11:00 Assignment Assignment - KPIs for SMEs 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours This course is intended for This course is designed for individuals who may need to present information effectively in a professional environment. Overview Define what makes a presentation effective. Plan presentations. Design a presentation framework. Develop the presentation body. Create supporting materials. Prepare for your presentation. Deliver presentations. Conduct a question-and-answer session. Deliver group presentations and virtual presentations. The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success, you will need to have experience writing in a professional context and creating presentations using Microsoft Office PowerPoint. 1. Defining Presentation Effectiveness Identify Qualities of Effective Presentations Evaluate Yourself as a Presenter 2. Planning Presentations Analyze the Audience Establish Your Presentation\'s Objectives 3. Designing the Presentation Create the Presentation Structure Organize the Presentation Body Write the Conclusion First Write the Introduction 4. Developing the Presentation Body Select Evidence Write the Presentation Body Create Visuals 5. Creating Supporting Materials Create a Slide Deck Create Speaker Aids Create Audience Handouts 6. Preparing for Your Presentation Rehearse the Presentation Plan Event Logistics 7. Delivering Presentations Connect with Your Audience Present Powerfully Utilize a Slide Deck Effectively 8. Conducting a Question-and-Answer Session Answer Questions Handle Challenging Questions 9. Presenting in Common Business Scenarios Plan and Deliver a Virtual Presentation Plan and Deliver Group Presentations 10. Key Course Information This course focuses on the skills necessary to prepare and deliver an effective presentation; that being said, the learner will not be creating, delivering, or designing a specific presentation from start to finish in this course (this course only provides the foundational knowledge for doing this work back at the office). This course consists of instructor lecture along with course activities corresponding with the main course objectives. In terms of the course activities, 50% will be discussion based - 25% will be in a group-work format - and 25% will be hands-on/involve a digital tool, such as a PowerPoint or Word file. The intent is for students leaving this course to take the skills learned and apply them to their efforts of creating more effective presentations upon returning to the workplace. Additional course details: Nexus Humans Effective Presentations (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Presentations (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

We provide high-quality CPD courses to support all our partner schools such as Preparing for a MFL Deep Dive; Including pupils with SEND in Primary MFL; Effective differentiation for MFL; Long-term memory strategies and much more. 

Interested in learning more about the industry standard equipment and facilities we have at Central Film School? Get ready for a Q&A session with Ben Hampton, the Production Manager here at CFS. Ben will be talking through some of the exciting new developments at the school, including our motion capture technology and virtual production facilities, arriving in August.See firsthand our state-of-the-art cameras, lighting, and sound equipment that you'll be using throughout your degree and ask any questions you have! When: Thursday, June 13th, from 12-1pm. Where: This will be an online event, meaning you can join us from anywhere you like!

Bring your questions about our BA Filmmaking and BA Screenwriting courses to our exclusive, Ask Me Anything Undergraduate Event! We will be sitting down with BA Course Leaders, James Davis and Mike Peel to have your specific questions answered about the undergraduate courses, student life, and numerous opportunities available at Central Film School. 

Are you interested in studying a postgraduate degree with Central Film School? This event is aimed to help you learn more about Central Film School and the postgraduate courses we offer. We’ll also be providing you with some useful tips and guidance for applying to Central Film School. 

Are you interested in studying an undergraduate degree with Central Film School? This event is aimed to help you learn more about Central Film School and the undergraduate courses we offer. We’ll also be providing you with some useful tips and guidance for applying to Central Film School. 

Are you interested in studying a short course with Central Film School? This event is aimed to help you learn more about Central Film School and the short courses we offer. We’ll also be providing you with some useful tips and guidance for applying to Central Film School. 

Overview By enroling in AED Usage, Training and Locations, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The AED Usage, Training and Locations course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent AED Usage, Training and Locations course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our AED Usage, Training and Locations Program. So enrol in our AED Usage, Training and Locations course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this AED Usage, Training and Locations course can improve your AED Usage, Training and Locations perspective, regardless of your skill levels in the AED Usage, Training and Locations topics you want to master. If you're already a AED Usage, Training and Locations expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced AED Usage, Training and Locations insights that will help you make the most of your time. This AED Usage, Training and Locations course will act as a guide for you if you've ever wished to excel at AED Usage, Training and Locations. Why Choose Us? After successfully completing the AED Usage, Training and Locations Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of AED Usage, Training and Locations learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the AED Usage, Training and Locations course at your own pace. Study for the AED Usage, Training and Locations course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This AED Usage, Training and Locations course is a great place to start if you're looking to start a new career in AED Usage, Training and Locations field. This training is for anyone interested in gaining in-demand AED Usage, Training and Locations proficiency to help launch a career or their business aptitude.  Requirements The AED Usage, Training and Locations course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of AED Usage, Training and Locations, without any fuss. Career Path This AED Usage, Training and Locations training will assist you develop your AED Usage, Training and Locations ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a AED Usage, Training and Locations professional story and personalise your path to a new career. Furthermore, developing this AED Usage, Training and Locations skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Module 01: Introduction to AED Introductionto AED 00:20:00 Module 02: Preparation for Using an AED Preparation for Using an AED 00:22:00 Module 03: Using an AED Using an AED 00:21:00 Module 04: Special AED Situations Special AED Situations 00:20:00 Module 05: AED Usage, Training and Locations AED Usage, Training and Locations 00:28:00 Module 06: AED Maintenance AED Maintenance 00:18:00 Assignment Assignment - AED Usage, Training and Locations 00:00:00