12316 Teaching & Training courses in Wednesbury delivered Online

Level 5 QLS Course with FREE Endorsed Certificate of Achievement | 150 CPD Points | Instant Access

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Get ready for an exceptional online learning experience with the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Entrepreneurship, Business Management, Business Law, Investment & Tax is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Entrepreneurship package has something for everyone. As part of the Entrepreneurship, Business Management, Business Law, Investment & Tax package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Entrepreneurship, Business Management, Business Law, Investment & Tax Bundle Comprises the Following CPD Accredited Courses: Course 01: Fundamentals of Entrepreneurship Course 02: Entrepreneurial Mindset Course 03: Business Plan Course 04: Entrepreneurship: Startup Your New Venture Course 05: Business Startup Course 06: Business Law Course 07: Business Management Course 08: Business Analysis Course Level 5 Course 09: Setting & Achieving Goals Course 10: Master the Formulas For Entrepreneurial Success Course 11: Investment Course 12: Fundraising Course 13: Capital Budgeting & Investment Decision Rules Course 14: Financial Analysis: Finance Reports for Entrepreneurs Course 15: Risk Management Course 16: Product Management Course 17: Strategic Planning and Analysis for Marketing Course 18: Sales Skills Course 19: Increase Your Sales Through a Profitable Pricing Strategy Course 20: Learn to Create Growth Projections for Your Business Course 21: Tax Accounting Course 22: Xero Accounting and Bookkeeping Online Course 23: Financial Management Course 24: Financial Ratio Analysis for Business Decisions Course 25: Customer Relationship Management Course 26: Learn to Identify and Solve Business Problems Course 27: Career Development Plan Fundamentals Course 28: CV Writing and Job Searching Course 29: Learn to Level Up Your Leadership Course 30: Networking Skills for Personal Success Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Entrepreneurship Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Entrepreneurship. Build a strong knowledge base in your chosen course via Entrepreneurship. Benefit from the flexibility and convenience of online learning. With the Entrepreneurship package, validate your learning with a CPD certificate. Each course in this Entrepreneurship, Business Management, Business Law, Investment & Tax bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Entrepreneurship bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Entrepreneurship, Business Management, Business Law, Investment & Tax, a rich anthology of 30 diverse courses. Each course in the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Entrepreneurship, Business Management, Business Law, Investment & Tax bundle will take you on a unique and enriching educational journey. The Entrepreneurship bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle offers you the flexibility and convenience to learn at your own pace. Make the Entrepreneurship, Business Management, Business Law, Investment & Tax package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Entrepreneurship, Business Management, Business Law, Investment & Tax bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Entrepreneurship, Business Management, Business Law, Investment & Tax bundle. Career path Unleash your potential with the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Entrepreneurship bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Get ready for an exceptional online learning experience with the Product Management & Business Management bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Product Management & Business Management bundle is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Product Management package has something for everyone. As part of the Product Management & Business Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Product Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following 30 CPD Accredited Courses: Course 01: Product Management Course 02: Product Management for Maximum Sales Course 03: Digital Product Management Course 04: Quality Management Course 05: Branding Fundamentals for New Business Course 06: Business Management Course 07: Fundamentals of Entrepreneurship Course 08: Strategic Planning and Analysis for Marketing Course 09: Marketing Secrets for High Sales Course 10: Complete Online Marketing & Advertising Course Course 11: Sales Skills Course 12: NLP For Sales, Persuasion & Influence Course 13: Increase Your Sales Through a Profitable Pricing Strategy Course 14: Level 3 E-commerce Management Course 15: Digital Marketing Starting an Online E-Commerce Store Course 16: Social Media Marketing Strategy Course 17: Learn to Drive Traffic into Sales through Digital Marketing Course 18: Lead Generation and Attraction Marketing Training Course 19: Retail Management Course 20: Merchandising Course 21: Visual Merchandising Diploma Course 22: Logistic Management Course 23: Import/Export Course 24: Supply Chain Management Course 25: Certificate in Purchasing and Procurement Course 26: Operations Management: Process Mapping & Supply Chain Course 27: Customer Relationship Management Course 28: SAP Controlling (CO) - Product Costing S4HANA Course 29: Xero Accounting and Bookkeeping Training Course 30: Microsoft Excel & Accounting Training What will make you stand out? Upon completion of this online Product Management & Business Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Product Management bundle After successfully completing the Product Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Product Management bundle The online test with immediate results You can study and complete the Product Management bundle at your own pace. Study for the Product Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Product Management & Business Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Product Management & Business Management, a rich anthology of 30 diverse courses. Each course in the Product Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Product Management & Business Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Product Management & Business Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Product Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Product Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Product Management & Business Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Product Management & Business Management bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Get ready for an exceptional online learning experience with the Travel and Tourism Managementbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Travel and Tourism Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Travel and Tourism Management package has something for everyone. As part of the Travel and Tourism Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Travel and Tourism Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Travel and Tourism ManagementCPD Accredited Courses: Course 01: Travel and Tourism Management Diploma Course 02: Travel Administrator Course 03: Travel Blogger Course 04: Tour Guide Training Course 05: Leisure Management Course 06: Hospitality Management Level 2 Course 07: Hospitality - Concierge Course 08: Communicate and Work With People From Other Culture Course 09: Restaurant Management Course 10: Catering - Catering Management Course 11: Event Planner Course 12: Digital Photography Diploma Course 13: Facilities Management Diploma Course 14: Airport Management Course Course 15: PR : Public Relation Course 16: Social Media Influencer Course 17: Sales: Psychology of Customers Course 18: Diploma in Customer Relationship Management (CRM) Course 19: Marketing Communication Course 20: Effective Communication with Better Email Course 21: Master Yourself in Talking with Strangers Course 22: Public Speaking Training Course 23: Career Development Plan Fundamentals Course 24: CV Writing and Job Searching Course 25: Learn to Level Up Your Leadership Course 26: Networking Skills for Personal Success Course 27: Ace Your Presentations: Public Speaking Masterclass Course 28: Learn to Make a Fresh Start in Your Life Course 29: Decision Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Travel and Tourism Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Travel and Tourism Management bundle After successfully completing the Travel and Tourism Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Travel and Tourism Management bundle The online test with immediate results You can study and complete the Travel and Tourism Management bundle at your own pace. Study for the Travel and Tourism Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Travel and Tourism Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Travel and Tourism Management, a rich anthology of 30 diverse courses. Each course in the Travel and Tourism Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisTravel and Tourism Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Travel and Tourism Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Travel and Tourism Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Travel and Tourism Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Travel and Tourism Management bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Travel and Tourism Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Travel and Tourism Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost