12393 Teaching & Training courses in Congleton delivered Online

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about creating unforgettable celebrations? Do you dream of turning your love for parties into a thriving business? Look no further! Our "Everything on Party Planning" course is your ultimate guide to becoming a professional party planner. With comprehensive modules covering every aspect of party planning, you'll gain the skills and knowledge needed to make every event a spectacular success. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Everything on Party Planning" course, learners will explore the essentials of being a successful party planner. They will develop key skills needed to organize different types of parties, considering the preferences and demographics of guests. The course covers how to choose engaging themes, manage food and beverages, and work effectively with various vendors. Students will learn about venue selection and how to meet specific requirements for different events. The curriculum also includes practical aspects such as initial planning, budgeting, and starting a party planning business. Additionally, learners will discover strategies to build a client base, network effectively, and handle various business functions. By the end of the course, participants will be equipped with the knowledge and skills to make any event memorable and successful. Course Curriculum Module 01: Introduction to Party Planner Module 02: Skills You Need to Be a Party Planner Module 03: Types of Parties - Overview Module 04: Guest Demographics Module 05: Choosing a Theme Module 06: Food and Beverage Module 07: Vendors Every Party Planner Should Know Module 08: Venue Requirements Module 09: Initial Planning and Budgeting Module 10: Starting Your Party Planning Business Module 11: Generating a Client Base Module 12: Networking Module 13: Party Planning Business Functions Module 14: Making the Day Memorable Learning Outcomes: Understand the role and responsibilities of a party planner. Identify essential skills needed for successful party planning. Recognize different types of parties and their unique requirements. Analyse guest demographics to tailor party elements. Create themed parties with appropriate food and beverages. Plan and budget effectively for party events. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring party planners. Event management students. Individuals interested in hosting parties. Entrepreneurs starting a party planning business. Professionals in the hospitality industry. Career path Event Planner Party Consultant Wedding Coordinator Corporate Event Coordinator Venue Manager Catering Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Nursery Nurse: Nursery Nurse Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse is the course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This Nursery Nurse: Nursery Nurse course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse: Nursery Nurse course and learn how to keep young children safe and work with special needs children. Main Course: Nursery Nurse Course Free courses included with Nursery Nurse: Nursery Nurse Course Along with Nursery Nurse Course you will get free Forensic Nursing Course Along with Nursery Nurse Course you will get free Nursing & Prescribing Special Offers of this Nursery Nurse: Nursery Nurse Course: This Nursery Nurse: Nursery Nurse Course includes a FREE PDF Certificate. Lifetime access to this Nursery Nurse: Nursery Nurse Course Instant access to this Nursery Nurse: Nursery Nurse Course 24/7 Support Available to this Nursery Nurse: Nursery Nurse Course Nursery Nurse: Nursery Nurse Online Are you searching for a fulfilling career in early childhood development? Look no further than our Nursery Nurse: Nursery Nurse Course. This comprehensive Nursery Nurse: Nursery Nurse Course covers all aspects of early childhood care and education, including child development and health and safety protocols. You'll be taught by experienced educators and can study from anywhere using our online platform. Enroll today and equip yourself with the skills you need for a rewarding career in nursery nursing. Who is this course for? Nursery Nurse: Nursery Nurse Online This Nursery Nurse: Nursery Nurse course is suitable for anyone who wants to Learn more about a career as a Nursery Nurse. Requirements Nursery Nurse: Nursery Nurse Online To enroll in this Nursery Nurse: Nursery Nurse Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Nursery Nurse: Nursery Nurse Course Online Childcare is one of the most rewarding professions. If you enjoy working with children and assisting them in their development and learning, this Nursery Nurse: Nursery Nurse Course Diploma is the course for you. Working with children requires common sense and an understanding of the importance of professionalism and good practice in all that you do. This course will help you to improve your knowledge and understanding of current childcare practice. The Nursery Nurse: Nursery Nurse Course will teach you how to observe and assess young children in the early years setting of a nursery, as well as how to safeguard young children. Complete the Nursery Nurse Course and learn how to keep young children safe and work with special needs children. Learning Objectives of Nursery Nurse Course After completing this Nursery Nurse: Nursery Nurse Course, you will be able to: Understand the basics of a nursery nurse. Know how to work with young children. Know how to safeguard children. Recognize Children's Growth and Development. Know how to maintain health and safety. Know how to work with children with special needs. Know how to communicate with children. Why choose this Nursery Nurse: Nursery Nurse Course from the School of Health Care? Self-paced Nursery Nurse: Nursery Nurse Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Nursery Nurse: Nursery Nurse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Nursery Nurse: Nursery Nurse Course. Courses including with this Nursery Nurse: Nursery Nurse Course bundle Course 01: Nursery Nurse Course 02: Primary Teaching Diploma Course 03: EYFS Teaching Diploma Course 04: Autism Diploma [ Note: Free PDF certificate as soon as completing the Nursery Nurse: Nursery Nurse Course] Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course consists of 10 modules. Course Curriculum of Nursery Nurse: Nursery Nurse Course Module 01: Introduction to Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Health and Safety of Children in the Early Years Module 07: Nutrition and Healthy Food for Children Module 08: Play and Learning in Children’s Education Module 09: Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Carers Assessment Method of Nursery Nurse: Nursery Nurse Course After completing Nursery Nurse: Nursery Nurse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Nursery Nurse: Nursery Nurse Course After completing the Nursery Nurse: Nursery Nurse Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Nursery Nurse: Nursery Nurse Course Online This Nursery Nurse: Nursery Nurse Course is suitable for anyone who wants to: Learn more about a career as a Nursery Nurse. Develop the skills and knowledge needed to work in teaching. Make a career change and explore new career opportunities. Requirements Nursery Nurse: Nursery Nurse Course Online To enrol in this Nursery Nurse: Nursery Nurse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Nursery Nurse: Nursery Nurse Course. Be energetic and self-motivated to complete our Nursery Nurse: Nursery Nurse Course. Basic computer Skill is required to complete our Nursery Nurse: Nursery Nurse Course. If you want to enrol in our Nursery Nurse: Nursery Nurse Course, you must be at least 15 years old. Career path Nursery Nurse: Nursery Nurse Course Online Opportunities in this Nursery Nurse: Nursery Nurse Course field include: Nursery Nurse Nursery Teacher SEN Teacher Primary Teacher

Master the English language with our comprehensive online course. Improve your grammar, punctuation, and writing skills with expert video guidance and practical exercises. Perfect for both native and non-native speakers aiming to enhance their written English. Enroll now to boost your confidence and open new professional opportunities.