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12571 Teaching & Training courses in Addlestone delivered Online

Supporting Your Team's Health And Wellbeing Online

5.0(5)

By Online Training Academy

Unlock the secrets to thriving in a remote working environment! Imagine leading your team to unparalleled success, all while ensuring their health and well-being from the comfort of their homes. This comprehensive course is meticulously designed to guide you through the nuances of remote working, offering invaluable insights and strategies that cater to the unique challenges of working from home. Whether you're navigating the intricacies of remote processes or ensuring the safety and well-being of your team, this course has you covered. It delves into the essential aspects of maintaining a productive and healthy remote working environment, tailored to meet the evolving needs of today's workforce. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From understanding the impact of global events on remote working dynamics to mastering the art of mental health support for your homeworking team, you'll gain a wealth of knowledge that's immediately applicable. Learn to foster a cohesive and motivated remote team, manage effectively from afar, and implement best practices that promote both productivity and well-being. Embrace the future of work with confidence, equipped with the tools and insights to create a thriving remote working culture. Your team's health, safety, and morale will be in expert hands as you transform challenges into opportunities for growth and success. Course Curriculum Module 01: Introduction to Remote Working Module 02: Working Remotely During COVID-19 Module 03: The Remote Working Process Module 04: Health and Safety for Remote Workers Module 05: Recommendation for Work at Home Module 06: Supporting Mental Health for Homeworkers Module 07: Managing a Remote Team Learning Outcomes: Understand remote working principles and practices for effective team management. Adapt to remote working challenges during COVID-19. Implement efficient remote working processes and workflows. Ensure health and safety compliance for remote workers. Apply recommendations for optimal work-from-home setups. Support mental health and wellbeing of home-based employees. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers overseeing remote teams HR professionals supporting remote workers Team leaders in virtual environments Employers adapting to remote working Employees working from home Career path Remote Team Manager HR Specialist for Remote Work Virtual Team Leader Remote Work Consultant Mental Health Support Officer Health and Safety Coordinator for Remote Teams Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Supporting Your Team's Health And Wellbeing Online
Delivered Online On Demand1 hour 42 minutes
£10

Introduction to Port management

5.0(5)

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand2 hours 30 minutes
£10

Strategies for Corporate Relations

5.0(5)

By Online Training Academy

In today's interconnected corporate landscape, mastering Corporate Relations is indispensable for career success. This course equips you with vital skills like effective communication, building professional networks, and managing conflicts-all crucial for navigating the complexities of modern workplaces. Understanding Corporate Relationship Goals and mastering Corporate Etiquette are foundational, fostering trust and rapport while enhancing collaboration and teamwork. Such competencies not only enrich daily interactions but also elevate professional credibility, making you highly desirable to UK employers seeking adept Corporate Relations professionals. With increasing demand in this sector, job opportunities are plentiful, offering competitive salaries commensurate with expertise. Embracing these modules not only prepares you for lucrative career prospects but also ensures you stay relevant in a field where opportunities are growing steadily. In essence, this course empowers you to thrive in corporate environments, shaping a successful and fulfilling professional journey. Key Features: CPD Certified Strategies for Corporate Relations Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Relationship Goals Module 02: Basics of Corporate Etiquette Module 03: Understanding Effective Communication Module 04: Cross-Cultural Communication Module 05: Establishing Trust and Rapport Module 06: Collaboration and Teamwork Module 07: Managing Difficult Conversations and Conflict Module 08: Building Professional Networks and Alliances Module 09: Sustaining Long-Term Relationships and Success Learning Outcomes: Craft corporate strategies aligning with relationship goals for organizational success. Apply corporate etiquette principles in diverse professional settings effectively. Master the nuances of effective communication for impactful corporate interactions. Navigate cross-cultural communication challenges, fostering global collaboration and understanding. Develop skills in establishing trust and rapport crucial for professional relationships. Strengthen collaboration and teamwork abilities within corporate environments for enhanced productivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Corporate Relations course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Relations. Moreover, this course is ideal for: Professionals seeking advanced corporate relationship management skills. Business executives aiming to enhance cross-cultural communication and collaboration. Team leaders focused on conflict resolution and effective communication strategies. Individuals aspiring to build and expand professional networks and alliances. Those desiring expertise in sustaining long-term relationships for sustained success. Requirements There are no requirements needed to enrol into this Corporate Relations course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Relations course. Career path After finishing this Corporate Relations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Relations are: Corporate Communications Specialist - £30K to 45K/year Business Development Manager - £35K to 60K/year HR Relationship Manager - £30K to 50K/year International Sales Executive - £25K to 45K Public Relations Officer - £25K to 40K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Strategies for Corporate Relations
Delivered Online On Demand2 hours 6 minutes
£10

Understanding Asperger Syndrome: Diploma in Awareness

5.0(5)

By Online Training Academy

In today's interconnected world, understanding Asperger Syndrome is more crucial than ever. This Diploma in Awareness Course delves into the nuances of Asperger Syndrome, covering its introduction, characteristics, and effects, along with treatment options and considerations for interacting with individuals on the autism spectrum. By immersing yourself in this knowledge, you not only gain a deeper understanding of Asperger Syndrome but also acquire invaluable skills for navigating social and professional environments. Employers increasingly value individuals with a grasp of neurodiversity, making this expertise a valuable asset in the job market, particularly in the UK where inclusivity initiatives are gaining momentum. With the demand for such knowledge on the rise, job opportunities abound, offering competitive salaries that reflect the specialized skill set. Embracing this course equips you with a sought-after proficiency, enhancing your employability and enriching your interactions with individuals with Asperger Syndrome, thereby fostering a more inclusive society. Key Features: CPD Certified Understanding Asperger Syndrome Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Asperger Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Other Considerations for Dealing with Autistic Individuals Module 04: The Effects of Asperger's Syndrome Module 05: Treatment of Asperger's Syndrome Learning Outcomes: Identify key characteristics of Asperger Syndrome for effective recognition. Analyze the effects of Asperger's Syndrome on individuals and society. Apply appropriate strategies for interacting with autistic individuals sensitively. Evaluate different treatment methods for managing Asperger's Syndrome effectively. Understand the broader context and considerations when dealing with autism. Gain insight into the complexities of Asperger Syndrome and its implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger Syndrome. Moreover, this course is ideal for: Educators seeking to better understand and support autistic students. Healthcare professionals aiming to enhance their knowledge of autism spectrum disorders. Parents and caregivers of individuals with Asperger Syndrome. Individuals interested in gaining insight into neurodiversity and autism. Anyone looking to expand their understanding of Asperger's Syndrome. Requirements There are no requirements needed to enrol into this Understanding Asperger Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger Syndrome course. Career path After finishing this Understanding Asperger Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Asperger Syndrome are: Mental Health Nurse - £24K to 40K/year. Special Education Teacher - £23K to 40K/year. Social Worker - £24K to 38K/year. Autism Support Worker - £18K to 30K/year. Counsellor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger Syndrome: Diploma in Awareness
Delivered Online On Demand1 hour 13 minutes
£10

Diploma on Media and Public Relations

5.0(5)

By Online Training Academy

Are you ready to take your career to the next level? The Diploma in Media and Public Relations is designed to equip you with the skills, knowledge, and confidence to excel in the dynamic world of media and public relations. Whether you're a seasoned professional looking to enhance your expertise or a newcomer eager to break into the field, our comprehensive course will provide you with the tools you need to succeed. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Diploma in Media and Public Relations course equips learners with essential skills for effective communication and networking. Students will learn how to build and maintain professional relationships, write clearly and persuasively, and make a strong impression during meetings. The course covers goal setting, essential for personal and professional development. Learners will gain insights into managing media relations and handling crisis communication effectively. Additionally, the curriculum includes entrepreneurship fundamentals, helping students understand business dynamics. They will also explore strategies for effective internal communication within organizations. Finally, the course offers guidance on professional appearance, ensuring that learners know how to dress for success in various professional settings. Overall, this diploma provides a comprehensive foundation for a career in media and public relations. Course Curriculum Module 01: Networking for Success (I) Module 02: Writing Module 03: The Meet and Greet Module 04: Setting Goals Module 05: Networking for Success (II) Module 06: Media Relations Module 07: Issues and Crisis Communication Planning Module 08: Entrepreneurship Module 09: Employee Communications Module 10: Dressing for Success Learning Outcomes Master essential networking techniques for professional success. Develop compelling writing skills for various media platforms. Perfect the art of professional meet-and-greet interactions. Set and achieve strategic communication goals effectively. Build strong media relations and manage press interactions. Plan and execute crisis communication strategies proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring media and PR professionals. Entrepreneurs seeking effective communication strategies. Employees in corporate communication roles. Individuals aiming to enhance networking skills. Professionals managing crisis communication plans. Career path Public Relations Officer Media Relations Specialist Corporate Communications Manager Crisis Communication Consultant Employee Communications Coordinator Networking and Events Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Diploma on Media and Public Relations
Delivered Online On Demand1 hour 6 minutes
£10

Activities Coordinator

5.0(5)

By Online Training Academy

The Activities Coordinator Course equips you with essential skills to thrive in today's dynamic world, where community engagement and wellbeing are increasingly valued. Understanding the intricacies of Activities Coordination is crucial as it enhances social interaction, promotes physical and mental health through diverse programs, and fosters creativity in arts, crafts, and physical activities. This course not only enriches your daily life but also prepares you for a rewarding professional career. In the UK job market, demand for Activities Coordinators is rising steadily, with opportunities across healthcare facilities, community centers, and senior living communities. Entry-level salaries typically start at £18,000 to £22,000 per year, with scope for advancement as you gain experience. The advantages of pursuing this course are evident in its expanding sector, with a projected increase in job opportunities by 10% over the next decade. By completing the Activities Coordinator Course, you not only enhance your employability but also contribute meaningfully to enhancing quality of life for diverse communities. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Activities Coordination Module 02: Activity Planning and Development Module 03: Event Organisation and Management Module 04: Creative Arts and Crafts Activities Module 05: Physical Activities and Exercise Programs Module 06: Social and Recreational Activities Module 07: Volunteer Management and Leadership Skills Learning Outcomes: Analyze and apply principles in Activity Planning for diverse participant engagement. Demonstrate proficient Event Organization and Management skills for varied program success. Execute Creative Arts and Crafts Activities with precision and inclusivity. Develop and implement Physical Activities and Exercise Programs for health and enjoyment. Design and facilitate Social and Recreational Activities catering to diverse preferences. Exhibit effective Volunteer Management and Leadership Skills in activities coordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Activities Coordinator course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Activities Coordinator. Moreover, this course is ideal for: Individuals seeking career growth in community engagement and recreational coordination. Enthusiasts interested in fostering community well-being through diverse activities. Those desiring skills for coordinating engaging events and recreational programs. Aspiring professionals aiming to lead and manage volunteer-driven activities. Anyone keen on blending creativity, leadership, and social engagement seamlessly. Requirements There are no requirements needed to enrol into this Activities Coordinator course. We welcome individuals from all backgrounds and levels of experience to enrol into this Activities Coordinator course. Career path After finishing this Activities Coordinator course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Activities Coordinator are: Activities Coordinator - £20K to £30K/year. Event Coordinator - £22K to £35K/year. Recreation Officer - £18K to £28K/year. Community Engagement Officer - £21K to £32K/year. Volunteer Coordinator - £19K to £30K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Activities Coordinator
Delivered Online On Demand2 hours 12 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Critical Thinking & Decision Making Training Course

5.0(5)

By Online Training Academy

Are you ready to elevate your decision-making skills to new heights? Introducing our comprehensive Critical Thinking & Decision Making Training Course, designed to empower you with the tools and strategies necessary to navigate today's complex challenges with clarity and confidence. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Critical Thinking & Decision Making Training Course, learners will explore the fundamentals of critical thinking, including its significance and steps involved. They will learn to identify critical thinkers and understand various strategies employed in critical thinking. Through practical examples, learners will develop problem-solving skills using critical thinking techniques. They will also delve into the evaluation of claims and judgments using critical thinking principles. Moreover, learners will discover the benefits of critical thinking and ways to overcome barriers that may hinder it. Lastly, the course will equip learners with the tools and techniques necessary for making informed decisions by integrating critical thinking into the decision-making process. By the end of the training, learners will possess a comprehensive understanding of critical thinking and its application in various aspects of life and work. Course Curriculum Module 01: Introduction to Critical Thinking Module 02: Importance of Critical Thinking Module 03: What Are the Critical Thinking Steps Module 04: Recognising a Critical Thinker Module 05: Critical Thinking Strategies Module 06: Problem-Solving Through Critical Thinking Module 07: Critical Thinking and the Judgment of Claims Module 08: Benefits and Barriers of Critical Thinking Module 09: Decision Making with Critical Thinking Learning Outcomes: Identify key principles and theories in critical thinking processes. Apply critical thinking steps to analyse and evaluate complex situations. Utilise critical thinking strategies to solve problems effectively and efficiently. Evaluate claims and arguments using critical thinking tools and techniques. Recognise the benefits of critical thinking and overcome common barriers. Make informed decisions by integrating critical thinking principles into decision-making. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance analytical and decision-making skills. Students aiming to develop critical thinking abilities for academic success. Managers and leaders striving to foster a culture of strategic thinking. Individuals navigating complex environments requiring sound judgment and reasoning. Anyone interested in honing problem-solving skills through critical analysis. Career path Policy Analyst Risk Manager Data Analyst Strategy Consultant Quality Assurance Manager Research Scientist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Critical Thinking & Decision Making Training Course
Delivered Online On Demand2 hours 12 minutes
£10

Introduction to Port management

5.0(5)

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand2 hours 30 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10