11805 Teaching & Training courses in London delivered On Demand

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic Principles of Health Care Delivery Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic Principles of Health Care Delivery Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic Principles of Health Care Delivery Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic Principles of Health Care Delivery Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic Principles of Health Care Delivery? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic Principles of Health Care Delivery there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic Principles of Health Care Delivery course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic Principles of Health Care Delivery does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic Principles of Health Care Delivery was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic Principles of Health Care Delivery is a great way for you to gain multiple skills from the comfort of your home. Module 01: Introduction to Equality, Diversity & Discrimination Introduction to Equality, Diversity & Discrimination 00:18:00 Module 02: Acts and Legislations, Policies Acts and Legislations, Policies 00:19:00 Module 03: Person-Centred Approach Person-Centred Approach 00:16:00 Module 04: Support Wellbeing Support Wellbeing 00:16:00 Module 05: Self-esteem and Risk Assessment Self-esteem and Risk Assessment 00:18:00 Module 06: Complex-Sensitive Situation and Decision Making Complex-Sensitive Situation and Decision Making 00:16:00

Nursing and Midwifery Diploma Overview The Nursing and Midwifery Diploma course is designed to extend the knowledge and skills required for speciality practice and research. This online course will prepare you for a degree in either subject area, equipping you with the knowledge and skills you'll need to progress onto this level of study. Nursing and midwifery are incredibly rewarding careers which are perfect if you have a caring nature and you are committed to supporting people through some of the most difficult times of their lives. This course will teach you the basic skills of nursing. In addition, you will develop a clear understanding of the role of a midwife. With our guidance, your dream of becoming well established in the field of Nursing and Midwifery is not too far. Join the course now! Course Preview Who is the Nursing and Midwifery Diploma course for? This course is appropriate for those planning to work in Nursing and Patient Care. You don't need experience, only an enthusiasm for the subject is enough. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £14.99 or in PDF format at a cost of £11.99. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Career Path: This course is suitable for anyone hoping to become A Nursing Assistant A Patient Care Assistant A Care worker A Nurse A Mental health Nurse A Midwife Updated Version - Nursing and Midwifery Diploma Section 01: Definition and Origin of Midwifery Definition and Origin of Midwifery 00:24:00 Section 02: Midwifery as a Career Option Midwifery as a Career Option 00:17:00 Section 03: Midwifery Management and Education Midwifery Management and Education 00:30:00 Section 04: Midwives' Role in Health and Inequality Midwives' Role in Health and Inequality 00:27:00 Section 05: Social, Cultural and Spiritual Context of Childbearing Social, Cultural and Spiritual Context of Childbearing 00:24:00 Section 06: Antenatal Care and Screening Antenatal Care and Screening 00:44:00 Section 07: Midwifery Support in Labour: Intrapartum Care Midwifery Support in Labour: Intrapartum Care 00:35:00 Section 08: Induction of labour Induction of labour 00:23:00 Section 09: Postnatal Care as a Midwife Postnatal Care as a Midwife 00:27:00 Section 10: Nurture and Nature: The Healthy Newborn Nurture and Nature: The Healthy Newborn 00:23:00 Section 11: Stillbirth, Neonatal Death and Bereavement Stillbirth, Neonatal Death and Bereavement 00:33:00 Section 12: Infant feeding Infant feeding 00:23:00 Section 13: Newborn Infection Newborn Infection 00:30:00 Section 14: Home Birth Home Birth 00:29:00 Section 15: Complementary and Alternative Medicines Applied to Maternity Care Complementary and Alternative Medicines Applied to Maternity Care 00:21:00 Section 16: Pharmacology and Medicines Management Pharmacology and Medicines Management 00:22:00 Section 17: Bleeding in Pregnancy Bleeding in Pregnancy 00:26:00 Section 18: Medical Disorders of Pregnancy Medical Disorders of Pregnancy 00:29:00 Section 19: Pre-term Labour Pre-term Labour 00:19:00 Section 20: Twins and higher-order births Twins and higher-order births 00:19:00 Section 21: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:19:00 Section 22: Terminology and Abbreviations for Midwifery Terminology and Abbreviations for Midwifery 00:30:00 Section 23: Perinatal mental health Perinatal mental health 00:27:00 Section 24: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:31:00 Section 25: Contraception and family planning Contraception and family planning 00:26:00 Section 26: Effective Communication for Midwifery Effective Communication for Midwifery 00:28:00 Section 27: Ethics in Midwifery Ethics in Midwifery 00:21:00 Old Version - Nursing and Midwifery Diploma Nursing NOTES ON NURSING 00:30:00 VENTILATION AND WARMING 00:30:00 HEALTH OF HOUSES 00:30:00 PETTY MANAGEMENT 01:00:00 NOISE 01:00:00 VARIETY 00:30:00 TAKING FOOD 00:30:00 WHAT FOOD? 00:30:00 BED AND BEDDING 00:30:00 LIGHT 00:30:00 CLEANLINESS OF ROOMS AND WALLS 00:30:00 PERSONAL CLEANLINESS 00:15:00 CHATTERING HOPES AND ADVICES 00:30:00 OBSERVATION OF THE SICK 01:00:00 CONCLUSION 00:30:00 Midwifery The History of Postnatal Care, National and International Perspectives 01:00:00 Contemporary Postnatal Care in the Twenty-first Century 01:00:00 Women's and Midwives' Views of Early Postnatal Care 01:00:00 Transition into Parenthood: Ideology and Reality 01:00:00 Empowering Mothers: Strengthening the Future 01:00:00 Morbidity during the Postnatal Period: Impact on Women and Society 01:00:00 References: Midwifery Course - Postnatal Care 00:00:00 Reference Books Fundamental Nursing Skills 00:00:00 Nursing Theories and Nursing Practice 00:00:00 Mock Exam Mock Exam - Nursing and Midwifery Diploma 00:30:00 Final Exam Final Exam - Nursing and Midwifery Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

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Teaching Vocabulary and Pronunciation (30 Hours)

Planning Lessons and Designing Teaching Materials (30 Hours)

Embark on the Journey to Timeless Vitality: Aging & Longevity Course Welcome to a transformative exploration of aging and longevity that goes beyond the ordinary. In this course, we unravel the secrets of reverse aging and unveil the benefits that can redefine your relationship with time. Our creative approach combines lifestyle insights, dietary wisdom, and effective routines to guide you toward a rejuvenated existence. Dive deep into the mysteries of achieving younger-looking skin and discover the power of anti-aging supplements. This isn't just a course; it's a journey towards unlocking the secrets to a vibrant and enduring life. Learning Outcomes Grasp the fundamentals of reverse aging and its holistic benefits. Cultivate lifestyle changes, including tailored diets and rejuvenating routines. Unlock the secrets to achieving and maintaining younger-looking skin. Explore the potency of powerful anti-aging supplements for optimal vitality. Embrace a holistic understanding of aging and longevity for a balanced and rejuvenated life. Why choose this Aging & Longevity Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Aging & Longevity Course for? Individuals seeking to proactively manage the aging process. Health enthusiasts eager to explore holistic approaches to longevity. Anyone curious about unlocking the secrets to younger-looking skin. Those interested in integrating effective anti-aging supplements into their routine. Wellness advocates aiming for a balanced and rejuvenated lifestyle. Career path Holistic Wellness Coach: £30,000 - £50,000 Nutrition Consultant: £25,000 - £40,000 Aging and Longevity Specialist: £35,000 - £55,000 Health Blogger/Influencer: £20,000 - £35,000 Wellness Product Developer: £40,000 - £65,000 Lifestyle Medicine Practitioner: £45,000 - £75,000 Prerequisites This Aging & Longevity Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Aging & Longevity Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction To Reverse Aging & Benefit What Is Reverse Aging 00:07:00 The Science Behind Reverse Aging 00:07:00 Benefits Of Reverse Aging 00:08:00 Lifestyle - Diet - Routines Lifestyle Changes 00:09:00 Importance Of Food & Diet 00:09:00 Key Anti-Aging Routines 00:08:00 Secrets To Younger Looking Skin Secrets To Younger looking Skin 00:08:00 Powerful Anti-Aging Supplements Powerful Anti-Aging Supplements 00:10:00

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Step-by-Step Guide to Determining Your Target Market Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Step-by-Step Guide to Determining Your Target Market Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Step-by-Step Guide to Determining Your Target Market Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Step-by-Step Guide to Determining Your Target Market Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Learning Outcomes Discern the significance of accurately identifying a target market. Apply strategic frameworks to establish a target market for a product or service. Employ analytical skills to evaluate market segments and consumer needs. Devise strategies for engaging with a defined audience effectively. Enhance marketing initiatives through targeted consumer insights. Why choose this Step-by-Step Guide to Determining Your Target Market course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Step-by-Step Guide to Determining Your Target Market course for? Marketers seeking to sharpen their targeting strategies. Business owners looking to increase market relevance. Students of marketing desiring in-depth market segmentation knowledge. Entrepreneurs preparing to launch new ventures. Professionals in product development roles. Career path Marketing Coordinator: £18,000 - £30,000 Market Research Analyst: £24,000 - £35,000 Product Manager: £35,000 - £60,000 Brand Strategist: £28,000 - £54,000 Business Development Manager: £30,000 - £70,000 Marketing Director: £40,000 - £80,000 Prerequisites This Step-by-Step Guide to Determining Your Target Market does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Step-by-Step Guide to Determining Your Target Market was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Target Market Essentials 00:05:00 Importance of Your Target Market Why is Your Target Market So Important? 00:05:00 Target Market Framework Define Your Target Market 00:02:00 Step 1 - Define Standard Attributes - Demographics 00:06:00 Step 1 (continued) - Define Standard Attributes - More Demographics 00:05:00 Step 1 (continued) - Define Standard Attributes - Psychographics 00:06:00 Step 2 - Develop Custom Attributes 00:10:00 Step 3 - Validation 00:01:00 Step 4 - Adjust Your Strategy 00:02:00 Workshop Workshop - Developing Your Target Market 00:02:00 Support Materials Resource - Step-by-Step Guide to Determining Your Target Market 00:00:00

Delve into the dark realities of modern slavery with our comprehensive Modern Slavery course. Uncover the true extent of this global phenomenon, exploring its various forms, including forced labour, human trafficking, bonded labour, and sex slavery. Discover the legal framework surrounding modern slavery, gaining insights into the laws and regulations that aim to combat this heinous crime. Embark on a journey to understand the complexities of modern slavery, examining the factors that contribute to its prevalence and the devastating impact it has on victims. Learn how to identify potential victims and implement effective safeguarding measures to protect those at risk. Equip yourself with the knowledge and skills to make a positive difference in the fight against modern slavery. Learning Outcomes Gain a comprehensive understanding of modern slavery and its various forms Explore the legal framework surrounding modern slavery, including the Modern Slavery Act 2015 Delve into the intricacies of forced labour, human trafficking, bonded labour, and sex slavery Understand the factors that contribute to the prevalence of modern slavery Develop the skills to identify potential victims of modern slavery Why choose this Modern Slavery course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Modern Slavery course for? Individuals seeking to enhance their understanding of modern slavery and its impact on society Professionals working in sectors with a high risk of modern slavery, such as supply chain management, law enforcement, social work, and healthcare Anyone interested in learning about the legal framework surrounding modern slavery and the Modern Slavery Act 2015 Individuals seeking to develop the skills to identify potential victims of modern slavery and implement effective safeguarding measures Those passionate about making a positive difference in the fight against modern slavery and the protection of human rights Career path Modern Slavery Specialist (£35,000 - £55,000) Human Trafficking Advocate (£30,000 - £50,000) Safeguarding Officer (£35,000 - £55,000) Social Worker (£30,000 - £50,000) Policy Analyst (£40,000 - £60,000) Research Analyst (£35,000 - £55,000) Prerequisites This Modern Slavery does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Modern Slavery was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Modern Slavery Introduction to Modern Slavery 00:04:00 Module 02: Law Relating to Modern Slavery Law Relating to Modern Slavery 00:04:00 Module 03: Forced Labour Forced Labour 00:05:00 Module 04: Human Trafficking and Exploitation Part 1 Human Trafficking and Exploitation Part 1 00:05:00 Module 05: Human Trafficking and Exploitation Part 2 Human Trafficking and Exploitation Part 2 00:04:00 Module 06: Bonded Labour and Debt Slavery Bonded Labour and Debt Slavery 00:04:00 Module 07: Sex Slavery Sex Slavery 00:05:00 Module 08: Contemporary Slavery in the UK Contemporary Slavery in the UK 00:06:00 Module 09: Identifying Victims Identifying Victims@ 00:05:00 Module 10: Safeguarding Victims Safeguarding Victims 00:05:00

Overview Learn about Simple French Grammar II from industry experts and boost your professional skill. This Simple French Grammar II course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Simple French Grammar II. You'll also gain the skills of Simple French Grammar II to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Simple French Grammar II professionals and gain first-hand experience of Simple French Grammar II problem-solving. The Simple French Grammar II  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Simple French Grammar II, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Simple French Grammar II will provide you with the latest information and updates of Simple French Grammar II. It will keep you one step ahead of others and increase your chances of growth. Why buy this Simple French Grammar II? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Simple French Grammar II there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Simple French Grammar II does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Simple French Grammar II was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Simple French Grammar II is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Simple French Grammar II Introduction 00:01:00 The Frenche Modal Verbs 00:09:00 The French conditional explained 00:05:00 The French Conditional Sentences 00:12:00 The Frenc plus-que-parfait 00:05:00 The French passive voice 00:06:00 The Fench Subjunctive explained 00:06:00 French subjunctive sentence - necessity 00:03:00 French subjunctive sentences - doubts fears 00:02:00 French subjunctive sentences - expressions 00:04:00 French subjunctive sentences - hope wishes 00:01:00 French subjunctive sentences - opinions likes dislikes 00:01:00 French subjunctive sentences - orders and strong demands 00:01:00 French subjunctive sentences - regrets 00:01:00 Assignment Assignment - Simple French Grammar II 00:00:00

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00