12530 Teaching & Training courses delivered Online

This Professional Certificate Course in Tourism Marketing Environment provides a comprehensive overview of the business environment's impact on strategic tourism marketing. Participants will delve into the significance of understanding and adapting to dynamic marketing landscapes, exploring key trends and the roles of environmental actors. Through 15 intensive sessions, learners will master the concepts and nuances of two distinct types of tourism marketing environments. After the successful completion of the course, you will be able to learn about the following: The concept of business environment. The importance of business environment. The concept of strategic marketing environment. The various trends in tourism marketing landscape. The two types of tourism marketing environment. The concept of tourism marketing environmental actors. This Professional Certificate Course in Tourism Marketing Environment offers a comprehensive understanding of the business environment's influence on strategic marketing within the tourism sector. Participants will engage with crucial concepts such as the significance of business environment, strategic marketing environment, and the diverse trends shaping the contemporary tourism marketing landscape. The course will also delve into the classification of two distinct types of tourism marketing environments and provide insight into the roles played by environmental actors This Professional Certificate Course in Tourism Marketing Environment provides a comprehensive exploration of the intricate relationship between business dynamics and strategic marketing in the tourism sector. Participants will gain a profound understanding of the business environment's role, emphasizing its significance in shaping strategic marketing approaches. The course covers essential topics, including the concept of strategic marketing environment, current trends in the tourism marketing landscape, and the dual nature of tourism marketing environments. Additionally, participants will unravel the roles played by various environmental actors, contributing to a holistic comprehension of effective tourism marketing strategies. By the end of the course, learners will possess a strategic mindset, capable of navigating the ever-evolving tourism industry with proficiency and foresight. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Tourism Marketing Environment Self-paced pre-recorded learning content on this topic. Tourism Marketing Environment Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Marketing Professionals in the Tourism Industry Tourism Managers and Executives Business Development Specialists Hospitality Industry Professionals Travel Agency Owners and Staff Destination Management Professionals Event Planners in Tourism Tourism Policy Analysts Academic Researchers in Tourism Entrepreneurs in the Tourism Sector Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Unlock your potential in the world of business with our 'Principle of Business' course. In this comprehensive journey through the intricacies of the corporate realm, you'll gain the knowledge and skills needed to thrive.

Accumulate potentials in skin-related materials that are particularly important and essential to the health and wellbeing of the

Unlock the secrets of PHP and MySQL web development with this comprehensive course. Learn the basics of PHP and MySQL and object-oriented programming (OOP) concepts to create dynamic and interactive websites and web applications.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Description GraphQL is a query and manipulation language of API that accomplishes queries with existing data. It is alternative to

Move up a Grade A Revision guide for students in all subjects at school, university and professional levels Course Information   Description Exams are a difficult time. Studying can be tedious and frustrating, but you have to put in the hours in to get the marks. There are no quick fixes, but you can get a better grade with a good revision strategy. This course presents the revision strategy I used to get the second highest mark in the finals of my accountancy qualifications and 10 A’s out of 11 exams through three years of accountancy study. The revision strategy is not complicated, and you still have to do the work – it’s not a magic solution – but it guides you through each phase of revision, and the exam itself, to help you get the best possible marks. I firmly believe that this revision strategy will get you a better mark than you would have without it. Thank you for your interest in this course. I hope this course will help you prepare for your exams   Course Pre-Requisites There are no pre-course requirements.   What Students will Learn How to structure your days and weeks during the revision period How to plan your revision An effective way to learn your material The importance of giving your mind a break – every day The importance of exam practice How to allocate the exam time over the questions How exam marks work To go for the marks, rather than for perfection What to do (and what not to do) on the day of the exam Tips for the exam A simple technique to reduce stress and boost learning     Curriculum SS1 Introduction and Agenda 3 mins SS2 Structure your Week 7 mins SS3 Start Each Day on a Positive Note 2 mins SS4 Revision Phase 1 2 mins SS5 Revision Phase 2 2 mins SS6 Give your Mind a Break 2 mins SS7 Revision Phase 3 5 mins SS8 Revision Phase 4 2 mins SS9 Exam Preparation 1 2 mins SS10 Exam Preparation 2 5 mins SS11 Emotional Freedom Technique 9 mins SS12 The Exam 5 mins SS13 Final Thoughts on Revision 6 mins SS14 Test your Knowledge 8 mins   Total time 1 hour    Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in finance processes. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel