25786 Tea courses

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. In this course, students become familiar with options for optimizing and simplifying purchasing processes and their prerequisites. Students will also learn about additional, special functions and customizing settings. Purchasing Master Data Creating Material Master Records for Purchasing Creating Vendor Master Records for Purchasing Using Partner Functions in Purchasing Sources of Supply and Conditions Analyzing Price Determination Basics Creating Purchasing Info Records Creating Special Info Records Using Special Functions in Info Records Creating Central Contracts Creating Contracts for Material Groups Creating Scheduling Agreements Without Release Documentation Creating Scheduling Agreements with Release Documentation Source Determination Controlling Source Determination with Source Lists Maintaining Source Lists Controlling Source Determination with Quota Arrangements Executing the Planning Run with Quota Arrangements Identifying Additional Aspects of Source Determination Blocking Sources of Supply Creating Purchase Orders with Source Determination Optimized Purchasing Processing Unassigned Purchase Requisitions Processing Assigned Purchase Requisitions Monitoring Purchase Orders Assessing the Buyer Role Document Release Procedure Releasing Purchasing Documents Converting Released Purchase Requisitions Configuring Release Procedures in Customizing Creating Release Procedures Specific Procurement Processes Creating Invoices Using Invoice Plans Creating Blanket Purchase Orders Deploying Subcontracting Purchasing with Manufacturer Part Numbers Deploying Additional Special Procurement Processes Vendor Evaluation Evaluating Vendors Setting Up Vendor Evaluation Purchasing Document Types Customizing Document Types in Purchasing Setting Up Field Selection in Purchasing Documents Deploying Version Management in Purchasing Analyzing Special Aspects in Customizing Defining Function Authorizations for Buyers Integrated Procurement Scenarios Purchasing with SRM and Catalogs Integrating SAP Components Additional course details: Nexus Humans SCM520 SAP Purchasing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM520 SAP Purchasing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures, Providing operational support, Managing systems for monitoring system performance and availability, Writing and deploying scripts for task automation and system administration. Overview #NAME? Red Hat System Administration I (RH124) equips you with Linux© administration "survival skills" by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134). 1 - Getting Started with the GNOME Graphical Desktop Get started with GNOME and edit text files with gedit 2 - Manage Files Graphically with Nautilus Manage files graphically and access remote systems with Nautilus 3 - Get Help in a Graphical Environment Access documentation, both locally and online 4 - Configure Local Services Configure the date and time and configure a printer 5 - Manage Physical Storage Understand basic disk concepts and manage system disks 6 - Manage Logical Volumes Understand logical volume concepts and manage logical volumes 7 - Monitor System Resources Manage memory and CPU utilization 8 - Manage System Software Manage system software locally and using Red Hat Network (RHN) 9 - Get Started with Bash Understand basic shell concepts, execute simple commands, and use basic job control techniques 10 - Get Help in a Textual Environment Use man and info pages and find documentation in /usr/share/doc 11 - Establish Network Connectivity Understand basic network concepts; configure, manage, and test network settings 12 - Administer Users and Groups Manage users and groups 13 - Manage Files from the Command Line Understand Linux filesystem hierarchy; manage files from the command line 14 - Secure Linux File Access Understand Linux file access mechanisms; manage file access from the GUI and the command line 15 - Administer Remote Systems Share and connect to a desktop; use SSH and rsync 16 - Configure General Services Manage services; configure SSH and remote desktops 17 - Manage Physical Storage II Manage filesystem attributes and swap space 18 - Install Linux Graphically Install Red Hat Enterprise Linux and configure the system with firstboot 19 - Manage Virtual Machines Understand basic virtualization concepts; install and manage virtual machines 20 - Control the Boot Process Understand runlevels and manage GRUB 21 - Deploy File Sharing Services Deploy an FTP server and a web server 22 - Secure Network Services Manage a firewall; understand SELinux concepts and manage SELinux 23 - Comprehensive Review Get a hands-on review of the concepts covered throughout the course

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. Overview Learn how to create queries in BEx Query DesignerLearn how to use advanced query functionsLearn how to perform OLAP analysis In this course, students obtain the knowledge to create query definitions using the BEx Query Designer and to make them available for OLAP analysis. Data Warehousing Describing Data Warehousing Describing Data Warehouse Architecture Using Reporting Tools Navigation Options in Reports Using the Navigation Options in Reports Saving Analysis Views Simple Queries Creating Simple Queries Finding a Query Filtering Query Definition Data Configuring Query Properties Key Figures and Structures in Queries Creating Restricted Key Figures Creating Calculated Key Figures Creating a New Formula with Boolean Operators Configuring Properties of Key Figures Using Exception and Nested Exception Aggregation Queries with Multiple Structures Creating Structures Resolving Formula Collision Designing Detailed Queries with the Cell Editor Characteristics and Hierarchies in Queries Configuring the Properties of Characteristics Running Display and Navigation Attribute Queries Adding Hierarchies to Reports Adding External Hierarchies to a Report Using Hierarchies and Structures Creating External Hierarchies Variables in Queries Using Variables Creating Characteristic Value and Text Variables in Queries Creating Hierarchy and Hierarchy Node Variables in Queries Creating Formula Variables in Queries Activating Business Content Variables Exceptions and Conditions in Queries Creating Exceptions in Query Design Creating Conditions in Query Design Report-Report Interface Using the Report-Report Interface Query Performance Optimization Optimizing Query Performance Configuring Query Read Mode Use Performance Monitoring Tools Queries Management and Authorizations Overview Managing Query Objects Describing Authorizations Reporting Options Outlining Reporting Options for SAP NetWeaver BW Additional course details: Nexus Humans BW305 SAP Business Warehouse Query Design and Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BW305 SAP Business Warehouse Query Design and Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Authors Overview Please refer to course overview This course teaches experienced authors advanced report building techniques to enhance, customize, manage, and distribute reports. Additionally, the student will learn how to create highly interactive and engaging reports that can be run offline by creating Active Reports. Create query models Build a query and connect it to a report Answer a business question by referencing data in a separate query Create reports based on query relationships Create join relationships between queries Combine data containers based on relationships from different queries Create a report comparing the percentage of change Introduction to dimensional reporting concepts Examine data sources and model types Describe the dimensional approach to queries Apply report authoring styles Introduction to dimensional data in reports Use members to create reports Identify sets and tuples in reports Use query calculations and set definitions Dimensional report context Examine dimensional report members Examine dimensional report measures Use the default measure to create a summarized column in a report Focus your dimensional data Focus your report by excluding members of a defined set Compare the use of the filter() function to a detail filter Filter dimensional data using slicers Calculations and dimensional functions Examine dimensional functions Show totals and exclude members Create a percent of base calculation Create advanced dynamic reports Use query macros Control report output using a query macro Create a dynamic growth report Create a report that displays summary data before detailed data and uses singletons to summarize information Design effective prompts Create a prompt that allows users to select conditional formatting values Create a prompt that provides users a choice between different filters Create a prompt to let users choose a column sort order Create a prompt to let users select a display type Examine the report specification Examine report specification flow Identify considerations when modifying report specifications Customize reporting objects Distribute reports Burst a report to email recipients by using a data item Burst a list report to the IBM Cognos Analytics portal by using a burst table Burst a crosstab report to the IBM Cognos Analytics portal by using a burst table and a master detail relationship Enhance user interaction with HTML Create interactive reports using HTML Include additional information with tooltips Send emails using links in a report Introduction to IBM Cognos Active Reports Examine Active Report controls and variables Create a simple Active Report using Static and Data-driven controls Change filtering and selection behavior in a report Create interaction between multiple controls and variables Active Report charts and decks Create an Active Report with a Deck Create an Active Report with 11.0 visualizations

Duration 5 Days 30 CPD hours This course is intended for Channel partners and resellers Network administrators Network engineers Sales engineers System engineers Technical architects Technical support personnel Overview After taking this course, you should be able to: Identify the Cisco Digital Network Architecture solution by describing the vision, strategy, general concepts, and components. Describe the Cisco DNA Center design application, hierarchical network design, and basic network settings, and describe the integration of Cisco DNA Center with Cisco Identity Services Engine (Cisco ISE) for Automation and Assurance. Describe the Cisco DNA Center Inventory and the available mechanisms for discovering and adding network devices, and explore the device compatibility with Cisco DNA Center and SD-Access. Describe the Cisco DNA Center automation features such as configuration templates, software image maintenance, and Plug and Play (PnP) device onboarding. Explore the Cisco DNA Center user interface, the available workflows for onboarding devices, and how to design and manage a network. Introduce Cisco SD-Access, describe the different node types in the fabric and the two-level segmentation provided by the solution, and take a deep dive into the control and data plane protocols used in Cisco SD-Access. Describe the Cisco DNA Center workflow for deploying Cisco SD-Access, defining all the prerequisite network settings and profiles, defining the required policies, creating fabric domains and sites, and provisioning fabric nodes. Create and manage fabric domains and sites, provision fabric devices, and onboard your endpoints in a single site or distributed fabric campus network. Describe the features available for automating and monitoring wireless networks with Cisco DNA Center, and describe the available deployment models with their benefits and limitations, such as wireless Over-the-Top (OTT) and SD-Access Wireless. Describe the Cisco SD-Access Extension for IoT solution, its architecture and components, and the benefits and limitations of the solution Describe the use cases and migration scenarios for migrating users from traditional campus to SD The Transforming to a Cisco Intent-Based Network (IBNTRN) v1.1 course teaches you how the functionality of Cisco© SD-Access fits into Cisco Digital Network Architecture (Cisco DNA?). Through a combination of lessons and hands-on learning, you will practice operating, managing, and integrating Cisco DNA Center, programmable network infrastructure, and Cisco SD-Access fundamentals. You will learn how Cisco delivers intent-based networking across the campus, branch, WAN, and extended enterprise and ensures that your network is operating as intended. Course Outline Introducing Cisco DNA Architecture Cisco DNA Center Design Cisco DNA Center Inventory Cisco DNA Center Automation Explore Cisco DNA Center and Automating Network Changes Introducing Cisco Software-Defined Access Deploying Cisco Software-Defined Access Deploy Wired Fabric Networks with Cisco DNA Center Cisco SD-Access for Wireless Cisco SD-Access Extension for IoT Deploy Brownfield and Fabric Wireless Network with Cisco DNA Center Migrating to Cisco SD-Access Cisco SD-Access Multicast Integrating Cisco DNA Center Deploy SD-Access Layer 2 Borders and Multicast and Integrate Cisco DNA Center with External Services or Applications Understanding Programmable Network Infrastructure Operating and Managing Cisco DNA Infrastructure Test Drive Cisco DNA Center APIs

Duration 2 Days 12 CPD hours This course is intended for This course is for analysts, developers, and administrators of IBM Watson Explorer Deep Analytics Edition oneWEX. Overview Identify oneWEX platformsIdentify the process and data flows of oneWEX projectsExplore the oneWEX user interfaceExplain ingestion and conversionUtilize Content MinerDefine enrichmentIdentify advanced features of oneWEX This course is designed to teach students core concepts of IBM Watson Explorer Deep Analytics Edition oneWEX. Students will learn to identify the oneWEX platforms as well as the process flow and data flow of oneWEX projects. Students will explore oneWEX tools, such as Content Miner and the Admin Console, while gaining hands-on experience in data acquisition and enrichment. Finally, students will be exposed to more advanced topics, such as Application Builder, Content Analytics Studio, and API usage. Overview of oneWEX Introduction to oneWEX Explore oneWEX architecture Identify installation options Navigation in oneWEX Explore the Admin Console Explore navigation using Content Miner The Collection detail view The REST API Data flow Explore the data flow of oneWEX Search and Analytics collection templates Identify data acquisition Data ingestion Work with datasets Work with crawlers Use an importer Explore conversion Data ingestion log files Analysis using oneWEX Content Miner Explore analysis using Content Miner The Guided Analysis Experience The Guided Analysis view Explore Annotators Enrichment using Annotators Annotator types Enrichment using Labeler Identify enrichment Identify document classification Classify using training data Classification versus clustering The document classification process Enrichment using Ranker Identify enrichment using Ranker The ranking process Migrate annotators from Content Analytics Studio Migrate Content Analytics Studio annotators Identify the UIMA pipeline configuration for oneWEX Update annotators Using Application Builder with oneWEX Application Builder and user roles Explore Application Builder Set up a oneWEX data source Functionality for oneWEX data sources Additional course details: Nexus Humans O3201 Fundamentals of IBM Watson Explorer Deep Analytics Edition oneWEX (V12.0.x) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the O3201 Fundamentals of IBM Watson Explorer Deep Analytics Edition oneWEX (V12.0.x) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Overview Our engaging instructors and mentors are highly-experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working within in a hands-on learning environment, guided by our expert team, attendees will explore: New Features Overview Multitenant New Features Security Features Cloud Services Networking Globalization Big Data Support Database Installation and Configuration Database Tuning Backup and Recovery Oracle 19c New Features is a hands-on course that explores the newest features such as Big Data Enhancements, Security, Multitenant features, Oracle Cloud Services, Networking, and much more. Oracle is one of the leading databases in industry today. Learn what their latest flagship product has to offer from industry experts. Oracle 19c New Features Overview Introduction to Oracle 19c New Features Oracle 19c Multitenant New Features Refreshable PDB Switchover PDB Integration with Data Guard PDB Snapshot Carousel CDB Fleet Management Oracle 19c Security Features Profile Lockdown Create a User Defined Master Encryption Key Encrypted Passwords in Database Links and Data Pump Create Keystores for Pluggable Databases Datapump and Unified Auditing Schema Only Accounts Oracle 19c Cloud Services Oracle IaaS Oracle Saas Oracle PaaS Oracle 19c Networking Database Connection Manager Database Proxy Support Tenant Isolation Oracle 19c Globalization New globalization for Bind Variables New Database Local Support Additional Unicode Support Big Data Support New Analytic Support Data Mining Data Warehouse Additional Parallel Processing Support Inline External Tables Database Installation and Configuration Zero Downtime Upgrades Dry Run Command implementation New location for Password File Improved Bulk Operations Database Tuning SQL Tuning Advisor and Exadata New SQL Tuning Set API Concurrent SQL and Sql Performance Analyzer Database In Memory Features In Memory Support for External Tables In Memory Features for Analytics Oracle 19c Backup and Recovery Active Pluggable Cloning Pluggable and non Pluggable Database Migration Additional course details: Nexus Humans Oracle 19c New Features (TTOR20019) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c New Features (TTOR20019) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for technical professionals who will deploy or have deployed the Ultra M virtual packet core solution in their network, including: Systems engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the Ultra M hardware and software Describe the features covered in the OpenStack component overview and deployment architecture Describe the Ultra M deployment architecture and operation Describe the Virtualized Packet Core-Distributed Instance (VPC-DI) architecture and packet flow Deploy and operate Ultra M This course teaches you about the hardware components of the Cisco© Ultra M virtual packet core solution, including Cisco Nexus© spine and leaf switches and Cisco Unified Computing System. The course also covers the operation and administration of the Red Hat Enterprise Linux operating system in relation to the Ultra M Undercloud and Overcloud deployments. Cisco Ultra M Hardware and Topology Overview Cisco Ultra M Hardware Components Cisco Ultra M UCS Components Cisco Ultra M UCS Interfaces Cisco Ultra M Networking Components Cisco Ultra M Physical Network Topology OpenStack Deployment Architecture and Components OpenStack Overview Nova ? OpenStack Compute Service Glance ? OpenStack Image Service Neutron ? OpenStack Network Service Keystone ? OpenStack Identity Service Cinder ? OpenStack Block Storage Service OpenStack Horizon Dashboard Ultra M Services Platform Ultra Services Platform Architecture Ultra M VNF Architecture Ultra Automation Services (UAS) Elastic Services Controller OpenStack and Ultra Automation Services VPC-DI Overview and Operation Virtual Packet Core Evolution Ultra M Layer 3 Network Topology VPC-DI Network Topology VPC-DI Packet Flows Ultra M Installation and Deployment Reviewing the Ultra M System Components Planning the Network for Installation and Deployment Deploying Hyperconverged Ultra M Models Using UAS Deploying VNFs Using AutoVNF Ultra Automation Services Additional course details: Nexus Humans Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Ultra M Deployment and Operations v1.0 (SPMBL301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows:Anyone interested in knowing about DNA Center and SD-AccessPersonnel involved in SD-Access Design and ImplementationNetwork Operations team with SD-Access solutionNetwork admin staff that deal with User AccessChannel Partner SEs and other sales supportNetwork Access Control administrationNetwork AdministratorsNetwork ArchitectsNetwork Engineers Overview Upon completing this course, the learner will be able to meet these overall objectives:Know and understand Cisco?s SD-Access concepts, features, benefits, terminology and the way this approach innovates common administrative tasks on today?s networks.Differentiate and explain each of the building blocks of SD-Access SolutionExplain the concept of ?Fabric? and the different node types that conform it (Fabric Edge Nodes, Control Plane Nodes, Border Nodes)Describe the role of LISP in Control Plane and VXLAN in Data Plane for SD-Access SolutionUnderstand the role of DNA Center as solution orchestrator and Intelligent GUIBe familiar with workflow approach in DNA Center and its 4 Steps: Design, Policy, Provision and Assurance DNA Center and SD-Access offer Cisco?s next-generation programmable digital network to help automate common network access security features and streamline the redundant, complex configuration required to allow different groups of users access to the network infrastructure. This network security training course allows network administrators to quickly allow differentiated access for end users on the network while allowing the network to react automatically to day zero and other types of attacks. Introduction to Cisco?s Software Defined Access (SD-Access) SD-Access Overview SD-Access Benefits SD-Access Key Concepts SD-Access Main Components SD-Access Campus Fabric The concept of Fabric Node types Fabric Edge Nodes Control Plane Nodes Border Nodes LISP as protocol for Control Plane VXLAN as protocol for Data Plane Concept of Virtual Network Fabric-enabled WLAN DNA Center and Workflow for SD-Access Introduction to DNA Center Workflow for SD-Access in DNA Center Integration with Cisco ISE for Policy Enforcement Integration with Cisco NDP for Analytics and Assurance Relationship with APIC-EM controller DNA Center Workflow First Step - Design Creating Enterprise and Sites Hierarchy Discuss and Demonstrate General Network Settings Loading maps into the GUI IP Address Administration Administering Software Images Network Device Profiles DNA Center Workflow Second Step - Policy 2-level Hierarchy Policy Types ISE Integration with DNA Center Cross Domain Policies DNA Center Workflow Third Step - Provision Devices Onboarding Fabric Domains Adding Nodes DNA Center Workflow Fourth Step ? Assurance Introduction to Analytics NDP Fundamentals Overview of DNA Assurance Components of DNA Assurance DNA Center Assurance Dashboard Implementing WLAN in SD-Access Solution WLAN Integration Strategies in SD-Access Fabric SD-Access Wireless Architecture Sample Design for SD-Access Wireless Campus Fabric External Connectivity for SD-Access Enterprise Sample Topology for SD-Access Role of Border Nodes Types of Border Nodes Single Border vs. Multiple Border Designs Collocated Border and Control Plane Nodes Distributed (separated) Border and Control Plane Nodes

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions