Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.
The alternative to laser tattoo removal. Li-FT is an advanced saline removal system. This course will teach you how to remove tattoos on all areas of the face and body using the Li-FT removal solution. Included in the course is a free bottle of Li-FT and a pre study webinar from Girlz Inc. It’s perfect for PMU and microblading artists. Learn how to remove poor pmu for your clients. Pre-requisites – Students must hold a certificate for microblading and/or machine tattooing for a minimum of 6 months. Upon completion of the course you will be certified and trained to remove using both techniques. Prior to your in person training, you will receive your personal log in details for the Li-FT pre study webinar from Girlz Ink. This must be completed prior to your practical training. On your training day we will cover the theory and practical aspects of removal and answer any of your questions, in addition you will also receive a free bottle of Li-FT solution. Course fee is £795
Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + QLS Endorsement | Assessment & Tutor Support Included
Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation
Project Management Fundamentals - Japanese: On-Demand Many projects are run by highly qualified, talented people with little or no training in project management. They carry out projects such as process improvement, marketing campaign development, new product development, event planning and production, as if they were "work". Project Management Fundamentals (PMF) was created to help those who need a solid foundation in project management to learn on the job without undue burden. is. This course provides practical skills, concepts and principles that you can take back to the workplace, and the insight you need to adapt them to your specific project environment. PMF's course goal is to achieve quality performance by learning effective planning and control, so it emphasizes process-oriented and analytical, systems-oriented approaches. These frameworks promote the project-related problem-solving and decision-making skills needed in real-world projects. We also focus on the collaboration, clear person-to-person communication, interpersonal and interpersonal skills required for the project. These needs are recognized throughout PMF, but are highlighted in two areas: Module 2 - People and Projects Module 8 - Execution, Communication and Team Development What You Will Learn By the end of this course, you should be able to: Explain the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Learn project management processes such as initiation, planning, execution, monitoring and control, and closing Leverage project management processes and tools based on case studies and real-world situations Create initial project plan Using standard project management terminology Basic Concepts Project management and its definition PM value and key points Competing Constraints and Project Success Project life cycle People and Projects Overview of people and projects Project manager Project team people and projects in the organization Module 3 - Initiation and Requirements Definition Project launch Formulation of project charter Conducting stakeholder evaluations Requirements definition Using the Work Breakdown Structure Define Work Breakdown Structure (WBS) Development of usable WBS Utilization of WBS Project Risk Management Need for risk management Overview of risk-aware planning Identification of risks Risk analysis Risk response plan Implementing countermeasures and monitoring risks Environmental considerations that require adaptability Quotation Quote definition Quotation approach How to estimate cost estimate Quotation Validation Scheduling Definition of the scheduling process and related terms Defining sequences and dependencies Determining the critical path Examination of schedule risk and optimization of schedule Execution, Communication and Team Development From baseline to execution Project communication and stakeholder relationships high performance team Monitoring and Control Definition of monitoring and control See control through the lens of competing demands Variance analysis and corrective action (earned value) Adaptive environment considerations Project Closure Closing the project Focus on project migration Focus on post-project evaluation
Project Management Fundamentals - Chinese: On-Demand The course provides practical skills, concepts and principles that can be brought back to the workplace, as well as the insights needed to adapt them to specific project contexts. Many projects are managed by competent and efficient project managers who have not received professional project management training. The work of these project managers includes optimizing processes, planning marketing, developing new products, event planning and implementation, and other project work. Project Management Fundamentals (PMF) is a project management course specially designed for such people, aiming to help such managers build a solid project management knowledge base without affecting their own work too much. The course covers practical skills, theoretical foundations, working principles required in real work situations, and how to flexibly apply the acquired knowledge to special project situations. The goal of this lesson is to improve the quality of work by learning how to plan, manage and control projects effectively. Based on this, the course will focus on a process-oriented, analytically-oriented and systems-oriented approach. These frameworks will help students improve their problem-solving and decision-making skills in real-world projects, with particular emphasis on the collaborative, effective communication, and interpersonal skills needed to manage projects. These contents will run through the entire PMF course, and will be explained in the following two units: People and Projects Execution , Communication , and Building Project Teams What You Will Learn At the end of the course you will be able to: Describe the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Explore the project management process, including initiating, planning, executing, monitoring and controlling, and closing Use project management processes and tools based on case studies and real-world contexts Create a preliminary project plan Use standard project management terminology Basic Concepts Project Management and Related Definitions The Value and Emphasis of Project Management Competitive Constraints and Project Success project life cycle People and Projects Overview of people and projects project manager project team people and projects in the organization Initiating and Defining Requirements Startup project Create a project charter Conduct stakeholder assessments define requirements Using a Work Breakdown Structure Define the Work Breakdown Structure (WBS) Create a working WBS use WBS Managing Project Risk Rationale for risk management Risk Planning Overview identify risks analyze risk Planning Risk Responses Implement response and monitor risks Adaptive Environmental Considerations Estimate Preparation Define estimates Estimation method Estimation practice estimated cost Verify estimates Scheduling Define the scheduling process and related terminology Sorting and defining dependencies Determine the critical path Consider Schedule Risk vs Optimizing Schedule Execution , Communication , and Building Project Teams From Baseline to Execution Project Communications and Stakeholder Relations efficient team Monitoring and Control Define Monitoring and Control Observing how to control from the perspective of competitive constraints Variance Analysis and Corrective Action (Earned Value) Adaptive Environmental Considerations Closing Project finishing project Focus on Project Transition Focus on post-project evaluation
Project Management Fundamentals - Chinese: On-Demand The course provides practical skills, concepts and principles that can be brought back to the workplace, as well as the insights needed to adapt them to specific project contexts. Many projects are managed by competent and efficient project managers who have not received professional project management training. The work of these project managers includes optimizing processes, planning marketing, developing new products, event planning and implementation, and other project work. Project Management Fundamentals (PMF) is a project management course specially designed for such people, aiming to help such managers build a solid project management knowledge base without affecting their own work too much. The course covers practical skills, theoretical foundations, working principles required in real work situations, and how to flexibly apply the acquired knowledge to special project situations. The goal of this lesson is to improve the quality of work by learning how to plan, manage and control projects effectively. Based on this, the course will focus on a process-oriented, analytically-oriented and systems-oriented approach. These frameworks will help students improve their problem-solving and decision-making skills in real-world projects, with particular emphasis on the collaborative, effective communication, and interpersonal skills needed to manage projects. These contents will run through the entire PMF course, and will be explained in the following two units: People and Projects Execution , Communication , and Building Project Teams What You Will Learn At the end of the course you will be able to: Describe the value of strong project management Identify the characteristics of successful projects and project managers Recognize how current agile/adaptive practices fit into project management Explore the project management process, including initiating, planning, executing, monitoring and controlling, and closing Use project management processes and tools based on case studies and real-world contexts Create a preliminary project plan Use standard project management terminology Basic Concepts Project Management and Related Definitions The Value and Emphasis of Project Management Competitive Constraints and Project Success project life cycle People and Projects Overview of people and projects project manager project team people and projects in the organization Initiating and Defining Requirements Startup project Create a project charter Conduct stakeholder assessments define requirements Using a Work Breakdown Structure Define the Work Breakdown Structure (WBS) Create a working WBS use WBS Managing Project Risk Rationale for risk management Risk Planning Overview identify risks analyze risk Planning Risk Responses Implement response and monitor risks Adaptive Environmental Considerations Estimate Preparation Define estimates Estimation method Estimation practice estimated cost Verify estimates Scheduling Define the scheduling process and related terminology Sorting and defining dependencies Determine the critical path Consider Schedule Risk vs Optimizing Schedule Execution , Communication , and Building Project Teams From Baseline to Execution Project Communications and Stakeholder Relations efficient team Monitoring and Control Define Monitoring and Control Observing how to control from the perspective of competitive constraints Variance Analysis and Corrective Action (Earned Value) Adaptive Environmental Considerations Closing Project finishing project Focus on Project Transition Focus on post-project evaluation
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com