24972 Tea courses in Cardiff delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Kanzol Quran Academy teaches the Holy Quran globally, emphasizing Tajweed rules. Our qualified male and female online teachers guide students in various ways, encouraging daily application of their learning. We strive to develop Muslim leaders as role models and ambassadors for Islam. Begin your Quranic journey today with our expert tutors!

Are you ready to step into your power and transform your life with ancient wisdom? Join Giada, from School of Shamanism, for this exclusive free online masterclass inspired by the transformative Become a Spiritual Warrior Mentor course. This masterclass offers a glimpse into the profound teachings of Japanese shamanism and philosophy, including the principles of Wabi Sabi, Ikigai, Kaizen, and Kintsugi. Together, we will explore the path to becoming a Spiritual Warrior—someone who embodies resilience, balance, and inner strength while embracing life’s imperfections as sources of beauty and growth. What to Expect 🌸 Experience a Sacred Ritual: Immerse yourself in a guided ritual that fosters self-reflection, grounding, and empowerment. 🌟 Discover Ancient Principles: Learn how timeless Japanese practices can bring balance and transformation to your modern life. 🌀 Tap Into Your Inner Warrior: Begin the journey of unlocking your purpose and embracing a life of authenticity and strength. 💬 Interactive Q&A: Engage with Giada to gain deeper insights into the practices of a Spiritual Warrior. This free masterclass is a unique opportunity to connect with a like-minded community, explore practical tools for personal growth, and gain a deeper understanding of the course’s teachings. No prior experience is required—just an open heart and a willingness to embark on this spiritual journey.

Try Grow with this taster session! We've extracted a snippet of module 1 to give you a flavour for how our CPD programme works. Give it a try! Comprehensive, inclusive and accessible CPD for EAL teaching – designed for all educators.   At FlashAcademy®, we believe in a whole-school approach to EAL teaching, empowering every educator to contribute to the success of multilingual learners.  Our CPD programme provides:  Practical knowledge and evidence-based strategies. Resources to reflect, refine, and grow your school’s EAL provision. Actionable tools designed by experienced teachers and EAL specialists who understand the challenges of teaching multilingual learners. With real-life context learning, you’ll gain the skills to deliver impactful teaching and help your EAL students thrive.  About Grow with FlashAcademy®  Developed in collaboration with EAL Inclusive, we have created a comprehensive CPD journey for educators. Whether you’re new to EAL or looking to refine your strategies, Grow with FlashAcademy® offers flexible, on-demand learning.  What’s included?  A blend of video lessons, interactive content and a downloadable reflection journal. On-demand access via Cademy so you can learn at your own pace. Expert virtual drop-in sessions to connect with EAL specialists and ask your questions. Modules designed for practical implementation in schools. Why Grow with FlashAcademy®?  The challenge  EAL coordinators and practitioners often highlight the growing gap in whole-school teaching support for EAL provision. With budget constraints shifting responsibility to classroom teachers, the need for accessible, high-quality CPD has never been greater.  The solution  Grow with FlashAcademy® bridges this gap by offering a blend of online training and expert-led support. Developed with insights from leading EAL experts, our programme addresses the challenges schools face today. We’re creating meaningful change to equip educators with the tools they need to succeed.  Programme tiers We have created three tiers, you can purchase just one tier or a mix depending on your existing knowledge and requirements. Tier 1: Foundations of EAL pedagogy  Tier 2: Advanced pedagogy and assessment (Coming in 2025)  Tier 3: Whole-school systems and strategy (Coming in 2025)  Each tier includes 6 modules (60–90 minutes each), providing over 18 hours of evidence-based CPD.  How it works  1) Learn  Complete each module at your own pace. We recommend completing two modules per term to allow time for the following steps. 2) Reflect  Use the downloadable reflection journal to evaluate your learning and its impact. 3) Implement  Trial strategies in your classroom. 4) Connect  Join one live virtual drop-in session per tier to ask an EAL expert for advice and support.  Meet the experts  Our network of passionate EAL practitioners are ready to support your journey with actionable insights and proven strategies. These experts are an integral part of our mission to drive wider change in EAL provision.  Speakers in this tier include:  Anna Leaman, EAL Specialist and Director, EAL Inclusive. Anna is our programme leader, she'll be your guide throughout the programme. Chris Woodhams, Assistant Campus Principal, OneSchool Global. Soofia Amin, Assistant Head Teacher and Specialist Lead in Education for Multilingualism at Kensington Primary. Ready to get started?  Enrol in Grow with FlashAcademy®. Start building your expertise and refining your school’s EAL action plan today. 

Change and uncertainty - staying resilient in a shifting landscape Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - Change is inevitable - but that doesn’t mean it’s easy. Whether it’s shifting targets, new team structures, or sector-wide challenges, hospice fundraisers are constantly navigating uncertainty. This interactive workshop will help you: ✅ Understand why change feels hard—and how to make it easier ✅ Identify what’s in your control (and let go of what’s not) ✅ Build resilience and confidence in uncertain times With practical strategies, group discussions, and real-world tools, you’ll leave feeling more in control, no matter what’s ahead. - - - Claire Warner (she/her) is a Charity Culture, Wellbeing & Leadership Specialist. Before developing this specialism, Claire had 19 years working in the charity sector, including 10 years in Director / Senior Leader roles. But it was a period of significant unwellbeing (breast cancer) that led Claire to the career change. And it was in conducting a large piece of research into sector wellbeing, that Claire recognised this significant gap in provision and went on to create Lift. In 2020, Claire won the Best Digital Leader Award at the Social CEO Awards for her wellbeing work during the pandemic. In 2021, she curated the first Charity Workplace Wellbeing Summit and was named as one of Charity Times Magazine’s 20 Pandemic Pioneers. Claire lives in rural Lancashire with her husband, their two daughters, Rowan the dog and horses Maddie and Bernie.

Music Audio Stories presents Can You Spell It? Free Video Series ▫️Fun videos to help your child learn to pronounce and spell colours and develop visual and reading skills. We are thrilled to introduce our video series called, Can You Spell It? Children will learn how to pronounce and spell each colour and enjoy seeing our flower characters. With illustrations, voice-overs, animations, and music, this video series will help to teach children to spell in a fun and easy way. Children will: ▪️See examples of each colour ▪️Learn how to spell each colour ▪️Hear how each colour is pronounced ▪️Gain better reading skills ▪️Improve concentration and visual skills ▪️Love the illustrated flower characters ▪️Enjoy sound effects and music ⏰ Videos are released on Saturdays at 11 am on YouTube. Subscribe on YouTube at: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video. Video Series Playlist: https://shorturl.at/IDVL5 Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-spell-it Enjoy! ♥ Music Audio Stories - Making learning easy and fun! Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners. Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun! ---------- Website: http://www.musicaudiostories.com/ Storytime: http://storytimewithannachristina.com/ ---------- Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe ---------- Twitter: https://twitter.com/musicaudiostory Instagram: https://www.instagram.com/musicaudiostories/ Facebook: https://www.facebook.com/musicaudiostories/ Storytime with Anna Christina Instagram: https://www.instagram.com/storytimewithannachristina/

Music Audio Stories presents Can You Count It? Free Video Series ▫️ Fun videos to help your child learn numbers 1 to 10, and develop visual and spelling skills. We are thrilled to introduce our video series called, Can You Count It? Children will learn numbers 1 to 10, see how to spell and pronounce each number, and enjoy counting to 10 with fun illustrations and numbers. With illustrations, voice-overs, animations, and music, this video series will help to teach children to count in a fun and easy way. Children will: ▪️See examples of each number ▪️Hear how each number is pronounced ▪️Learn how to spell each number ▪️Have fun counting the numbers ▪️Improve concentration and visual skills ▪️Love the fun illustrations and characters ▪️Enjoy sound effects and music ⏰ Videos are released on Saturdays at 11 am on YouTube. Subscribe to our channel here: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video. Video Series Playlist: https://shorturl.at/xlNdy Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-count-it Enjoy! ♥ Music Audio Stories - Making learning easy and fun! Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners. Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun! ---------- Website: http://www.musicaudiostories.com/ Storytime: http://storytimewithannachristina.com/ ---------- Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe ---------- Twitter: https://twitter.com/musicaudiostory Instagram: https://www.instagram.com/musicaudiostories/ Facebook: https://www.facebook.com/musicaudiostories/ Storytime with Anna Christina Instagram: https://www.instagram.com/storytimewithannachristina/

CPD-certified Legionella Awareness Course for dental staff. Learn risks, control measures & responsibilities. Quick, clear, and essential training. 💧 Legionella Awareness Course for Dental Staff 💡 Quick, simple, and CPD-certified! Learn how to stay safe, control risks, and keep your practice compliant. 🦷✅ #DentalCPD #LegionellaAwareness #SafeWater #DentalPractice

This on-demand webinar explores the significant, yet often overlooked, connection between EAL (English as an Additional Language) and student wellbeing in an international context.