24238 Tea courses in Cardiff delivered Online

In today's dynamic educational landscape, mastering Effective Classroom Behavior Management is essential. This course is crucial because Behavior Management is the cornerstone of a productive learning environment. By understanding Behavior Management, you will learn to establish a positive classroom atmosphere, build strong relationships, and promote student engagement and motivation. This skill is indispensable for addressing challenging behaviors and creating engaging lessons. Additionally, effective Behavior Management techniques enable collaboration with parents and guardians, ensuring a supportive community for students. Long-term Behavior Management plans lead to sustained improvement in classroom conduct. The key benefits of this course include enhanced classroom control, improved student outcomes, and a more fulfilling teaching experience. Learning these Behavior Management skills will transform your professional life, making you a more effective and confident educator. Enroll in this course to gain comprehensive knowledge in Behavior Management and make a significant impact in your educational career. Key Features: CPD Certified Effective Classroom Behavior Management Course Free Certificate from Reed CIQ Approved Effective Classroom Behavior Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Classroom Behaviour Management Module 02: Establishing Positive Classroom Environment Module 03: Building Positive Relationships Module 04: Promoting Engagement and Motivation Module 05: Strategies for Addressing Challenging Behaviours Module 06: Strategies for Engaging Lessons Module 07: Collaboration with Parents and Guardians Module 08: Long-Term Behaviour Improvement Plans Learning Outcomes: Understand principles of effective behaviour management in classrooms. Foster a positive environment conducive to learning and growth. Build strong relationships with students and parents for better collaboration. Motivate and engage learners to enhance participation and achievement. Implement strategies to address and manage challenging behaviours effectively. Create engaging and interactive lessons to captivate students' interest. CPD 10 CPD hours / points Accredited by CPD Quality Standards Effective Classroom Behavior Management 1:56:45 1: Module 1 Understanding Classroom Behaviour Management Preview 11:57 2: Module 2 Establishing Positive Classroom Environment 14:48 3: Module 3 Building Positive Relationships 15:07 4: Module 4 Promoting Engagement and Motivation 16:03 5: Module 5 Strategies for Addressing Challenging Behaviours 15:20 6: Module 6 Strategies for Engaging Lessons 14:54 7: Module 7 Collaboration with Parents and Guardians 13:06 8: Module 8 Long-Term Behaviour Improvement Plans 14:30 9: CPD Certificate - Free 01:00 Who is this course for? This Effective Classroom Behavior Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Effective Classroom Behavior Management. Moreover, this course is ideal for: Teachers seeking to enhance classroom management skills. Educators aiming to create a positive learning environment. Teaching assistants interested in supporting behavioural management. School administrators focusing on improving student engagement. Parents looking to understand classroom dynamics and support their children. Requirements There are no requirements needed to enrol into this Effective Classroom Behavior Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Effective Classroom Behavior Management course. Career path After finishing this Effective Classroom Behavior Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Effective Classroom Behavior Management are: Secondary School Teacher - £28K to £41K/year. Special Education Teacher - £25K to £40K/year. Educational Consultant - £30K to £50K/year. School Counsellor - £23K to £37K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you want to give your home an updated look? Taking this Painting and Decorating Training will equip you with the skills for painting and decorating. Painting walls, furniture and other parts of the house or building could make a big difference visually. On this course, you will discover painting ideas and techniques on art and interior design. Whether it is cooking or painting, getting the right recipes and ingredients is the most vital thing you need to know. Through the course, you will understand the psychology of colour and use it to your advantage. If you have the love for interior painting and designing, then this course is highly recommended for you. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Painting and Decorating Training is suitable for anyone who want to gain extenwants knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

The Buttercream Cake Decorating is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an endorsed certificate. This Buttercream Cake Decorating consists of several modules. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for?​ Buttercream Cake Decorating is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

This Dyslexia course was designed with meticulous care and research. This course will take you to step by step through the entire learning process, making it easy and enjoyable for you. The course will teach you about the various types of dyslexia and learning disabilities and how to identify them. It will teach you about the most common dyslexic behaviours among school children. You can learn how to deal with and cope with dyslexia by using cognitive strategies. This Dyslexia course is broken down into ten modules, each of which teaches you everything you need to know about dyslexia. With the knowledge you will gain from each module, you will be able to identify when an adult has dyslexia and assist them in receiving the assistance they require. Experts craft this course to enable you to learn quickly and efficiently and at your own pace and convenience. This comprehensive Dyslexia course is the perfect way to kickstart your career. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Learning Outcomes After completing the course, you will be able to: Describe dyslexia and other common learning disabilities. Demonstrate a comprehensive understanding of dyslexia in school-aged children, including forms, signs, and treatment processes. Recognize the different forms of dyslexia in children of school age. Describe expert-developed cognitive approaches to coping with dyslexia. Help dyslexic children succeed in school. Examine the dyslexia laws and rules, as well as how they are applied in the classroom. Why Choose Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dyslexia Awareness Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. *** Other Benefits of this Dyslexia Awareness Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course ] [Detailed course curriculum] *** Dyslexia Awareness *** Module 1: An Overview Module 2: Learning Difficulties Module 3: Impact of Dyslexia in the Educational Setting Module 4: Helping Adults with Dyslexia Module 5: Dyslexia in the Workplace Module 6: Approaches in Dyslexia Module 7: Strengths and Rewards Module 8: Assessment and Evaluation Module 9: Dyslexia-Friendly Learning Environment Module 10: Relevant Laws --------------- Assessment Method After completing each module of Dyslexia Awareness, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Dyslexia Awareness course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Dyslexia Awareness course is ideal for - Job Seekers Teachers Fresh Graduates Teaching Assistants Child Minders Psychologists Parents Requirements There are no specific requirements for this course Dyslexia Awareness because it does not require any advanced knowledge or skills. Career path The Dyslexia Awareness course is not a requirement for any specific career. With this Dyslexia training, you may improve your resume and employability abilities to get relevant work. Additionally, if you already work in a position that requires you to interact with children, you must take this dyslexia course in order to do your duties effectively. Certificates Certificate of completion Digital certificate - Included

Autism: Autism Course Online Discover the full potential of our Autism: Autism Course and take your skills to the next level. Enroll now and unlock a world of knowledge and opportunities! Around one out of every 100 children has been diagnosed with autism, so teachers must educate themselves with the skills and knowledge needed to properly support autistic children. This Autism: Autism Course will teach you about the various signs of Autism: Autism Course and the difficulties people with autism encounter in education, communication, socialization, and developing relationships. Furthermore, this Autism: Autism Course will teach you how to assist others facing similar difficulties in improving their lives. Enrol in our Autism: Autism Course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development in the field. Special Offers of this Autism: Autism Course This Autism: Autism Course includes a FREE PDF Certificate. Lifetime access to this Autism: Autism Course Instant access to this Autism: Autism Course Get FREE Tutor Support from Monday to Friday in this Autism: Autism Course Courses are included in this Autism: Autism Course Course 01: Level 3 Understanding Autism Course 02: Advanced Diploma in Childcare Course 03: Level 5 Childcare Training [ Note: Free PDF certificate as soon as completing the Autism: Autism Course] Autism: Autism Course Online Industry Experts Designed this Autism: Autism Course into 06 detailed modules. Course Curriculum of Autism: Autism Course Module 01: Autism in Context Module 02: Positive Behavioural Support for Individuals with Autism Module 03: Understand Support and Management of Transitions for Individuals with Autism Module 04: Therapeutic Interventions and Support Available for Individuals with Autism and Co-occurring Conditions Module 05: Communication and Social Interaction with Individuals with Autism Module 06: Safeguarding and Resilience in Autism Assessment Method of Autism Course After completing each module of the Autism: Autism Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Autism Course After completing the MCQ/Assignment assessment for this Autism: Autism Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Autism: Autism Course Online This Autism: Autism Course is ideal for - Teacher Parents Students Nurses Child Minders Care Home Professionals Anyone who is already working in this sector Special Note: Our Course is not a regulated Autism Course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding Autism (RQF) NCFE CACHE Level 2 Certificate in Understanding Autism TQUK Level 3 Certificate in Understanding Autism (RQF) Level 2 Certificate in Understanding Autism (RQF) Level 3 Certificate in Supporting Individuals with Learning Disabilities Level 3 Diploma in Supporting Teaching and Learning in Schools (Autism Pathway) Level 3 Award in Supporting Individuals with Dyslexia Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Autism Pathway) Level 2 Certificate in Awareness of Mental Health Problems Level 2 Certificate in Understanding Children and Young People's Mental Health Level 3 Certificate in Understanding Mental Health Level 4 Diploma in Adult Care (Learning Disability Pathway) Requirements Autism: Autism Course Online Students who intend to enrol in this Autism: Autism Course must meet the following requirements: Autism: Good command of the English language Autism: Must be vivacious and self-driven. Autism: Basic computer knowledge Autism: A minimum of 16 years of age is required. Career path Autism: Autism Course Online This Autism: Autism Course will lead to a competitive advantage and open the door to a wide range of career opportunities. Certificates Certificate of completion Digital certificate - Included

***Launch Your Rewarding Journey in Maternity Support Worker*** Maternal Health is a critical public health concern. According to a recent report by the World Health Organization (WHO), an estimated 800 women die from pregnancy or childbirth complications every day. The latest figures show that over 740,000 maternity Support Workers work alone in the UK. They play a vital role in supporting mothers, babies, and families during pregnancy, childbirth, and postnatal. This comprehensive Maternity Support Worker course equips you with the theoretical knowledge and understanding to thrive in this growing and essential field. You'll delve into the fascinating world of maternity care, explore key concepts, and gain a solid foundation for a fulfilling career. Learning Outcomes Upon successful completion of this Maternity Support Worker course, you will be able to: Describe the stages of pregnancy, childbirth, and postnatal care. Explain key terminology and abbreviations used in maternity care settings. Discuss the importance of antenatal care and screening procedures. Outline the role of a Maternity Support Worker in supporting mothers during labour. Recognize and address the needs of newborns and mothers during the postnatal period. Demonstrate effective communication, empathy, and teamwork skills within a maternity care team. This Maternity Support Worker course provides a theoretical foundation for a successful career supporting mothers, babies, and families. Throughout the course, you'll explore various aspects of maternity care, including: The Fundamentals: This Maternity Support Worker course will help you gain a strong understanding of reproductive anatomy and physiology, which will form the basis for pregnancy and childbirth. The Journey of Pregnancy: Explore the stages of pregnancy, including antenatal care, screening processes, and how to support healthy pregnancies. Birth and Beyond: Learn about effective birthing support strategies, postnatal care practices, and nurturing the well-being of newborns. Communication and Collaboration: Develop essential communication skills to effectively interact with mothers, families, and healthcare teams. Building a Fulfilling Career: Discover the rewarding path of a Maternity Care Assistant and gain valuable insights into teamwork and professional development. This Maternity Support Worker course is designed to equip you with the theoretical knowledge you need to excel in this dynamic field. Curriculum Breakdown of the Maternity Support Worker Course: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Support Worker Module 03: Reproductive Anatomy & Physiology Module 04: Antenatal Care and Screening Module 05: Support in Labour: Intrapartum Care Module 06: Postnatal Care Module 07: Nurture and Nature: The Healthy Newborn Module 08: Infant Feeding Module 09: Newborn Infection Module 10: Care During the Third Stage of Labour Module 11: Perinatal mental health Module 12: Supporting a Healthy Pregnancy Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Team Working Module 16: Maternity Care Assistance as a Career CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Maternity Support Worker course is ideal for: Individuals seeking a career change in healthcare. Those interested in supporting mothers, babies, and families during pregnancy and childbirth. Anyone passionate about women's health and well-being. Professionals seeking to enhance their understanding of maternity care. Individuals considering further training in midwifery or related fields. Anyone who wants to gain a comprehensive understanding of maternity care. Requirements This Maternity Support Worker course is designed for individuals with a strong interest in maternity care. There are no specific prerequisites required to enrol. Career path A career in maternity care offers many opportunities for growth. Upon Maternity Support Worker course completion, you can expect to: Maternity Support Worker Doula Midwifery Assistant Lactation Consultant Research Assistant Community Educator Registered Midwife. Registered Nurse. This Maternity Support Worker course is your gateway to a fulfilling career where you can make a real difference. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking forward to Functional Skills packages, the most demanding skills, for the ongoing year and beyond? Then you are in the perfect place. Let's explore! The development of a learner's capacity to resolve issues in practical situations is referred to as a functional skill. The essential English, mathematics, and ICT abilities required for success in both the professional and personal spheres are known as functional skills. You may build these abilities with the aid of our functional skills course. Courses you'll get: Course 01: Functional Skills Maths Course 02: Functional Skills English Course 03: Functional Skills IT We provide beginner-level functional skills training in English, Maths, and ICT. The Functional Skills course contents are divided into modules and subjects, and learning evaluations are placed at regular intervals to test the level of understanding. You are supposed to learn the basics of arithmetic, computers, databases, and other subjects in the Functional Skills. Learning Outcome of Functional Skills course: Understand foundational Functional Skills maths Grasp the fundamentals of Functional Skills English Learn how to use computer hardware and software. Explore sharing and controlling software for data storage IT troubleshooting training Key Highlights for Functional Skills Course: CPD Accredited Functional Skills Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Functional Skills Course Materials 100% Functional Skills Learning Satisfaction Guarantee Lifetime Access & 24/7 Support with the Functional Skills Course Self-paced Functional Skills Course Modules Curriculum Breakdown of the Maths, English & IT Bundle Take a look at the training modules of the Functional Skills English Course: Basics of Grammar The Basics of Sentence Structure of Sentence Punctuation & Capitalisation Spelling Take a look at the training modules of the Functional Skills Maths Level 2 bundle: Numbers and Negative Numbers Multiples Factors Fractions and Power Percentages Expressions Decimals Ratio and Proportion Exponents and Radicals Graphs The Profit and Loss Perimeter and Area Averages Probability Take a look at the training modules of the IT course: Section 01: How People Use Computers Section 02: System Hardware Section 03: Device Ports and Peripherals Section 04: Data Storage and Sharing Section 05: Understanding Operating Systems Section 06: Setting Up and Configuring a PC Section 07: Setting Up and Configuring a Mobile Device Section 08: Managing Files Section 09: Using and Managing Application Software Section 11: IT Security Threat Mitigation Section 12: Computer Maintenance and Management Section 13: IT Troubleshooting Section 14: Understanding Databases CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in Functional Skills course. Besides, this course particularly recommended for- Anyone who is interested in reviewing or studying the fundamentals of IT, English, or mathematics. Whoever wants to be successful in functional skills. Anyone wishing to enhance their maths, English, or IT skills in order to increase their work prospects. Applicants for higher education. Requirements Learners seeking to enrol for Functional skills course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing Functional Skills course, you can explore trendy and in-demand jobs related to this course, such as- Department Head Teacher Teaching Assistant Maths Teacher English Teacher IT Teacher Deputy Chief Explore each of the roles available and how you can start your career in Functional sectors. Certificates Certificate of completion Digital certificate - Included After successfully completing the course, you can get 3 CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - Included After successfully completing this course, you get 3 CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.