7124 Systems courses delivered Online

Are you aware of the importance of studying and how you can teach other people to study? Are you someone who struggles in studying but has a passion for teaching? Then worry no more! This course will help you learn how to study and be able to teach how to study. Description: In this course, you will be able to learn the concept of Psychology of Teaching. It can be helpful to any educator so that he/she'll be able to assess if his/her methods of teaching are helpful to your students. In this course, you will also be taught how to study efficiently and be able to teach other people how to study. In this course, you will be introduced to the methods and nature of the study and its principal factors. You will be able to choose from these methods which will suit you the best. Then you will be able to assess if students who are not studying properly and how you can address this. Likewise, you will be given the provision for a particular purpose which is one factor in studying. Who is the course for? Educators who want to improve their interactive teaching course. People who have an interest in teaching and studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Psychology of Teaching course would be beneficial for the following careers: Administrator Educators Guidance Counsellors Instructors Life Coach Mentors Teachers Tutors. Psychology of Teaching WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY? 01:00:00 THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS 02:00:00 PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY 02:00:00 THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY 02:00:00 THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY 02:00:00 JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY 02:00:00 MEMORIZING, AS A FIFTH FACTOR IN STUDY 02:00:00 THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY 02:00:00 PROVISION FOR A TENTATIVE RATHEE THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY. 01:00:00 PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY 02:00:00 FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL 02:00:00 Mock Exam Mock Exam- Psychology of Teaching 00:20:00 Final Exam Final Exam- Psychology of Teaching 00:20:00

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set. Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey. Key Learning Outcomes: Grasp the fundamentals and their practical applications. Cultivate the necessary skills for success in your field. Apply newfound knowledge to real-world scenarios. Develop effective solutions for relevant topics. Elevate your employability and career prospects.   Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home. Why Choose Us? Learn at your own pace with 24/7 online access to course materials. Benefit from full tutor support available Monday through Friday. Acquire essential skills in the convenience of your home through informative video modules. Enjoy 24/7 assistance and advice via email and live chat. Study on your preferred device - computer, tablet, or mobile. Gain a thorough understanding of the course content. Improve professional skills and earning potential upon completion. Access lifetime course materials and expert guidance. Enjoy the convenience of online learning with flexible schedules. Why Enroll in This Course? Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives. Assessment: The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement. Career Path: Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you'll have the qualifications to pursue diverse career opportunities across various industries. Course Content Hydroponics and Aquaponics Farming - Online Diploma Module 1: Introduction to Soilless Cultivation Module 2: Hydroponics Systems and Techniques Module 3: Aquaponics - Integrating Fish and Plants Module 4: Growing Mediums and Nutrient Management Module 5: Crop Selection and Management Module 6: Environmental Control and System Health Module 7: Design, Construction, and Maintenance Module 8: Commercial Considerations and Sustainability

Description:  Learning how to express what you need is a basic human function. Reading is an action which is considered as a skill of reading and understanding written or printed materials. Writing, another action of communication is the ability to communicate through making words on papers and composing text. Speaking is also a form of communication through conveying information in spoken language. Through this course, you will learn how to master all these three skills to be able to communicate effectively. Who is the course for? People who are in need to enhance their English written skills. Professionals, writers, and editors who write in the English language. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Skills (Reading, Writing & Speaking) course is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Copywriter Editor Journalist Marketing Content Creator Product Creator Professor Teacher Technical Writer. Module 1: Reading Introduction 01:00:00 Before Speed Reading 01:00:00 How People Read 01:00:00 Radically Increasing Your Reading Speed 01:00:00 Suggestions for Improving Speed and Effectiveness 01:00:00 Human Mind and Vocalization 01:00:00 Getting the Main Idea 01:00:00 Conclusion 00:15:00 Module 2: Writing INDEX OF RULES 00:30:00 CLEARNESS AND FORCE 01:00:00 ORDER OF WORDS IN A SENTENCE 01:00:00 EXERCISES 01:00:00 CONTINUOUS EXERCISES 01:00:00 Module 3: Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Excel was created to become a useful program to help you become more efficient and effective in manipulating your data. This program is being used by almost all the professionals. You will know how to share workbooks, its advanced functions and formulas through this course. You will learn the importance of security setting when sharing workbooks with Macros. You will take advantage of the host of functions available in Excel to perform every type of calculation you can imagine. Who is the course for? Professionals who want to learn about Microsoft Office Excel Essentials 2013. People who have an interest in knowing all the features of Microsoft Excel 2013 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Excel Intermediate Level course is a useful qualification to possess and would be beneficial for any for any Office job, such as: Admin Assistant PA Secretary Administrator Account Assistant Bookkeeper Accountant Office Manager Microsoft Excel - Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with Permissions and Options 00:30:00 Module Three - Sharing Workbooks 00:30:00 Module Four - Performing Advanced Formula and Function Tasks 00:30:00 Module Five - Working with Array Formulas 01:00:00 Module Six - Working With Macros 00:30:00 Module Seven - Working With Forms 00:30:00 Module Eight - Applying Advanced Chart Features 01:00:00 Module Nine - Working With Slicers and Timelines 00:30:00 Module Ten - Working With Multiple Tables, Relationships and External Data 00:30:00 Module Eleven - Working With PowerView 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities- Microsoft Excel - Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Excel - Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Excel - Intermediate Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Whether you are a professional, an employee in a company or hard working student or business owner this course is designed for all those who wish to develop their skills and abilities using Microsoft Outlook 365. This online course will allow you to learn advanced Microsoft Outlook techniques, which will gear you to a good fresh start. It will also help you will experience the design to provide you documents and emails to look exactly like they would when printed. In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook 365.  Who is this course for? This course is perfect for individuals who are willing to develop their skills of using Microsoft Outlook 365. New users and beginners can benefit from this course. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Microsoft Outlook 365 for Beginners will be very beneficial and helpful, especially to the following professionals: Administrative Assistant. PA. Secretary. Administrator. Office Manager. Microsoft Outlook 365 for Beginners Module One - Getting Started 01:00:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Working with Your Inbox (I) 01:00:00 Module Four - Working with Your Inbox (II) 01:00:00 Module Five - Creating a New E-Mail 01:00:00 Module Six - Managing E-Mail Messages 01:00:00 Module Seven - Using Outlook's Organizational Tools 01:00:00 Module Eight - Outlook Options 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Contacts 01:00:00 Module Eleven - An Introduction to Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Outlook 365 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 365 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Outlook 365 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Information on the risks and practical advice to address them TSC's eBooks, whitepapers, and reports cover some of the most important risks in information and cyber security — risks that constantly challenge information and cyber security professionals who work tirelessly to reduce them across their organisations and home users alike.

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

🚫 Preventing Electric Shock Online Training: Keep Yourself and Others Safe! Are you concerned about the risks of electric shock in your workplace or daily life? Look no further! Our Preventing Electric Shock Online Training course is your ultimate solution to mastering the art of electrical safety. With our comprehensive curriculum and expert-led guidance, you'll gain the knowledge and skills needed to prevent electric shock incidents and create a safer environment for yourself and others. 🌟 Benefits of Taking Our Course: Enhanced Safety Awareness: Learn to identify potential electrical hazards and implement preventive measures to minimize the risk of electric shock. Confidence in Handling Electrical Equipment: Gain the confidence to handle electrical equipment safely, reducing the likelihood of accidents and injuries. Compliance with Safety Regulations: Understand the importance of compliance with safety regulations and standards, ensuring legal and ethical workplace practices. Empowerment to Protect Others: Equip yourself with the knowledge to educate and empower others about electrical safety, fostering a culture of safety awareness. Peace of Mind: Enjoy peace of mind knowing that you have the skills to prevent electric shock incidents and protect yourself and your colleagues from harm. 🤔 Who is this for? Our Preventing Electric Shock Online Training course is ideal for: Employees: Whether you work in construction, manufacturing, or any other industry, understanding electrical safety is essential for workplace well-being. Homeowners: Safeguard your home and loved ones by learning how to identify and mitigate electrical hazards in your household. Students: Electrical safety is relevant to students studying engineering, construction, or any field involving electrical systems. 🛠️ Career Path: Upon completing our course, you'll be equipped with valuable skills that can enhance your career prospects in various industries, including: Electrical Engineering: Gain a competitive edge in the field of electrical engineering by demonstrating your commitment to safety and expertise in preventing electric shock incidents. Occupational Health and Safety: Pursue opportunities in occupational health and safety roles, where your knowledge of electrical safety will be highly valued. Facilities Management: Secure positions in facilities management, where your understanding of electrical safety can contribute to creating safer work environments. 📌 FAQ: Q: Is this course suitable for beginners? A: Absolutely! Our course is designed to cater to learners of all levels, from beginners to experienced professionals. We provide comprehensive training that covers the basics of electrical safety and gradually progresses to more advanced topics.   Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of learning. On average, learners complete the course within a few hours, but you can take as much time as you need to absorb the content thoroughly.   Q: Will I receive a certificate upon completion? A: Yes! Upon successfully completing the course, you'll receive a certificate of completion that validates your newfound knowledge and skills in preventing electric shock incidents.   Q: Is the course content updated regularly? A: Yes, we strive to ensure that our course content is up-to-date with the latest industry standards and best practices. We regularly review and update the content to reflect any changes or advancements in the field of electrical safety.   Q: Can I access the course materials on any device? A: Absolutely! Our course is accessible on various devices, including computers, tablets, and smartphones. You can learn anytime, anywhere, at your convenience. 🌐 Don't Wait! Enroll Now and Empower Yourself with Electrical Safety Knowledge! Take the first step towards a safer workplace and a more secure future by enrolling in our Preventing Electric Shock Online Training course today. Together, let's prevent accidents, protect lives, and create a culture of safety awareness. Your safety journey begins now! 🔒🌟 Course Curriculum Module 1 Introduction to Electric Shock Prevention Introduction to Electric Shock Prevention 00:00 Module 2 Electrical Hazards and Precautions Electrical Hazards and Precautions 00:00 Module 3 Electrical Equipment Safety Electrical Equipment Safety 00:00 Module 4 Electrical Safety Training for Employees Electrical Safety Training for Employees 00:00 Module 5 Electrical Safety for Managers and Supervisors Electrical Safety for Managers and Supervisors 00:00 Module 6 Electrical Safety for Office and Non-Technical Workers Electrical Safety for Office and Non-Technical Workers 00:00

Unveil the Depths of Human Thought with Humanities Training! 🌟 Welcome to the realm of Humanities Training, where the vibrant tapestry of human expression and thought unfolds before your eyes! 🎨📚 Delve into the diverse disciplines that shape our understanding of society, culture, art, literature, history, and philosophy. This transformative course invites you to explore the profound questions that have fascinated humanity for centuries. 🌍✨ What is Humanities Training? 🤔 Humanities Training is an immersive journey into the heart of human creativity, intellect, and emotion. Through a multidisciplinary approach, you will gain insights into the complexities of human existence, society, and the world around us. 💡📜 Benefits of Humanities Training 💫 Broadened Perspective: Explore different cultures, historical periods, and philosophical ideas, fostering a deeper understanding and appreciation of diversity. Critical Thinking: Hone your analytical skills as you examine complex texts, artworks, and historical events, learning to question, evaluate, and interpret information. Effective Communication: Develop strong written and verbal communication skills essential for success in various fields, including academia, business, and public service. Cultural Awareness: Gain insights into the intricacies of human behavior, belief systems, and social structures, enhancing your ability to navigate diverse environments with sensitivity and empathy. Personal Enrichment: Experience intellectual fulfillment and personal growth as you engage with timeless works of literature, art, and philosophy, deepening your connection to the human experience. Who is this for? 🎓 Students: Enhance your academic journey by gaining a holistic understanding of human civilization and its myriad expressions. Professionals: Expand your skill set and perspective, unlocking new opportunities for career advancement and personal fulfillment. Lifelong Learners: Satiate your curiosity and passion for knowledge with an enriching exploration of the humanities. Career Path 🚀 A foundation in the humanities opens doors to a wide range of career paths across diverse industries, including: Education: Pursue opportunities as a teacher, professor, or educational administrator, inspiring future generations through the power of knowledge. Media and Communications: Excel in roles such as journalist, editor, content creator, or public relations specialist, leveraging your strong communication skills and cultural insights. Arts and Culture: Explore careers in museums, galleries, theaters, and cultural institutions, promoting and preserving the richness of human creativity and heritage. Public Service: Make a difference in government, nonprofit organizations, and advocacy groups, advocating for social justice, equality, and human rights. Business and Entrepreneurship: Apply your critical thinking, problem-solving, and communication skills in roles ranging from marketing and advertising to management and consulting. Frequently Asked Questions (FAQs) ❓ Q: Can I take Humanities Training if I have no background in the humanities? A: Absolutely! Humanities Training is designed to accommodate learners of all levels, from beginners to advanced enthusiasts. Our instructors provide comprehensive support and guidance to help you thrive. Q: Will Humanities Training help me in my current profession? A: Definitely! The skills acquired in Humanities Training, including critical thinking, communication, and cultural awareness, are highly transferable and applicable across various industries and professions. Q: How much time should I dedicate to the course each week? A: The time commitment may vary depending on your schedule and learning pace. We recommend dedicating a few hours each week to lectures, readings, and assignments to fully engage with the course material and maximize your learning experience. Q: Is there any prerequisite knowledge required to enroll in Humanities Training? A: No prior knowledge or specific prerequisites are necessary to enroll in Humanities Training. All you need is a curious mind and a passion for exploring the depths of human thought and creativity. Embark on Your Journey Today! 🌟 Humanities Training is more than just a course; it's a gateway to a deeper understanding of ourselves and the world we inhabit. Join us on this extraordinary voyage of discovery and enlightenment. Enroll now and unlock the limitless possibilities of the human imagination! 🚀📚 Course Curriculum Module 1 Introduction to Humanities. Introduction to Humanities. 00:00 Module 2 Culture and Identity. Culture and Identity. 00:00 Module 3 Aesthetics and Representation. Aesthetics and Representation. 00:00 Module 4 Ethics and Humanism. Ethics and Humanism. 00:00 Module 5 History and Memory. History and Memory. 00:00

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.