1635 Survey courses in Liverpool delivered Online

Overview The UK construction industry is a significant contributor to the nation's economy, generating over £110 billion in economic output in 2022, as reported by the Office for National Statistics. Despite challenges, the sector is projected to grow annually by 3.4% from 2023 to 2026. This growth creates a strong demand for skilled professionals in construction cost estimation. Our "Construction Cost Estimation" course is designed to meet this need, offering a thorough curriculum covering key aspects of construction management and cost estimation. The course delves into the fundamentals of construction management, explores the role of cost estimators, and examines the factors influencing cost estimation in the construction industry. Learners will gain insights into cost management techniques and effective material management for construction projects. With the industry's ongoing evolution, staying current with cost estimation methods is essential. This course provides a solid foundation for a career in construction cost estimation, potentially leading to roles such as Construction Cost Estimator, Quantity Surveyor, or Construction Project Manager. By mastering the skills taught in this Construction Cost Estimation course, participants can position themselves for success in the thriving UK construction sector. In This Construction Cost Estimation Diploma Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Construction Cost Estimation Diploma skills to help you advance your career. Acquire a comprehensive understanding of various Construction Cost Estimation Diploma topics and tips from industry experts. Learn in-demand Construction Cost Estimation Diploma skills that are in high demand among UK employers, which will help you to kickstart your career. This Construction Cost Estimation Diploma course covers everything you must know to stand against the tough competition in the Construction Cost Estimation Diploma field.  The future is truly yours to seize with this Construction Cost Estimation Diploma. Enrol today and complete the course to achieve a Construction Cost Estimation Diploma certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Construction Cost Estimation Diploma course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Construction Cost Estimation Diploma course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Construction Cost Estimation Diploma course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Construction Cost Estimation Diploma is suitable for anyone aspiring to start a career in Construction Cost Estimation Diploma; even if you are new to this and have no prior knowledge on Construction Cost Estimation Diploma, this course is going to be very easy for you to understand.  And if you are already working in the Construction Cost Estimation Diploma field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Construction Cost Estimation Diploma course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Construction Cost Estimation Diploma course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Construction Cost Estimation Diploma course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Construction Cost Estimation Diploma course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Construction Cost Estimation Diploma Module 1- Introduction to Construction Management 00:16:00 Module 2- Cost Estimation 00:34:00 Module 3- Role of Cost Estimator and New Aspects of Cost Estimation 00:10:00 Module 4 - Elements and Factors influencing Cost Estimation 00:16:00 Module 5 -Cost Estimation in Construction Industry 00:38:00 Module 6 - Cost Management 00:19:00 Module 7 - Management of Material for construction 00:20:00 Assignment Assignment - Construction Cost Estimation Diploma 00:00:00

Introducing 'UX Research and Testing for Designers'   Welcome to the ultimate toolkit for designers seeking to elevate their user experience (UX) game! This comprehensive course delves into the intricacies of UX research and testing, equipping designers with indispensable skills to create user-centric designs that truly resonate.   Module 1: Introduction to UX Research and Testing Get acquainted with the fundamentals of UX research and testing. Learn why it's crucial, its impact on design decisions, and how it aligns with user needs and business goals. Lay the groundwork for a successful UX journey.   Module 2: User Research Methods Explore various user research methodologies to gain valuable insights into user behaviors, preferences, and pain points. From interviews to surveys and ethnographic studies, master the art of extracting actionable data to inform your design decisions.   Module 3: Usability Testing Methods Dive deep into usability testing techniques to evaluate the effectiveness and efficiency of your designs. Learn how to conduct tests, gather meaningful feedback, and iterate towards user-friendly interfaces that drive engagement and satisfaction.   Module 4: Card Sorting and Information Architecture Uncover the secrets of organizing information effectively with card sorting and information architecture principles. Discover how to structure content intuitively, enhance navigation, and create seamless user experiences that keep users coming back for more.   Module 5: User Journey Mapping Embark on a journey mapping expedition to visualize and understand the user experience from end to end. Learn how to identify pain points, moments of delight, and opportunities for optimization, enabling you to craft engaging and cohesive user journeys.   Module 6: Remote and Mobile User Testing Navigate the realm of remote and mobile user testing to accommodate today's dynamic digital landscape. Explore innovative tools and methodologies to conduct tests across different devices and environments, ensuring your designs deliver exceptional experiences regardless of platform.   Equip yourself with the knowledge and skills needed to revolutionize your design process and create impactful user experiences that stand the test of time. Enroll in 'UX Research and Testing for Designers' today and embark on a transformative journey towards UX excellence. Course Curriculum Module 1_ Introduction to UX Research and Testing Introduction to UX Research and Testing 00:00 Module 2_ User Research Methods User Research Methods 00:00 Module 3_ Usability Testing Methods Usability Testing Methods 00:00 Module 4_ Card Sorting and Information Architecture Card Sorting and Information Architecture 00:00 Module 5_ User Journey Mapping User Journey Mapping 00:00 Module 6_ Remote and Mobile User Testing Remote and Mobile User Testing 00:00

Technical Writing Online Course Overview Welcome to the Technical Writing Online Course, your comprehensive guide to mastering the art and science of effective technical communication. Whether you're a seasoned professional looking to enhance your skills or a newcomer to the field seeking a solid foundation, this course is designed to meet your needs. Module 1: Introduction to Technical Writing In Module 1, we lay the groundwork for your journey into the world of technical writing. You'll learn about the fundamental principles of technical communication, understanding its purpose, audience, and context. We'll explore the importance of clarity, conciseness, and accuracy in technical writing, setting the stage for your success in subsequent modules. Module 2: Writing for Different Audiences Effective communication hinges on understanding and adapting to your audience. Module 2 delves into the nuances of tailoring your writing to different readerships, whether they are technical experts, laypersons, or stakeholders with varying levels of expertise. You'll master strategies for conveying complex information in a clear and accessible manner, ensuring your message resonates with your target audience. Module 3: Researching and Gathering Information Technical writing is grounded in robust research and accurate data. Module 3 equips you with the skills to conduct thorough research, gather relevant information, and discern credible sources. From leveraging online databases to conducting interviews and surveys, you'll learn how to gather the data necessary to support your technical documents effectively. Module 4: Planning and Organizing Technical Documents Organizing technical content is crucial for facilitating comprehension and usability. Module 4 guides you through the process of structuring your documents for maximum clarity and coherence. You'll explore various organizational frameworks, such as hierarchical structures, chronological sequences, and logical flowcharts, to effectively present your information and guide your readers through complex technical material. Module 5: Writing Effective Technical Documents In the final module, we bring together everything you've learned to craft polished and impactful technical documents. From technical reports and manuals to user guides and specifications, you'll learn the principles of writing with precision, coherence, and persuasiveness. Through practical exercises and real-world examples, you'll hone your writing skills and gain the confidence to produce professional-grade technical documents. Throughout the course, you'll benefit from a blend of instructional materials, interactive exercises, and feedback from industry experts. By the end of the Technical Writing Online Course, you'll emerge equipped with the knowledge, skills, and confidence to excel in the dynamic field of technical communication. Course Curriculum Module 1_ Introduction to Technical Writing. Introduction to Technical Writing. 00:00 Module 2_ Writing for Different Audiences. Writing for Different Audiences. 00:00 Module 3_ Researching and Gathering Information. Researching and Gathering Information. 00:00 Module 4_ Planning and Organizing Technical Documents. Planning and Organizing Technical Documents. 00:00 Module 5_ Writing Effective Technical Documents. Writing Effective Technical Documents. 00:00

Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions.   Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00

🚀 Unlock Your Business Potential with 'Optimizing Performance using ClickFunnels' Online Course! 🚀 Are you tired of struggling to convert website visitors into loyal customers? Do you dream of skyrocketing your online business to new heights of success? Look no further - the solution is here! Introducing our game-changing online course: 'Optimizing Performance using ClickFunnels.'   🌐 Why ClickFunnels? ClickFunnels is not just a tool; it's a revolution in online marketing. This powerful platform empowers entrepreneurs to create high-converting sales funnels effortlessly. However, mastering the art of ClickFunnels requires more than just basic knowledge. That's where our course comes in - we take you beyond the basics, guiding you through advanced strategies to optimize performance and supercharge your business.   🚀 What You'll Gain: 1️⃣ Master the ClickFunnels Interface: Navigate through ClickFunnels like a pro, maximizing its features for unparalleled results. 2️⃣ Design Irresistible Funnels: Learn the art and science of crafting sales funnels that captivate your audience and drive conversion rates through the roof. 3️⃣ Optimize for Conversions: Uncover the secrets to turning casual visitors into raving fans and loyal customers. 4️⃣ Automate Your Sales Process: Discover advanced automation techniques to streamline your business operations and boost efficiency. 5️⃣ Maximize Revenue Streams: Implement strategies to upsell, cross-sell, and increase the lifetime value of your customers effortlessly. 6️⃣ Data-Driven Decision Making: Leverage analytics and insights to make informed decisions that propel your business forward.   💡 Why Choose Our Course? ✅ Expert Guidance: Our experienced instructors are ClickFunnels wizards, ready to share their insider tips and strategies with you. ✅ Actionable Insights: We don't just talk theory - our course is packed with actionable steps and real-world examples to ensure you can implement what you learn immediately. ✅ Lifetime Access: Once enrolled, you have lifetime access to the course material, allowing you to revisit and refresh your knowledge at your own pace. ✅ Community Support: Join a thriving community of like-minded entrepreneurs, share experiences, and get ongoing support as you optimize your business with ClickFunnels.   🌟 Don't let your business be just another statistic - unlock its full potential with 'Optimizing Performance using ClickFunnels'! Enroll now and revolutionize your online presence. 🌟 Course Curriculum Basic Overview for Clickfunnels 00:00 Pricing Options 00:00 Account Settings 00:00 Setting Up Stripe 00:00 Integrations 00:00 SMTP 00:00 Funnel Dashboard 00:00 https://vimeo.com/894396694?share=copy 00:00 Editor Settings 00:00 Editor Sections Rows and Columns 00:00 Adding Audio and Video 00:00 Adding Content 00:00 Adding Timers 00:00 Adding In Forms and Surveys 00:00 Opt-In-Page-Confirm-Page 00:00 Download Page Set Up 00:00 Sales Page 00:00 Download Page 00:00 Templates 00:00 Conclusion 00:00 Advanced Advanced Overview 00:00 Content Protection on Clickfunnels 00:00 Memberships On Clickfunnels 00:00 The Membership Access Page 00:00 The Membership Area Page 00:00 The Membership Content Pages 00:00 The Purchase E-Mail Template 00:00 Providing Manual Access 00:00 Autoresponder Service Options- Part 1 00:00 Autoresonder Service Options 00:00 JVZoo - Part 1 00:00 JVZoo - Part 2 00:00 Warrior Plus - Part 1 00:00 Warrior Plus - Part 2 00:00 Paypal - Part 1 00:00 Paypal - Part 2 00:00 Zapier Integration 00:00 Importing and Exporting Contacts 00:00 WordPress-Clickfunnels-Integration 00:00 Advanced Conclusion-Final-Thoughts-On-Thank-You-Pages 00:00

Uncover Earth's Secrets with Our Geology Course 🌍 Are you ready to embark on an exciting journey deep into the heart of our planet? Look no further than our comprehensive Geology course! 🏔️ Delve into the mysteries of Earth's formation, its dynamic processes, and the incredible forces that shape our world every day. Why Choose Our Geology Course? 🌋 Explore the Wonders of the Earth: Geology isn't just about rocks and minerals-it's a captivating study of the Earth's history, its landscapes, and the fascinating stories written in its layers. 🔍 Discover Hidden Treasures: Uncover the secrets hidden beneath the surface as you learn about the forces of erosion, tectonic plate movements, volcanic activity, and so much more. 📚 Expert Guidance: Our course is crafted by seasoned geologists and educators who are passionate about sharing their knowledge and expertise with you. Get ready for an immersive learning experience! 🌟 Hands-on Learning: From field trips to virtual simulations, our course offers hands-on experiences that bring geology to life. Whether you're studying the formation of mountains or examining fossils, you'll have the opportunity to get up close and personal with Earth's wonders. 💡 Practical Applications: Geology isn't just an academic pursuit-it's a field with real-world applications. Gain insights into how geological knowledge is used in industries such as mining, environmental conservation, and natural resource management. Who is this for? Our Geology course is perfect for: Students: Whether you're studying earth sciences, geography, or simply have a passion for understanding the world around you, our course will deepen your understanding of the Earth's processes. Professionals: Are you working in fields such as environmental science, civil engineering, or resource exploration? Our Geology course provides valuable insights that can enhance your expertise and career prospects. Curious Minds: If you've ever looked at a mountain or a rock formation and wondered about its story, this course is for you! Geology is a fascinating subject that appeals to anyone with a sense of curiosity about the natural world. Career Path A Geology course opens doors to a wide range of exciting career opportunities, including: 🏗️ Environmental Consultant: Help businesses and organizations navigate environmental regulations and assess the impact of human activities on natural landscapes. ️ Geologist: Work in fields such as mineral exploration, oil and gas extraction, or geological surveys, contributing to our understanding of Earth's resources and structures. 🌿 Environmental Scientist: Study the interactions between human activities and the natural environment, working to protect ecosystems and promote sustainability. 🌎 Park Ranger: Combine your love of the outdoors with your knowledge of geology by working in national parks or protected areas, educating visitors and preserving natural landscapes. 📊 Data Analyst: Analyze geological data to identify patterns, trends, and potential risks, contributing to informed decision-making in various industries. FAQ Q: Is this course suitable for beginners? A: Absolutely! Our Geology course is designed to accommodate learners of all levels, from beginners to advanced students. Our instructors provide clear explanations and support to help you grasp the fundamentals of geology. Q: What materials do I need for this course? A: All you need is a curious mind and a passion for exploring the natural world! While specific materials may vary depending on the course format, we'll provide you with everything you need to succeed, whether it's textbooks, online resources, or field trip equipment. Q: Can I take this course online? A: Yes! Our Geology course offers both in-person and online learning options to accommodate your schedule and preferences. Experience the thrill of discovery from the comfort of your own home or join us in the field for hands-on exploration-it's up to you! Q: Will this course help me find a job in the field of geology? A: While completion of our Geology course is not a guarantee of employment, it provides valuable knowledge and skills that can enhance your career prospects in geology-related fields. Networking opportunities, practical experience, and a solid understanding of geological principles can help you stand out to potential employers. Enroll Today and Uncover the Secrets of the Earth! Don't miss out on the opportunity to explore the wonders of geology and gain a deeper appreciation for the world beneath your feet. Enroll in our Geology course today and embark on a journey of discovery that will expand your horizons and ignite your passion for the natural world! 🌟 Course Curriculum Module 1 Introduction to Geology. Introduction to Geology. 00:00 Module 2 Earths Structure and Plate Tectonics. Earth_s Structure and Plate Tectonics. 00:00 Module 3 Surface Processes and Landscape Evolution. Surface Processes and Landscape Evolution. 00:00 Module 4 Earths Interior and Geophysical Processes. Earth_s Interior and Geophysical Processes. 00:00 Module 5 Earth Materials and Minerals. Earth Materials and Minerals. 00:00 Module 6 Geological Time and Earth_s History. Geological Time and Earth_s History. 00:00

This course provides the necessary knowledge, understanding and skills to persons who will knowingly disturb asbestos containing materials during the course of their work activities, including building maintenance workers and supervisory personnel, and building maintenance managers.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for Cisco Partner Sales Engineers and Field engineers supporting customers with 802.1x solutions. The primary audience for this course is Cisco Channel Partner SEs and FEs that are seeking to meet the education requirements to attain ATP authorization to sell Cisco ISE. The secondary audience for this course is security architects, design engineers, and others seeking hands-on experience with Cisco TrustSec 802.1X deployments with Cisco ISE Overview Upon completing this course, students will be able to meet these objectives:- Describe identity-based networking concepts and components - Define the components and processes of port-based authentication - Identify the 802.1X components and their interrelation at a high level - Identify requirements and options for non-supplicant devices - Position individual components of an 802.1X network and identify compatibilities Students will gain the foundational knowledge of IEEE 802.1X protocol; the skills that are needed to configure the Cisco Identity Services Engine (ISE) for 802.1X operation; hands-on experience configuring a network for 802.1X-based network services. Cisco TrustSec Surveying Cisco TrustSec Surveying Cisco TrustSec Architecture Components Port-Based Authentication Surveying the IEEE 802.1X Standard Surveying 802.1X and EAP Surveying 802.1X and EAP Configure Devices for 802.1X Operation Identifying 802.1X Components and Topologies Identifying 802.1X Components and Topologies Configuring Network Devices for 802.1X Configuring Supplicants for 802.1X Operation Configure Guest Access Configuring Cisco TrustSec for Non-Supplicant Devices Configuring Cisco WebAuth for Non-Supplicant Devices Design Cisco TrustSec Networks with Cisco ISE and 802.1X Identifying Component Compatibilities with 802.1X Reviewing 802.1X Design Considerations that Impact Implementation Reviewing Scalable 802.1X Architectures Additional course details: Nexus Humans Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (8021X) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (8021X) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network Engineers Channel Partners System Engineers Overview By the end of this course, you will be able to: Describe how ONTAP 9 fits into NetApp?s Cloud and Data Fabric strategy Identify supported ONTAP platforms Define ONTAP cluster components Create a cluster Manage ONTAP administrators Configure and manage storage resources Configure and manage networking resources Describe a Storage Virtual Machine?s (SVM?s) role in NetApp?s storage architecture Create and configure an SVM Create and manage FlexVols Implement storage efficiency features Create protocol servers within an SVM Upgrade and revert ONTAP patches and releases Describe the levels on which ONTAP protects data Describe the ONTAP 9 data protection features Understand the various data mirroring relationships available with ONTAP 9 Configure and operate SnapMirror and SnapVault data replication Demonstrate Storage Virtual Machine data protection Explain the components and configuration involved with SyncMirror and MetroCluster Describe NDMP protocol operation, configuration and management Pre/Post Assessment The ONTAP 9.0 Cluster Administration and Data Protection combo course uses lecture and hands-on exercises to teach basic administration and configuration of a cluster as well as the core backup and restore technologies found in ONTAP 9. The hands-on labs allow you to practice working with ONTAP features and manage your storage and network resources using the cluster shell and OnCommand System Manager. You will learn how to implement and manage SnapMirror, SnapVault, and SnapLock technology which are used to replicate and restore mission-critical data in the enterprise. The course also surveys real-world scenarios and use cases to teach you when to use each of the NetApp protection solutions. Backup and restore operations are taught using the command line and OnCommand System Manager.Includes: ONTAP commands for software versions 8.3.x to 9.0 The ONTAP 9.0 Cluster Administration and Data Protection combo course uses lecture and hands-on exercises to teach basic administration and configuration of a cluster as well as the core backup and restore technologies found in ONTAP 9. The hands-on labs allow you to practice working with ONTAP features and manage your storage and network resources using the cluster shell and OnCommand System Manager. You will learn how to implement and manage SnapMirror, SnapVault, and SnapLock technology which are used to replicate and restore mission-critical data in the enterprise. The course also surveys real-world scenarios and use cases to teach you when to use each of the NetApp protection solutions. Backup and restore operations are taught using the command line and OnCommand System Manager. Includes: ONTAP commands for software versions 8.3.x to 9.0

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations