2262 Supervisor courses

Overview The Level 3 Certificate in Assessing Vocational Achievement (RQF) is intended to help you acquire an RQF Assessing Vocational Achievement certificate. You will learn the principles and practices that support assessment, which will be shown by a written account proving your knowledge and comprehension, as well as the completion of a workbook that demonstrates research into assessment practice and associated legal requirements. You will also have the ability to conduct performance evaluations in an individual's work setting. You'll also learn how to evaluate your performance in terms of occupational skills, knowledge, and understanding in settings other than the workplace. This might take place in workshops, classrooms, or other training settings. So buckle up and sign up now! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 3 Certificate in Assessing Vocational Achievement (RQF) (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF). Description Learners must complete all 3 mandatory units to achieve a total credit of 15In this course, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions, and assure quality. Maintain legal and good practice requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Who is this course for? The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessment certificate will benefit from its excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 19 years old or older. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Total Qualification Time Total Qualification Time consists of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by but not under the supervision of a lecturer, supervisor or tutor.Total Qualification Time for this qualification is 234 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification are 84. Method of Assessment: The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier Course Curriculum 32 sections • 89 lectures • 00:40:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Guidance For Achieving The Unit: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Guidance For Achieving The Unit: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Guidance For Achieving The Unit: 00:00:00 •Assessment Guidelines: 00:00:00 •1. Functions of Assessment in Learning and Development: 00:00:00 •2. Key Concepts and Principles of Assessment: 00:00:00 •3. Responsibilities of an Assessor: 00:00:00 •4. Regulations and Requirements Relevant to the Assessment: 00:00:00 •1. Strengths and Limitations of Various Assessment Methods: 00:00:00 •1. Key Factors to Consider When Planning Assessment: 00:00:00 •2. Benefits of Using A Holistic Approach to Assessment: 00:00:00 •3. How to Plan A Holistic Approach to Assessment: 00:00:00 •4. Types of Risks Involved in Assessment: 00:00:00 •5. How to Minimise Risks Through the Planning Process: 00:00:00 •1. Importance of Involving Learner and Others in The Assessment Process: 00:00:00 •2. Information That Should Be Made Available to Learners and Others: 00:00:00 •3. How to Use Peer and Self-Assessment Effectively: 00:00:00 •4. Assessment Arrangements to Meet the Needs of Individual Learners: 00:00:00 •1. Assessment Decisions and Judging Evidence: 00:00:00 •1. Importance of Quality Assurance in The Assessment Process: 00:00:00 •2. Quality Assurance and Standardisation Procedures: 00:00:00 •3. Appeals, Complaints & Disputes Procedures Concerning Assessment in Own Area of Practice: 00:00:00 •1. Importance of Following Procedures for The Management of Information Relating to Assessment: 00:00:00 •2. How Feedback and Questioning Contribute to the Assessment Process: 00:00:00 •1. Legal Issues, Policies and Procedures Relevant to Assessment: 00:00:00 •2. Contribution of Technology in the Assessment Process: 00:00:00 •3. Evaluation of Requirements for Equality, Diversity: 00:00:00 •4. Reflective Practice and Continual Professional Development: 00:00:00 •1. Assessment Planning of Occupational Competence: 00:00:00 •2. Communicating the Process of Assessing Occupational Competence to The Learner: 00:00:00 •3. Planning the Assessment of Occupational Competence to Address Learner Needs and Current Achievements: 00:00:00 •4. Opportunities for Holistic Assessment: 00:00:00 •1. Valid, Fair and Reliable Assessment Method: 00:00:00 •2. Making Assessment Decisions of Occupational Competence: 00:00:00 •3. Following Standardisation Procedures: 00:00:00 •4. Providing Feedback to Learners: 00:00:00 •1. Maintaining Records of the Related Information of the Assessment of Occupational Competence: 00:00:00 •2. Sharing Assessment Information with Authorised Colleagues and Procedures to Maintain the Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation for the Assessment of Occupational Competence: 00:00:00 •2. Application of Requirements for Equality and Diversity and Bilingualism in Assessing Occupational Competence: 00:00:00 •3. Evaluation of Own Work in Carrying Out Assessments: 00:00:00 •4. Maintaining the Currency of Own Expertise and Competence: 00:00:00 •1. Methods of Assessing Vocational Skills, Knowledge and Understanding to Meet Requirements and Needs: 00:00:00 •2. Preparing Resources and Conditions for The Assessment: 00:00:00 •3. Communicating the Purpose, Requirements and Processes of Assessment to Learners: 00:00:00 •1. Assessment Management to Meet Assessment Requirements: 00:00:00 •2. Providing Support to Learners Within Agreed Limitations: 00:00:00 •3. Analysing Evidence of Learner Achievement: 00:00:00 •4. Making Assessment Decisions Related to Vocational Skills, Knowledge and Understanding: 00:00:00 •5. Standardisation Procedures: 00:00:00 •6. Feedback on Learners' Achievement: 00:00:00 •1. Maintaining Records of Assessment, Its Outcome and Learners Progress: 00:00:00 •2. Making Assessment Information Available to Authorised Colleagues as Required and Maintaining Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation Relating to The Assessment of Vocational Skills, Knowledge and Understanding: 00:00:00 •2. Applying Requirements for Equality and Diversity and Bilingualism: 00:00:00 •3. Evaluation and CPD: 00:00:00 •Equality and Diversity - Glossary of Terms: 00:00:00 •Equality and Diversity, and The Equality Act 2010: 00:00:00 •Key Feedback Words for Use During Feedback: 00:00:00 •Table of Assessment Methods & Activities: Strengths and Limitations: 00:40:00 •Table of Assessment Types: 00:00:00 •Table of Example Assessment Records: 00:00:00 •Table of Example Assessment Requirements: 00:00:00 •Table of Objectives: 00:00:00 •Table of Potential Learner Needs and Points of Referral: 00:00:00 •Table of Resources Which Could be Used for Teaching, Learning and Assessment: 00:00:00 •Using Questions: 00:00:00 •Unit One Understanding The Principles And Practices Of Assessment - Self-Assessment Grid: 00:00:00 •Unit Two Assess Occupational Competence In The Work Environment - Self-Assessment Grid: 00:00:00 •Unit Three Assess Vocational Skills, Knowledge And Understanding - Self-Assessment Grid: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Assessment Plan: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Assessment Plan: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Assessment Plan: 00:00:00 •OBSERV 1: 00:00:00 •OBSERV 2: 00:00:00 •Template - Continuing Professional Development Record: 00:00:00 •Template - Personal Development Plan: 00:00:00 •Template - Reflective Learning Journal: 00:00:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Templates - A Full Set of Assessment Records: 00:00:00 •Completed Example of A Continuing Professional Development Record: 00:00:00 •Completed Example of A Full Set Of Assessment Records: 00:00:00 •Completed Example of A Personal Development Plan: 00:00:00 •Completed Example of A Reflective Learning Journal: 00:00:00 •Completed Example of A Standardisation Record For Assessed Work: 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 3 Certificate in Assessing Vocational Achievement (RQF): 00:00:00

This Course At A Glance Recognise the importance of occupational health and safety Understand the advantages of encouraging a healthy workplace Know how to develop health management strategies Understand how to work with experts to implement these strategies successfully Understand the meaning of employee well-being and risk factors Recognise the significance of fostering a supportive workplace culture Know how to conduct risk assessments Understand how to tackle substance misuse Know how to deal with both authorized and unauthorized absences from work Managing Occupational Health Course Overview This Managing Occupational Health Course is ideal for supervisors and managers who are responsible for the health and well-being of their employees. This course demonstrates the advantages of expert Occupational Health and Safety Management for both people and businesses. You will learn about the fundamental components, practices, and tasks involved in effective occupational health and safety management at work. Additionally, you will discover workplace health models, including the fundamental standards of the World Health Organization model. You will learn the value of a health needs assessment and how it aids in the development of a health management strategy. In addition to covering health risk assessments, hazards, risks, controls, and 'Safe Systems of Work,' this course will also cover how to promote healthy lifestyles and positive mental health at work. You'll learn how to handle both authorized and unauthorized absences from work, develop a formal attendance policy, oversee the return-to-work procedure, and successfully deal with absenteeism. Upon successful completion of this Managing Occupational Health Course, you will be able to initiate the measures required to create and maintain a strong culture of health and well-being, including leadership, communication, work-life balance, and embracing change. Who should take this course?  Whether you are a supervisor or a manager working in any setting or anyone simply looking to escalate your knowledge on managing occupational health to assist yourself or people around you exposed to unsafe environments at work, this Managing Occupational Health Course is ideal for you. Entry Requirements  There are no academic entry requirements to enrol into this Managing Occupational Health Course; it is open to students and professionals of all academic backgrounds. Assessment Method  This Managing Occupational Health Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Occupational Health Basics Health Risk Assessments The Health Risk Assessment Process Long-Term Personal or Health Conditions Employee Well-being Substance Misuse Managing Absence Creating A Culture Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification Upon successful completion of this Managing Occupational Health Course, you will be eligible to download CPD and IIRSM accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course At A Glance Recognise the importance of occupational health and safety Understand the advantages of encouraging a healthy workplace Know how to develop health management strategies Understand how to work with experts to implement these strategies successfully Understand the meaning of employee well-being and risk factors Recognise the significance of fostering a supportive workplace culture Know how to conduct risk assessments Understand how to tackle substance misuse Know how to deal with both authorized and unauthorized absences from work Managing Occupational Health Course Overview This Managing Occupational Health Course is ideal for supervisors and managers who are responsible for the health and well-being of their employees. This course demonstrates the advantages of expert Occupational Health and Safety Management for both people and businesses. You will learn about the fundamental components, practices, and tasks involved in effective occupational health and safety management at work. Additionally, you will discover workplace health models, including the fundamental standards of the World Health Organization model. You will learn the value of a health needs assessment and how it aids in the development of a health management strategy. In addition to covering health risk assessments, hazards, risks, controls, and 'Safe Systems of Work,' this course will also cover how to promote healthy lifestyles and positive mental health at work. You'll learn how to handle both authorized and unauthorized absences from work, develop a formal attendance policy, oversee the return-to-work procedure, and successfully deal with absenteeism. Upon successful completion of this Managing Occupational Health Course, you will be able to initiate the measures required to create and maintain a strong culture of health and well-being, including leadership, communication, work-life balance, and embracing change. Who should take this course?  Whether you are a supervisor or a manager working in any setting or anyone simply looking to escalate your knowledge on managing occupational health to assist yourself or people around you exposed to unsafe environments at work, this Managing Occupational Health Course is ideal for you. Entry Requirements  There are no academic entry requirements to enrol into this Managing Occupational Health Course; it is open to students and professionals of all academic backgrounds. Assessment Method  This Managing Occupational Health Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Occupational Health Basics Health Risk Assessments The Health Risk Assessment Process Long-Term Personal or Health Conditions Employee Well-being Substance Misuse Managing Absence Creating A Culture Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification Upon successful completion of this Managing Occupational Health Course, you will be eligible to download CPD and IIRSM accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Managing Occupational Health quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification Upon successful completion of this Managing Occupational Health Course, you will be eligible to download CPD and IIRSM accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

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Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

Dive into the world of construction safety with our course, 'Health and Safety in a Construction Environment - Route to CSCS Green Card.' This course is your straightforward guide to understanding the essentials of safety on a construction site. It kicks off with an easy-to-grasp introduction to health and safety protocols, providing you with the basics you need to start. You'll learn not just the theory but also how these rules apply in real-life construction settings. Moving through the course, you'll cover everything from recognizing hazards and managing risks to handling materials and machinery safely. Each module, like dealing with Slips, Trips, and Falls, or understanding the risks associated with Plant and Machinery, is packed with practical tips and important knowledge. The course doesn't just cover the heavy stuff; it also includes vital topics like Respiratory Risks and Worksite Hygiene, ensuring you know how to keep yourself and others safe in various situations. By the end, topics like Fire, Electricity, and Gas Safety, and the right way to use Personal Protective Equipment (PPE) will become part of your everyday safety toolkit. Learning Outcomes Gain a solid foundation in construction site health and safety protocols. Identify and manage potential hazards and risks on site. Understand and implement safety measures for working at height and manual handling. Learn to operate machinery and equipment safely. Get to grips with essential emergency procedures and personal safety practices. Why choose this Health and Safety in a Construction Environment - Route to CSCS Green Card course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Health and Safety in a Construction Environment - Route to CSCS Green Card course for? Construction workers looking to get their CSCS Green Card. New entrants in the construction industry needing essential safety training. Site supervisors who want to update their safety knowledge. Professionals in charge of overseeing construction site safety. Anyone in the construction field wanting to ensure a safe working environment. Career path Construction Site Supervisor: £30,000 - £50,000 Health and Safety Officer: £25,000 - £40,000 Site Manager: £35,000 - £55,000 Safety Consultant: £30,000 - £50,000 Project Manager (Construction): £40,000 - £70,000 Facilities Manager: £28,000 - £45,000 Prerequisites This Health and Safety in a Construction Environment - Route to CSCS Green Card does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health and Safety in a Construction Environment - Route to CSCS Green Card was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to the Course Introduction to the Course 00:02:00 Module 01: Introduction to the Health and Safety Protocols at a Construction Site Introduction to the Health and Safety Protocols at a Construction Site 00:20:00 Module 02: Hazards, Risks, Assessment and Controls Hazards, Risks, Assessment and Controls 00:14:00 Module 03: Slips, Trips, Falls and Working at Height Slips, Trips, Falls and Working at Height 00:24:00 Module 04: Manual Handling Manual Handling 00:14:00 Module 05: Plant and Machinery Plant and Machinery 00:20:00 Module 06: Respiratory Risks Respiratory Risks 00:12:00 Module 07: Fire, Electricity and Gas Safety Fire, Electricity and Gas Safety 00:16:00 Module 08: Chemical Hazard and Worksite Hygiene Chemical Hazard and Worksite Hygiene 00:14:00 Module 09: Vehicles, PPE and General Safety Vehicles, PPE and General Safety 00:22:00

Make a strong base as a teaching assistant and bright enough your education and training proficiency through a certified Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated Qualifications. This Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated course is awarded by an established Ofqual-regulated Awarding Organisation named Focus Awards LTD, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start or succeed in a successful teaching career. This most engaging Highfield Level 3 Award in Education and Training (RQF) course assures both professional and certified qualifications for you. With the special course materials that are online and accessible 24/7 from anywhere in the globe, you will be able to master the A-Z of education and training. The contents are designed to equip you with a fundamental and advanced understanding of all aspects of teaching and management, such as communication, relationship building, decision-making processes, innovation, and much more! It will also provide you with a prestigious acknowledgement that allows you to start or succeed in a successful teaching career. Enrol now and be a top-notch teaching professional!!! Why is this Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual RegulatedPerfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards LTD which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. Benefits you will gain from this Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated course : Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit This Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated Bundle Consists of the following Premium courses: Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Course Curriculum Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course comprises seven mandatory units. These are as follows: Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role ****Qualification Curriculum**** **Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)** Unit 1: Understand the Higher Level Teaching Assistant role Unit 2: Child development and welfare Unit 3: Awareness of special educational needs Unit 4: Promoting Positive Behaviour in Children and Young People Unit 5: Providing support for individual learners and small groups Unit 6: Developing skills to promote positive working relationships Unit 7: Curriculum planning, delivery and assessment Learning Outcomes What skills will I gain from this Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course? Inclusive Teaching and Learning Teaching, Learning and Assessment Approaches Providing opportunities for English, Maths, ICT and Wider Skills Theories of Learning Communication Induction, Icebreakers and Ground Rules Creating a Scheme of Work Devising an Inclusive Teaching and Learning Plan (Session Plan) Understand the Higher Level Teaching Assistant role Self-Evaluation and Continuing Professional Development Learning Duration Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 87. Total Qualification Time for this qualification is 360 hours. The total credit value for this qualification is 36 Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorial or supervision of a learner, tutor, trainer or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Assessment The qualification assessments will be taken through tutor-marked assignments. Upon completing each unit, the learner must attempt a series of questions with comprehensive answers, which will be marked by the tutor. The tutor-marked tasks are required to be assessed by a professional as well. Thereupon, to ensure all the course assignments have met the standards properly by both the learners and assessors, the tasks are subjected to internal and external moderation. NB: At least 50 hours of work placement within a school is required to accomplish this assessment. The work setting can either be a primary, secondary or special school with pupils aged 5+ and studying Key Stage 1 or above. As a part of this placement, learners will require a member with occupational competence in supervising and signing the witness testimonies, to ensure they have gained the work-based learning outcomes of this programme properly. Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 3: In Unit 3, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Focus Awards Limited. Who is this course for? Successful candidates will be awarded a Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Training Qualifications UK Ltd. Requirements The Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated course does not have any specific entry requirements for students. However, you must be at least 16 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path You will be able to accomplish many things with this Level 4 Higher Level Teaching Assistant (HLTA) - Ofqual Regulated course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Educational Psychologist Office clerk & Administration Assistant College or University Student

Are you looking to enhance your Handyperson/Handyman skills? If yes, then you have come to the right place. Our comprehensive course on Handyperson/Handyman will assist you in producing the best possible outcome by mastering the Handyperson/Handyman skills. The Handyperson/Handyman course is for those who want to be successful. In the Handyperson/Handyman course, you will learn the essential knowledge needed to become well versed in Handyperson/Handyman. Our Handyperson/Handyman course starts with the basics of Handyperson/Handyman and gradually progresses towards advanced topics. Therefore, each lesson of this Handyperson/Handyman course is intuitive and easy to understand. Why would you choose the Handyperson/Handyman course from Compliance Central: Lifetime access to Handyperson/Handyman course materials Full tutor support is available from Monday to Friday with the Handyperson/Handyman course Learn Handyperson/Handyman skills at your own pace from the comfort of your home Gain a complete understanding of Handyperson/Handyman course Accessible, informative Handyperson/Handyman learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Handyperson/Handyman bundle Study Handyperson/Handyman in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Handyperson/Handyman Course Improve your chance of gaining in demand skills and better earning potential by completing the Handyperson/Handyman Handyperson/Handyman Curriculum Breakdown of the Handyperson/Handyman Course Module 01: Introduction Module 02: Basic Tools and Equipment Module 03: Electrical Work Module 04: Plumbing Skills Module 05: Appliances Module 06: General Carpentry Module 07: Basic Maintenance Skills Module 08: Walls and Floors Module 09: Painting and Decorating Module 10: Drilling, Tiling and Welding Module 11: Construction Projects Module 12: Health and Safety at Work Module 13: Starting Own Business Certification CPD Accredited (CPD QS) Certificate Free PDF & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 11:03 1: Introduction 11:03 Module 02: Basic Tools and Equipment 12:24 2: Basic Tools and Equipment 12:24 Module 03: Electrical Work 12:11 3: Electrical Work 12:11 Module 04: Plumbing Skills 09:39 4: Plumbing Skills 09:39 Module 05: Appliances 09:12 5: Appliances 09:12 Module 06: General Carpentry 12:29 6: General Carpentry 12:29 Module 07: Basic Maintenance Skills 07:33 7: Basic Maintenance Skills 07:33 Module 08: Walls and Floors 11:34 8: Walls and Floors 11:34 Module 09: Painting and Decorating 08:29 9: Painting and Decorating 08:29 Module 10: Drilling, Tiling and Welding 13:14 10: Drilling, Tiling and Welding 13:14 Module 11: Construction Projects 09:27 11: Construction Projects 09:27 Module 12: Health and Safety at Work 14:26 12: Health and Safety at Work 14:26 Module 13: Starting Own Business 13:54 13: Starting Own Business 13:54 Order Your CPD Quality Standard Certificate (Optional) 01:00 14: CPD Certificate (Optional) 01:00 Who is this course for? Anyone from any background can enrol in this Handyperson/ Handyman course. This course specially ideal for: Mobile Handyperson Multi Skilled Handyperson Maintenance Technician Plumber Carpenter & Painter Electrician Multitrader Home Owners, handyman, and do-it-yourselfer Anyone wishing to become master of their domain Requirements To enrol in this Handyperson/Handyman course, all you need is a basic understanding of the English Language and an internet connection. Career path The Handyperson/Handyman course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Handyperson/Handyman. Maintenance Handyman Technical Coordinator Maintenance Operative Office Maintenance Supervisor School Maintenance Staff Lead Handyman Residential Carpenter and Handyperson Maintenance Mechanic Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Description: Online business is a type of business done through the web. It is now popular since almost everyone is using the internet. Through the internet, anyone could buy various products and avail services without exerting too much effort. If you are interested in venturing into an online business, you need to consider a lot of things before you could start one. You will need to learn the basics and how to start a business. Understand that even without a physical store, an online business will still require focus and could take up a lot of your time. So if you are interested in learning all of these, learning through this complete guided to online business will be beneficial to you. Who is the course for? Professionals who want to learn about starting up an online business People who have an interest in internet and business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Complete Guide to Online Business course will be useful and would be beneficial for every kind of occupations and careers like: Businessmen Business Development Specialist Coaching Instructor Entrepreneur Life Coach Mentor Supervisor. Module 1: Starting up Online Business Introduction 01:00:00 Why Should You Start An Online Business? 01:00:00 The Four Keys To Business Success 01:00:00 Before You Start 00:30:00 How to Set Up Your Business Plan 01:00:00 What Type of Business Is Best For You? 01:00:00 How to Set Up an Online Business 01:00:00 Affiliate Marketing Explained 01:00:00 Online Payment Systems 01:00:00 How To Develop Marketing Your Online Business 00:30:00 Conclusion 00:15:00 Module 2: Focusing on Business Procrastinate Your Way Out of Business 01:00:00 The Importance of Prioritization 01:00:00 Sticking to a Schedule 01:00:00 Learn To Grow Your Business Successfully 01:00:00 Decorate Your Master Plan 00:30:00 Module 3: Building Online Business How Online Businesses Can Benefit You 00:15:00 Laying the Groundwork 00:15:00 Creating a Business Plan 00:30:00 Breaking Down the Plan 00:30:00 Building Your Online Business 01:00:00 Internet Marketing Basics 00:30:00 Module 4: Online Business Synergy Blogging And Social Media Basics 00:30:00 Treat Your Followers The Right Way 01:00:00 Portion Out Your Time 00:30:00 Use Social Media Video To Get People To Your Blog 01:00:00 Build A Community 00:15:00 Direct All Of This To Your Blog 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Complete Guide to Online Business 00:30:00 Final Exam Final Exam- Complete Guide to Online Business 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99