137 Supervisor courses in Edinburgh

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

This one day course provides an excellent introduction to managing and supervising volunteers covering the skills, paperwork and processes needed to recruit, induct and support them. The course can be expanded to run as a series of half day sessions and can also be adapted to the specific needs of organisations who would like the session to be run in-house.

About this Training Course This 5 full-day course is aimed at engineers and supervisors who already have a basic understanding of well construction methods but who would benefit from a more detailed knowledge of completion design. The course will concentrate on the important aspects of completion design and what makes a safe and efficient well. A common thread of practical examples will be used throughout the course in the form of a case study or 'red-thread' exercise. The case study is based around data all taken from a single field where those attending will work through all the basic issues of a completion design. The exercises associated with the case study is performed in the student's own time after each of the formal sessions. However, at the start of the next day, the case study is reviewed and discussed. The whole case study will continue through all sessions, with each element being reviewed at the start of the next session. There is no 'right' answer to the exercise - producing interesting discussions! The purpose of the course is not to go over specific equipment in detail. Teaching methods include presentations, videos, and animations and the case study. The course will cover: Types and configurations of completions The completion design process Inflow performance, skin and formation damage Perforating; selection, deployment and interface with rest of completion Stimulation and impact on completion and flow performance with coverage of modern horizontal multifrac tools Open hole, non-sand control completions including open hole packers and horizontal well clean up Sand control; when do you need it, basic types and selection guidelines. Includes standalone screens, ICDs, various gravel packing techniques, frac packs and expandable screens Tubing sizing, flow estimation and liquid loading Artificial lift; types and selection criteria, interface with drilling, reservoir and facilities. Design of gas lift and ESPs included Production chemistry impacts on completion, prevention and removal (scales, wax, asphaltene, hydrates, and souring) Metallurgy, corrosion, and erosion; metal types and selection of Elastomers and plastics; types and selection of Tubing stress analysis; picking the grade and weight of tubing, plus selection criteria for packers and expansion devices. Interface between tubing stress analysis and casing design Completion equipment; basic types of equipment, reliability and selection criteria for each (tree, safety valve, mandrel, packers, expansion devices etc) Completion installation; importance of wellbore clean-out, function and types of brines, pointers for efficient completion installation Non-conventional wells; types and when / where to use them (multilaterals, smart (intelligent) wells and also SAGD, CO2 sequestration, CBM, etc) Training Objectives By the end of this course, the participants should be able to: Have a good understanding of the completion design process and what makes a good completion design Understand the importance of the installation process (completion running) in the design process Have an appreciation of new and developing completion techniques (intelligent wells) Target Audience This course will benefit engineers and field-based personnel such as completion supervisors and production engineers. It is also suitable for completion vendors, specialists such as chemists and subsurface personnel including geologists, reservoir engineers and petrophysicists. Trainer Your expert course leader has 30 years of oil and gas industry experience. A first class degree in geophysics and a master degree in Petroleum Engineering was a prelude to seven years with BP as a petroleum engineer. He left BP and following a short spell in Camco, jointly founded ICE Energy. After six years of completions and petroleum engineering consultancy and training, ICE Energy merged with TRACS International, where he continued with petroleum and completion engineering studies, leading integrated teams, and developing / delivering training courses for a variety of different clients in diverse world-wide locations. In the last five years, he is independent again - focusing on technical consulting and course delivery. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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About this Training Course Comprising 5 full-day sessions, this intermediate to advanced level course is specifically designed for senior exploration geoscientists currently active in hydrocarbon play and prospect mapping, to optimise conceptual geological input into their technical evaluation. The course focuses on seismic stratigraphic analysis in different basin settings - i.e., passive, convergent, extension and oblique - in order to construct a coherent geological story line, underpinning hydrocarbon play and prospect evaluation. The course is largely based on seismic stratigraphic case histories and exercises, with the support of seismic, well log and outcrop examples. Training Objectives Through short, focused presentations and a series of industry case history-based examples and exercises, participants will learn to optimise conceptual geoscience input into technical subsurface analysis. This will help to produce coherent geological subsurface interpretations for use in Play-based, Prospect and Appraisal evaluations. Target Audience This course is intended for senior geoscientists with more than five years of work experience, with a background in play and/or prospect evaluation and experience in seismic interpretation. Course Level Intermediate Advanced Training Methods Participants will be exposed to short lectures throughout the 5 days, followed by hands-on individual and team exercises in a variety of geological settings. 'Let the data tell their story' is a key recurring theme in this course. Trainer Your expert course leader has 38 years of experience as Exploration Geologist for Shell globally, with field experience in a/o Egypt, NW Borneo, MENA, China, Madagascar, North Sea, Oman and The Netherlands (Shell EP Research and Training Centre in Rijswijk). He has strong evaluation and project lead skills in Play-based Exploration, Prospect Maturation, Opportunity Screening and NFE / Appraisal disciplines. He developed key geoscience skills in Seismic and Sequence Stratigraphy as well as Reservoir Characterization, including sedimentology and diagenesis. He has extensive supervisory, teaching, and coaching experience as well as a strong interest in Geoscience (Depositional Systems, Regional and Reservoir Geology) and Petroleum Geology Learning. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course  This five-day course provides an intermediate level of understanding of the geomechanical factors that affect wellbore instability, sand production and hydraulic fracture design. The course is structured such that upon completion, participants will have understood the value that geomechanics can bring to drilling, completion and production operations and will be able to leverage this value wherever it applies. The course emphasis will be on integrating the topics presented through a combination of lectures, case-studies and hands-on exercises. A special focus will be on how geomechanics knowledge is extracted from routinely acquired well data and how it is applied in the prediction and prevention of formation instability. Course Highlights The course is essentially non-mathematical and makes wide use of diagrams, pictures and exercises to illustrate the essential concepts of geomechanics Essential Rock Mechanics Principles Wellbore Stability Analysis Anisotropic Rock Properties for unconventional projects Lost Circulation and Wellbore Strengthening applications Sand Production Management Input to Hydraulic Fracture design Salt instability Training Objectives By attending this training, you will be able to acquire the following: Apply the basic concepts of geomechanics to identify, predict and mitigate against formation instability during drilling, completion and production Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, attendees are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Trainer Your Expert Course Instructor is an operational geomechanics advisor with over 46 years of experience in exploration, development and production in the upstream oil and gas industry. After obtaining a BSc (Hons) Physics degree from Aberdeen University, he worked for a variety of oil service companies in wireline operations, management and formation evaluation, before joining Schlumberger in 1995. Since 2000 he has worked principally in real-time geomechanics operations and developing acousto-geomechical applications, taking on the role of geomechanics advisor and technical manager within the Europe-Africa area of operations. Before forming his own company in 2014, Your Expert Course Instructor was one of Schlumberger's principal instructors, delivering cross-discipline internal and external geomechanics training to petrophysicists, geologists, reservoir, petroleum, well construction and drilling engineers at operating company locations, training centers and operational centers worldwide. Through extensive operational and wellsite experience gained in the North Sea, Europe, Africa, South America and the Far East, he has gained a broad based knowledge of drilling, production, log data acquisition, analysis and interpretation that has allowed him to develop and deliver pragmatic solutions to the geomechanical challenges of drilling, sand production, fracturing and unconventional reservoirs, faced by operators. His principal interests include the development and application of acousto-geomechanical techniques for the evaluation of anisotropic formations and fracture systems and the identification and prevention of wellbore instability POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Training Course Geomechanical evaluations are about the assessment of deformations and failure in the subsurface due to oil & gas production, geothermal operations, CO2 storage and other operations. All geomechanical evaluations include four types of modelling assumptions, which will be systematically addressed in this training, namely: 1. Geometrical modelling assumption: Impact of structural styles on initial stress and stress redistribution due to operations 2. Formation (or constitutive) behaviour: Linear elastic and non-linear behaviour, associated models and their parameters, and methods how to constrain these using 3. Initial stress: Relation with structural setting and methods to quantify the in-situ stress condition 4. Loading conditions: Changes in pore pressure and temperature on wellbore and field scale This 5 full-day course starts with the determination of the stresses in the earth, the impact of different structural styles, salt bodies, faulting and folding on the orientation of the three main principal stress components. Different (field) data sources will be discussed to constrain their magnitude, while exercises will be made to gain hands-on experience. Subsequently, the concepts of stress and strain will be discussed, linear elasticity, total and effective stress and poro-elasticity in 1D, 2D and 3D, as well as thermal expansion. Participants will be able to construct and interpret a Mohr-circles. Also, different failure mechanisms and associated models (plastic, viscous) will be discussed. All these concepts apply on a material point level. Next, geomechanics on the wellbore scale is addressed, starting with the stress distribution around the wellbore (Kirsch equations). The impact of mudweight on shear and tensile failure (fracturing) will be calculated, and participants will be able to determine the mudweight window stable drilling operations, while considering well deviation and the use of oil-based and water-based muds (pore pressure penetration). Fracturing conditions and fracture propagation will be addressed. Field-scale geomechanics is addressed on the fourth day, focussing on building a 3D geomechanical model that is fit-for-purpose (focussing on the risks that need evaluation). Here, geological interpretation (layering), initial stress and formation property estimation (from petrophysical logs and lab experiments) as well as determining the loading conditions come together. The course is concluded with interpretation of the field-wide geomechanical response to reservoir depletion with special attention to reservoir compaction & subsidence, well failure and fault reactivation & induced seismicity. Special attention is paid to uncertainties and formulating advice that impacts decision-making during development and production stages of a project. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completing of this course, the participants will be able to: Identify potential project risks that may need a geomechanical evaluation Construct a pressure-depth plot based on available field data (density logs, (X)LOT, FIT, RFT) Employ log-based correlation function to estimate mechanical properties Produce a simplified, but appropriate geometrical (layered, upscaled) model that honours contrasts in initial stress, formation properties and loading conditions, including Construct and interpret a Mohr-circle for shear and tensile failure Calculate the mud weight that leads to shear and tensile failure (fracturing conditions) Identify potential lab experiments to measure required formation properties Describe the workflow and data to develop a field-wide fit-for-purpose geomechanical model Discuss the qualitative impact of pressure and temperature change on the risk related to compaction, well failure, top-seal integrity and fault reactivation Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, the participants are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Course Level Intermediate Trainer Your expert course leader has over 30 years of experience in the Oil & Gas industry, covering all geomechanical issues in the petroleum industry for Shell. Some of his projects included doing research and providing operational advice in wellbore stability, sand failure prediction, and oil-shale retortion among others. He guided multi-disciplinary teams in compaction & subsidence, top-seal integrity, fault reactivation, induced-seismicity and containment. He was also involved in projects related to Carbon Capture Storage (CCS). He is the founding father of various innovations and assessment tools, and developed new insights into the root causes seismicity induced by Oil & Gas production. Furthermore, he was the regional coordinator for technology deployment in Africa, and Smart Fields (DOFF, iField) design advisor for Shell globally. He was responsible for the Geomechanical competence framework, and associated virtual and classroom training programme in Shell for the last 10 years. He served as one of the Subject Matter Expert (SME) on geomechanics, provided Technical Assurance to many risk assessments, and is a co-author of Shell's global minimun standard on top-seal integry and containment. He has a MSc and PhD in Civil Engineering and computational mechanics from Delft University of Technology, The Netherlands. Training experience: Developed and delivered the following (between 2010 and 2020): The competence framework for the global geomechanical discipline in Shell Online Geomechanical training programs for petroleum engineers (post-doc level) The global minimum standard for top-seal integrity assessment in Shell Over 50 learning nuggets with Subject Matter Experts Various Shell virtual Geomechanical training courses covering all subjects Developed Advanced Geomechanical training program for experienced staff in Shell Coaching of KPC staff on Geomechanics and containment issues on an internship at Shell in The Netherlands, Q4 2014 Lectured at the Utrecht University summer school (The Netherlands, 2020) on induced seismicity among renowned earthquake experts (Prof. Mark Zoback, Prof. Jean-Philippe Avouac, Prof. Jean-Pierre Ampuero and Prof. Torsten Dahm) (https://www.nwo.nl/onderzoeksprogrammas/deepnl/bijeenkomsten/6-10-juli-2020-deepnl-webinar-series-induced-seismicity) Lectured at the Danish Technical University summer school (Copenhagen, 2021) summer school on Carbon Capture and Storage (https://www.oilgas.dtu.dk/english/Events/DHRTC-Summer-School) Virtual Carbon Capture and Storage (CCS): Project Risks & How to Manage Them training course (October and November 2021) POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course Managing process hazards in the hydrocarbon and chemical processing industries is a critical function that requires relevant knowledge and skills due to the risks involved. The Advanced Process Safety Engineering course will discuss the interrelation of the various techniques of process safety for analysing, with a particular emphasis on engineering design aspects, as well as how to manage process hazards in a safe and effective way and how they can potentially be avoided. In this 3 full-day advanced level course, the expert course leader will provide participants with insights and examples from his career and experience to show how their learning should be applied in real-life situations. Feedback and questioning is highly encouraged. Reference material and reports can be provided to give more information on any particular topic of interest. Individual and group exercises, tutored exercises and video case studies will be provided throughout the course to underpin the key learning points. Training Objectives Upon completion of this course, participants will acquire in-depth knowledge of: Risk management and 'As Low as Reasonably Practicable' (ALARP) principles. Different aspects of process design that influence process safety. Approach to 'inherently safer' design. Defence in depth using 'layers of protection'. Process for ensuring the technical integrity of safety-critical equipment. Hazards associated with process materials. Range of hazard identification and consequence modelling techniques. Causes and mitigation of human error. Reliability and availability of safety-critical protection equipment. Role of engineered safety-critical equipment and systems. Target Audience This course is suitable for industry professionals who need to acquire a comprehensive understanding of process safety. This includes those who are required to make managerial decisions where process safety is a key consideration, those who are moving into process safety positions or those who wish to broaden their process safety knowledge within their existing discipline. It is particularly suited for anyone involved in the design, operation, modification or maintenance of a major hazard installation, and will demonstrate a substantial understanding of process safety for those engaged in Continuous Professional Development or aiming for Chartered Engineer status. This course will benefit professionals such as: Operations and maintenance supervisors Process, mechanical and chemical engineers and technicians Design engineers, project engineers and HSE managers Control, automation and instrumentation engineers Course Level Advanced Trainer Your expert course leader has 50 years' experience in chemical and process safety engineering. His early career included 20 years in design and project engineering with various fine chemical and pharmaceutical companies where he designed chemical processes, specified plant equipment and selected materials for highly corrosive and toxic processes, often where textbook data was not available. This was followed by 10 years in offshore oil and gas design projects where he was responsible for setting up a Technical Safety group to change design safety practices in the aftermath of the 1988 Piper Alpha disaster. In recent years, he has been called upon to conduct various offshore and onshore incident investigations. His career has given him experience in project engineering, project management, process design and operations, safety engineering and risk management. He is a Fellow of the UK Institution of Chemical Engineers. He served on the Scottish Branch committee, and was elected chairman for a two-year term in 1991. He has also been chairman of the Safety and Reliability Society - North of Scotland Branch. He has delivered training courses in Process Hazard Analysis (HAZOP and HAZID), Process Safety Management, Hazard Awareness, Risk Assessment, Root Cause Analysis, Failure Modes & Effect Analysis and has lectured on Reliability Analysis to the M.Sc. course in Process Safety and Loss Prevention at Sheffield University. In addition to delivering training courses, he currently facilitates HAZOP / HAZID / LOPA studies and undertakes expert witness roles advising lawyers engaged in contractual disputes, usually involving the design or construction of chemical plants or Oil & Gas production facilities, or criminal prosecutions. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations