Enhance your expertise in compressor and pump selection, operation, troubleshooting, and maintenance with EnergyEdge's comprehensive classroom training. Elevate your skills today!
78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting
Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting
Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting
This one day course provides an excellent introduction to managing and supervising volunteers covering the skills, paperwork and processes needed to recruit, induct and support them. The course can be expanded to run as a series of half day sessions and can also be adapted to the specific needs of organisations who would like the session to be run in-house.
RQF level 1 Awareness of Safeguarding The RQF Level 1 Awareness of Safeguarding course is designed to provide individuals with a basic understanding of safeguarding principles and practices. It aims to raise awareness about the importance of safeguarding and promote the well-being and protection of vulnerable individuals, such as children, young people, and adults at risk. The course covers the following topics: Introduction to Safeguarding: Definition and importance of safeguarding. Key legislation, policies, and guidance related to safeguarding. Roles and responsibilities of individuals and organizations in safeguarding. Types of Abuse and Neglect: Overview of different types of abuse, including physical, emotional, sexual, and financial abuse. Recognizing signs and indicators of abuse and neglect. Understanding the impact of abuse on individuals' well-being. Vulnerable Groups: Identifying vulnerable groups, such as children, young people, older adults, and individuals with disabilities or mental health issues. Understanding the specific safeguarding concerns and considerations for each group. Reporting and Responding to Safeguarding Concerns: Procedures for reporting safeguarding concerns or disclosures. Understanding the importance of maintaining confidentiality and handling sensitive information appropriately. Responding to safeguarding concerns in a timely and appropriate manner. Promoting Safeguarding and Preventing Abuse: Strategies for promoting a safe and inclusive environment. Recognizing potential risk factors and implementing preventative measures. Understanding the importance of creating a culture of safeguarding within organizations. Multi-Agency Collaboration: Collaboration between different agencies and organizations involved in safeguarding, such as social services, law enforcement, and healthcare. Sharing information and working together to ensure effective safeguarding practices. Case Studies and Scenarios: Reviewing case studies and scenarios to apply safeguarding principles and practices. Analysing potential safeguarding dilemmas and decision-making processes. Personal Responsibilities: Recognizing personal boundaries and limitations when working with vulnerable individuals. Understanding the importance of self-care and managing emotional well-being when dealing with safeguarding issues. It is important to ensure that the course meets local safeguarding guidelines and requirements. Suitability - Who should attend? The RQF Level 1 Awareness of Safeguarding course is suitable for a wide range of individuals who may come into contact with vulnerable individuals or have a general interest in understanding safeguarding principles. Here are some key groups of people who should attend the course: Employees and Staff: The course is relevant for employees and staff members across various sectors and industries, including but not limited to education, healthcare, social services, hospitality, sports and recreation, and community organizations. It helps them develop a basic understanding of safeguarding principles and their responsibilities in ensuring the well-being and protection of vulnerable individuals they may encounter in their work. Volunteers: Individuals who volunteer their time and services in organizations that work with vulnerable individuals should attend the course. It equips them with essential knowledge and awareness of safeguarding issues, helping them provide appropriate support and maintain the safety and dignity of those they interact with. Parents and Caregivers: The course can benefit parents, guardians, and caregivers by providing them with a foundation in safeguarding principles. It helps them recognize potential risks and signs of abuse or neglect, enabling them to create safer environments for the children or vulnerable individuals under their care. Community and Youth Workers: Individuals involved in community work, youth organizations, or youth clubs should attend the course to enhance their understanding of safeguarding. It enables them to promote the well-being and safety of young people and recognize signs of potential abuse or exploitation. Volunteers or Trustees of Charitable Organizations: Individuals serving as volunteers or trustees in charitable organizations that work with vulnerable populations can benefit from the course. It helps them fulfill their responsibilities in safeguarding the individuals the organization serves and ensures they are aware of their legal and ethical obligations. General Public: The course is open to the general public as it provides valuable knowledge and awareness of safeguarding principles. It can benefit individuals who have an interest in understanding the rights and protection of vulnerable individuals in society. It's important to note that the RQF Level 1 Awareness of Safeguarding course provides foundational knowledge and awareness. For individuals who require more in-depth training or who have specific safeguarding roles or responsibilities, higher-level courses may be more suitable. Outcome / Qualification etc. Certification The qualification does not have an expiry date but refresher training and keeping up to date with changes to policies, procedures and new legislation through ongoing CPD is vital. Training Course Content Module 1 Introductions Module 2 Safeguarding legislation and guidance Module 3 Roles and responsibilities Module 4 Abuse and neglect Module 5 Identifying concerns and disclosure Module 6 Making judgements Module 7 Reporting concerns Module 8 Course closure and assessment MODULE 1 INTRODUCTIONS Session content Trainer/Assessor introduction Learner introductions Course syllabus Learning outcomes and assessment criteria Session duration 20 minutes MODULE 2 SAFEGUARDING LEGISLATION AND GUIDANCE Session content Introduction to safeguarding Definitions Assessment framework Safeguarding statistics Safeguarding legislation and guidance Rights of a child/adult at risk Session duration 40 minutes MODULE 3 ROLES AND RESPONSIBILITIES Session content Safeguarding partnerships Local authority safeguarding officer Social care services Multi-agency safeguarding hubs Organisational safeguarding policies Safeguarding lead Session duration 30 minutes MODULE 4 ABUSE AND NEGLECT Session content Definitions Types of abuse and neglect Physical abuse Emotional abuse Sexual abuse Neglect Signs and indicators Parent/carer abuse Radicalisation FGM Forced marriage Modern slavery County line gangs Electronic media abuse - Internet and social networking dangers Session duration 50 minutes MODULE 5 IDENTIFYING CONCERNS AND DISCLOSURE Session content Identifying concerns Being a point of disclosure Recording disclosure information Session duration 20 minutes MODULE 6 MAKING JUDGEMENTS Session content Child development needs Identifying a safeguarding concern Group activity making judgements Session duration 30 minutes MODULE 7 REPORTING CONCERNS Session content Silencing factors Barriers to raising concerns Reporting concerns Importance of sharing concerns Session duration 20 minutes MODULE 8 COURSE CLOSURE AND ASSESSMENT Session content Course summary Assessment paper Course evaluation Course closure Session duration 30 minutes Course delivery details Qualification delivery The qualification has 4 assigned guided learning hours (GLH) and 5 hours total qualification time (TQT). GLH indicates the number of classroom contact hours that the learner will undertake. TQT includes GLH but also takes into account any unsupervised learning and is an estimate of how long the average learner will take to complete the qualification. The minimum classroom contact time of 4 hours should be delivered over a minimum of half a day. The course can be spread over a maximum of 2 weeks, ensuring that each session is a minimum of two hours. The class ratio for this qualification is a maximum of 16 learners to 1 Trainer/Assessor Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies The RQF Level 1 Awareness of Safeguarding course serves as an introductory course that provides individuals with a basic understanding of safeguarding principles. While it is a standalone qualification, individuals who complete the course may choose to progress further in their safeguarding training and education. Here are some potential progression options: RQF Level 2 Award in Safeguarding: This qualification builds upon the knowledge gained in the Level 1 course and provides a more comprehensive understanding of safeguarding principles, policies, and procedures. It covers topics such as risk assessment, responding to safeguarding concerns, and effective communication in safeguarding contexts. Specialized Safeguarding Courses: Individuals who wish to focus on specific areas of safeguarding can pursue specialized courses related to their field of interest. These courses may include Child Protection, Adult Safeguarding, Domestic Abuse Awareness, Online Safety, or Safeguarding in Healthcare. Specialized courses delve deeper into the specific risks, regulations, and best practices associated with safeguarding vulnerable individuals in those particular contexts. Safeguarding Training for Specific Professions: Many professions have specific safeguarding training requirements tailored to their sector. For example, teachers may need to complete safeguarding training specific to the education setting, healthcare professionals may have training focused on safeguarding vulnerable patients, and social workers may have specialized safeguarding training in line with their role. Progression may involve undertaking profession-specific safeguarding courses or qualifications. Safeguarding Leadership and Management Training: Individuals in supervisory or managerial positions may consider pursuing training that focuses on the leadership and management aspects of safeguarding. This can include courses on developing and implementing safeguarding policies and procedures, managing safeguarding incidents, conducting internal investigations, and providing guidance and support to staff. Continued Professional Development (CPD): Engaging in ongoing CPD activities is essential for staying updated with the latest developments in safeguarding practices and policies. Individuals can attend conferences, workshops, or seminars related to safeguarding, child protection, or specific areas of interest within the field. This allows for continued learning and networking with other professionals. Higher Education: Individuals who wish to pursue a more in-depth study of safeguarding can consider higher education programs in social work, psychology, criminology, or related fields. These programs provide comprehensive knowledge and training in safeguarding practices, policies, and research. They may lead to professional certifications or degrees that enhance career opportunities in safeguarding roles. It's important for individuals to research and explore progression options that align with their specific career goals, interests, and local requirements. Different countries or regions may have varying certification or training requirements for safeguarding roles, so it's advisable to check with relevant regulatory bodies or professional associations for specific guidance.
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About this Training Course This 5 full-day course is aimed at engineers and supervisors who already have a basic understanding of well construction methods but who would benefit from a more detailed knowledge of completion design. The course will concentrate on the important aspects of completion design and what makes a safe and efficient well. A common thread of practical examples will be used throughout the course in the form of a case study or 'red-thread' exercise. The case study is based around data all taken from a single field where those attending will work through all the basic issues of a completion design. The exercises associated with the case study is performed in the student's own time after each of the formal sessions. However, at the start of the next day, the case study is reviewed and discussed. The whole case study will continue through all sessions, with each element being reviewed at the start of the next session. There is no 'right' answer to the exercise - producing interesting discussions! The purpose of the course is not to go over specific equipment in detail. Teaching methods include presentations, videos, and animations and the case study. The course will cover: Types and configurations of completions The completion design process Inflow performance, skin and formation damage Perforating; selection, deployment and interface with rest of completion Stimulation and impact on completion and flow performance with coverage of modern horizontal multifrac tools Open hole, non-sand control completions including open hole packers and horizontal well clean up Sand control; when do you need it, basic types and selection guidelines. Includes standalone screens, ICDs, various gravel packing techniques, frac packs and expandable screens Tubing sizing, flow estimation and liquid loading Artificial lift; types and selection criteria, interface with drilling, reservoir and facilities. Design of gas lift and ESPs included Production chemistry impacts on completion, prevention and removal (scales, wax, asphaltene, hydrates, and souring) Metallurgy, corrosion, and erosion; metal types and selection of Elastomers and plastics; types and selection of Tubing stress analysis; picking the grade and weight of tubing, plus selection criteria for packers and expansion devices. Interface between tubing stress analysis and casing design Completion equipment; basic types of equipment, reliability and selection criteria for each (tree, safety valve, mandrel, packers, expansion devices etc) Completion installation; importance of wellbore clean-out, function and types of brines, pointers for efficient completion installation Non-conventional wells; types and when / where to use them (multilaterals, smart (intelligent) wells and also SAGD, CO2 sequestration, CBM, etc) Training Objectives By the end of this course, the participants should be able to: Have a good understanding of the completion design process and what makes a good completion design Understand the importance of the installation process (completion running) in the design process Have an appreciation of new and developing completion techniques (intelligent wells) Target Audience This course will benefit engineers and field-based personnel such as completion supervisors and production engineers. It is also suitable for completion vendors, specialists such as chemists and subsurface personnel including geologists, reservoir engineers and petrophysicists. Trainer Your expert course leader has 30 years of oil and gas industry experience. A first class degree in geophysics and a master degree in Petroleum Engineering was a prelude to seven years with BP as a petroleum engineer. He left BP and following a short spell in Camco, jointly founded ICE Energy. After six years of completions and petroleum engineering consultancy and training, ICE Energy merged with TRACS International, where he continued with petroleum and completion engineering studies, leading integrated teams, and developing / delivering training courses for a variety of different clients in diverse world-wide locations. In the last five years, he is independent again - focusing on technical consulting and course delivery. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
About this Training Course Comprising 5 full-day sessions, this intermediate to advanced level course is specifically designed for senior exploration geoscientists currently active in hydrocarbon play and prospect mapping, to optimise conceptual geological input into their technical evaluation. The course focuses on seismic stratigraphic analysis in different basin settings - i.e., passive, convergent, extension and oblique - in order to construct a coherent geological story line, underpinning hydrocarbon play and prospect evaluation. The course is largely based on seismic stratigraphic case histories and exercises, with the support of seismic, well log and outcrop examples. Training Objectives Through short, focused presentations and a series of industry case history-based examples and exercises, participants will learn to optimise conceptual geoscience input into technical subsurface analysis. This will help to produce coherent geological subsurface interpretations for use in Play-based, Prospect and Appraisal evaluations. Target Audience This course is intended for senior geoscientists with more than five years of work experience, with a background in play and/or prospect evaluation and experience in seismic interpretation. Course Level Intermediate Advanced Training Methods Participants will be exposed to short lectures throughout the 5 days, followed by hands-on individual and team exercises in a variety of geological settings. 'Let the data tell their story' is a key recurring theme in this course. Trainer Your expert course leader has 38 years of experience as Exploration Geologist for Shell globally, with field experience in a/o Egypt, NW Borneo, MENA, China, Madagascar, North Sea, Oman and The Netherlands (Shell EP Research and Training Centre in Rijswijk). He has strong evaluation and project lead skills in Play-based Exploration, Prospect Maturation, Opportunity Screening and NFE / Appraisal disciplines. He developed key geoscience skills in Seismic and Sequence Stratigraphy as well as Reservoir Characterization, including sedimentology and diagenesis. He has extensive supervisory, teaching, and coaching experience as well as a strong interest in Geoscience (Depositional Systems, Regional and Reservoir Geology) and Petroleum Geology Learning. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
About this Training Course This five-day course provides an intermediate level of understanding of the geomechanical factors that affect wellbore instability, sand production and hydraulic fracture design. The course is structured such that upon completion, participants will have understood the value that geomechanics can bring to drilling, completion and production operations and will be able to leverage this value wherever it applies. The course emphasis will be on integrating the topics presented through a combination of lectures, case-studies and hands-on exercises. A special focus will be on how geomechanics knowledge is extracted from routinely acquired well data and how it is applied in the prediction and prevention of formation instability. Course Highlights The course is essentially non-mathematical and makes wide use of diagrams, pictures and exercises to illustrate the essential concepts of geomechanics Essential Rock Mechanics Principles Wellbore Stability Analysis Anisotropic Rock Properties for unconventional projects Lost Circulation and Wellbore Strengthening applications Sand Production Management Input to Hydraulic Fracture design Salt instability Training Objectives By attending this training, you will be able to acquire the following: Apply the basic concepts of geomechanics to identify, predict and mitigate against formation instability during drilling, completion and production Target Audience This course is intended for Drilling Engineers, Well Engineers, Production Technologists, Completion Engineers, Well Superintendents, Directional Drillers, Wellsite Supervisors and others, who wish to further their understanding of rock mechanics and its application to drilling and completion. There is no specific formal pre-requisite for this course. However, attendees are requested to have been exposed to drilling, completions and production operations in their positions and to have a recommended minimum of 3 years of field experience. Trainer Your Expert Course Instructor is an operational geomechanics advisor with over 46 years of experience in exploration, development and production in the upstream oil and gas industry. After obtaining a BSc (Hons) Physics degree from Aberdeen University, he worked for a variety of oil service companies in wireline operations, management and formation evaluation, before joining Schlumberger in 1995. Since 2000 he has worked principally in real-time geomechanics operations and developing acousto-geomechical applications, taking on the role of geomechanics advisor and technical manager within the Europe-Africa area of operations. Before forming his own company in 2014, Your Expert Course Instructor was one of Schlumberger's principal instructors, delivering cross-discipline internal and external geomechanics training to petrophysicists, geologists, reservoir, petroleum, well construction and drilling engineers at operating company locations, training centers and operational centers worldwide. Through extensive operational and wellsite experience gained in the North Sea, Europe, Africa, South America and the Far East, he has gained a broad based knowledge of drilling, production, log data acquisition, analysis and interpretation that has allowed him to develop and deliver pragmatic solutions to the geomechanical challenges of drilling, sand production, fracturing and unconventional reservoirs, faced by operators. His principal interests include the development and application of acousto-geomechanical techniques for the evaluation of anisotropic formations and fracture systems and the identification and prevention of wellbore instability POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations