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1871 Supervisor courses in Glasgow delivered On Demand

Hotel Receptionist Diploma

4.8(9)

By Skill Up

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

Hotel Receptionist Diploma
Delivered Online On Demand9 hours
£25

Food Safety & Hygiene Management

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Food Safety & Hygiene Management
Delivered Online On Demand1 hour 54 minutes
£25

Level 5 Diploma in Transport Manager - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Boost Your Career By Enrolling In This Transport Manager Bundle To Overcome Your Challenges! Are you ready to supercharge your career in transport management? The Level 5 Diploma in Transport Manager is your ticket to success. According to recent statistics, the UK logistics sector is valued at over £130 billion and employs more than 2.5 million people, making it an essential part of the nation's infrastructure. The demand for transport managers in the UK is high and is expected to grow at a rate of staggering 70% in the coming years. So, it's high time to boost your skills, which will help you to succeed in a transport-related career. This Level 5 Diploma in Transport Manager course equips you with the skills to excel as a transport manager, ensuring the efficient flow of goods, reducing costs, and enhancing efficiency. This bundle combines in-depth courses covering various aspects of transport management, including Transportation Management Systems (TMS), legal regulations, multimodal transport strategies, and safety measures. By completing this program, learners will be well-prepared to take on the responsibilities of a Transport Manager and contribute to the efficient and safe movement of goods and people. Take advantage of this incredible opportunity to enhance your career prospects and become a sought-after Transport Manager professional. Enrol today in our Transport Manager course and let your journey towards a brighter future begin. With a single payment, you will gain access to Diploma in Transport Manager course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Transport Manager Bundle Package includes: Main Course: Diploma in Transport Manager at QLS Level 5 10 Additional CPDQS Accredited Premium Courses - Course 01: Vehicle Routing Problem with Sample Data Course 02: Driver Safety Awareness Course Course 03: Information Management Course 04: Car and Motorbike Maintenance with Driving Test Training Course Course 05: Supply Chain Management Course 06: Warehouse Safety Training Course 07: Team Work & Team Building Course Course 08: Business Training: Communication Skills Course 09: Decision-Making in High-Stress Situations Course 10: Online Time Management Training Learning Outcomes of This Bundle: Demonstrate the skills and knowledge needed to excel as a Transport Manager. Master Transportation Management Systems (TMS) for efficient operations. Develop cost-effective transportation strategies for diverse logistics. Navigate complex road freight laws and permits with expertise. Excel in rail and sustainable transport management strategies. Proficiently manage ports, inland waters, and airline logistics. Stay current with industry trends and implement best practices effectively. Why Prefer This Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card with this Transport Manager Get instant access to this Bundle course. Learn Transport Manager from anywhere in the world This Bundle course is affordable and simple to understand Transport Manager is an entirely online, interactive lesson with voiceover audio Lifetime access to the Transport Manager course materials Transport Manager comes with 24/7 tutor support Take a step toward a brighter future with this Transport Manager bundle Here is the curriculum breakdown of main QLS Course of this Transport Manager bundle: Diploma in Transport Manager at QLS Level 5 Introduction Transportation Management Systems (TMS) Transportation Management Strategy Road Freight Laws and Permits Rail and Transport Management Transport Management for Ports and Inland Waters Transport Management for Airlines Trends, Challenges, and Best Practices Transport Management and Health and Safety Assessment Process of Transport Manager After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no requirement to have qualifications or experience to enrol in this Transport Manager training. Also, our Transport Manager Bundle is perfect for: Aspiring Transport Managers. Logistics professionals. Transportation industry employees. Entrepreneurs in logistics. Those keen on regulations. Career advancement seekers. Requirements No prior background or expertise is required for this Transport Manager bundle. Career path This Transport Manager bundle is ideal for anyone who manages the transport of products or stock to a business or has a supply chain role. As such, it covers the following careers and roles: Transport Manager Logistics Supervisor Supply Chain Analyst Freight Operations Manager Port Operations Coordinator Safety Compliance Officer Certificates Diploma in Transport Manager at QLS Level 5 Hard copy certificate - Included After completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional Courses, you have to pay the price based on the Level of these Courses Endorsed by The Quality Licence Scheme Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPDQS Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS.

Level 5 Diploma in Transport Manager - QLS Endorsed
Delivered Online On Demand3 weeks
£119

Site Management Safety Training Scheme

4.9(27)

By Apex Learning

Course Overview: Healthcare mishaps contribute to approximately 1 million injuries and nearly 100,000 deaths yearly. To diminish these numbers, the Site Management Safety Training Scheme serves as a source that will teach you the healthcare ethos, focusing on all health and social care aspects, ensuring professionals are equipped to manage, safeguard, and serve with precision and compassion. Diving into the curriculum, Module 1 commences with a thorough understanding of Health and Social Care. Progressing through Modules 2 and 3, delve into the intricacies of Communication, its Relevance, Rights, and Responsibilities. Modules 4 and 5 accentuate the distinct Role of a Caregiver alongside Equality, Diversity, and Rights principles. Modules 7 to 9 emphasise the pillars of healthcare, covering Legal, Professional Standards, Ethical Aspects, and Safeguarding Vulnerable Individuals. Module 10 is dedicated to Health and Safety Responsibilities to ensure all stakeholders' safety. Modules 11 to 14 take a strategic view of healthcare, shedding light on Economics, Marketing, Finance, and Service Delivery in Health and Social Care. Enrol now and shape a brighter tomorrow in health and social care. Key Features of the Course: Our Site Management Safety Training Scheme course includes: CPD-certified course, recognised across numerous industries. Access to 24/7 learning assistance. Engaging and comprehensive learning materials. Latest instructional design principles employed for optimal retention. Who is This Course For? This Site Management Safety Training Scheme course is for Individuals keen on pursuing a career in health and social care management and existing healthcare professionals looking to upgrade their site management skills. Learning Outcomes Develop a robust understanding of health and social care essentials. Master the art of effective communication in care settings. Uphold and champion the rights of both caregivers and care receivers. Imbibe and display high standards of ethics and professionalism. Ensure safety and well-being through effective site management. Gain proficiency in the financial and strategic aspects of healthcare. Employ marketing strategies tailored to health and social care. Lead and manage service delivery for optimal patient outcomes. Why Enrol in This Course: Site Management Safety Training Scheme course is a top-reviewed and recently updated curriculum that's trending in the healthcare sector. Enhance your knowledge and skillset to stay ahead and catalyse change. Requirements: A genuine interest in health and social care. Access to a computer or smartphone with an internet connection. Career Path: Health and Social Care Manager: £35,000 Compliance Officer (Healthcare): £28,000 Health and Safety Advisor: £30,000 Site Supervisor (Healthcare): £32,000 Service Delivery Manager (Healthcare): £40,000 Strategic Healthcare Consultant: £45,000 Healthcare Finance Manager: £38,000 Healthcare Marketing Specialist: £36,000 Certification: Upon successful completion, you will receive a CPD certificate recognised across multiple industries and institutions. Course Curriculum 3 sections • 13 lectures • 05:28:00 total length •Module 01: Health and Safety at Work: 00:21:00 •Module 02: Site Set-Up: 00:33:00 •Module 03: Construction Design and Management (CDM) Regulations: 00:16:00 •Module 04: Risk Identification, Assessment and Management: 00:30:00 •Module 05: Behavioural Safety: 00:21:00 •Module 06: Management of Occupational Health: 00:33:00 •Module 07: Electricity: 00:30:00 •Module 08: Working at Height: 00:28:00 •Module 09: Scaffolding: 00:20:00 •Module 10: Excavations and Confined Space: 00:33:00 •Module 11: Demolition: 00:23:00 •Mock Exam - Site Management Safety Training Scheme: 00:20:00 •Final Exam - Site Management Safety Training Scheme: 00:20:00

Site Management Safety Training Scheme
Delivered Online On Demand5 hours 28 minutes
£12

Forklifting

By Compete High

Unlock Your Potential with Forklifting Mastery! 🏗️ Are you ready to elevate your skills and unlock new career opportunities? Welcome to Forklifting, your gateway to mastering the art of operating forklifts with precision and safety. 🚀 Why Choose Forklifting? Forklifting isn't just about lifting heavy loads; it's about mastering a crucial skill that opens doors to various industries. Whether you're looking to enhance your job prospects, improve workplace safety, or advance your current career, mastering forklifting techniques is an invaluable asset. Our comprehensive Forklifting course provides you with the knowledge, skills, and confidence to operate forklifts efficiently and safely in diverse work environments. From warehouses to construction sites, the demand for skilled forklift operators is on the rise, making this course a strategic investment in your professional future. Benefits of Taking Our Forklifting Course: Safety First: Learn essential safety protocols and best practices to ensure a secure working environment for yourself and others. Efficiency Boost: Master efficient forklift operation techniques to streamline workflow processes and maximize productivity in various industries. Career Advancement: Gain a competitive edge in the job market by acquiring valuable forklifting skills that are in high demand across industries. Increased Employability: Enhance your employability and job opportunities by adding a sought-after skill set to your resume. Confidence in Operation: Build confidence in your ability to operate forklifts in diverse settings, from warehouses to construction sites. Who is this for? New Entrants: Individuals looking to enter the logistics, construction, or manufacturing industries. Existing Workers: Current workers seeking to enhance their skill set and advance their careers. Employers: Companies aiming to improve workplace safety standards and boost operational efficiency. Career Path: The Forklifting course opens the doors to various career paths, including: Forklift Operator: Become a certified forklift operator in warehouses, distribution centers, and construction sites. Logistics Coordinator: Apply your forklifting skills in logistics and supply chain management roles. Warehouse Supervisor: Progress into supervisory or managerial positions within warehouse and distribution operations. Construction Crew Member: Contribute to construction projects as a skilled forklift operator. FAQ: Q: Is prior experience required to enroll in the Forklifting course? A: No prior experience is necessary. Our course is designed to accommodate beginners and experienced individuals alike. Q: What certification will I receive upon completion of the Forklifting course? A: Upon successful completion of the course, you will receive a Forklift Operator Certification, recognized by industry standards. Q: How long does it take to complete the Forklifting course? A: The duration of the course may vary depending on the program structure and individual learning pace. However, most courses typically range from a few days to a few weeks. Q: Will I learn about forklift maintenance and troubleshooting in the course? A: While the primary focus of the course is on forklift operation and safety, basic maintenance and troubleshooting techniques may be covered to ensure a well-rounded understanding of forklift operation. Q: Is the Forklifting course available online? A: Yes, many institutions offer online Forklifting courses to accommodate learners' schedules and preferences. However, practical hands-on training may also be required for comprehensive skill development. Q: Are there job placement services available after completing the Forklifting course? A: Some institutions may offer job placement assistance or resources to help students connect with potential employers. Be sure to inquire about specific services offered by the institution you choose. Start Your Forklifting Journey Today! Don't miss out on the opportunity to enhance your career prospects and become a proficient forklift operator. Enroll in our Forklifting course today and take the first step towards a rewarding career in logistics, construction, or manufacturing. Invest in your future with Forklifting mastery! 🌟 Course Curriculum Module 1_ Introduction to Forklifts Introduction to Forklifts 00:00 Module 2_ Forklift Safety Precautions Forklift Safety Precautions 00:00 Module 3_ Forklift Attachments and Special Considerations Forklift Attachments and Special Considerations 00:00 Module 4_ Forklift Stability and Tipping Hazards Forklift Stability and Tipping Hazardst 00:00 Module 5_ Forklift Refuelling and Battery Charging Procedures Forklift Refuelling and Battery Charging Procedures 00:00 Module 6_ Forklift Maintenance and Inspections Forklift Maintenance and Inspections 00:00

Forklifting
Delivered Online On Demand6 hours
£25

Art Therapy Training

4.9(27)

By Apex Learning

Art Therapy have the healing power of creativity meets the depths of the human soul. The importance of this course lies in its ability to unlock a world of self-expression, emotional healing, and personal growth. By enrolling, you'll gain a profound understanding of how art can be a powerful tool for mental and emotional well-being, opening doors to new avenues of self-discovery and therapeutic practice. Investing in our Art Therapy course is a wise decision for any learner. Not only will you acquire the skills and knowledge to become a certified Art Therapist, but you'll also enrich your own life by tapping into the profound benefits of creative expression. Whether you're passionate about helping others overcome emotional challenges or simply eager to enhance your personal well-being, this course offers a unique blend of art and psychology that is both fulfilling and rewarding. Don't miss the chance to embark on a journey of healing, creativity, and personal growth - it's an investment in yourself that's truly invaluable amidst our diverse range of courses. This Art Therapy Training Bundle Consists of the following Premium courses: Course 01: Art Therapy Course 02: Arts Management Course 03: Level 2 Art Therapy Course Course 04: Dialectal Behaviour Therapy (DBT) Course 05: Essentials of Colour Psychology Course 06: Drawing and Illustration Level 2 Course 07: Landscape Paintings with Acrylic Course 08: Paint Your Own Portraits in Watercolour Course 09: Ultimate Guide to Paint Mountains in Watercolours Course 10: Digital Art - Sketching In Photoshop Course 11: EFT - Emotional Freedom Technique Learning Outcomes Upon completion of this bundle, you should be able to: Develop a deep understanding of the principles and techniques of art therapy. Understand the psychological impact of color and its relevance in art therapy. Develop proficiency in creating landscape art with acrylic paints. Acquire digital art skills using Photoshop for creative expression and therapeutic purposes. Learn the principles and techniques of Emotional Freedom Technique (EFT). Art therapy is a multifaceted and transformative field that offers a range of courses to help individuals tap into their creative potential for healing and personal growth. In Art Therapy, learners delve into the therapeutic power of art, exploring how creative expression can be harnessed to address emotional, psychological, and even physical challenges. This course equips participants with the knowledge and skills to facilitate art-based interventions that promote self-discovery and emotional well-being. Art therapy is a vital tool for those seeking to connect with their inner selves, understand their emotions, and improve their mental health, making Course 1 a valuable resource for both aspiring therapists and individuals looking to harness the healing power of art. In addition to the core Art Therapy course, there is a wealth of other offerings to further enhance one's creative and therapeutic journey. Courses like Arts Management, Level 2 Art Therapy, and Dialectal Behaviour Therapy (DBT) provide learners with specialized knowledge and skills, while Essentials of Colour Psychology, Drawing and Illustration Level 2, Landscape Paintings with Acrylic, and Paint Your Own Portraits in Watercolour offer opportunities for artistic expression and skill development. From understanding the psychology of color to mastering various artistic techniques, these courses empower individuals to express themselves and connect with others on a deeper level. Whether one is seeking to become a professional art therapist or simply exploring their creative side, these courses offer a rich and diverse learning experience that can be both personally fulfilling and professionally rewarding. Moreover, courses like the Ultimate Guide to Paint Mountains in Watercolours, Digital Art - Sketching In Photoshop, and EFT - Emotional Freedom Technique provide learners with unique tools to further expand their creative horizons and emotional well-being. In a world where mental health and self-expression are paramount, these courses provide invaluable skills and insights for personal growth and a fulfilling artistic journey. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is tailored for: Aspiring Art Therapists Arts Enthusiasts and Administrators Mental Health Professionals Teacher Individual who are interested in Art Requirements No requirements to enrol this Art Therapy Training course. Career path Upon completion, various career opportunities include: Art Therapy Assistant: Average Salary: £18,000 to £24,000 per year Clinical Supervisor or Manager: Average Salary: £45,000 to £60,000 or more per year Senior Art Therapist: Average Salary: £35,000 to £45,000 per year. Certified Art Therapist: Average Salary: Starting at £28,000 to £35,000 per year Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Art Therapy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Art Therapy Training
Delivered Online On Demand
£51

Professional Certificate Course in Project Cost Estimation in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The course aims to provide an overview of cost control, including the meaning and features of cost control, the cost breakdown structure and cost estimation, various techniques and types of cost estimation, and the meaning and techniques of contingency estimation. Students will learn about the importance of cost control, how to create a cost breakdown structure, different methods of cost estimation, and how to use contingency estimation to manage unexpected costs. This course provides an overview of cost control, including its meaning, features, and importance. Participants will understand the cost breakdown structure and cost estimation, various techniques and types of cost estimation, and contingency estimation. The course covers different methods of cost estimation, how to create a cost breakdown structure, and the importance of regularly monitoring and controlling costs. After the successful completion of the course, you will be able to learn about the following; The meaning and features of cost control. The cost breakdown structure and cost estimation. The various techniques and types of cost estimation. The meaning and techniques of contingency estimation. Effective cost control is crucial for organizations seeking to achieve their goals while managing their financial resources effectively. This course aims to provide participants with an overview of cost control, including its meaning, features, and importance. Participants will learn about the cost breakdown structure and cost estimation, including various techniques and types of cost estimation. The course will cover the use of contingency estimation to manage unexpected costs and the importance of regularly monitoring and controlling costs.Moreover, the course will delve into the different methods of cost estimation, including top-down, bottom-up, and parametric cost estimation. Participants will learn how to create a cost breakdown structure and how to estimate costs accurately based on the scope of the project. The course will be delivered through a mix of theoretical content, practical case studies, and interactive exercises. Participants will work individually and in groups to develop their understanding of cost control and apply their learning to real-life scenarios.By the end of this course, participants will have gained valuable knowledge and skills to become effective cost controllers. They will have a comprehensive understanding of the meaning and features of cost control, the ability to create a cost breakdown structure, accurately estimate costs using different techniques, and use contingency estimation to manage unexpected costs. Participants will be equipped with the knowledge and skills needed to manage their costs effectively and ensure the success of their projects. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Cost Estimation - N Self-paced pre-recorded learning content on this topic. Project Cost Estimation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Project Cost Estimation in London 2024
Delivered Online On Demand14 days
£32

Unconscious Bias Training

4.3(43)

By John Academy

Overview Due to our social, cultural and personal experiences, people can unconsciously take sides, which may be unfair to others. In order to prevent you from getting blinded by different outside factors, we have created the Unconscious Bias Training.  Through this course, you will dive deep into the concepts of unconscious bias. The course will help you identify the roots and causes of bias. In addition, you will learn how people can be unconsciously biased in the workplace and how to prevent it from happening. Further in the study, you will learn how our surroundings and culture can have an impact on bias.  If you are determined to prevent yourself from unconsciously taking side, this is the perfect training for you. Join now! Course Preview Learning Outcomes Familiarise yourself with the concepts of unconscious bias Understand the sources and causes of bias Develop the ability to avoid unconscious bias in the workplace Learn how perceptions and culture can influence bias Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Unconscious Bias Avoidance Building Bias Free Work Environment Who Should Take This Unconscious Bias Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Unconscious Bias Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Unconscious Bias Training course will equip you with effective skills and abilities and help you explore career paths such as  Supervisor Team Leader HR Manager Module 01: Avoiding Unconscious Biases at Work Avoiding Unconscious Biases at Work 00:10:00 Module 02: How Culture and Perception Influences Bias How Culture and Perception Influences Bias 00:10:00 Module 03: Making the World a Fairer Place Making the World a Fairer Place 00:11:00 Module 04: Sources and Causes of Bias Sources and Causes of Bias 00:10:00 Module 05: Unconscious Biases in the Workplace Unconscious Biases in the Workplace 00:11:00 Module 06: Understanding Unconscious Bias Understanding Unconscious Bias 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unconscious Bias Training
Delivered Online On Demand1 hour 2 minutes
£24.99

Professional Certificate Course in the Nature and Importance of Customer Service in the Tourism and Hospitality in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in the Nature and Importance of Customer Service in the Tourism and Hospitality in London 2024
Delivered Online On Demand14 days
£20

CMI Level 3 Award in Principles of Management and Leadership

By School of Business and Technology London

Getting Started The CMI Level 3 Award in Principles of Management and Leadership is designed for practising or aspiring junior-level managers and supervisors responsible for first-level management. The CMI Level 3 Principles of Management and Leadership course enhances the skills of junior managers and supervisors in effective decision-making, communication and motivating the employees to attain maximum productivity and achieve clearly defined outcomes. Our CMI Level 3 Award is a concise and shorter course than the Certificate and Diploma, providing you with complete professionalism to become an efficient junior manager or supervisor. You'll develop essential management and supervisory techniques, enabling you to manage workplace problems with maximum competence. You'll have a wide range of units to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Support and monitor goals Provide instructions around objectives Give direction and guidance Support day-to-day operations Effective project planning Providing an overview of the roles and responsibilities required for managers and developing the skills required to succeed Foundation Chartered Manager offers professional recognition and access to the tools to facilitate continuing professional development (CPD) against our Professional Standard For Organisations: Making sure teams can meet organisational objectives Provides extensive knowledge and skills required to be a manager as part of an organisation The capability to apply learning in the context of another organisation or industry sector Key Highlights Are you a practising or aspiring manager and want to supervise or manage a team to achieve clearly defined outcomes? Then, the CMI Level 3 qualification in Principles of Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 3 Principles of Management and Leadership can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £31,051 per annum Supervisor, with an estimated average salary of £34,000 per annum Shift Manager, with an estimated average salary of £36,216 per annum Project Officer, with an estimated average salary of £37,451 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring junior-level managers and supervisors. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression There are numerous progression opportunities will be available on successful completion of a Level 3 qualification in Principles of Management and Leadership, Progression to other qualifications at the same level (E.g. from Level 3 Award to Level 3 Certificate etc.) Progression to other qualifications at the next level (E.g. from Level 3 Certificate to Level 4 or 5 Certificate) Why gain a CMI Qualification? The CMI Level 3 Award in Principles of Management and Leadership is aimed at practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. Our CMI Level 3 Award in Principles of Management and Leadership will provide you with the key skills and competencies required to be a manager in an organisation. Once you complete this course, you can progress to further learning within the suite of Level 3 Qualifications in Principles of Management and Leadership - i.e. achieving an Award and topping up to a Certificate or Diploma. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 5 in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Award in Principles of Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete at least one unit to a minimum of 40 TUT hours, 4 credits to achieve this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Building Stakeholder Relationships Using Effective Communication Reference No : CMI 305 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of building stakeholder relationships 2. Understand different channels and types of communication used to build relationships with stakeholders. 3. Know how to respond to barriers when communicating with stakeholders. UNIT2- Managing Daily Activities to Achieve Results Reference No : CMI 312 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose of daily work activities in the context of an organisation. 2. Understand how to prioritise and set objectives for daily work activities. 3. Know how to organise and allocate work. UNIT3- Principles of management and leadership Reference No : CMI 301 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand how organisations operate. 2. Understand the management role 3. Understand the application of management and leadership approaches. UNIT4- Developing the Knowledge, Skills and Abilities of Individuals and Teams Reference No : CMI 307 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of developing the knowledge, skills and abilities of individuals and teams. 2. Know different types of development opportunities available to support individuals and teams. 3. Be able to identify and select development opportunities for individuals and teams. UNIT5- Managing a Team to Achieve Results Reference No : CMI 302 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role and purpose of teams 2. Be able to recognise the characteristics of a high performing team. 3. Know how to lead, communicate with and motivate a high performing team. UNIT6- Managing Individuals to be Effective in their Role Reference No : CMI 303 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand an individual's work role and responsibilities 2. Know how to set objectives with individuals. 3. Know how to support individuals to perform well UNIT7- Principles of Communication in the Workplace Reference No : CMI 304 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Know the channels and types of communication used in the workplace. 2. Understand the communication cycle. 3. Be able to plan communication for a target audience. UNIT8- Managing Budgets and Resources Reference No : CMI 314 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the importance of managing resources in own area of responsibility. 2. Understand the use of budgets in an organisation. 3. Understand how to manage costs within a budget. UNIT9- Managing Data and Information Reference No : CMI 318 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for collecting data and information. 2. Know how to manage data and information. 3. Know how to interpret data and information and communicate findings. UNIT10- Managing Meetings Reference No : CMI 319 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purposes and types of meetings. 2. Understand how to prepare for meetings. 3. Understand how to facilitate and chair meetings. UNIT11- Managing Own Personal and Professional Development Reference No : CMI 321 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the benefits of personal and professional development. 2. Know how to identify opportunities for personal and professional development. 3. Know how to create and monitor a personal and professional development plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

CMI Level 3 Award in Principles of Management and Leadership
Delivered Online On Demand6 months
£272.18