214 Supervisor courses delivered Live Online

Course Overview This Workplace Communication Management course provides a well-rounded understanding of how communication functions within professional environments, equipping learners with the ability to navigate various workplace dynamics with clarity and confidence. From understanding the importance of stakeholder communication to overcoming barriers and developing interpersonal skills, this course is designed to enhance effectiveness across all levels of an organisation. Learners will explore the role of cultural influences, language use, and internal communication structures that impact workplace productivity and cohesion. By the end of the course, individuals will be equipped to handle communication responsibilities more effectively, contribute to a healthier work culture, and support organisational goals through better message delivery and reception. Whether working independently or as part of a team, learners will find the content applicable across a range of industries and roles, providing long-term benefits in managing workplace interactions and aligning communication with broader business objectives. Course Description This comprehensive course delves into the theory and application of workplace communication, with a focus on developing clear, consistent, and context-appropriate messaging. Learners will begin by examining the importance of internal communication and its influence on stakeholders. The course addresses barriers such as misinterpretation, cultural misunderstandings, and language inefficiencies, offering strategies to overcome them. Modules also cover the impact of organisational culture on communication, the use of professional language, and maintaining effective interpersonal relationships. Designed for those who wish to strengthen their communication capabilities in a structured environment, the course encourages reflective learning and the application of communication principles across varied workplace scenarios. Emphasis is placed on building mutual understanding and aligning communication efforts with organisational aims. Upon completion, learners will be able to foster clearer communication lines, improve workplace engagement, and manage communication challenges with increased confidence and awareness. Course Modules: Module 01: Information and Communication for Stakeholders Module 02: Communication & Barriers Module 03: Culture and Communication in the Workplace Module 04: Language and Effective Communication Module 05: Business Communication & Interpersonal Relationships Module 06: Communication Improvement at Workplace (See full curriculum) Who is this course for? Individuals seeking to build strong workplace communication skills. Professionals aiming to improve organisational communication and team engagement. Beginners with an interest in corporate communication and business relations. HR personnel, managers, and team leaders looking to foster better communication culture. Career Path Communication Officer Team Leader or Supervisor Human Resources Assistant Office Administrator Business Development Coordinator Internal Communications Specialist Customer Relationship Manager

The Power of Attitude Course Overview This course, The Power of Attitude, delves into the significant role attitude plays in shaping success across various aspects of life and work. It explores how mindset can influence decision-making, interpersonal relationships, and overall performance. Learners will discover how to harness the power of a positive attitude to overcome challenges, boost resilience, and foster a productive environment. The course offers valuable insights into the psychology behind attitude, providing practical strategies to adopt and maintain an optimistic outlook, ultimately enhancing personal and professional outcomes. By the end of the course, learners will have a clear understanding of how attitude affects success and how to leverage it for growth. Course Description The Power of Attitude covers essential aspects of how attitude impacts both personal and professional life. Topics include the psychology of attitude, the link between mindset and performance, techniques for cultivating a positive attitude, and the importance of maintaining a solution-focused approach. Throughout the course, learners will engage with content designed to shift their thinking and empower them to embrace challenges with confidence. Participants will gain an in-depth understanding of the attitudes that lead to success and how to transform negative thinking patterns into constructive behaviour. Learners will also develop strategies for fostering a positive workplace culture, enhancing productivity, and improving relationships. The course ensures that learners can apply these insights effectively, driving personal and professional transformation. The Power of Attitude Curriculum Module 01: Power of Attitude in Personal and Professional Success Module 02: The Psychology Behind Attitude and Behaviour Module 03: Shifting from a Negative to a Positive Mindset Module 04: The Role of Attitude in Leadership and Team Dynamics Module 05: Techniques for Maintaining a Positive Outlook Module 06: Overcoming Challenges with the Right Attitude (See full curriculum) Who is this course for? Individuals seeking to improve their personal and professional mindset. Professionals aiming to enhance their leadership and team-building skills. Beginners with an interest in self-development and attitude management. Those looking to boost their resilience and emotional intelligence. Career Path Personal Development Coach Leadership Consultant Human Resources Professional Team Manager or Supervisor Workplace Trainer

Airport Ground Handling Management Course Overview: This comprehensive course on Airport Ground Handling Management equips learners with essential knowledge about the operational aspects of airport management. Covering a wide range of topics, from passenger terminal management to cargo handling and security protocols, the course provides a solid foundation for managing various airport functions effectively. Learners will gain valuable insights into the complex dynamics of airport operations, which are critical for maintaining seamless air travel. By completing this course, participants will develop the skills necessary to oversee ground handling activities, enhance customer service, and contribute to operational efficiency in the aviation industry. Course Description: The Airport Ground Handling Management course delves deep into essential areas of airport operations. Topics include passenger terminal management, airport components, cargo handling, and security measures, offering learners a comprehensive understanding of how each function contributes to overall airport efficiency. Learners will explore complex issues such as peak periods, airline scheduling, aviation noise control, and weather management, all within the context of sustainable airport practices. The course also addresses modern innovations in the aviation industry, equipping learners with up-to-date knowledge to meet the evolving demands of airport management. Upon completion, participants will gain the expertise required to manage and optimise airport ground operations, ensuring smooth, safe, and efficient passenger and cargo handling. Airport Ground Handling Management Curriculum: Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth (See full curriculum) Who is this course for? Individuals seeking to build a career in airport management. Professionals aiming to advance their expertise in ground handling operations. Beginners with an interest in the aviation industry. Those looking to contribute to the efficient functioning of airports. Career Path Airport Ground Handling Supervisor Airport Operations Manager Airline Ground Operations Coordinator Cargo Operations Manager Airport Customer Service Manager Aviation Safety and Security Officer

Construction Safety Level 3 Course Overview: The Construction Safety Level 3 course is designed to equip learners with the knowledge and skills required to manage health and safety on construction sites effectively. It provides an in-depth understanding of safety protocols, risk assessment, and relevant legislation. This course covers essential topics such as working at height, managing hazardous materials, and understanding the legal responsibilities of employers and employees. Upon completion, learners will have a comprehensive understanding of the measures needed to ensure a safe working environment, reducing the risk of accidents and injuries on construction sites. This qualification is ideal for those looking to enhance their career in construction safety management or health and safety roles. Course Description: This course delves into a wide range of topics crucial for maintaining safety in the construction industry. Learners will gain expertise in risk assessment, identifying common risks on construction sites, and understanding the legal framework surrounding health and safety at work. The course will cover site-specific issues such as excavation, working at height, and the proper use of work equipment. Learners will also study how to handle chemical and biological health hazards, electrical hazards, and fire risks. By completing this course, learners will be able to implement effective safety measures, manage health and safety risks, and ensure compliance with health and safety laws, creating a safer work environment for all site workers. Construction Safety Level 3 Curriculum Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined Spaces Module 08: Work Equipment Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of construction site safety. Professionals aiming to progress into health and safety management roles. Beginners with an interest in health and safety within the construction industry. Managers or supervisors responsible for site safety. Career Path: Construction Safety Officer Health and Safety Manager Risk Assessment Specialist Construction Site Supervisor Environmental Health and Safety Officer

Child Playwork Course Overview This comprehensive course on Child Playwork provides a deep understanding of the key principles and practices involved in the development and implementation of playwork for children. The programme explores the educational, developmental, and social benefits of play, while also addressing the importance of creating inclusive and safe play environments. Learners will gain valuable insights into playwork theory, the impact of play on child development, and the role of legislation in safeguarding children. By the end of the course, participants will be equipped with the knowledge to support children's play in various contexts, improving their well-being and social skills, and promoting a positive, inclusive learning environment. Course Description The Child Playwork course offers an in-depth exploration of the fundamental theories and practices of playwork, highlighting its essential role in child development. Learners will explore topics such as the developmental and educational benefits of play, inclusive play, the design of play spaces, and the impact of play deprivation. The course also covers the economic and social benefits of playwork, alongside the legislative framework surrounding safeguarding children. Through engaging modules, learners will develop a strong understanding of how play influences children's physical, emotional, and social growth. The course will provide a professional foundation for those wishing to pursue a career in playwork, equipping them with the tools to promote children's well-being and inclusion in a variety of settings. Child Playwork Curriculum Module 01: Introduction to Child Playwork Module 02: Playwork Theory, Principles and Practices Module 03: The Educational and Learning Benefits of Playwork Module 04: Play and Playwork in a Health and Well-Being Context Module 05: The Economic and Social Benefits of Playwork Module 06: The Developmental Benefits of Playwork Module 07: The Negative Results of Play Deprivation Module 08: Inclusive Play and Play Environment Module 09: Designing Play Spaces Module 10: The Administrative Context of a Playwork Provision Module 11: Legislation for Safeguarding Children and Child Playwork Module 12: Reflective Playwork Practice (See full curriculum) Who is this course for? Individuals seeking to support children's play development. Professionals aiming to expand their knowledge of playwork. Beginners with an interest in child development and education. Those seeking a career in child welfare and playwork provision. Career Path Playworker Play Supervisor Child Welfare Officer Early Years Practitioner Social Care Worker Educational Support Worker

Course Overview The Restaurant Management Level 3 course offers a comprehensive exploration of the skills and strategies required to successfully manage a restaurant. Covering key areas such as menu planning, staff recruitment, financial management, and customer relations, this course prepares learners to navigate the dynamic restaurant industry with confidence. Whether aspiring to open a new venue or improve existing operations, learners will gain valuable insights into creating efficient layouts, maintaining safety standards, managing inventory, and implementing effective marketing strategies. The course blends theoretical knowledge with real-world industry standards, equipping participants to handle the complexities of restaurant management. By completing this course, learners will be able to develop structured plans for running a successful restaurant, cultivate a strong team culture, and deliver exceptional customer experiences. This qualification provides a valuable stepping stone towards achieving career goals in the vibrant hospitality sector. Course Description The Restaurant Management Level 3 course delves into the essential elements that underpin a thriving restaurant business. Topics covered include restaurant selection and set-up, legal and health regulations, drinks and food management, technology integration, financial planning, staff training, and customer engagement. Learners will explore how to create compelling menus, implement inventory systems, and foster teamwork within a restaurant environment. Emphasis is placed on strategic decision-making, operational efficiency, and building a reputable brand image. The course is structured to support learners in developing managerial skills, with a strong focus on leadership, communication, and customer satisfaction. Designed for those seeking a detailed understanding of the restaurant business, this programme empowers learners with the knowledge needed to excel in both operational and supervisory roles. Upon completion, learners will possess the expertise to contribute significantly to any restaurant’s success or embark on entrepreneurial ventures in the food and hospitality industry. Course Modules Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Restaurant Layout Management and Legal Requirements Module 04: Menu Planning Module 05: Drinks Management Module 06: Purchasing, Receiving, Inventory, and Storage Module 07: Financing Your Business Module 08: Finding, Recruiting, and Training Employees Module 09: Running a Safe and Clean Restaurant Module 10: Handling Service Using Technology Module 11: Teamwork and Daily Routine of a Restaurant Module 12: Customer Relations and Marketing Policy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in restaurant management. Professionals aiming to enhance their leadership skills within the hospitality industry. Beginners with an interest in understanding restaurant operations. Entrepreneurs planning to open or manage a restaurant business. Hospitality staff looking to transition into management roles. Career Path Restaurant Manager Assistant Restaurant Manager Hospitality Supervisor Food and Beverage Manager Front of House Manager Catering Manager Restaurant Owner or Entrepreneur Operations Manager in Hospitality Businesses

Course Overview The Business Leadership course is designed to empower aspiring and existing leaders with the core competencies required to thrive in dynamic business environments. Through a structured and comprehensive learning journey, this course equips learners with strategic insights into management functions, leadership styles, organisational development, and performance enhancement. It explores key areas such as emotional intelligence, talent management, and ethical decision-making, while also covering communication, conflict resolution, and risk management. Whether you are aiming to lead teams, shape organisational direction, or drive change, this course delivers a strong foundation in leadership theory and practice. Learners will benefit from a thorough understanding of leadership frameworks that are essential for influencing, inspiring, and navigating complex workplace challenges. Upon completion, learners will be well-positioned to step into leadership roles or enhance their contribution to existing roles with confidence and clarity. Course Description This course delves into the essential components of effective business leadership by blending leadership theory with key managerial disciplines. Learners will explore leadership styles, employee motivation strategies, and succession planning, alongside modules on communication skills and managing meetings. Additional topics such as negotiation, conflict management, stress handling, and emotional intelligence provide a holistic perspective on leadership responsibilities. The course also examines organisational skills, risk management, and corporate responsibility—offering learners a solid grasp of strategic and ethical leadership. With practical knowledge of Microsoft Word, Excel, and PowerPoint integrated into the curriculum, learners will also gain competence in using essential tools for business documentation and presentations. Ideal for professionals looking to refine their leadership approach or aspiring individuals preparing for management roles, this course delivers comprehensive guidance on how to lead effectively and ethically across a range of business contexts. Course Modules: Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint (See full curriculum) Who is this course for? Individuals seeking to build leadership capabilities for organisational roles. Professionals aiming to progress into managerial or executive positions. Beginners with an interest in leadership, team management, or business strategy. Entrepreneurs or business owners wanting to lead teams more effectively. Career Path Team Leader Department Manager Operations Supervisor Project Coordinator Human Resources Officer Business Consultant Organisational Development Executive Corporate Trainer

Being safe at the workplace should be a priority for any business. Come to Knight Training to train with us and start working safe with our IOSH Managing and Working Safely Course!

Course Overview This comprehensive First Aid at Work course is designed to equip learners with the knowledge needed to effectively manage health-related emergencies in professional settings. Covering a wide range of workplace incidents, it explores the role of appointed persons, emergency protocols, and how to respond to common injuries and illnesses. Learners will develop confidence in managing both physical and mental health-related situations at work, including remote support and procedures adapted for the COVID-19 era. Whether you are an employee, manager, or business owner, this course provides essential guidance that aligns with UK regulations and first aid expectations in modern work environments. By the end of the course, learners will be familiar with key emergency response procedures and legal requirements, contributing to a safer and more responsible workplace culture. Course Description The First Aid at Work course offers in-depth learning across a structured series of modules that cover everything from primary and secondary assessments to CPR, AED usage, and mental health support. It examines various types of injuries and illnesses such as fractures, dislocations, breathing problems, and minor workplace injuries. The course also discusses the legal framework for first aid at work, risk assessments, and the importance of mental health awareness. Additionally, it addresses recent considerations such as pandemic-specific protocols and remote psychological support. Learners will gain theoretical insight into emergency handling, including when and how to contact emergency services. With up-to-date content aligned with UK standards, this course is ideal for those looking to support a health-conscious and safety-oriented work environment. Course Modules: Module 01: Introduction to Workplace First Aid Module 02: Appointed Persons in the Workplace First Aid Module 03: Incident Management at Work Module 04: Classifications and Abbreviations Module 05: Emergency Management Module 06: Primary Survey Module 07: Secondary Survey Module 08: Basic First-Aid Techniques Module 09: AED Module 10: Minor Injuries at Workplace Module 11: Loss of Responsiveness and CPR Module 12: Breathing Problems Module 13: Secondary Illnesses and Injuries Module 14: Fractures and Dislocations Module 15: Call for an Emergency Module 16: Things to Keep in Mind for A First Aider Module 17: Legal Framework for Workplace First Aid Module 18: Mental Health First Aid in the Workplace Module 19: First Aid during Coronavirus Pandemic Module 20: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 21: Remote Psychological First Aid (See full curriculum) Who is this course for? Individuals seeking to understand workplace first aid responsibilities. Professionals aiming to support health and safety compliance in the workplace. Beginners with an interest in health and safety protocols. Managers, HR personnel, or safety officers seeking foundational knowledge in first aid. Career Path Workplace Health & Safety Officer HR and Compliance Manager Office Administrator with Safety Responsibilities Site or Facility Supervisor Community Support Worker Mental Health Support Facilitator Risk Management and Corporate Safety Advisor

Air Cabin Crew Online Diploma Course Course Overview: The Air Cabin Crew Online Diploma Course provides a comprehensive introduction to the vital roles and responsibilities of cabin crew members. Covering key areas of aviation, including airline operations, regulatory standards, and emergency protocols, this course prepares learners for a dynamic career in the airline industry. With an emphasis on communication, safety, and customer service, students will develop essential skills needed for success in the fast-paced environment of air travel. Upon completion, learners will gain a thorough understanding of cabin crew duties and industry expectations, ensuring they are well-equipped for both the recruitment process and on-the-job requirements. Course Description: This course delves into the essential aspects of being an air cabin crew member, from understanding different airline structures to mastering the regulations that govern air travel. It covers the practicalities of a cabin crew career, such as recruitment preparation, interview techniques, and training procedures. Learners will also explore the layout of commercial aircraft, crew resource management, emergency protocols, medical first aid, and personal grooming expectations. The course offers a detailed exploration of communication skills necessary for passenger interaction, alongside the critical knowledge of aviation-related terminology, weather conditions, and safety procedures. By the end of the course, learners will have the knowledge and confidence to pursue a career in aviation. Air Cabin Crew Online Diploma Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management (See full curriculum) Who is this course for? Individuals seeking to pursue a career as cabin crew. Professionals aiming to develop their career in the aviation industry. Beginners with an interest in aviation or airline operations. Those aspiring to work in customer service within the air travel sector. Career Path: Cabin Crew Member Flight Attendant In-Flight Supervisor Airline Customer Service Representative Aviation Safety Coordinator