37596 Sup courses

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Take a tasteful trip around the world of Indian cooking, one of the most varied and culturally rich culinary traditions, with our course.

SEN Teaching Assistant Diploma with Autism, ADHD, Dyslexia & Dysphagia Awareness Empower your teaching career with our comprehensive SEN Teaching Assistant Diploma. Specialize in supporting students with Autism, ADHD, Dyslexia, and Dysphagia. Become an expert SEN Teaching Assistant and champion inclusive education. Learning Outcomes: Comprehend the intricacies of SEND as an SEN Teaching Assistant. Apply the SEND Code of Practice as an SEN Teaching Assistant. Utilise effective classroom strategies as an SEN Teaching Assistant. Implement educational psychology in teaching as an SEN Teaching Assistant. Understand Autism Spectrum Disorder (ASD) to support as an SEN Teaching Assistant. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from SEN Teaching Assistant Diploma: Understanding SEND: Delve into the foundations of special educational needs and disabilities crucial for an SEN Teaching Assistant. SEND Code of Practice - 0 to 25 Years: Explore the legal and practical frameworks guiding SEN Teaching Assistants. An Overview of Teaching Assistant: Review the general role and responsibilities expected of a Teaching Assistant with a focus on SEN. Working in The Classroom: Gain practical strategies for effective classroom management as an SEN Teaching Assistant. Educational Psychology: Apply principles of educational psychology to support diverse learning needs as an SEN Teaching Assistant. Phonics Teaching: Develop phonics teaching skills to enhance reading development, particularly useful for SEN Teaching Assistants. Learn about Autism Spectrum Disorder (ASD): Acquire foundational knowledge about ASD for a nuanced approach to support as an SEN Teaching Assistant. Types of Autism: Identify the various manifestations of autism to tailor support as an SEN Teaching Assistant. Symptoms of Autism: Recognise symptoms of autism to provide timely interventions as an SEN Teaching Assistant. Autism Awareness: Promote understanding and best practices in autism support as an SEN Teaching Assistant. Fundamentals of ADHD: Understand the core concepts of ADHD and its impact on learning for an SEN Teaching Assistant. ADHD Management Strategies: Implement effective management strategies for ADHD in the classroom as an SEN Teaching Assistant. Identification of Dyslexia: Learn how to identify signs of dyslexia for targeted teaching support as an SEN Teaching Assistant. Treatment of Dyslexia: Explore treatment and support strategies for dyslexic students as an SEN Teaching Assistant. Teaching Dyslexics: Adapt teaching methods to meet the needs of dyslexic learners as an SEN Teaching Assistant. Speech & Language Therapist: Understand the role of speech and language therapy in supporting communication as an SEN Teaching Assistant. Speech Language Pathologist: Learn about the interventions used by speech-language pathologists that an SEN Teaching Assistant can apply in educational settings.

Level 1 Certificate in Logistics Unlock the world of Logistics with our Level 1 Certificate in Logistics. Explore the intricacies of Logistics Management, Supply Chain, and Procurement. Master the art of Risk Modelling, Reverse Logistics, and advanced Logistics strategies. Learning Outcomes: Describe fundamental Logistic Management Principles. Analyze the intricacies of Shipment and Supply Chain in Logistics. Demonstrate proficiency in Sourcing, Purchasing, and Procurement within Logistics. Explore the principles and practices of Reverse Logistics and Recycling in the supply chain. Evaluate the role of Technology in Logistics Management. Assess Sustainable Practices in Logistics and their impact on the environment. Develop strategies for Efficient Inventory Management in Logistics. Explain the significance of Global Logistics and its impact on international trade. Formulate effective strategies for Cost-effective Transportation and Distribution in Logistics. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Logistics Course Syllabus Logistic Management Principles: Gain a solid understanding of logistics fundamentals. Shipment and Supply Chain: Learn how to manage efficient shipments within the supply chain. Supply Chain Management and Risk Modelling: Explore supply chain logistics and risk assessment. Sourcing, Purchasing, and Procurement: Master logistics in sourcing, purchasing, and procurement. Reverse Logistics and Recycling: Discover sustainable logistics practices, including recycling and reverse logistics.

This short workshop is designed to walk you through the basics of creating a pen portrait of your ideal customer – in this case, teachers. Understand what they want and need, hone your messaging and move towards increasing your visibility.

Unlock the potential of real estate investing with our comprehensive course. Master probate deals, financing, and marketing while boosting your mindset. Start your journey now!

Embark on a comprehensive journey into Retail Management. From strategic planning and consumer behavior to multi-channel retailing and brand reputation, this course offers essential skills for thriving in the dynamic retail sector. Become an expert in managing and growing retail operations.

Store Management, Merchandising and Retail Buying Diploma Master the intricacies of retail operations and merchandising with our Store Management, Merchandising and Retail Buying Diploma. This specialised course elevates your expertise in supply chain management, merchandising strategies, customer targeting, and risk management. Learning Outcomes: Gain a deep understanding of Supply Chain Management with a focus on merchandising for store managers. Master the principles and strategies behind Retail Buying and Merchandising to optimise store inventory and sales. Develop advanced techniques for Understanding and Targeting Customers in the context of retail merchandising. Implement Store Security and Risk Management policies, incorporating merchandising considerations to safeguard assets. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Store Management, Merchandising and Retail Buying Diploma: Supply Chain Management for Store Managers Delve into the mechanics of supply chain management, emphasising the role of merchandising in inventory control and cost efficiency. Retail Buying and Merchandising Acquire expertise in retail buying and the art of merchandising. Learn how to select and present products that not only meet but anticipate market demand, amplifying both sales and customer satisfaction. Understanding and Targeting Customers Specialise in customer-centric merchandising strategies. Understand how to decode consumer behavior to inform product selection and merchandising techniques. Store Security and Risk Management Secure your retail environment through a dual focus on general security and merchandising-specific risks. Implement robust measures to protect assets while ensuring effective merchandising.

Transport and Logistics Management with Warehouse Associate Training Diploma Master the intricacies of Transport and Logistics Management while acquiring the specialised skills of a Warehouse Associate. Take control of every link in the supply chain with our Transport and Logistics Management with Warehouse Associate Training Diploma. Learning Outcomes: Deliver exceptional customer service within logistics operations. Decode and apply business and international trade procedures pertinent to logistics. Optimise supply chain management to drive efficiency and effectiveness. Design warehouse layout configurations to maximise space and operational flow. Implement safety protocols and regulations within warehouse settings. Leverage cutting-edge technology for enhanced logistics and warehousing performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Transport and Logistics Management with Warehouse Associate Training Diploma: Customer Service and Logistics Perfect the art of balancing customer needs with operational requirements in logistics. Business and International Trade Procedures Adapt to the protocols of business and international trade to ensure seamless logistics operations. Supply Chain Management in Logistics Strategise and optimise supply chain processes to elevate logistics performance. Warehouse Layout Master layout planning to optimise warehouse operations, improving both space and efficiency. Warehouse Safety and Regulations Prioritise and enact safety measures to ensure a compliant and risk-free warehouse environment. Technology in Logistics and warehousing Adopt technological advancements to streamline operations, from inventory control to real-time tracking.

Special Needs Primary Teaching Diploma Elevate your teaching skills and foster a more inclusive classroom environment with the Special Needs Primary Teaching Diploma. This course is meticulously designed to empower educators with advanced strategies for addressing the unique learning needs of children with Special Educational Needs and Disabilities (SEND). Learning Outcomes: Understand the educational support frameworks for children with special needs. Foster inclusive education by applying practical and effective strategies. Design and implement primary teaching strategies tailored for children with SEND. Analyse the needs and challenges of young people with special needs. Comprehend the UK's legal framework concerning primary education for special needs. Master the subject matter particularly effective for teaching children with special needs. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Special Needs Primary Teaching Diploma: Support Children with SEND: Grasp the fundamentals of how to support children with special needs in primary settings, ensuring they receive the required educational support. Inclusive Education: Understand the principles and best practices for creating an inclusive classroom environment. Special Needs Primary Teaching Strategy: Adapt primary teaching methods to meet the individual needs of children with special needs. Young People with SEND: Explore the distinctive needs and challenges of young people with special needs and how to adapt your teaching styles to them. Primary Education for Special Needs in UK: Examine the legal framework, rights, and responsibilities regarding special needs education within the UK context. Primary Subjects for Special Needs: Gain insights into the subjects that are most effective for educating children with special needs and how to adapt your curriculum accordingly.