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38057 Sup courses

Introduction to Homeschooling

5.0(5)

By Online Training Academy

Are you considering homeschooling for your child but feel overwhelmed by the process? Our "Introduction to Homeschooling" course is designed to guide you through every step of the journey. Whether you're a prospective homeschooling parent or simply curious about the practice, this comprehensive course will provide you with the knowledge and confidence you need. Key Features: CPD Certified Developed by Specialist Lifetime Access This "Introduction to Homeschooling" course provides a comprehensive guide for anyone interested in home education. Learners will start by understanding what homeschooling is and its legal requirements. The course will explore both the benefits and drawbacks of educating children at home, helping parents make informed decisions. It offers practical advice for parents considering homeschooling, ensuring they are well-prepared. Learners will discover various homeschooling methods, gaining insight into different approaches to tailor education to their child's needs. The course also covers how to assess a child's progress effectively. Lastly, it addresses common challenges faced in homeschooling and provides solutions to overcome them. Overall, this course equips parents with the knowledge and tools to successfully homeschool their children. Course Curriculum Module 01: Introduction to Home Education Module 02: Formal Requirements for Homeschooling Module 03: Advantages and Disadvantages of Home Education Module 04: Advice for Prospective Homeschooler's Parents Module 05: Methods of Homeschooling (Part - A) Module 06: Methods of Homeschooling (Part - B) Module 07: Methods of Homeschooling (Part - C) Module 08: Assessment of Home Education Module 09: Challenges of Home Education Learning Outcomes: Understand the basics of home education and its history. Identify formal homeschooling requirements and legal obligations. Evaluate the pros and cons of home education. Gain insights for parents considering homeschooling. Explore various homeschooling methods and approaches. Learn effective assessment strategies for home education. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents considering homeschooling their children. Educators exploring home education methodologies. Guardians seeking alternative education options. Homeschooling advocates and support group members. Policy makers interested in home education trends. Career path Homeschool Consultant Curriculum Developer Educational Assessor Private Tutor Education Policy Advisor Home Education Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Homeschooling
Delivered Online On Demand2 hours 12 minutes
£10

Introduction to Port management

5.0(5)

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand2 hours 30 minutes
£10

Mental Health and Psychiatric Training

5.0(5)

By Online Training Academy

Are you ready to make a profound impact in the world of mental health? Do you aspire to be a beacon of hope for those navigating the complexities of mental wellness? Welcome to our Mental Health and Psychiatric Training Course - where knowledge meets compassion, and your journey to becoming a mental health expert begins. Don't wait to make a difference. Enrol in our Mental Health and Psychiatric Training Course today and take the first step towards a fulfilling career in mental health. Together, we can create a brighter, healthier future for all. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Mental Health and Psychiatric Trainingcourse is a smart investment in your professional future. Our Mental Health and Psychiatric Training courseis designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Mental Health and Psychiatric Training course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Mental Health and Psychiatric Training course is the key to unlocking your potential and advancing your professional journey. Course Curriculum: Module: 01 Introduction to Mental Health Module: 02 Social Attitudes to Mental Illness Module: 03 Mental Health Legislation and Services Module: 04 Stress and Anxiety Disorders Module: 05 Mood Disorders Module: 06 Personality Disorders Module: 07 Schizophrenia Module: 08 Childhood and Adolescent Psychiatric Disorders Module: 09 Eating and Sleeping Disorders Module: 10 Self-Harm and Suicide Module: 11 Medication and Therapy Module: 12 Mental Health in the Workplace Learning Outcomes: Understand foundational concepts in mental health and psychiatric training. Recognise societal perspectives on mental illness and stigma. Comprehend mental health legislation and available services. Identify symptoms and management of stress and anxiety disorders. Understand the characteristics and treatment of mood disorders. Recognise and differentiate various personality disorders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in mental health awareness. Healthcare workers seeking mental health knowledge. Students studying psychology or psychiatry. Social workers needing mental health training. Educators supporting students' mental well-being. Career path Mental Health Support Worker Psychiatric Nurse Clinical Psychologist Counsellor Social Worker Occupational Therapist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mental Health and Psychiatric Training
Delivered Online On Demand3 hours 12 minutes
£10

School Administrator Training

5.0(5)

By Online Training Academy

Prepare for a pivotal role in education with our comprehensive School Administrator Training course. Whether you're new to school administration or looking to enhance your skills, this program equips you with essential knowledge and practical insights to succeed in managing educational institutions effectively. Key Features: CPD Certified Developed by Specialist Lifetime Access In the School Administrator Training course, learners will gain comprehensive knowledge and skills essential for effectively managing educational institutions. They will understand the fundamentals of school administration, including the different types of schools in the UK and the developmental stages of children. Students will learn how to establish and nurture a positive school culture, ensuring a conducive learning environment. Educational administration and management principles will be covered, along with practical aspects such as managing school facilities and ensuring safety and maintenance. The curriculum also addresses critical issues like safeguarding students and handling behavioral challenges sensitively. Additionally, learners will develop workplace skills, including self-management techniques and stress management strategies necessary for administrative roles in educational settings. This course equips future school administrators with the tools needed to support both students and staff effectively. Course Curriculum Module 01: Introduction to School Administration Module 02: Types of Schools in the UK Module 03: Child Development Module 04: Creating and Maintaining a School Culture Module 05: Educational Administration and Management Module 06: Managing School Premises Module 07: Safety and Maintenance as an Administrator Module 08: Safeguarding Students Module 09: Serious Behavioral Issues and Problems of Students Module 10: Workplace Development Module 11: Self-Management and Dealing with Stress Learning Outcomes Understand key concepts in school administration and management principles. Identify different types of schools and their operational distinctions. Describe stages of child development relevant to educational settings. Develop strategies for creating and maintaining positive school culture. Implement effective safety measures and maintenance practices in school premises. Apply safeguarding protocols to ensure student welfare and protection. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring school administrators seeking foundational knowledge in educational management. Current educators transitioning into administrative roles within educational institutions. Individuals interested in understanding school operations and student welfare. Professionals aiming to enhance their skills in managing school premises. Anyone looking to develop skills in handling serious student behavioral issues. Career path School Administrator Education Officer School Business Manager Student Support Officer Behavioural Mentor Safeguarding Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

School Administrator Training
Delivered Online On Demand1 hour 30 minutes
£10

Level 3 HACCP Online Training

5.0(5)

By Online Training Academy

Master the art of food safety and compliance with our comprehensive Level 3 HACCP Online Training. Whether you're looking to advance your career or ensure your organization meets rigorous food safety standards, this course is designed to equip you with the essential skills and knowledge. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will explore the principles and practical applications of HACCP (Hazard Analysis Critical Control Point) in ensuring food safety. They will understand how to develop and manage a HACCP system, including planning, hazard analysis, and establishing critical control points. Participants will learn to set critical limits and monitor control points effectively to prevent food hazards. The course covers implementing and verifying HACCP systems, as well as establishing corrective actions and maintaining proper documentation. Additionally, learners will gain insights into food safety legislation related to HACCP and alternatives to traditional HACCP methods. By the end, participants will be equipped with the knowledge to identify food safety hazards and create robust HACCP systems to safeguard against them in various food-related environments. Course Curriculum Module 01: An Introduction to HACCP Module 02: Planning a HACCP System Module 03: Hazard Analysis Module 04: Establishing Critical Limits Module 05: Establishing Critical Control Point Monitoring Requirements Module 06: Critical Control Point Identification Module 07: Implementing the HACCP System Module 08: Verification of the HACCP System Module 09: Establishing Corrective Actions Module 10: Documentation Module 11: HACCP and Food Safety Legislation Module 12: HACCP Alternatives Module 13: Food Safety Hazards Module 14: Creating the HACCP System Learning Outcomes: Understand HACCP principles and their importance in food safety management. Plan and design a HACCP system tailored to specific food processes. Identify potential hazards and assess their significance in food production. Establish critical limits and monitoring procedures for control points effectively. Implement and maintain a HACCP system in compliance with food safety regulations. Evaluate and document HACCP systems, ensuring accuracy and completeness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Food safety managers and supervisors in food production facilities. Quality assurance professionals in the food industry. Individuals pursuing careers in food safety management. Compliance officers responsible for food safety regulations. Employees involved in food production and processing. Career path Food Safety Officer Quality Assurance Manager Compliance Auditor Food Production Supervisor Regulatory Affairs Specialist HACCP Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 HACCP Online Training
Delivered Online On Demand3 hours 30 minutes
£10

Understanding Asperger Syndrome: Diploma in Awareness

5.0(5)

By Online Training Academy

In today's interconnected world, understanding Asperger Syndrome is more crucial than ever. This Diploma in Awareness Course delves into the nuances of Asperger Syndrome, covering its introduction, characteristics, and effects, along with treatment options and considerations for interacting with individuals on the autism spectrum. By immersing yourself in this knowledge, you not only gain a deeper understanding of Asperger Syndrome but also acquire invaluable skills for navigating social and professional environments. Employers increasingly value individuals with a grasp of neurodiversity, making this expertise a valuable asset in the job market, particularly in the UK where inclusivity initiatives are gaining momentum. With the demand for such knowledge on the rise, job opportunities abound, offering competitive salaries that reflect the specialized skill set. Embracing this course equips you with a sought-after proficiency, enhancing your employability and enriching your interactions with individuals with Asperger Syndrome, thereby fostering a more inclusive society. Key Features: CPD Certified Understanding Asperger Syndrome Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Asperger Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Other Considerations for Dealing with Autistic Individuals Module 04: The Effects of Asperger's Syndrome Module 05: Treatment of Asperger's Syndrome Learning Outcomes: Identify key characteristics of Asperger Syndrome for effective recognition. Analyze the effects of Asperger's Syndrome on individuals and society. Apply appropriate strategies for interacting with autistic individuals sensitively. Evaluate different treatment methods for managing Asperger's Syndrome effectively. Understand the broader context and considerations when dealing with autism. Gain insight into the complexities of Asperger Syndrome and its implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger Syndrome. Moreover, this course is ideal for: Educators seeking to better understand and support autistic students. Healthcare professionals aiming to enhance their knowledge of autism spectrum disorders. Parents and caregivers of individuals with Asperger Syndrome. Individuals interested in gaining insight into neurodiversity and autism. Anyone looking to expand their understanding of Asperger's Syndrome. Requirements There are no requirements needed to enrol into this Understanding Asperger Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger Syndrome course. Career path After finishing this Understanding Asperger Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Asperger Syndrome are: Mental Health Nurse - £24K to 40K/year. Special Education Teacher - £23K to 40K/year. Social Worker - £24K to 38K/year. Autism Support Worker - £18K to 30K/year. Counsellor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger Syndrome: Diploma in Awareness
Delivered Online On Demand1 hour 13 minutes
£10

Personal Assistant Training

5.0(5)

By Online Training Academy

Are you ready to excel as a Personal Assistant? Our comprehensive training program is designed to equip you with the essential skills and knowledge needed to thrive in this dynamic role. Whether you're new to the field or looking to enhance your existing skills, our modules cover everything from basic administrative tasks to advanced management techniques. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Personal Assistant Training course, learners will gain essential skills to excel in administrative roles. They will develop proficiency in managing meetings and conferences, handling business communications effectively through phone and writing skills, and providing excellent customer service. The course teaches organizational skills crucial for maintaining efficient workflows, including planning, scheduling, and managing petty cash and invoicing. Learners will also understand the importance of maintaining records and filing systems accurately, reflecting high standards of professionalism and ethics. They will learn how to represent their employers professionally and manage time effectively, ensuring tasks are completed efficiently. Additionally, the course covers arranging travel and handling mail services, equipping learners with comprehensive skills needed to support executives and manage office operations smoothly. Course Curriculum Module 01: Introduction to Personal Assistant Module 02: Introduction to Reception and Receptionist Module 03: Organising Meetings and Conferences Module 04: Business Telephone Skills Module 05: Business Writing Skills Module 06: Communication Skills Module 07: Customer Service Module 08: Effective Planning and Scheduling Module 09: Invoicing and Petty Cash Module 10: Mail Services and Shipping Module 11: Organisational Skills Module 12: Professional Conduct and Ethics of Paralegals Module 13: Record Keeping and Filing Systems Module 14: Representing Your Boss and Company Module 15: Time Management Module 16: Travel Arrangements Learning Outcomes: Describe the role of a Personal Assistant and Receptionist efficiently. Manage meetings and conferences effectively using appropriate organizational skills. Demonstrate proficiency in business telephone and writing etiquette. Apply effective communication and customer service techniques in professional settings. Utilize planning, scheduling, and time management skills optimally. Execute travel arrangements and manage record keeping with accuracy and confidentiality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work as Personal Assistants or Receptionists. Professionals seeking to enhance their administrative and organizational skills. Graduates preparing for roles in business support and office management. Career changers interested in administrative careers in various industries. Anyone wanting to develop comprehensive office and administrative competencies. Career path Receptionist Executive Assistant Administrative Officer Office Manager Events Coordinator Travel Coordinator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Personal Assistant Training
Delivered Online On Demand4 hours 48 minutes
£10

Learning Disability Nursing Training

5.0(5)

By Online Training Academy

Embark on a transformative journey in Learning Disability Nursing with our comprehensive training course. Explore essential modules such as Nursing Models, Psychosocial Interventions, and the Role of the Learning Disability Nurse in promoting health and well-being. Gain insights into future practice spheres and lifelong care strategies, ensuring you're prepared to make a profound impact in this vital field of healthcare. Ideal for aspiring and current professionals alike, this course equips you with the knowledge and skills needed to excel in Learning Disability Nursing. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Learning Disability Nursing Training curriculum covers essential topics to prepare learners for supporting individuals with learning disabilities. Students learn about various nursing models and how to intervene in behavioural issues effectively. They also explore psychodynamic and psychosocial approaches to understand and address mental health challenges in this population. Care planning within mental health settings is emphasised, along with the intersection between learning disabilities and mental health issues. The role of a learning disability nurse in promoting health and well-being is highlighted, focusing on holistic care throughout a person's life. The curriculum also explores future trends and opportunities in the field, preparing nurses for evolving practices and challenges. Overall, the programme equips learners with a comprehensive understanding of learning disability nursing, emphasising practical skills and theoretical knowledge to provide effective, compassionate care. Course Curriculum: Module 01: Learning Disability Nursing Module 02: Nursing Models and Behavioural Interventions Module 03: Psychodynamic Approaches Module 04: Psychosocial Interventions Module 05: Care Planning in Mental Health Settings Module 06: Learning Disability and Mental Health Module 07: Role of the Learning Disability Nurse in Promoting Health and Well-Being Module 08: Learning Disability Nursing Throughout the Lifespan Module 09: Future Spheres of Practice for Learning Disability Nursing Module 10: The Future of Learning Disability Nursing Learning Outcomes: Identify nursing strategies for individuals with learning disabilities. Apply behavioural interventions based on nursing models effectively. Analyse psychodynamic approaches in managing learning disability cases. Implement psychosocial interventions in mental health care planning. Evaluate care plans specific to mental health settings. Assess the role of nurses in promoting health and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Nurses seeking specialised knowledge in learning disability nursing. Healthcare professionals interested in mental health and disability care. Students aiming to work in mental health and disability sectors. Individuals considering careers in community healthcare settings. Professionals looking to enhance skills in patient care strategies. Career path Community Nurse in Learning Disability Services Mental Health Support Worker Behavioural Therapist in Disability Settings Care Coordinator for Adults with Learning Disabilities Health Advocate for Vulnerable Populations Psychosocial Intervention Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learning Disability Nursing Training
Delivered Online On Demand5 hours 31 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10