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ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION Digital Technology Digital Business Digital Organisation Digitisation Digital Transformation Business Strategy and Business Models Digital and IT Strategy Products Services Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN Environmental Analysis External Analysis: PESTLE Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy Organisation?s Position in a Particular Market or Industry Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION Ecosystem Industry/Market Organisational Influenced factors Achieving Customer/Market Relevance Achieving Operational Excellence Internal and External Focus Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE How to Apply Approaches to Achieve Customer/Market Relevance Customer Journeys Omnichannel Delivery and Support Context-Sensitive Delivery and Support Customer Analytics Customer Feedback and 360ø Approaches How to Achieve Operational Excellence in the Four Dimensions of Service Management Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following Financial Policies Portfolio Optimization Funding Projects, Products and Services Balancing Cost of Innovation and Operation Charging Models Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY Concept of Risk Management in the Context of a Digital Organisation Context of Digital and IT Strategy Identify Risk Assess Risk Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk Explain the Concept of Innovation, Including its Key Elements and Techniques Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites How to Define and Communicate a Vision and a Strategy How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY How to Define Operating Models for Digital Organisations Major Skills Required of Leaders in Digital Organisation Apply Approaches to Strategy Coordination and Implementation: Large-Scale Transformation Incremental Transformation Mergers and Acquisitions Individual Changes Approaches to POMs (Parallel Operating Models) How to Assess Success of a Digital and IT Strategy Typical Activities of a Digital Transformation Programme

This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry.

PACE was developed by Dr Dan Hughes (a clinical psychologist specialising in childhood trauma) more than 20 years ago as a central part of attachment-focused family therapy. It was created with the aim of supporting adults to build safe, trusting and meaningful relationships with children and young people who have experienced trauma. The approach focuses on building trusting relationships, emotional connections, containment of emotions and a sense of security.  PACE is a way of thinking, feeling, communicating and behaving that aims to make the child feel safe. Its four principles of communication – Playfulness, Acceptance, Curiosity and Empathy – facilitate the building of healthy, secure attachments between caregiver and child. PACE parenting is especially effective for supporting children that lack secure emotional bases. It is ideal for anyone working or living with children, especially those children in the care system Who is this course for? Anyone working with or living with children and young people. Like foster carers, adopting parents, residential carers, social workers but would also benefit parents experiencing difficulties. What will it cost? This is being developed as a video course – please contact us for prices. Face2face courses are £750.00 plus vat per session, plus travel. How will I benefit from this course? You will benefit by building safe, trusting and meaningful relationships with children and young people. What is the course content? Learn about the four principles of the model… communication- Play, Acceptance, Curiosity and Empathy with the add on of Like to make PLACE model and how to implement it…. The therapeutic needs of the children you care for… The fight flight freeze & fawn response Attachment Trauma & effects on the brain Transference/counter transference… Dysfunctional thoughts, beliefs and alternative ways of thinking… Self-help & support How are the courses delivered? Although this is being converted to a video course, it is available face2face for groups of around 15 people Is this course recognised? Yes, it is fully CPD accredited

Duration 3 Days 18 CPD hours This course is intended for This course is intended for IT professionals who are experienced in general Windows Server and Windows Client administration. Students should have a foundational knowledge of Windows PowerShell, which they can obtain by taking course 10961C: Automating Administration with Windows PowerShell. In addition, this course provides scripting guidance for Microsoft Azure administrators and developers who support development environments and deployment processes. Overview After completing this course, you will be able to: Create advanced functions. Use Microsoft .NET Framework and REST API in Windows PowerShell. Handle script errors. Use XML, JSON, and custom formatted data. Manage Microsoft Azure resources Analyze and debug scripts Understand Windows PowerShell workflow. This course teaches students how to automate administrative tasks using PowerShell. Students will learn crucial scripting skills such as creating advanced functions, writing controller scripts, and handling script errors. Candidates will learn how to use PowerShell when working with Microsoft Azure, SQL Server, Active Directory, IIS, Windows PowerShell Workflow, .NET resources, the REST API and XML, CSV & JSON formatted data files.This course replaces retired Microsoft course 10962. Module 1: Creating advanced functions Lesson 1: Converting a command into an advanced function Lesson 2: Creating a script module Lesson 3: Defining parameter attributes and input validation Lesson 4: Writing functions that accept pipeline input Lesson 5: Producing complex pipeline output Lesson 6: Using comment-based Help Lesson 7: Using Whatif and Confirm parameters Module 2: Using Microsoft .NET Framework and REST API in Windows PowerShell Lesson 1: Using .NET Framework in PowerShell Lesson 2: Using REST API in PowerShell Module 3: Writing controller scripts Lesson 1: Understanding controller scripts Lesson 2: Writing controller scripts with a user interface Lesson 3: Writing controller scripts that create reports Module 4: Handling script errors Lesson 1: Understanding error handling Lesson 2: Handling errors in a script Module 5: Using XML, JSON, and custom-formatted data Lesson 1: Working with XML formatted data Lesson 2: Working with JSON formatted data Lesson 3: Working with custom-formatted data Module 6: Enhancing server management with Desired State Configuration and Just Enough Administration Lesson 1: Implementing Desired State Configuration Lesson 2: Implementing Just Enough Administration Module 7: Analyzing and debugging scripts Lesson 1: Debugging in Windows PowerShell Lesson 2: Analyzing and debugging an existing script Module 8: Understanding Windows PowerShell Workflow Lesson 1: Understanding Windows PowerShell Workflows Lesson 2: Running Windows PowerShell Workflows

The objective of the Level 5 Diploma in Logistics and Supply Chain Management (accredited by OTHM, UK) is intended to develop learners' understanding of policy, management theory and practice in logistics and supply chain management. It provides learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. They will provide knowledge that underpins the ability to work as an effective manager in the sector. They combine both theoretical and practical knowledge in the profession and will develop and enhance knowledge and skills in the areas of leading change, effective planning and risk assessment and forecasting. You will be able to work in a variety of roles within logistics and supply chain management. Level 5 Diploma in Logistics and Supply Chain Management (Fast Track) Key Highlights Program Duration: 9 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 5 Diploma in Logistics and Supply Chain Management (fast track) qualification will develop your understanding of theory and practice relating to your role in Logistics and Supply Chain Management sector. Since, the units combine both theoretical and practical knowledge in the profession, the course will develop and enhance your knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Upon successful completion of the programme, you will also become eligible to gain direct entry into Year 3 of a three-year UK Bachelor's degree programme. This qualification also provide you with an opportunity for academic progressions to Level 5 Diploma in Logistics and Supply Chain Management. Mandatory units (Total Credits: 120) The OTHM Level 5 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Business Communication (20 credits) Purchasing, Supplier Management and Negotiation (20 credits) Supply Chain Management (20 credits) Business Ethics and Corporate Social Responsibility (20 credits) Strategic Management (20 credits) Supply Chain Risk Assessment and Forecasting (20 credits) Who is this course for? Working Professionals, or learners with relevant NQF/QCF/RQF Level 4 diploma or equivalent recognised qualification or for learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression and a formal qualification leading to award of degrees in future. Requirements For entry onto the Level 5 Diploma in Logistics and Supply Chain Management qualification, learners must have relevant NQF/QCF/RQF Level 4 diploma or equivalent recognised qualification. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into Year 3 of a three-year UK Bachelor's degree programme after completion of your Level 5 Diploma in Logistics and Supply Chain Management Completion of your qualification will meet the University standard academic entry requirements.However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry

The objective of the Level 6 Diploma in Logistics and Supply Chain Management (accredited by OTHM) qualification is to provide learners with the knowledge and skills required by a middle or senior manager in an organisation, and who may be involved in managing organisational logistics and supply chain. Level 6 Diploma in Logistics and Supply Chain Management Key Highlights Program Duration: 9 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 6 Diploma in Logistics and Supply Chain Management qualification will provide you with the knowledge and skills required by a Middle or Senior Manager in an organisation, and who may be involved in managing organisational Logistics and Supply Chain. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's degree programme. Mandatory units (Total Credits: 120) The OTHM Level 6 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Entrepreneurship Development (20 credits) Global Logistics and Supply Chain Management (20 credits) International Logistics Management (20 credits) Project Management (20 credits) Strategic Procurement (20 credits) Supply Chain Planning and Control (20 credits) Who is this course for? Working Professionals, or learners with relevant NQF/QCF/RQF Level 5 Diploma or equivalent recognised qualification or for learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression and a formal qualification leading to award of degrees in future. Requirements For entry onto the Level 6 Diploma in Logistics and Supply Chain Management qualification, learners must have relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path University Progression after completion of your Level 6 Diploma in Logistics and Supply Chain Management qualification Upon successful completion of your Level 6 Diploma in Logistics and Supply Chain Management, you will also become eligible to gain direct entry into relevant Master's degree programme.

The CILT(UK) Level 6 Advanced Diploma in Logistics and Transport qualification provides the strategic management skills and tactical insight necessary for professional and business development in the logistics and transport industry. It bridges the gap between the undergraduate CILT(UK) Level 5 Professional Diploma in Logistics and Transport and the postgraduate standard of a Master’s degree.

The objective of the Level 4 Diploma in Logistics and Supply Chain Management (accredited by OTHM, UK) is to develop learners' understanding of theory and practice relating to their role in this sector. The qualification will provide learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. It will provide knowledge that underpins the ability to work as an effective practitioner in the logistics and supply chain sector. The units combine both theoretical and practical knowledge in the profession and will develop and enhance knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Learners will be able to work in a variety of roles within logistics and supply chain management. Logistics and Supply Chain Management Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 4 Diploma in Logistics and Supply Chain Management qualification will develop your understanding of theory and practice relating to your role in Logistics and Supply Chain Management sector. Since, the units combine both theoretical and practical knowledge in the profession, the course will develop and enhance your knowledge and skills in the areas of effective performance, planning and accountability, development and team working. Upon successful completion of the programme, you will also become eligible to gain direct entry into Year 2 of a three-year UK Bachelor's degree programme. This qualification also provide you with an opportunity for academic progressions to Level 5 Diploma in Logistics and Supply Chain Management. Mandatory units (Total Credits: 120) The OTHM Level 4 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Financial Accounting and Analysis (20 credits) Introduction to Models and Frameworks for Operations Management (20 credits) Management and Organisational Behaviour (20 credits) Introduction to Business Economics (20 credits) Introduction to Production and Operations Management (20 credits) Purchasing and E-Procurement (20 credits) Who is this course for? Working Professionals Level 3 / A-Level GCSE or learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression A formal qualification leading to award of degrees in future. Requirements For entry onto the Level 4 Diploma in Logistics and Supply Chain Management qualification, learners must relevant NQF/QCF Level 3 Award / Diploma or at the level of GCE/GCSE or equivalent. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path As our OTHM accredited qualifications are approved and regulated by Ofqual (Office of the Qualification and Examinations Regulation) and Qualification Wales , learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

The objective of Level 7 Diploma in Logistics and Supply Chain Management qualification (accredited by OTHM, UK) is to broaden learners' understanding of logistics and supply chain management and is designed for those who wish to prepare for a first professional role and future career in the field. It is also suitable for logistics and supply chain professionals in the early stages of their career looking to enhance their knowledge and skills and move to the next level professionally. Successful completion of this qualification in Logistics and Supply Chain Management at Level 7 will equip learners with the specialist knowledge and skills needed to further their career as a logistics and supply chain professional as well as the opportunity to embark on further study towards a relevant Master's programme with advanced standing. Level 7 Diploma in Logistics and Supply Chain Management Key Highlights Program Duration: 9 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 7 Diploma in Logistics and Supply Chain Management will equip you with the specialist knowledge and skills needed to further your career as a logistics and supply chain professional as well as provide you with the opportunity to embark on further study towards a relevant Master's programme with advanced standing. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 120) The OTHM Level 7 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Logistics Management (20 credits) Supply Chain Planning, Modelling and Analytics (20 credits) Procurement and Supply Management (20 credits) Supply Chain and Operations Strategy (20 credits) Sustainable Operations Management (20 credits) Business Research Methods (20 credits) Who is this course for? Working Professionals Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the Level 7 Diploma in Logistics and Supply Chain Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Logistics and Supply Chain Management Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.