32203 Sup courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for This course will prepare participants to take the FC0-U61 exam to obtain the IT Fundamentals+ certification and help participants learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. Overview On course completion, participants will be able to: - Set up a computer workstation and use basic software applications. - Explain the functions and types of devices used within a computer system. - Apply basic computer maintenance and support principles. - Describe some principles of software and database development. - Configure computers and mobile devices to connect to home networks and to the Internet. - Identify security issues affecting the use of computers and networks. This course will prepare participants to take the FC0-U61 exam to obtain the IT Fundamentals+ certification and help participants learn some of the basic principles and techniques of providing PC, mobile, applications, and network support. 1 - Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices 2 - Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software 3 - Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options 4 - Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods 5 - Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures 6 - Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices 7 - Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing 8 - Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures Additional course details: Nexus Humans CompTIA IT Fundamentals Plus Certification (ITF Plus) (Exam FCO-U61) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA IT Fundamentals Plus Certification (ITF Plus) (Exam FCO-U61) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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SAFe® Lean Portfolio Management: In-House Training Create a culture of innovation, flexibility, and speed where all people in the portfolio can effectively execute as one unified team. In this course, you will gain the practical tools and techniques necessary to implement the Lean Portfolio Management functions of Strategy and Investment Funding, Agile Portfolio Operations, and Lean Governance. You will have the opportunity to capture the current and future state of the portfolio with the Portfolio Canvas tool and identify important business initiatives for achieving the future state. You'll be able to establish portfolio flow with the Portfolio Kanban and prioritize initiatives for maximum economic benefit. The course also provides insights on how to establish Value Stream Budgets and Lean Budget Guardrails and measure the Lean portfolio performance. What you will Learn Describe the importance of LPM Connect the portfolio to enterprise strategy Implement Lean budgeting and guardrails Establish portfolio flow with the Portfolio Kanban Support operational excellence with APMO and CoPs Coordinate Value Streams Measure the LPM performance Build a plan for LPM implementation Introducing Lean Portfolio Management (LPM) Establishing Strategy and Investment Funding Applying Agile Portfolio Operations Applying Lean Governance Implementing the LPM function

The NCSP® ISO 27001 Specialist accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the ISO 27001 controls in the context of a NIST Cybersecurity Framework program.This course looks at the impact of adapting a principled approach to an enterprise risk management framework to better support cybersecurity decisions within the context of the selected informative reference. It guides participants on the best approach to adapt, implement, and operate (AIO) a comprehensive cybersecurity program that integrates into existing organizational capabilities and incorporates the selected Informative Reference. NCSP® ISO 27001 Specialist introduces the integration of typical enterprise capabilities with cybersecurity from the perspective of the selected cybersecurity informative reference. The overall approach places these activities into systems thinking context by introducing the Service Value Management System composed of three aspects, governance, assurance, and the Z-X Model. With this in place, the course presents the approach to adapt, implement, operate, and improve the organizational cybersecurity posture that builds on the application of the FastTrack™ presented in the NCSP Practitioner. The NIST Cybersecurity Professional (NCSP®) program is the industry's first accredited certification training program that teaches organizations how to build a Digital Value Management Overlay System capable of leveraging the NIST Cybersecurity Framework to deliver the secure, digital business outcomes expected by executives, government regulators, and legal advisors.

The NCSP® 800-171 Specialist accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the 800-171 controls in the context of a NIST Cybersecurity Framework program. This course looks at the impact of adapting a principled approach to the enterprise risk management (ERM) framework to better support cybersecurity decisions, establishing the context for the selected informative reference (IR). It guides participants on the best approach to adapting, implementing, and operating (AIO) a comprehensive cybersecurity program that can be integrated into the existing organizational capabilities and incorporates the selected IR. NCSP® 800-171 Specialist introduces the integration of typical enterprise capabilities with cybersecurity from the selected cybersecurity IR perspective. The overall approach places these activities into a systems-thinking context by introducing the service value management system (SVMS), including governance, assurance, and the Z-X model. With this in place, the course presents the approach to adapt, implement, operate, and improve the organizational cybersecurity posture that builds on the application of the FastTrack™ concept presented in the NCSP Practitioner course. The NIST Cybersecurity Professional (NCSP®) program is the industry's first accredited certification training program that teaches organizations how to build a Digital Value Management Overlay System capable of leveraging the NIST Cybersecurity Framework to deliver the secure, digital business outcomes expected by executives, government regulators, and legal advisors.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals such as PC, desktop, and help desk technicians who have experience supporting PC hardware who wish to make the transition to become server hardware and support specialists. This course is also designed for existing server managers who are preparing to take the CompTIA Server+ Exam SKO-005. Overview Upon successful completion of this course, you will be able to perform the duties of a server administrator. In this course, you will: - Manage server hardware. - Install server hardware and operating systems. - Configure networking hardware and protocols. - Perform basic server configuration tasks. - Create a virtual server environment. - Administer servers. - Implement server storage solutions. - Secure the server. - Plan and test disaster recovery. - Troubleshoot server issues. This course can also benefit you if you are preparing to take the CompTIA Server+ examination (Exam SK0-004). This course builds on existing professional experience with personal computer hardware support to present the next tier of skills & concepts students will use on the job when administering any type of network server. 1 - Outline Lesson 1: Understanding Server Administration Concepts Lesson 2: Understanding Virtualization and Cloud Computing Lesson 3: Understanding Physical and Network Security Concepts Lesson 4: Managing Physical Assets Lesson 5: Managing Server Hardware Lesson 6: Configuring Storage Management Lesson 7: Installing and Configuring an Operating System Lesson 8: Troubleshooting OS, Application, and Network Configurations Lesson 9: Managing Post-Installation Administrative Tasks Lesson 10: Managing Data Security Lesson 11: Managing Service and Data Availability Lesson 12: Decommissioning Servers Additional course details: Nexus Humans CompTIA Server Plus Certification (Exam SKO-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Server Plus Certification (Exam SKO-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals whose primary job responsibility is the management of servers and other devices running the Linux operating system. A typical student in this course should have at least nine months of hands-on Linux experience and at least one and a half years of IT experience in other computing environments. The target student should wish to expand their skillset to support their career in Linux system administration and operation. This course is also designed for students who are seeking the CompTIA Linux+ certification and who want to prepare for Exam XK0-005. The Linux+ certification can validate the student's understanding and skill in configuring, monitoring, and supporting Linux systems. Overview In this course, you will configure, operate, and troubleshoot Linux systems. You will: - Perform basic Linux tasks. - Manage users and groups. - Manage permissions and ownership. - Manage storage. - Manage files and directories. - Manage kernel modules. - Manage the Linux boot process. - Manage system components. - Manage devices. - Manage networking. - Manage packages and software. - Secure Linux systems. - Write and execute Bash shell scripts. - Automate tasks. - Plan and perform a Linux installation. The Official CompTIA© Linux+© courseware builds on your existing experience with systems operations and administration to provide you with the knowledge and skills required to configure, manage, operate, and troubleshoot a Linux environment by using security best practices, scripting, and automation. This course will also prepare you for the Exam XKO-005. 1 - PERFORMING BASIC LINUX TASKS Identify the History and Development of Linux Enter Shell Commands Get Help Using Linux 2 - MANAGING USERS AND GROUPS Assume Superuser Privileges Create, Modify, and Delete Users Create, Modify, and Delete Groups Query Users and Groups Configure Account Profiles 3 - MANAGING PERMISSIONS AND OWNERSHIP Modify File and Directory Permissions Modify File and Directory Ownership Configure Special Permissions and Attributes Troubleshoot Permissions Issues 4 - MANAGING STORAGE Create Partitions Manage Logical Volumes Mount File Systems Manage File Systems Navigate the Linux Directory Structure Troubleshoot Storage Issues 5 - MANAGING FILES AND DIRECTORIES Create and Edit Text Files Search for Files Perform Operations on Files and Directories Process Text Files Manipulate File Output 6 - MANAGING KERNEL MODULES Explore the Linux Kernel Install and Configure Kernel Modules Monitor Kernel Modules 7 - MANAGING THE LINUX BOOT PROCESS Configure Linux Boot Components Configure GRUB 2 8 - MANAGING SYSTEM COMPONENTS Configure Localization Options Configure GUIs Manage Services Troubleshoot Process Issues Troubleshoot CPU and Memory Issues 9 - MANAGING DEVICES Identify the Types of Linux Devices Configure Devices Monitor Devices Troubleshoot Hardware Issues 10 - MANAGING NETWORKING Identify TCP/IP Fundamentals Identify Linux Server Roles Connect to a Network Configure DHCP and DNS Client Services Configure Cloud and Virtualization Technologies Troubleshoot Networking Issues 11 - MANAGING PACKAGES AND SOFTWARE Identify Package Managers Manage RPM Packages with YUM Manage Debian Packages with APT Configure Repositories Acquire Software Build Software from Source Code Troubleshoot Software Dependency Issues 12 - SECURING LINUX SYSTEMS Implement Cybersecurity Best Practices Implement Identity and Access Management Methods Configure SELinux or AppArmor Configure Firewalls Implement Logging Services Back Up, Restore, and Verify Data 13 - WORKING WITH BASH SCRIPTS Customize the Bash Shell Environment Identify Scripting and Programming Fundamentals Write and Execute a Simple Bash Script Incorporate Control Statements in Bash Scripts 14 - AUTOMATING TASKS Schedule Jobs Implement Version Control Using Git Identify Orchestration Concepts 15 - INSTALLING LINUX Prepare for Linux Installation Perform the Installation Additional course details: Nexus Humans CompTIA Linux Plus Certification (Exam XK0-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Linux Plus Certification (Exam XK0-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam. Overview In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices. CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration. The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies. The Official CompTIA© Network+© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career. Prerequisites CompTIA A+ Certification (Exams 220-1001 and 220-1002) 1 - Explaining the OSI and TCP/IP Models Topic A: Explain OSI Model Layers Topic B: Explain the TCP/IP Suite 2 - Explaining Properties of Network Traffic Topic A: Explain Media Types and Access Methods Topic B: Deploy Ethernet Standards Topic C: Configure and Monitor Network Interfaces 3 - Installing and Configuring Switched Networks Topic A: Install and Configure Hubs and Bridges Topic B: Install and Configure Switches Topic C: Compare and Contrast Network Topologies Topic D: Compare and Contrast Network Types 4 - Configuring IP Networks Topic A: Configure IPv4 Addressing Components Topic B: Test IP Interfaces with Command Line Tools Topic C: Configure IPv4 Subnets Topic D: Configure Private and Public IPv4 Addressing Schemes Topic E: Configure IPv6 Addressing Components Topic F: Configure DHCP Services 5 - Installing and Configuring Routed Networks Topic A: Explain Characteristics of Routing Topic B: Install and Configure Routers 6 - Configuring and Monitoring Ports and Protocols Topic A: Explain the Uses of Ports and Protocols Topic B: Use Port Scanners and Protocol Analyzers Topic C: Explain the Use of Name Resolution Services Topic D: Configure DNS and IPAM Services 7 - Explaining Network Application and Storage Services Topic A: Explain the Uses of Network Applications Topic B: Explain the Uses of Voice Services and Advanced Networking Devices Topic C: Explain the Uses of Virtualization and Network Storage Services Topic D: Summarize the Concepts of Cloud Services 8 - Monitoring and Troubleshooting Networks Topic A: Monitor Network Interfaces and Logs Topic B: Explain Network Troubleshooting Methodology Topic C: Troubleshoot Common Network Services Issues 9 - Explaining Networking Attacks and Mitigations Topic A: Summarize Common Networking Attacks Topic B: Explain the Characteristics of VLANs Topic C: Explain the Characteristics of NAT and Port Forwarding 10 - Installing and Configuring Security Devices Topic A: Install and Configure Firewalls and Proxies Topic B: Explain the Uses of IDS/IPS and UTM 11 - Explaining Authentication and Access Controls Topic A: Explain Authentication Controls and Attacks Topic B: Explain the Uses of Authentication Protocols and Directory Services Topic C: Explain the Uses of Port Security and NAC Topic D: Implement Network Device Hardening Topic E: Explain Patch Management and Vulnerability Scanning Processes 12 - Deploying and Troubleshooting Cabling Solutions Topic A: Deploy Structured Cabling Systems Topic B: Deploy Twisted Pair Cabling Solutions Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions Topic D: Deploy Fiber Optic Cabling Solutions 13 - Implementing and Troubleshooting Wireless Technologies Topic A: Install and Configure Wireless Technologies Topic B: Troubleshoot Wireless Performance Issues Topic C: Secure and Troubleshoot Wireless Connectivity 14 - Comparing and Contrasting WAN Technologies Topic A: Compare and Contrast WAN Core Service Types Topic B: Compare and Contrast WAN Subscriber Service Types Topic C: Compare and Contrast WAN Framing Service Types Topic D: Compae and Contrast Wireless and IoT WAN Technologies 15 - Using Remote Access Methods Topic A: Use Remote Access VPNs Topic B: Use Remote Access Management Methods 16 - Identifying Site Policies and Best Practices Topic A: Manage Networks with Documentation and Diagrams Topic B: Summarize the Purposes of Physical Security Devices Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts Topic D: Identify Policies and Best Practices

  European Data Protection   Principles of Data Protection in Europe covers the essential pan-European and national data protection laws, as well as industry-standard best practices for corporate compliance with these laws. Those taking this course will gain an understanding of the European model for privacy enforcement, key privacy terminology and practical concepts concerning the protection of personal data and trans-border data flows.   The training is based on the body of knowledge for the IAPP's ANSI-accredited Certified Information Privacy Professional/Europe (CIPP/E) certification program. Privacy Programme Management   Principles of Privacy Management is the how-to training on implementing a privacy program framework, managing the privacy program operational lifecycle and structuring a knowledgeable, high-performing privacy team. Those taking this course will learn the skills to manage privacy in an organisation through process and technology-regardless of jurisdiction or industry.   The Principles of Privacy Program Management training is based on the body of knowledge for the IAPP's ANSI-accredited Certified Information Privacy Manager (CIPM) certification programme. Make a difference in your organization and in your career. The CIPM designation says that you're a leader in privacy program administration and that you've got the goods to establish, maintain and manage a privacy program across all stages of its lifecycle.  About This Course   Delivered in a modular format, this four day course covers   Days 1 & 2   Module 1: Data Protection Laws Introduces key European data protection laws and regulatory bodies, describing the evolution toward a Harmonised European Legislative Framework.  Module 2: Personal Data Defines and differentiates between types of data-including personal, anonymous, pseudo-anonymous and special categories.  Module 3: Controllers and Processors Describes the roles and relationships of controllers and processors.  Module 4: Processing Personal Data Defines data processing and GDPR processing principles, Explains the application of the GDPR and outlines the legitimate bases for processing personal data. Module 5: Information provision Explains controller obligations for providing information about data processing activities to data subjects and Supervisory Authorities.  Module 6: Data Subjects 'Rights Describes data subjects' rights, applications of rights and obligations controller and processor.  Module 7: Security or Processing Discusses considerations and duties of controllers and processors for Ensuring security of personal data and providing notification of data breaches.  Module 8: Accountability Investigates accountability requirements, data protection management systems, data protection impact assessments, privacy policies and the role of the data protection officer.  Module 9: International Data Transfers Outlines options and obligations for transferring data outside the European Economic Area, Decisions adequacy and appropriateness safeguards and derogations.  Module 10: Supervision and Enforcement Describes the role, powers and procedures or Supervisory Authorities; the composition and tasks of the European Data Protection Board; the role of the European Data Protection Supervisor; and remedies, liabilities and penalties for non-compliance.  Module 11: Compliance Discusses the applications of European data protection law, legal bases and compliance requirements for processing personal data in practice, employers-including processing employee data, surveillance, direct marketing, Internet technology and communications and outsourcing.    Days 3 & 4   Module 1: Introduction to privacy program management Identifies privacy program management responsibilities, and describes the role of accountability in privacy program management.  Module 2: Privacy governance Examines considerations for developing and implementing a privacy program, including the position of the privacy function within the organization, role of the DPO, program scope and charter, privacy strategy, support and ongoing involvement of key functions and privacy frameworks.  Module 3: Applicable laws and regulations Discusses the regulatory environment, common elements across jurisdictions and strategies for aligning compliance with organizational strategy.  Module 4: Data assessments Relates practical processes for creating and using data inventories/maps, gap analyses, privacy assessments, privacy impact assessments/data protection impact assessments and vendor assessments.  Module 5: Policies Describes common types of privacy-related policies, outlines components and offers strategies for implementation.  Module 6: Data subject rights Discusses operational considerations for communicating and ensuring data subject rights, including privacy notice, choice and consent, access and rectification, data portability, and erasure and the right to be forgotten.  Module 7: Training and awareness Outlines strategies for developing and implementing privacy training and awareness programs.  Module 8: Protecting personal information Examines a holistic approach to protecting personal information through privacy by design.  Module 9: Data breach incident plans Provides guidance on planning for and responding to a data security incident or breach.  Module 10: Measuring, monitoring and auditing program performance Relates common practices for monitoring, measuring, analyzing and auditing privacy program performance Prerequisites   There are no prerequisites for this course but attendees would benefit from a review of the materials on the IAPP SITE What's Included?   1 years membership of the IAPP Breakfast, Lunch, mid-morning and afternoon snacks, teas, coffees Official Study Guides* Official Participant Guides* Official Exam Q&A's* Both exam fees * In electronic format for Live Online and hard copy for Classroom delegates     Who Should Attend?   This course is suitable for aspiring Data Protection Officers, as well as Information Security Managers, Lawyers, Data Managers, Analysts and Risk Teams. Provided by Our Guarantee   We are an approved IAPP Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam.

Certified Business Relationship Manager (CBRM®): Virtual In-House Training The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise. The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding and competence to perform the role of Strategic Business Relationship Manager. To pursue the CBRM® certification, a candidate must be a certified Business Relationship Management Professional (BRMP®). What You Will Learn The successful candidate will demonstrate deep understanding and ability to perform the Strategic BRM role. Specifically, the candidate will: Effectively communicate the purpose and objectives of the Strategic BRM role and how to optimally position that role for maximum effectiveness within the enterprise Understand how to use their personal power and influence to build business relationships and foster a culture that excels at business value results Apply the Strategic Relationship Management processes and techniques to build and sustain trust relationships spanning Business Partner and Provider networks Be able to assess Business Demand Maturity and Business Relationship Maturity and how these might evolve over time Be able to assess Provider Capability Maturity and BRM Competencies and identify key areas needing improvement Be able to apply cross-organization communication techniques to clearly articulate real Provider / business value delivered to the organization Be able to influence executive leaders in their use of Provider Capabilities and Assets based upon potential business value and convergence with business strategy Promote and catalyze business innovation in the Provider's sphere of influence Be able to use the Business Value Management process, techniques, and metrics to define, realize, and optimize the value of Provider capabilities and assets Apply Business Partner Experience Management so as to foster a positive Business Partner perception of Provider capabilities as an essential element of building and sustaining trust relationships Shape strategic agendas for optimum business value, with due consideration of external compliance requirements and potential risks to the business Understand the implications of Lean / Agile methods for the BRM role and capability Influence the development and deployment of available Provider capabilities based upon business need and potential to enable or create business value. Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Apply Business Capability Management to determine and acquire enabling capabilities pursuant to strategic outcomes Contribute to Business Transition Management in order to foster organizational understanding, support, adoption, and business value results of investments in new business capabilities Course Introduction Explain the House of BRM, recalling the BRM Core Disciplines, competencies required for the BRM role, and necessary conditions for protecting the integrity of the role Recall the key BRM concepts, processes, and techniques Understand the Business Relationship Maturity Model and the Five Relationship Maturity Levels Understanding Business Relationship Maturity and Value The Strategic BRM Role and Capability BRM Impact on Business Value Introduction to the ACME Leisurewear Case Scenario that is used through the course Assessing BRM Context Clarifying Issues Conducting a Business Demand Maturity Assessment Conducting a Business Relationship Maturity Assessment Conducting a Provider Capability Maturity Assessment Shaping the Business Partner's experience with the Provider The BRM role in Service Management Developing Strategic Relationships How to assess Strategic Relationships and plan for their improvement How to achieve business impact through influence and persuasion How to plan and execute BRM formal communications Organizational considerations for BRM deployment How to determine appropriate BRM performance measurement Optimizing Business Value Formulating and Clarifying Business Strategy Catalyzing Business Innovation Business Capability Management Value Management Planning Portfolio Management Business Transition Planning Business Value Optimization Summary and CBRM Exam Preparation Course Summary CBRM Syllabus Review Format and structure of the CBRM® Practitioner Exam Exam hints and tips Sample Exam